The Westin Osaka

Great position, great staff and the buffet breakfast is amazing! Bed and pillows were wonderful and to top it off they run a shuttle every 15mins right to Umeda Train station which is the way to get anywhere plus amazing food and shopping! Pretty much lucked in on the perfect hotel! Got so much going for it.

Didn’t like that you had to pay to use the fitness centre and pool and no children allowed after 6pm and unfortunately it was the only reason we had originally chosen the hotel while traveling in such heat with a 12 & 14 year old who are normally doing a ton of sports, so a workout would have been good but they wouldn’t allow anyone under 18yrs even if you’re with them. That was disappointing.

I chose the Westin as I arrived in Osaka via the Shinkansen from Kyoto and was leaving via Itami the following day. Firstly the trip to Itami on my way out was short, like amazingly short (perhaps traffic was not bad at 11 am) it took about 30 minutes. The staff were great and had a taxi ready for me in the morning. Oh and there is a 7-11 steps from the lobby! Check-in was super, I arrived early and they held my bags as I went out to see the city. This was a seamless process. The lobby was beautiful with fresh flowers and comfy seating. I stayed on the executive floor. It was a great size, and the house keeping was impeccable, fresh and crisp. The view was impressive! The air conditioner was great! I had room service late and it came quickly. At all times in the hotel, the staff spoke impeccable English and were kind and polite with my attempts at Japanese.

My only complaint- As I was waiting for check-in after returning from Osaka proper, I ordered champagne in the lounge. It took a while and then they brought me a wet looking condensed over bottle and showed it to me. Then they poured it and it did not bubble. I should have complained, I did not, I just said thank you and drank it. I ordered another and I watched them open the bottle this time (behind the bar). This one was bubbly and fresh, even the poor waitress couldn’t hide how yummy and fun it looked compared to the previous …..

It’s one if the nicest hotel room we stayed in Japan with reasonable room rate. Staff are great. very close Umeda building with lots of restaurants under this building.Overall, the Westin took care of us pleasantly.

The construction at the back of it that leads to Osaka Station. A bit of an eye sore this construction.