Kamala hotellia

Plussat: Beach and swimming pool, and the great landscape of the hotel

Miinukset: Furniture is old. Rooms need renovations. Getting in and out the hotel is expensive. To go to the town it will cost around 800 bat to go and return to the hotel. The hotel shuttle is not maintained and it goes to the town only 4 or 5 times in the day.

Plussat: The rooms and the amenities were amazing. The staff is extremly helpful and friendly. We are already planning to stay there again when we go back. Stayed in a beach front cottage. Next time we want to stay in the pool access rooms where you can step out of your room straight into the pool.

Miinukset: Power went out momentarily a few times one night and the beds are on thr stiff side. Other than that the place is great!

Plussat: Worse experience ever the front desk lost our reservations refused to listen to me speak and shouted over me the whole time “your credit card declined cancelled your room reservations you call Expedia “. Expedia called and the hotel lied told them they found reservation then turned around and charged us more then double the price for the room not beach front as requested either. We had no choice because it was late and raining out plus we were with our 5 children. The location is on the beach but only easily accessible if in a beach front cottage. Tons of mosquitoes and the staff was rude. I think this place is scandalous so stay away.

Miinukset: They only care about making a buck off you stay away!

Plussat: We went to Thailand for my birthday and we choose this hotel because it's very quiet and beautiful. The hotel grounds are well kept, and the staff is very friendly and helpful. One of the house keeping lady's that I forget her name she was very nice and even teach us some very basic Thai words. At the frond desk they all nice but are favored are Sinead i think that her name and Pond they are very professional, helpful, friendly, always going that extra mile. We love this hotel so much and his employees and of course Thailand that we probably going back in April or May of next year but this time we bringing friends because now they all want to go back whit us.

Miinukset: Mosquitos

Plussat: Probably the beach view, gardens and pools.

Miinukset: Poor cleanliness of room (antz all through the villa, mold all over the bathroom tiles and sand in our bed sheets?), lack of staff assistance (tried to stick us into a 'sea-view' bungalow until my finance told the manager where to go- the only view we had at that stage was the back of another villa. 20 minutes later another villa became available...) and paying for internet useage. The Vibe of the resort is very poor and do not drink the milk (we watched staff stand around and talk, allowing the cats to lap milk from the outside tables saucers).

Plussat: Please write at least 15 words

Miinukset: Me and husband already asked the hotel to arrange a airport transfer on our arrival.we havr made the payment few days before the traveling date.we have provided our ETA as well.the booking code : booking ID#170507258.however,the airport representative didn't turn up.we even called him but after waited for an hour he still not there.luckily one guy help us there and volunteer to send us to the hotel with no charge.

Plussat: The staff at the bar and resturants

Miinukset: Seaview room was advertised as being on the beach. It was not. I had a view of the back wall of the bungalow in front of mine. Reception staff couldn't care less.

Plussat: closeness to beach, natural setting, away from the madness. Very friendly staff

Miinukset: Mattress hard, pillows too hard and to big. They did try and fix but we only got 1 pillow that was comfotable

Plussat: nothing

Miinukset: everything. what a dump. i had to move to another hotel for 3 days just to salvage the trip

Plussat: Very pleasant and relaxing location

Miinukset: Shuttle service to town/Patong extended beyond 6.30pm

Plussat: The staff is friendly, but helpless and powerless to resolve any issues. They just said 'sorry sorry' all the time and solved no problems.

Miinukset: Booked an expensive private jacuzzi room and jacuzzi was broken. Took two days to change room and no compensation. Second room had issues with air con. Hotel is VERY old and not well-maintained. Construction to the left and right of the property as other competitors are building. Overall, this is not a five star hotel but at best three star - and for that charging $300-400/night in a cheap place like Thailand is bad. Go somewhere else - don't bother ...this is not 'Hyatt standard'. The fact that weather is nice, etc. are not points to give the hotel a high score.

Plussat: The staff is cooperative and the hotel is near to kamala beach

Plussat: Situated on the far end of the Kamala Beach, the hotel as a virtually exclusive part of the beach. It's a 10-15 minute walk to any beach amenities like fruit shakes, massages etc., but that also means that pretty much only hotel guests use it, so it's quite clean and quiet. The sea is clean. Far from the transparent turquoise of the islands, though, but there's zero trash on the beach or in the water. Breakfasts are great. Enough variety, and everything is delicious. Pretty much western selection of foods for breakfast. Different tropical fruit smoothies every day.

Miinukset: The slightly secluded spot is cool, but there's an obvious downside – you have to walk 15-25 minutes to Kamala town buy anything. You have to walk through the beach, too, so any nice footwear stays in your room and you get about in rubber slippers. It is technically possible to walk on the road, but highly inadvisable, especially in the dark. There are many rocks in the water near the shore, and they are unpleasantly sharp. The water is not clear enough to spot them well. There's a construction site right next to the hotel. Windows in the D building open straight to the site. The view is not pretty, and it's noisy at times. It will definitely go on for a while, as there're just digging right now.

Plussat: I loved the great customer service and services the facility offered but loved the infinity pool on the balcony of my own room.

Miinukset: The beds are very hard usually when on holiday you want a soft matress well not this one was hard as a sack of rocks.

Plussat: The hotel overlooked the ocean and the different facilities all had a spectacular view. The staff was very accommodating and really helpful with helping you find your way. It was affordable and not overly priced for beach view. The rooms were enormous and had beautiful balconies overlooking the ocean and we saw elephants walking down the highway one morning. Very quiet resort area.

Miinukset: The hotel smelled really musty and all of our clothes smelled moldy within a day or two due to the humidity. There were mosquitos in our room even when we never opened the sliding door and some days, housekeeping didn’t come until late evening so you were stuck using old wet towels. My sister got lost several times trying to find the room due to the split level. Despite having a free shuttle, it was a few miles away from Patong and easily a 500-800 bhat ride just to go 2 miles so location was a big drawback. Luckily we had tours come to the hotel to transport us for the days we stayed in Phuket.

Plussat: I loved the view the value for the room the cleanliness of the room great customer service awesome shuttle service and pool in room was great to have.

Miinukset: I felt the bed is a little to stiff yo firm for a hotel first night I had trouble sleeping and woke up with neck and back pain. I think the matress needed to be a bit softer especially when on holiday to let the body just relax.

Plussat: Due to a twin hotel on the same campus, there's no children in this hotel. There's a great buffet b'fast, and many other guests seemed to have full board. Many people from Russia and Scandinavia. Two bottles of water provided free daily. Shuttle to Patong and Central Market for less than a taxi or a tuk tuk costs. Endless pools! Great restaurant locations on the beach. Swim up bar with connect four. Strong air con in the room, and free wifi in lobbies.

Miinukset: Rooms aren't immaculate, mould in the shower, light fittings inadevrtently showing. Towels smell less than fresh. Bathroom lighting a little dark. Some pillows lumpy (but happily provided more)

Plussat: I like the most the location of the place, the swimming pools and the access to the beach.....fantastic They are a good restaurants in the rsort and a ;ot of charming restaurant on the beach.....all the needed shops are very closed I warmly recommend this place

Plussat: Excellent hotel, staff were excellent, location is nice with good beach and restaurants. Good to hire a scooter so you can at out of the resort easily.

Miinukset: Sound proofing between rooms was not so good.

Plussat: Good location (Kamala beach) and nice swimming pool

Plussat: This hotel has expanded significantly since I stayed in the early 2000's; it now appears to be a combination of Sunwing/Best Western and is a sprawling complex of ugly buildings with a very impersonal and perfunctory staff who you never see unless in reception which is the opposite end of the beach/sea entrance! Does not have the charm it used to and I would not likely stay there again.

Miinukset: Its impersonal and perfunctory culture and the taxi fare to the airport 600bht which is in contrast to the airport controlled taxi to Kata Beach 750bht for a journey almost twice as long!

Plussat: Near the beach ,and in very nice erea

Miinukset: the hotel over price for Booking.com,when I asked the people staying next rooms ,one from germany told me the price which is less by 30%than the price I got from booking .com and he got it from travel agency in his country,the same thing siad to me on man from England.the hotel charge for every service , like _ ice,shuttle etc.

Plussat: beach side

Miinukset: so many insects and lizards in and around the hotel

Plussat: i stay 1 night then i chaged fast very bad location

Miinukset:

Plussat: Location is a perfect ocean view . This is a hotel where the web page actually shows a true picture. Staff are great and rooms spascious. Nothing is too much trouble from the staff and was our most enjoyable stay whilst on holidays. Breakfast is like a feast and variety perfect for all tastes. Would go back and recommend to family and friends. Try the white orchid down the road for a meal as well.

Miinukset: Nothing

Plussat: Swimming pool

Miinukset: Location - although there is shuttle bus services to the Kamala beach (10 minutes on the bus) hotel is located on the hill and the beach which is in walking distance from hotel isn't suitable for swimming. Also the prices in hotel is high and include additional 17% tax and service charges on top of the rates. English language skills of staff is poor.

Plussat: The manageress was very polite and helpful however, her satff were a not so good!

Miinukset: It is quite a trek into Kamala. During the day they lay on a free bus service but this stopos at 5pm which is a shame as most people were going out in the evening to eat in Kamala.

Plussat: Staff generally helpful and attentive, room pretty good for the price. Rooms clean.

Miinukset: Very unimpressed when free shuttle bus would not take us down to Kamala beach (after we checked out) so we could take a taxi from there. An obvious ploy by the hotel to make us use their taxi service to get us to our next destination. Pretty lousy treatment after staying with them for four nights and paying 20,000 baht. Though probably not the first hotel to use this ploy.

Plussat: Room decoration - traditional Thai style and a clean room. Location - beautiful view of the Ocean and the surroundings. Restaurant - European style meals were delicious. Local tours - well organized with professional guides.

Miinukset: Breakfast - limited choice of European style dishes (also in the case of lunch and dinner in the Blue Cafe restaurant)and extremely slow or even inexistent table service. Internet - frequent disruptions to the wifi coverage. Communication - most of the staff had a poor understanding of English, rendering communication difficult. Entertainment - a lack of European channels and the TV set was rather old with poor image. Bathroom - the toilet seat was damaged and it took two days to replace it.

Plussat: Service,

Miinukset:

Plussat: The view of the Sea right outside the hotel , the Jaccuzzzi in the room was so awesome... !!

Plussat: The finer touches and attention to detail like choosing a scent for the ammenities in room as well as nightly oil burner with turn down service

Miinukset: The location from main city and the lack of transfer service, only 1 per night with a limit of 10 people, this hotel is great if you just want to stay at the hotel or have your own hire car

Plussat: The hotel was modern, the room was nice, the seaview was excellent!

Miinukset: When I check in my room take a shower the room goes the water level in silted up to have a bath. I call thw one step service ( FO counter) all the towels and bathrobes is wet. I need her call housekeeping and engineer . Later engineer check and fix it . He say ( OK ), but no one to change my towels. I call it again after 20 min. She come to change it . At night time the shower room problem again. Next day I go to FO counter and tell here again. I need the shower room no problem she only say ( yes......yes ). If can't fix that I need to change the room . Finally no one follow up when i check out the shower room still water level is silted up to go . This is my bad holiday and unhappy experience and my friend's room is many ants. Why i give trips everyday no one follow up . I just want clean and facilities iis no problem.

Plussat: Receiption staff is the most freindly & feel very welcome.

Miinukset: Pool side staff not so freindly,they more depand on races......

Plussat: I like my room the best. It was on high floor with the balcony facing the beach, sun ,sea and the sky. A peaceful and romantic area and posh ambience which make me n hubby felt relax and at from the busy city of singapore.

Miinukset: The place was perfect except that there is no water hose in the WC

Plussat: Mainly adults staying here, free WiFi connection throughout resort, Spa was amazing, most of the staff were very friendly and attentive.

Miinukset: Not enough lounge chairs to accommodate at full capacity, staff's understanding of English needs to be improved, public areas need more attention to cleanliness, sound insulation was poor between rooms & corridor, house keeping start very early so no possibility to lie in.

Plussat: Good location, the facilities are good.

Miinukset: Service was terible. Anyone can take an order and diliver a plate to a table. To diliver great service, this hotel needs to undergo a major leadership and attitude change. Staff recieves no training on all areas!

Plussat: Room with Jacuzzi, View maybe

Miinukset: Staff, Location, Food, Room Amenities

Plussat: it's not good hotel,,,pls don't reseved,,,

Miinukset:

Plussat: The hotel has a great modern design with wonderful views of the sea. The restaurant, the Plum, had amazing food and if you book your table early try to get the round tables inbedded in the furniture.

Miinukset: Unfortunately they have not finished building the hotel yet, so from 9am - 5pm building works are taking place, which can be VERY noisy at times. They anticipated this would end by the end of August though, and to be fair it didn't really bother us that much in the end.

Plussat: U Zenmaya was definitely one of the highlights during our Thailand trip. The staff was so kind and informative and even taught us some Thai phrases that we could use during our trip. Our room was spacious and super clean.

Miinukset: Unfortunately the pool was under construction so I cannot speak for this but they did provide us a free shuttle to a few other local pools and the beach. We took advantage and went to a nearby hotel to swim, which was beautiful and made up for the construction.

Miinukset: No one speaks english they over charge for everything and the food is absolutely disgusting...

Plussat: It's a perfect place to stay in Phuket for families with young children.

Miinukset: Although they had seven swimmin pools, they are all the same. Each pool should cater to different groups of ppl.. perhaps some waterslides or "gadgets" in the pool for the children to play with?

Plussat: Swimming pool

Miinukset: The quality of cooking restaurant

Plussat: We had stayed at a Sunwing before and knew what to expect, and were thrilled that we practically had the whole place to ourselves as it was low season.

Miinukset: The Thai staff could be a tiny bit better in English but were very friendly and tried very hard.

Plussat: Excellent Beach side rooms overlooking the sea with very good facilities, breakfast was excellent. A few restaurants inside the hotel serve a variety of good cusine. The minimart inside the premises gives the option to buy everyday essentials at reasonable prices.

Miinukset: Seem to specifically cater the Scandanavian tourist and all activities are focussed for guests from this region.

Plussat: Varsinkin meidän pool access royal studio oli kaikinpuolin hyvä. Allas on aivan huoneen edessä ja kun huone on vielä alimmassa kerroksessa on kulkeminen jokapuolelle helppoa.2,5 v tyttäremme kanssa huoneessa on mikro ja iso jääkaappi joten lapsemme söi pääasiassa aamupuurot, välipalat ja lounaat huoneen edessä olevalla terassilla. Samaten päiväunien aikaan me pystyimme ottamaan huonen edessä olevilla aurinkopeteillä aurinkoa tai vaikka uida. Terassille ei paistanut aurinko aamupäivän jälkeen mikä oli kanssa hyvä varsinkin pienen lapsen kannalta. hotellin sijaitsi kävelymatkan päässä Kamalan keskstan ravintoloista, joten illalla pääsimme vaivattomasti rattaiden kanssa syömään keskustaan. Hotellissa on myös oma Take Away ravintola.

Miinukset: Lapsiperhehotelli joten ei välttämättä sovi kaikille.

Plussat: Royal family: Good standard room with big tv, fridge, micro wave, crockery and cutlery, baby cot, baby trolly. Excellent food at reasonable prices. Massage at good prices. Staff very good. Excellent for children that can manage on their own. Ok work out facilities. Very good childrens club and staff.

Miinukset: The "dux" matress isn't that good. Royal family rooms are in the shadow all day. Too load entertainment for childrens ears and if you would like to relax anywhere in the premesis. Full prices are too expencive (we payed appr. Eur 1000/week in Dec 2009)

Plussat: Very modern, clean and comfortable. The seven swimming pools were a hit with the kids.

Miinukset: Most kids activities are specifically catered to Scandinavians.

Plussat: Liked nothing at all .you need transport to go to the beach. Breakfast was the same stale for three days. , absolute disaster , absolutely no value for money would not recommend anybody to stay there the most useless place I have stAyed as a five star hotel

Plussat: We loved our room, the view from our room. The main infinity pool view where the bar was, that they had free kayaking and snorkeling gear for guest to use. Staff was on point and very helpful ALL the time!! We did not want to leave.

Miinukset: You get kind of sick of the buffet, but what are you going to complain about when breakfast is free. Luckily the first morning we were the only ones in the hotel, so we got to order for a menu and that food was GREAT!!

Plussat: Location in middle of green.

Plussat: The room and the location.

Miinukset: Breakfast was poor

Plussat: the view of the seaview rooms and the size of the room and the bathroom

Miinukset: breakfast buffet is very limited, there was not hot water in the shower, need a transport car to take us to the breakfast also when ever you want to go out or you come back to your room a hotel car has to take you. the location was remote. although we were honeymooners we did not treated as one, limitted TV chnnels.

Plussat: The view is magnificent and rooms and bathrooms are spacious and well equiped.

Miinukset: The distance to town is far and the cost to get there is extremly overpriced!! it's a total ripoff!!! not public transport so you need to use the hotel driver and you pay $18 each everytime you want to go to the closest town or beach

Plussat: The Pool Villa

Miinukset: The hotel book is not up-to-date. e.g. The shuffle bus to Patong has been cancelled without notice. There are only one restaurant in the resort. If you don't want to have meal outside, this is your only choice... but the food is not really good.

Plussat: Everything was exceptional. We stayed in a 3 bedroom villa and the villa looked exactly like the pictures. We had really high expectations and i can easily say that the villa outperformed them... Above all of this, the staff was really helpful and they were always genuinely smiling. We described what we wanted from this trip and they organized a perfect schedule for our needs.

Miinukset: Although everything was superb, they could offer free transportation to nearby places of interest (patong beach)

Plussat: The layout of the rooms and living room facing the swimming pool.

Miinukset: The fact that the villa we booked was of "smoking preference", however at our arrival, we were informed smoking was not allowed.

Plussat: the place was very quite and the service was excusite...and the staff were very helpful and always keen on helping us...the rooms were very clean and tidy...simply everything was just perfect..

Miinukset: there was some bugs at night..but i guess it's because of the garden..i'd recommend to spary more often...but it wasn't that bad at all...!!!

Plussat: The private pool is a good size. Relaxing atmosphere.

Miinukset: The tv channels were limited and mostly unclear. The food menu was limited and quality of non Thai meals low.

Plussat: The Villa was well maintained and the staff extra friendly.Location was far enough away from the hustle bustle of beach area. Everything you need is available.

Plussat: Erittäin miellyttävä kokemus. Henkilökunta huolehti meistä hyvin ja reagoi nopeasti toiveisiimme. Privaatti uima-allas oli todella lomassamme parasta. Pidin thaimaalaisesta sisustuksesta, jossa oli ripaus eurooppalaisuutta. Erityiskiitokset Rosalle ja Tuk-Talle!

Miinukset: Ei

Plussat: The rooms, the pool, the self contained kitchen and living area is first class. I like the seclusion of being far away from the hustle and bustle of the city. The only problem there is getting around Phuket which costs a ridiculous $500 bart via taxi one way. One way to get around this is to hire your own driver for the whole week if you plan to visit the many places around Phuket. Overall the hotel was excellent to stay as a family with friends. we would love to come back next year.

Miinukset:

Plussat: everything is absolutelly perfect.it deserve the maximum mark:10/10.wish come back again

Miinukset: If you wish to be indipendent you need a car to go to the beach as hotel is a little bit far from village and beach

Plussat:

Miinukset: On the website it was written that the shuttle service was free, however cost 150 bath, to get to the beach. The distance from the beach.

Plussat: The service and personalised touch.

Miinukset:

Plussat: I have been to Phuket 3 times. Such a villa hotel with such service and prices is unbelievable. We had a brand new villa, breakfast is served in the villa according to our choices, villa pool is always clean hotel provides taxi or tuk tuk 24 hours room service for eating.Perfect.Me and my wife think that we can live rest of our life there

Miinukset: