Best Western The Inn & Suites Pacific Grove

The rooms and how much privacy we had and loved the parking

Maid service left us without linen for a night and toilet paper

We booked the king suite. It was nice and big, and quiet. Bed was comfortable. Agnes at the front desk was excellent and very kind and helpful.

Fireplace didn’t work and didn’t get fixed Breakfast was an apple and a plastic-wrapped pastry — they promised us eggs and bacon and all kinds of things Room service didn’t clean the room Fire alarm ran out of battery and beeped all night(also didn’t get fixed) No glasses in the room But the absolute worst problem was the front desk person named “Branden”, a tall, bald-headed African-American with pearl earrings that were crookedly stuck into his ears. It’s one thing to not be able to help with a request. It’s another thing entirely to be passive-aggressive about it and to behave as if you’re annoyed to even have customers talking to you at the front desk at all. He was highly disrespectful to my girlfriend and when I called him out on it, he coughed on me — during the coronavirus crisis! He is a disgusting human being with zero empathy and he does not belong in customer service.