La Quinta Inn & Suites by Wyndham Pasadena

Close to the event I was attending

Upon arrival I was told didn’t have a reservation took them 1:15 minutes to find my reservation. Then they ran my CC twice so was pending two charges verses one. When arriving back to the hotel later that evening from my sisters sweet exhausted at 1:30 am when I finally went to sleep woke up at 2:30 because I kept rolling into the middle of the bed. Tried to lay on the other bed with my daughter and the same thing. The bed sunk in the middle as if they were worn out or old. My oldest daughter and I tried our hardest to sleep on the chairs but that was so uncomfortable of course. When informing the front desk she was like oh okay. This is the worst and horrible experience I’ve ever had and trying to get any customer service or return call is even worse. Never stay at this location!!!

We have stayed at this facility before with no issues. This time, at check out, I was double charged for my stay. Instead of using the holding fee they pulled out upon arrival, they charged me again at check out, on a different card. This left me trying to travel home over 4 hours away with $20 to my name. The lady at checkout tried to blame booking.com, even after I showed her the statement that said La Quinta. It took two visits and a call to the 1800 number for La Quinta for them to see that they had put two different charges on two different cards. I will not be staying at La Quinta again, which is unfortunate because we have stayed at this location & other La quintas before without this happening. I can't afford to risk an incompetent employee overcharge my card $500+ ever again.