Kingston upon Hull hotellia

Plussat: Pleasant leafy square setting. Stylish Victorian architecture. Friendly helpful staff. My particular room ( I had a free upgrade) was very large. Free parking outside from 6pm to 8.30am.

Miinukset: Not that keen on having to go outside to get to the main reception/ bar/restaurant

Plussat: Our room is very spacious spotlessly clean and comfortable. It had everything you would expect plus more

Plussat: Received a free upgrade of room on arrival. Room comfortable. Food available in the restaurant and bar.

Plussat: Good breakfast.

Miinukset: Room was way too warm and fan provided was inadequate. For an executive room it was disappointing as the room we had last time we stayed was amazing.

Plussat: The hotel is situated with in a 10 minute walk of the city centre. The hotel staff were always friendly and helpful. Bedroom was nice and large with adequate storage. Cooked breakfast appeared to be made to order but no black pudding!

Plussat: Great breakfast super service from lovely staff.

Plussat: Great location and really helpful staff. Good value for money.

Miinukset: Single room was a bit small but it did have all the facilities needed!

Plussat: All good

Miinukset: Nothing, everything was great

Plussat: Staff very welcoming and friendly. Room very clean and comfortable. Excellent freshly cooked breakfast served by friendly waitresses.

Plussat: Good breakfast choice. Good location for theatre, etc.

Miinukset: There is a shortage of restaurants in the pedestrianised centre of Hull - better to head towards the Museum Quarter and marina or into the 2 rather dreary malls - Princes Quay or St Stephen's.

Plussat: Check in lady nice and friendly. Food great.

Miinukset: For personal comfort a mattress topper and shower working in own room but a shower was made available to us so couldn’t fault the service at check-in.

Plussat: Spotless, spacious and very welcoming. A great location and a real hidden gem of a place.

Miinukset: The iron was missing ( not a big deal in itself, but I had to put something!)

Plussat: The location is excellent, it’s incredibly reasonably priced and the staff are lovely.

Miinukset: There’s nothing.

Plussat: Friendly staff

Miinukset: Bed was horrible, rooms are tiny and extremely noisy

Plussat: The staff, great room fantastic

Miinukset: The stairs ha

Plussat: Comfy bed

Miinukset: Location

Plussat: Place was great

Miinukset: But we had some difficulty in finding the parking area

Plussat: What a fantastic friendly little pub ....the food was delicious and the staff made us feel very welcome would definitely come again x

Plussat: Very friendly staff. Great rooms.

Plussat: Breakfast was great, as was the location. The hosts were superb; made you feel instantly at home and they could not do enough for you. My Son and I could not fault it - and we are definitely planning on going back. A home from home - and a real gem ! I went with my, soon to be 21 year old, Son - the combination of which does not appear to be catered for within any of your above categories - and neither do any of your categories within your above Bonus Question either (to me at least).

Miinukset: Nothing.

Plussat: Great breakfast! Good location - bus connections to the city centre and loads of shops and food places around.

Miinukset: Shower slightly too weak. Otherwise nothing to dislike.

Plussat: friendly staff

Miinukset: Unexpected value from 4 star accommodation

Plussat: Convenient to University and walking distance to shops. Parking safe. Breakfast good value. Friendly hosts.

Miinukset: Some minor street noise in rooms at front of property.

Plussat: Location was ideal for visiting my son , who is at University and lives nearby. Breakfast was lovely, cooked to order.

Plussat: Clean rooms, friendly staff and good location

Miinukset: Some traffic noise during busy periods

Plussat: Friendly, welcoming home from home. Spotlessly clean and comfortable. Lovely freshly cooked breakfast. Usually stay in chain hotels but wanted to be near son for graduation day. So much nicer! No hesitation in recommending.

Miinukset: Nothing

Plussat: Well equipped room and substantial breakfast.

Miinukset: Nothing. Everything was very good.

Plussat: The hotel was lovely, extremely clean And the room comfortable

Plussat: Location is unbeatable, right next to the station and shops. This hotel is modern and is relatively high rise compared to others in Hull so there'a nice view over the city. I stayed in a larger room with sofa which was spacious and spotlessly clean. I noticed that I never heard housekeeping running vaccuum cleaners which is amazing, even though the hotel seemed quite full. Breakfast was the standard mix of contintental and traditional English buffet, which was fine and as expected. All staff I spoke to were lovely and did their best to help. There was a handy ice machine in reception and the lifts were pretty efficient.

Miinukset: Some minor irritations in the room - no power outlets or USBs next to the bed, and one in a strange location under a shelf which you couldn't use with a charger attachment because it was so cramped. The shower bracket was a bit shaky and needs replacing. The window was very tall and difficult for a petite person to operate (but good that it can be opened!).

Plussat: bed comfort

Miinukset: Breakfast is not sufficient on Monday

Plussat: Clean bedding

Miinukset: Couldn’t work heater for a while to warm the room slightly

Plussat: I loved the friendly staff, especially the gentleman who worked the breakfast shift over the weekend, always came and talked to my 1 year old daughter but didn’t catch his name. Rooms were warm and comfortable.

Miinukset: Need some decent size bins in the rooms. 1 small bathroom bin does not even cover the 3 bags of rubbish I had due to my little girl and trying to eat ourselves due to no in house restaurant.

Plussat: Excellent ,first visit , but will definitely be staying there again.

Plussat: The city view

Miinukset: The corridor carpets stunk and parking was not sufficient on weekends.

Plussat: The room was spotlessly clean. The staff were friendly and helpful. A great choice of food for breakfast.

Plussat: Food and comfort in bed

Plussat: Sijainti, huone

Miinukset: Vain yksi hissi käytössä

Plussat: Heikko aamiainen

Miinukset: Pieni huone

Plussat: Great location on the marina. Small balcony with marina views. Breakfast buffet decent, on site parking but you pay for it... comfortable bed.

Miinukset: Whole place rather tired and dated now. Swimming pool now closed - didn’t know this when booked - frankly the only reason I booked there. Rooms ok, good size but terribly dreary feels very 90’s...

Plussat: Everything, close to town, clean, friendly, helpful, standards were very high

Miinukset: Price of breakfast, far too expensive, I would like it to be around £10

Plussat: View from the room, location and lovely staff. The Bar and restaurant were nice and we were made most welcome.

Miinukset: The room we were given was quite small and looked quite old e.g. the bathroom door was damaged and the sofa was a bit tatty and it seemed a lot of money for that aspect. Maybe needs updating. I think I expected it to be more Wow for that price.

Plussat: The staff. Comfy bed and lovely view

Miinukset: Staff didn’t let me know about the leisure facilities so I didn’t use them :(

Plussat: Welcoming staff. Lovely location and comfortable room. Near to town centre and overlooks the Marina.

Plussat: The pillow so lovely

Miinukset: Did not like paying for car park, we booked through booking.com and it stated that parking was included which the last few times it has been, so need to get information from booking.com sorted also they are still advertising the hotel with a swimming pool.

Plussat: Location is great for walking into town and close to some good restaurants Staff are always polite and very friendly

Miinukset: Room was made up but the duvet was simply straightened over the crumpled sheets

Plussat: Clean and spacious with enough restaurant food choices to provide variety

Miinukset: car park lighting a bit dim

Plussat: The staff, reception and restaurant, both of whom absolutely delightful and helpful. Some really nice local restaurants and really easy to access town.

Plussat: View, room, breakfast, service, parking, near shops n restaurant s.

Miinukset: Discovered the Swimming pool is no longer at this venue. Booo

Plussat: Nice hotel, staff very attentive.

Plussat: superb location

Plussat: The staff were very helpful and nothing was too much trouble. The room was very comfortable. The restaurant was delightful looking on to the marina. The evening meals were good and the breakfasts excellent.

Plussat: Always convenient for the city centre and predictable in quality.Enjoy the proximity to the Marina and view from the restaurant.

Miinukset: Not told about the £5 charge for parking.

Plussat: The warm welcome at Reception on arrival and when checking out.

Miinukset: The slightly complicated breakfast menu with 2 sections. The first being uncooked and the second cooked. It didn't make it clear whether you could mix both menus or just select from one menu.

Plussat: Close emenities, very friendly staff, excellent breakfast

Miinukset: Room was cold, had to complain and in the end was given an electric heater

Plussat: staff very friendly with good local knowledge clubs shops

Miinukset: staff at breakfast putting fingers inside of clean glasses in order to carry 4 or 5 at a time when resetting tables

Plussat: the breakfast was superb

Miinukset:

Plussat: As described pretty much - the pool in particular. Very helful bar staff when we ate evening meal.

Miinukset: No mention of the fact that the restaurnt was undergoing major refurbishment and restaurant facilities were in the bar.

Plussat: The hotel is very central to town.

Miinukset: The breakfast was poorly organised and when we attended at 10.00 am although the restaurant contained only 20 or so customers, there were no tables available and then no hot food available. We were not offered tea and coffee and when I asked for the hot drinks, we then had to ask for milk twice before this was brought. A truly terrible breakfast experience which could very easily have been much better.

Plussat: Good shower, comfortable bed, value for money

Miinukset: More towels, and more tea coffee/biscuits

Plussat: Comfy beds. Great breakfast. Lovely staff. Great value for money in a brilliant central location.

Miinukset: Great place to stay in central location. Lovely friendly and helpful staff. 5 stars.

Miinukset: Room was not clean Damp sign on wall lits of sign,s Lift stink to death bubble gum on the floor stinks

Plussat: We only stayed for 1 night but could easily have stayed longer. I booked it because of its location & cheapness. So I didn’t expect much, but we were very much surprised. The beds were extremely comfy small room but adequate for our needs, good food & very pleasant & helpful staff. Would def go again.

Miinukset: The only downside was some younger guests who kept banging doors through the night. But that was no fault of the hotel. The other was nowhere to park the car, but there was an excellent multi storey car park a stones throw away, which was very cheap just £3 for 24hr parking.great com

Plussat: I liked the room itself, bed was a bit hard but the rooms were clean enough. The toilets reminded me of an aeroplane bathroom. But you pay for what you get.

Miinukset: Hotel was clean and staff seemed nice, unfortunately there is no car park and this resulted in my car being smashed in and broken into at the parking opposite (that was recommended) no one in the area was able to help so my weekend got cut short. Don't stay here because the area is not safe to leave your car!!! Also the smell of weed lingering all down the halls at night, charming ladies walking down the halls, can't say I would stay here again.

Plussat: Close to where I wanted to be, clean and nice

Plussat: Staff couldn't have been more helpful.

Miinukset: THere was a slightly funny smell in the bathroom although everything was very clean

Plussat: Generally met my expectations of an Ibis hotel but...

Miinukset: Room 201 not as quiet as I and staff expected as overlooks loading bay. Tea etc not replenished between first and second day. Some surfaces need replacing.

Plussat: Location for the Bonus arena.Friendly staff.Good price breakfast.

Miinukset: Nothing

Plussat: Bed comfy. Good value room and breakfast

Plussat: The location is perfect. Right in the city centre and walking distance from most of the important places.

Miinukset: Didn't like the fact that the room would sometimes smell of leaked drainage pipe. I don't know where the smell was coming from. It might be from the flush water in the toilet which they might be recycling and using.

Plussat: Aamiainen oli ihan okei, parempaakin olen syönyt mutta kyllä vatsan sai täyteen. Henkilökunta oli todella mukavaa ja palvelu hyvää.

Miinukset: Huoneissa ei ollut ollenkaan jääkaappia, huoneet olivat vähän epäsiistejä.

Plussat: Lovely comfy bed and nice spacious rooms.

Miinukset: Nothing.

Plussat: Fit Receptionist

Plussat: The bed was comfy and the room was lovely

Miinukset: The breakfast ... the eggs where hard when asked for them runny and mushroom swimming in grease .

Plussat: Really enjoyed the food, especially the breakfasts.

Miinukset: There need to be grab rails in the bath and better non-slip in the bath itself.

Plussat: It was perfect the bed was so comfy breakfast was brilliant staff was lovely definitely booking again

Plussat: There was rats at the hotel and they scared me I wondered wots lurking in the kitchen???? I went to the disabled toilet in the reception and the seat was broken and I nearly slid off it. I’m not going back to that hotel, very dirty.

Plussat: Everything It was confortable, beautiful, relaxing Loved it

Plussat: The room was an excellent size and the evening steak dinner was superb.Thank you Danny for great service.

Plussat: Great Wedding Venue !

Miinukset: Nothing

Plussat: All was just perfect.

Plussat: There was no breakfast but the rooms facilities more than made up for this. I have travelled extensively and very rarely have I found a hotel room equipped with a free fridge, stocked with items such as butter, jam, milk, yoghurt, bottled water and fruit juice. The formal breakfast may have been missing but I had a continental breakfast of quason and coffee, very nice.

Plussat: Staff & food were excellent

Miinukset: No Sky/BT sports, very poor internet and no coverage in the rooms

Plussat: Room was lovely, bed was big enough not to be moaned at by taking all the bed, super comfy. Bath spa was great big enough to relax and share whilst sharing a few glasses of wine.

Miinukset: There was a few things missing for our stay. Hair dryer and correct remote for upstairs tv which still didn't get, food was nice althpugh hunters chicken had a metalic taste and the steak was over cooked

Plussat: Food was amazing. Complimentary breakfast was very nice. Very friendly staff

Miinukset: Bit out of way and room could have been a little cleaner

Plussat: Comfy bed , staff friendly

Miinukset: On the third night we arrived from a hard days work at 5.45pm to find the pub/lodgings has had a power cut to be told we have no facilities at all but a bath and the power would be on at 6.45pm at 7 pm still no power at all so we had to venture out for tea we came back at 8.45pm still no power and pub was shut down still no lighting etc in lodges power was on in the morning we dropped the keys off in a box pub still shut not even a sorry poor really

Plussat: The spa bath was amazing!

Miinukset: It was quite noisy and got woken up quite a lot! Also the pillows weren’t that good!

Plussat: Comfy bed, good parking

Miinukset: There was no wifi available and when I booked the advert said there was wifi

Plussat: facilities

Miinukset: menu a bit boring

Plussat: Loved the new 'Sports' bar

Miinukset: Only 2 pillows in the room Mould all over the bath / shower area, I showed pictures to the receptionist who explained "you always get this, I won't be able to do anything about it now" Tap did turn off properly Cooked breakfast was tasteless

Plussat: Nothing

Miinukset: Everything this was the dirtiest room I have ever stayed in

Plussat: Nothing

Miinukset: no fried eggs too cramped in had to pay again for the pool did not except our offer of £ 20 for a better room drinks and meals very expensive

Plussat: I didnt book breakfast

Plussat: The bed was comfy

Miinukset: The upper deck has small rooms with small beds also the rooms are a little dated.

Plussat: The bar and restaurant - very comfortable and relaxing and friendly staff

Plussat: Bad time for my visit as there were lots of new changes and the staff wee very harassed and no leadership. They need a pat on the back. Had to eat elsewhere. Facilities closed. So I did not get what I paid for!!

Miinukset: NO food bad bar no facilities open

Plussat: Only accessible by using a car-nothing within walking distance. The television in the room was very difficult to use-a set of instructions would have been helpful. We could not turn off the table lamp in the room and eventually had to remove the bulb to get to sleep.

Miinukset: see other comments.

Plussat: Comfortable rooms. Friendly staff.

Miinukset: Warm room but electric fan given.

Plussat: Staff were very friendly and helpful

Miinukset: Had to charge room, first one not cleaned very well

Plussat: Lovely gardens and a swimming pool/sauna to boot. Breakfast was great, shame the kippers had run out but the scrambled eggs were excellent.

Miinukset: Nothing.

Plussat: Nice room , good size , comfy bed

Miinukset: Poor choice in restaurant for veggies , in fact I thought it was just a bar doing food and not really a restaurant at all...

Plussat: Facilities

Miinukset: A bit tired in all aspects

Plussat: The location was good, the room was clean, the bed was comfortable enough

Miinukset: The radiator didn’t work which was the main heat source for the room therefore on an October night the room was extremely cold the bathroom floor was like walking on Ice and in the morning had to just get out as quick as possible, the hotel did try to come up with an alternative their best been a halogen heater which was brighter than a light house and gave off a horrible smell and not particularly a lot of heat. An unenjoyable stay on the whole just due to the sub zero temperature of the room and whole building in general. The room and the whole hotel in desperate need of a FaceTime everything was incredible dated. Unimpressed will not be back.

Plussat: Easy to locate and park. Speedy check in and out. Friendly, helpful staff and good food. Room comfortable and well equipped. Freshly cooked breakfast.

Miinukset: Nothing

Plussat: The room layout.

Miinukset: The wifi was abysmal. No glasses in the bathroom for toothbrushes, etc. Toilet flush needed pumping but was still very difficult! The brass panel on the room door had not been cleaned, either inside or out. Had to ask for more toilet paper. Room card wouldn't work and had to call for assistance.

Miinukset: The bed was incredibly uncomfortable and I did not get a good nights sleep unfortunately.

Plussat: Great staff. My selection from the specials board had just sold out but I was allowed a more expensive choice at the same price and the steak was cooked just right. Lovely to sit in the garden in the sunshine.

Miinukset: The one draught ale was settling so was not ready to be served but there wasn’t a single bottled ale as a backstop - not everyone drinks lager. I woke to find there were no sachets of coffee in the room - more attention to detail required.

Plussat: Hotel and staff were great! Steam sauna jacuzzi and swimming pool were excellent! The room (turned out to be a suite) was excellent! Great experience!

Miinukset: Nothing!

Plussat: Great location opposite the University. Free parking. Good breakfast. Good value.

Miinukset: A little bit dated.

Plussat: Big bath good location

Miinukset: Nothing

Miinukset: Music from the bar was quite loud in my room which made working difficult.

Plussat: Food quality good and at a competitive price. Parking facilities very good. Rooms clean.

Miinukset: Breakfast coffee could be served stronger but waitress improved the contents of the vacuum flask.

Plussat: Good value for money. Large clean room much bigger than other rooms I have stayed in in hotels in Hull. Friendly pub downstairs.

Plussat: The staff welcoming and friendly

Miinukset: It was a little noisy

Plussat: This was our third visit not as good as the previous twi

Miinukset: As above

Miinukset: Had a road side room which traffic was loud throughout the night

Plussat: The breakfast was MC Donald's Style

Miinukset: I liked the Hotel however the Hotel is ideal for student etc not for a couple. Bar was really busy so had to que to get food drinks etc

Plussat: Location is across the road from Hull University entrance, we were dropping our daughter off, so location was ideal, the Staff were super friendly and helpful. The food was typical chain affair and was okay as you'd expect. I had a Full English for breakfast which was very nice. We also enjoyed joining in with the pub quiz. The bedroom was clean and roomy as was the bathroom. They provide discount for Uni Students.

Miinukset: Our room was in the older part of the pub and was a little dated and could have done with a lick of paint, but it was clean. They started to run out of stock late Saturday night, but were about to gear up for the students returning to Uni.

Plussat: Every thing was on one level staff were brilliant and welcoming food in the pub but was ace and couldn’t here it from our room bliss full night rest

Miinukset: Could hear the ajoing room from ours like the tv and talking and the person breaking wind rather a lot at certain points !

Plussat: Good value basic accommodation, the staff were lovely and welcoming. Plenty of parking, ideal for a one night stay if you have work/leisure commitments in the area

Plussat: The hotel room was good and we slept well

Miinukset: Not so keen on the meals in the Hungry Horse, too many carbs, although the breakfast was good

Plussat: The breakfast was good and the staff could not have been more helpful and friendly. The location was great for me to access Saltend chemical park.

Miinukset: The was a strong smell of stale beer and damp throughout the hotel. There was also a strong smell of cigarette smoke. The bed was very uncomfortable and wholesaled

Plussat: On arrival the staff were very friendy and informative. The room was very spacious and clean, the bed was comfortable and I slept well each night. The food served was great with an excellent variety to choose from.

Miinukset: I think the bar area should invest in Sky sports and BT sports as I overheard a few guests and customers asking about champions league football being shown. This would improve buisness in my opinion and be an additional feather in the cap.

Plussat: cost effective food

Plussat: Was situated in covenant place with what I was doing with my stay.room was cleaned every day.

Plussat: Parking was always available.

Miinukset: Room 34 was dirty and badly maintained examples being, ivy growing though the window opening, making it impossible to close, making the room very cold, grills in bathroom covered in dust, light pull cord black with dirt, bath panel rotting with damp. walls cracked and carpets and walls in corridors stained with damp. Coffee and tea at breakfast was always luke warm even if you were first down. continental items only bread - under cling film, small cakes!! 2 yogurts fresh fruit salad only available two days of the four of our stay.

Plussat: Nothing Nothing Nothing

Miinukset: The room is the worst iv stayed in, window catch is broken, room 10 i was in.... Bathroom not good at all, bed you could feel the springs so old..... walls dirty Mark's all over... ceiling cracks everywhere.... look I'm a painter and decorator, and I noticed stuff like this, very bad... carpet has stains all over it.... I paid £70 for my room , it's not worth £20 a night... sorry.. there were nothing saying what time breakfast was served in the morning.... I did say window catch needed replacing... I don't think I will stay hear again... if been a few times ... but this time was the last...

Plussat: You get what you pay for - ok but not the ritz

Miinukset: Told no fresh coffee in morning but when I pushed it - it appeared (one cup).

Miinukset: Breakfast for the price it costs was very poor. Buffet selection wasn’t very good, and wasn’t very warm

Plussat: Bed was comfy..room very clean..nice restaurant

Plussat: Family room was excellent for my recent stay with my two toddlers. Bathroom a little dated but the room was immaculate and comfortable.

Plussat: The room was very spacious the bed was comfortable. It had good facilities coffee listening to TVs iron and hair dryer. The pool and Jacuzzi was very nice in the morning.

Miinukset: Early check in was £20 but other guests said they arrived at the same time and there room was ready so didn’t have to pay anything!!! Breakfast was nice but not much choice for a vegetarian!!

Miinukset: Hole in the reception area. Sat eating breakfast with water coming through. Paid extra for the larger room. Could hear the parties going on all night so got no sleep. Bath rail was hanging off. Room just looked like it needed redecorating.

Plussat: Good choice at Breakfast. Beds were comfortable. Bar well stocked.

Miinukset: Milk in sachets for tea in room was horrible and lumpy

Plussat: The facilities offered were very good especially for the travellers as you could enjoy the steam room, sauna, spa and pool. Lots of off street parking and shop etc across the road with the centre of Hull only 10 minutes away by car.

Miinukset: Nothing

Plussat: Nice breakfast. Good parking.

Miinukset: Given that this is a 4* hotel, we would not expect these standards, were somewhat disappointed. - No safe - No fridge - No water - No plug socket beside the bed - Thin toilet tissue paper - Cracked tiles in bathroom - Dirty toilet - Broken mirror - Pointing around tiles is old - Vent full of dust - Dirt on tiles - Filthy bottom of toilet pan - Free standing lamps only work with main lights on - Dust on lamps - Cobwebs on wall - Cracked picture frame - Main buffet cleaned away by 9.20 when breakfast is until 9.30am - No one asked us if we wanted anything from Buffet before they took it away - Staff doing her toast in machine when clients still around - Tables not cleared around us - No one came to take dirty plates away, had to clear our own plates - Waitress came to clear table away, only after we we’d moved our own plates and didn’t even acknowledge us. After we checked out we sat down with the duty manager and showed photographic evidence and spoke about our concerns. He refunded our breakfast and was very apologetic. Asked us to email them all our concerns with all photos we had taken. General Manager got in contact with us offering us a favourable discount upon our return two weeks later as we were due to go back to event there, only to find out that the favourable discount was more expensive than the original booking of three nights we done through booking.com. When we pointed this out to the General manager and said that we have no alternative but to look elsewhere, he simply replied back via email thank you for letting us know. They clearly didn’t want our return business. My recommendation is there’s better places to stay for your money. It’s Very tired looking and the building needs updating and the staff are not the friendliest. We haven stayed around the UK in many hotels from 3*stars to 5* stars, and given an honest account of our stays and a chance for the hotel to be aware of any issues.

Plussat: I stayed here on the 5th Oct for a night with my little girl and we had the best time amazing staff, food,room were clean and the bed were huge..the staff were so helpful and made me and my daughter feel welcome Charlie Sarah and Tracy the gym manager were fantastic to be honest all the staff were but its the only names I remember.. will definitely be returning.

Miinukset: Na

Plussat: Good breakfast good parking

Miinukset: Given that this is a 4* hotel, we would not expect these standards, were somewhat disappointed. - No safe - No fridge - No water - No plug socket beside the bed - Thin toilet tissue paper - Cracked tiles in bathroom - Dirty toilet - Broken mirror - Pointing around tiles is old - Vent full of dust - Dirt on tiles - Filthy bottom of toilet pan - Free standing lamps only work with main lights on - Dust on lamps - Cobwebs on wall - Cracked picture frame - Main buffet cleaned away by 9.20 when breakfast is until 9.30am - No one asked us if we wanted anything from Buffet before they took it away - Staff doing her toast in machine when clients still around - Tables not cleared around us - No one came to take dirty plates away, had to clear our own plates - Waitress came to clear table away, only after we we’d moved our own plates and didn’t even acknowledge us. After we checked out we sat down with the duty manager and showed photographic evidence and spoke about our concerns. He refunded our breakfast and was very apologetic. Asked us to email them all our concerns with all photos we had taken. General Manager got in contact with us offering us a favourable discount upon our return two weeks later as we were due to go back to event there, only to find out that the favourable discount was more expensive than the original booking of three nights we done through booking.com. When we pointed this out to the General manager and said that we have no alternative but to look elsewhere, he simply replied back via email thank you for letting us know. They clearly didn’t want our return business. My recommendation is there’s better places to stay for your money. It’s Very tired looking and the building needs updating and the staff are not the friendliest. We haven stayed around the UK in many hotels from 3*stars to 5* stars, and given an honest account of our stays and a chance for the hotel to be aware of any issues. 95% we’re always happy (-;

Plussat: Location and price. Hence the low quality. Awful

Miinukset: Radiator in the room didn't work at all, we were told to leave the door open in the bathroom so the heat would come in the room but the radiator went cold in the bathroom. Rude owner, in the morning in stead of apologies blamed the night porter for not giving us another duvet. Stains on the pillows. And the rooms really needs a proper refurbish.

Plussat: Basic but a comfy, clean hotel. Staff very friendly and accommodating with room requests, extra key card etc. Location good, even if you want to head to town taxi is less than £5. If you want a budget hotel in Hull, this is great value for money.

Plussat: Very good free parking. Great value for money. All the basic facilities for a two night stay.

Miinukset: Nothing. It was great basic facilities but I must emphasise great value for money.

Plussat: Great staff always happy to help if problem

Miinukset: The DVD player wasn't working the DVD got stuck in it.

Plussat: Loved the cleanliness of the hotel and lovely staff.

Plussat: Very clean room

Miinukset: All good

Plussat: Friendly folks to check you in

Miinukset: Rooms without windows on ground level

Plussat: Had problems in the room but the night porter went up and above his job to help sort the problem

Plussat: It is consultant good place to stay if not requiring social events

Miinukset: Noise people at 5am singing. Staff did apologies and in all my stays this was the first time anything like this had happened.

Plussat: I stay at the Dorchester whenever I’m in Hull, well situated and the staff are always helpful and cheerful

Plussat: Good parking and security patrolled through the night. Excellent location and price.

Miinukset: Hair dryer didn't work. Wi-Fi was rubbish.

Plussat: Staff were very nice and helpful at check in and in the bar reataurant

Plussat: Nothing

Miinukset: The staff was rude and I will not be returning.the rooms and facilities are poor conditions towels pillows etc

Plussat: Cheap and cheerful, nice staff. Bed comfy. Didn’t eat here so don’t know about food but heard someone saying they enjoyed theirs. 5 mins walk from station and shopping centre. Would stay again.

Miinukset: Only one power socket and not near the bedside

Plussat: Friendly staff and excellent location.

Plussat: The room was warm and comfortable

Miinukset: It was a bit noisy outside in the early hours of the morning

Plussat: Service clean room good breakfast

Miinukset: The bed, it was lumpy and well used, also the breakfasts were on special offer, this was not passed on to me, and also each time i tried to book direct with campinal i was redirected back to b.com site, as i think they had placed malware in my system to prevent me going direct after i had visited b.com site, something i have I T looking into for me.

Plussat: The room was clean and recently decorated. Staff were very friendly and checking in was easy.

Plussat: It was still a very clean room all the basics required were there like tea and coffee facilities

Miinukset: Only 1 complaint is that rubbish and the glasses from the bar were not removed when housekeeping came round on the saturday morning

Plussat: This hotel is perfect for the location it's well worth the money and staff are lovely

Miinukset: The bed in my room was a little uncomfortable and pillows were a little hard but was fantastic for price would recommend to everyone!!

Plussat: The proximity of the hotel to the city centre and train station is perfect; you're close to all the amenities.

Miinukset: First, the hotel is rated 3 stars; this should be lowered to 2 or perhaps 1 to be more reflective. As 3 stars put it in line with the neighbouring Ibis or Admiral hotel which is significantly better. The hotel is in dire need of refurbishment, as the rooms are outdated and have a dirty look and feel to them. The walls in the room look as though someone smeared it with boogie. The shower is dirty and can do with a major. There are no temperature controls in the rooms, as such the hot gets unbearable hot by 4 am so be prepared to be sweaty.

Plussat: The room was amazing, the bath was brilliant

Plussat: It was cheap and convenient and reasonably comfortable.

Miinukset: The plumbing wasn’t perfect and it could do with a waste bin in the bedroom.

Plussat: Location

Miinukset: Staff Facilities

Plussat: The location is really good and the staff are very friendly

Miinukset: My stay there was a really nice didnt find anything wrong the with the hotel

Plussat: cheap and ok rooms and a good location

Miinukset: lots of noise into our room from a function....if you wanted to sleep before 11pm it would have been frustrating, and a lot of drunk people making noise in corridors until 3am

Plussat: Location of hotel was very ideal for sightseeing.

Miinukset: Loud guests near our room.

Plussat: Very clean and very friendly staff went above and beyond for anything we needed. Very close to all amenities left my bank card in the room and staff rang me and also sent my bank card back to my home address. Amazing service can’t thank them enough.

Miinukset: Nothing

Plussat: Location and price

Miinukset: Really noisy guests in other rooms, slamming doors and shouting. Floor boards squeaked in room above .

Plussat: Wifi is very good and rooms are big size , free parking , you get 2 room cards .

Miinukset: My bed covers and duvet had blood stains on it and the bed sheet , bed very squeaky noisey , electric socket only one works so hard to charge next to bed , curtain about to fall off ... only one chair when its double room for two ... they take 50 deposit most hotels dont charge if only any probelms ..b

Plussat: Rick who was on duty was the most pleasant and helpful person I've come across in a long time, he made sure we had everything we needed and that we were comfortable.

Miinukset: decor was a bit dated but clean, room doors are very heavy to open and do shut with a bang.

Plussat: breakfast poor quality

Miinukset: looked like a eastern block hotel in the sixties

Plussat: Good quality ensuite room for the price, and I quite liked the drops of blood on the bed linen for the Gothic touch! :-)

Miinukset: A little bit further out of town (a fiver in a taxi) than I'd thought/hoped. Check-out time on the Sun, while decent, was ambiguously communicated - I was told 12 by Reception, but had a bang on my door at 10.30 for 11.

Plussat: Nothing.Think

Miinukset: Location poor. No meals served except breakfast. would not recommend it

Plussat: This is not a 'holiday' hotel but is perfect for workers staying overnight in the area.

Plussat: If you like waking up to the smell of bacon fat and hot oil, and you enjoy a matress with springs poking out of it, and you like the sound of people throwing up, then this is the place for you

Miinukset: Comfort, noise, smell

Plussat: Friendly and helpful staff. My room did not meet my needs, but they accommodated a room switch without any fuss. For a budget hotel, it was very clean and comfy. Good onsite parking and easy to find and handy for the Marina area.

Miinukset: No complaints.

Plussat: very friendly staff who went the extra mile

Miinukset: Restaurant closed

Plussat: Room and easy of getting there

Miinukset: The fact I felt like I was but in a room over the top of a party that when on what felt like forever

Plussat: Staff where fine and the bed was comfy

Miinukset: Creaky floorboards, the shower wasn't adjustable as it just fell off, and you can hear everything other guests where doing. The TV remote didn't work and the tiny tv across the room was pointless