Beijing Zhong'an Hotel

I love the restaurant food and the courtyard.

I've been coming here once a year for the last 6 years and have always been happy...except this time. i reserved a specific room months in advance -it comes with 2 double beds. I emailed the property the day of arrival to confirm the room and they said they will try to hold it still for me. So i show up a few hours later and they say that my room was booked longterm for a while now. ???? Not nice. So instead they booked me and my boyfriend in a nasty, moldy tiny claustrophobic room on the first floor with NO window, and i had to book an additional room for my brother - also a nasty, moldy tiny claustrophobic room BUT even smaller! Simply depressing. If i knew this, i would have booked elsewhere. The next morning i asked if there was any other option since it simply wasnt possible to stay there another night. So she moved us all to a 2 bedroom "suite" which was much much nicer (no common space but at least not moldy and was clean)! We were charged the same price as for 2 rooms. :-( I will never come back unless i am absolutely guaranteed my original room, or the suite if i come again with more than the 2 of us.

position near beijing railway station

rooms very little and old. no elevator. staff doesn't speak english at all. service not very well.