Novotel Beijing Peace

The gentlemen at the concierge was amazing, very helpful and spoke good English. Helped us with research and booking tickets to some of the main attractions. Hotel was at a good location, very close to the metro station. The breakfast had a good selection. Room was clean and bed was comfortable.

We stayed in the West Wing which was a little confusing to find, as we have to take a lift up one floor then walk across the landing, up some stair to another lift. Maybe giving out maps at check in for guest staying at the west wing might take the stress out.

Reception staff is good, House keeping overall is good except above facilities not present.

I lived before many times here but now services standard has gone down, no room service menu cards available, no shoe shine available, few other amenities are missing and staff said that they dont have, these few things must be there in all rooms while i was staying in suite room. Others are ok.

Location

My room 1105 not cold and i asked for the staff to checked on my aircon but still not really that cold as i wanted and used to a cooler room which will make sleep easier and faster ...

run-down property need to renovate badly bathrooms are old aircon very bad not working

not a Novotel standard