Poços de Caldas hotellit lähellä Pocos de Caldas Cable Car

Plussat: Old style hotel with lot of attention from the personnel Good location Private parking place Very friendly personnel They make a good caipiroska

Miinukset: It's a family hotel, kids running and yelling Lot of food at breakfast and dinner, but low quality Too expensive for what you get Take care when you shower, it goes from hot to cold and back

Plussat: I dont normally write reviews of places I stay but felt this hotel needed some feedback Pocos is a small town and we were really surprised at the standard of this hotel Its a lovely old building that has been well maintained, the rooms are quite basic but had everything we needed. What made it a pleasure was the friendliness of the staff, although only one spoke good English, the warmth of the service was a delight. Russell Williams

Miinukset: Not much !

Plussat: The Tuscan gardens.

Miinukset: Problems with payment. It is very sad that the staff are not familiar with booking.com. We frequently hear expressions like: “but if you booked with booking, then your situation is different”. Not easy to checkout.

Miinukset: The room too old The ver w as terrível!!!!

Plussat: I came back after many years. The location and the charm from the old days is a must

Miinukset: I didn’t like the people from Bradesco which rent part of the property and the guests couldn’t go to the inside garden, we didn’t have chairs along the main hall, the game room and bar was all taken. It was very upsetting. I noticed lack of care in details. We didn’t have the light over the mirror in the bathroom. No fixture and no bulbs of course. I asked two time to be repaired and they never did it. The mirror had brown spots . We didn’t have a garbage can in the room only in the bathroom, the shower box had the top loose what was not easy to close the door.

Plussat: The staff were regulating the use of towels in the pool area and complained about the amount of towels used by guests previously, as the hotel was full. They also showed dissatisfaction with the use of the sauna, because they would have to clean. It was very embarrassing to hear the whining of the servants

Miinukset: I liked the location, the comfort of the room, the pool area and the sauna.

Plussat: Very attentive staff. Best location in the city. Nice breakfast.

Miinukset: Noisy rooms.

Plussat: The hotel is beautiful, the breakfast was great and the bedroom was comfortable.

Miinukset: We made the checkout and asked to leave the suitcases in the hotel for more 2 hours, while we could go for lunch and wait for our car...they said that it wouldn't be possible as the storage room was already full. It was 11 am and the hotel is huge, hard to believe that there was no space available for our bags...as a result we stayed 2 hours in the reception of the hotel, taking care of our bags while waiting for our car. I am used to travel a lot and it was the first time that I stayed in a hotel that doesn't offer a storage room...terrible.

Plussat: The hot pool and the sulfur water

Miinukset: I know is an historical hotel but room too small Tv doesn’t work no Wi-Fi in the rooms.. no AC had ask for a fan bathroom sink clogged asked to be fixed many many times .... food not so bad...the facility too old it needs remodeling and is no way is five star I’ll give 2 stars no near 5star hotel like averting .

Plussat: The pool

Plussat: Great breakfast, friendly and helpful staff, great location.

Miinukset: The furniture in the bedroom is quite old.

Plussat: Location

Plussat: Location is great

Miinukset: Very old facility and equipment. The shower did not work correctly

Plussat: The reception desk (Miss Paula) was very friend and professional.

Miinukset: I suggest to have a cabinet with some drawers

Plussat: The staff were very helpful and friendly. The breakfast was simple but great value for money. Location is excellent. Would go again.

Miinukset: The WiFi worked well one day but not as well the next

Plussat: Very clean, nice staff, covered parking, close to the city activities and places to see.

Miinukset: Not very comfortable, old beds, small towells, no elevator. Old middle-of-the-art visual, but not charming.

Plussat: Good breakfast, helpful staff.

Miinukset: They could improve small things, the hook that holds the curtains in the room I stayed, was broken, light from outside was passing through, really dusty and dirty inside of the cabinets, broken furniture. These are small things if improved would make the hotel a much better place to stay... just attention to detail.

Plussat: The location is very good. Downtown, very close to stores, restaurants and bars

Miinukset: The room has very old installations, and the bathroom is in very old and bad condition. Very different from the photos available.

Plussat: Location

Miinukset: Nothing

Plussat: Very good location

Miinukset: It was very basic, but had what you need for a short stay