Hotel Altus

Good location

Well situated

Facade of a good hotel but ... We were given a nice spacious corner room. But during the first night the air con either froze us or overheated us; the bathroom extractor seemed to stop working and one bedside lamp’s switch was broken so the light could be turned on/off only by turning the bulb in the socket. We reported the problems in the morning. When my wife returned, hoping to be able to rest and cool off after a very hot morning in the town, she was told a technician had been there and had ‘done what he could’. It turned out that now the room was even hotter than outside. So she reported again. She was then advised to move to another room two floors up. That required her to repack all our belongings in sweltering heat. And the new room turned out to be smaller than the original room. Moreover despite being promised help in moving, none was provided other than by a chamber maid who abandoned her other duties to assist with getting two large suitcases plus three smaller bags into the new room. The receptionist didn’t even offer the help of a trolley - though later I saw a number behind the counter.