Hilton Raleigh North Hills

The location was convenient and they had hand sanitizer by elevators which was great.

We booked a double bed room with a bath tub as I was traveling for business with my husband and daughter. We were given a room with one king bed. When I asked if we could change rooms, the woman at the desk was rude and I was told there were no rooms with a bathtub and 2 beds. She was condescending. I was not asking for a spa bathtub, just a regular bathtub as my daughter is unable to stand in the shower due to an injury. We frequently travel and I have NEVER made a complaint about any hotel we’ve stayed in but this was the worst experience I have ever had in a hotel. I was so surprised being that it’s a Hilton. I am a nurse manager in a hospital so I completely understand where we are right now as a country. I knew we would not have all the amenities but no one checked on us, we were given 2 towels and one bed for 3 of us. I had to make a choice between a bed and a bathtub and I had to choose the bathtub for my daughter. No one called the room to ask if we needed anything, we took care of our own garbage, which again I understood. But we were all very disappointed with our stay and we will not be returning.

Hot tub didn’t work. Pool was dirty . Tv didn’t work. Toilet didn’t flush.

Our door didn’t lock and we didn’t realize until the 2nd time we left the hotel. An engineer was sent up to fix but couldn’t. We were given another room. I understand things happen, and the staff was apologetic and did find us another room and offered to move our stuff, however it was late and I was tired and irritable and felt they could’ve offered something for the inconvenience. The room was ok, TV kept glitching and there were no towel racks in the bathroom. On the upside, It did seem clean and the staff was very friendly.

Bathroom had no towel racks