Raleigh hotellia

Plussat: I absolutely loved this hotel. Location, room size and amenities, staff, breakfast, cleanliness.. we only stayed for 1 night as we had a reservation the following nights at The Renaissance. Residence Inn will be booked for our entire stay next visit!

Miinukset: Nothing at all.

Plussat: The entire Experience was Perfect.

Plussat: Rooms are very nice

Miinukset: Little farther than the other hotels in the area

Plussat: Beautiful hotel

Miinukset: Added food charges to the room that I paid cash for

Plussat: The shower was modern and fun to use

Miinukset: The keycard took awhile to read in the elevator

Plussat: The room was amazing! The rooftop bar was amazing as well. Very friendly staff. Will always stay here when I come to Raleigh.

Plussat: It was right down the road from the convention center which meant a short walk, they were careful about safety protocols involving food after the chef accidentally cut himself, and the staff was super nice.

Miinukset: They didn't give many towels or toiletries.

Plussat: Good food, helpful staff, clean rooms, great views. Awesome!

Plussat: Location was within walking distance to our sons condo ... whom we surprised for his birthday.

Miinukset: The concert that was close by that lasted until 11:00pm

Plussat: Location

Miinukset: The price. $500+ per night? C'mon, it's a hotel in Raleigh

Plussat: Staff was great. Even though we were downtown, there were plenty of grassy areas nearby to walk our dog.

Miinukset: Breakfast was a little bland, but to I suppose that is to expected at a free buffet.

Plussat: The room and location of hotel. I also love the fact that Guest cannot come into the hotel without a key card for the elevator.

Miinukset: The rude staff at check in.

Plussat: Very friendly staff.

Miinukset: It could use some detailed cleaning.

Plussat: Close to everything, staff is extremely courteous

Plussat: Great size to a king room. Didn’t have any issues with anything

Miinukset: Shower only has a small area to hold soap. That’s it. So everything else has to go on the floor of the shower.

Plussat: It's not a big pool but it's a great size for kids, which is important to me. Food was good, and it's really well located! Plus free parking.

Miinukset: The room wasn't entirely clean when we got there, but after we called they very kindly cleaned it better.

Plussat: Bed was comfortable, room had a lot of space and the breakfast was delicious

Miinukset: The gym needs some mats to workout on. It's hard to lay on the floor

Plussat: I love the room space, and felt very comfortable.

Miinukset: N/A

Plussat: Excellent

Miinukset: Excellent

Plussat: The hotel is clean; beds are comfortable; the kids really enjoy the pool and the breakfast!! The staff are friendly and knowledgeable of the area.

Plussat: The staff were friendly and professional

Plussat: The hotel was everything we want in a five star! And even more the entire staff was fantastic!!! We will definitely stay there again!

Plussat: The gentleman making the omelets was extremely nice! He made my husbands morning!

Plussat: Location, amenities, impressed with room size, kid enjoyed the pool and breakfast was superb!

Miinukset: None

Miinukset: The coffee pot was not clean when we arrived and the coffee, sugar, etc was never refreshed for our entire stay.

Plussat: IT was super nice.

Miinukset: Nothing

Plussat: Location

Plussat: Staff were pleasant and helpful. Parking was easy. It was quiet and comfortable. Breakfast was very good.

Plussat: This is the best hotel I've ever stayed in. The room was very unique and I loved the layout. The staff was above & beyond friendly, extremely helpful, and accommodating. We ended up staying an extra night because we loved it so much.

Plussat: Best complimentary breakfast I’ve ever had anywhere. Customer service was great.

Plussat: Coffee, type of breads and omelet station.

Plussat: The location was perfect for the event I was attending

Miinukset: I was woken by a yapping dog Friday morn. When I told the desk about it .. they just shrugged their shoulders. Later that day I went to board the elevator and a guy With a muzzled dog told me not to ride with them because of the dog. I m a big dog fa

Plussat: All around good hotel. Everyone was nice and walking distance to restaurants and shops.

Plussat: My room was clean and modern. I was pleasantly surprised with how well the hotel was run.

Miinukset: None.

Plussat: Do not use valet they have plenty of parking. They lost my car keys. Absolute nightmare. Hotel was nice. Construction going on make sure you ask for a room away from construction and higher floor. Breakfast was actually really good.

Plussat: Great location.

Miinukset: They kept trying to bill us after we had paid in full prior to our stay. Our first room had no hot water. And there is no parking.

Plussat: Fast check in!

Miinukset: The pillows

Plussat: I loved the room and the staff were very nice!

Plussat: Very nice hotel

Miinukset: mo

Plussat: Everything

Plussat: Clean and beautiful modern room.

Plussat: Bed was super comfortable and the shower was amazing. Pool was the perfect temperature!

Miinukset: N/A

Plussat: Room was stylish,comfortable, and clean. Check in and breakfast staff very friendly! Excellent Breakfast.

Miinukset: Some road noise from I 540.

Plussat: Good place to be,great experience!

Miinukset: Honestly I did not see anything wrong,everything was perfect.

Plussat: Clean, modern

Miinukset: Parking to entrance distance. Provide more entrances

Plussat: Loved handicapped room with shower. Very friendly staff. Good breakfast!

Miinukset: No

Plussat: Location and cleaniness of the hotel

Miinukset: It was verynoisy in the hallway one night due to rowdy guests. Things quieted down after 11:00 pm.

Plussat: Friendly staff, great accommodations!

Plussat: Location

Miinukset: Not Enough Parking Spaces for Guests! Hotel Ambience was too loud/too many young guests. Heat Temp in room did not go over 75 degrees and room was drafty at night- poor insulation. Only cheap paper cups not glasses; Breakfast NOT comp as advertised

Plussat: Breakfast was awesome. Customized eggs. Real food:) host was delightful.

Miinukset: No hot tub. Lots of stuff for kids in pool, but not romantic for a couple. Family was ordering in pizza to the pool area when we went down....and promptly left.

Plussat: Nice decor, lovely desk staff , clean.

Plussat: I didn't eat breakfast

Miinukset: N/A

Miinukset: Had a confirmed reservation and checked in online and was assigned a specific room. Upon arrival at 12:40 a.m. was told that no rooms were available, including the one I checked into online.

Plussat: The hotel was well decorated, tthe staff was friendly, and the rooms were clean and modern. We had no issues with checking in or out, and the staff was prompt and courteous. I requested extra pillows and soaps and they were brought to the room speedily.

Miinukset: It may have just been while we were there, but at night the lobby and the outdoor patio was loud. There were younger kids running around indoors and outdoors. It wasn't terrible, but I had to go to the rear patio on the side of the building to do work.

Plussat: New, updated, good breakfast

Plussat: The decorations, bar, just everything about the hotel took my breath away. I will be back. Your staff is top notch.

Miinukset: I loved everything.

Plussat: The room was very nice and quiet.. relaxing

Plussat: The rooms are very comfortable and clean!!! The food was excellent as well.

Miinukset: I gave a 7 only because the water wasn’t hot. I never had a nice hot shower, or was luke warm at best.

Miinukset: Front staff member was argumentive rude and even used foul language with my family member .This is not acceptable. He needs a class in customer service and a new attitude.I expect better of the Hilton. We spoke to the manager on duty regarding the situation and nothing was done .We will not be returning.

Plussat: The staff is fantastic. I’ve not made it to breakfast yet but plan to.

Miinukset: Everything was on point!

Plussat: The staff always friendly n make u want to stay at home. It feel like home

Miinukset: nothing

Plussat: Breakfast was better than most places you say.

Miinukset: We were put in the wrong room (less amenities) and charged the same price.

Plussat: Extra blankets where needed and obtained without hassles. Shuttle service was outstanding.

Plussat: What I loved most about the hotel was that they were an awesome staff of people. I got snowed in to North Carolina and had to stay an additional two days, the staff was very accommodating. I would recommend family and friends to stay here!!!

Miinukset: There wasn't anything not to like; they were all amazing!

Plussat: The location.

Miinukset: The swimming pool was not open during our stay. Disappointed in housekeeping. Breakfast wasn't as good as it was in previous stay.

Plussat: Close proximity to local area shopping and restaurants

Miinukset: N/A

Plussat: The pool- oh that's right- they didnt tell us until after check in that its closed.

Miinukset: No pool and lots why we booked there!

Plussat: the amenities were great, indoor pool, exercise room, restaurant

Miinukset: liked everything

Plussat: Great modern rooms, nice facilities, free airport shuttle, terrific value

Miinukset: Far from everything except the airport, Staff said breakfast was until noon when it really ended at 10

Plussat: Clean atmosphere, friendly staff, good breakfast, comfortable rooms

Plussat: Big room and nice breakfast

Miinukset: Charged my card after they said they wouldn't

Plussat: The hotel is new and in a nice, convenient location.

Plussat: I have stayed at the hotel before and the service was great. The hotel is relatively new and fairly up to date.

Miinukset: The customer service was poor. The front desk receptionist, was rude and disrespectful. As I spoke with her she turned and gave me her back. I requested a late check out & she told me if I wanted a late check out I would have to pay another day.

Plussat: Spacious, nice to have kitchen and fridge good for families, felt comfortable

Miinukset: Pool was freezing for the kids, other kids were shivering

Plussat: The overall experience. VERY friendly staff. Made me feel like I was talking with a friend.

Miinukset: It’s small but, No grits for breakfast.

Plussat: very comfortable, loved the quality of the bed. liked the walk=in shower

Miinukset: shower floor a bit slippery

Plussat: we didn't have the breakfast, but the room and staff were great! the room was clean and very nice! The shower was my favorite! We will stay again if we need accommodations in the area.

Plussat: Staff!! Hotel employees were all PHENOMENAL! Personable, willingness to accommodate. Just made my stay so enjoyable

Miinukset: Totally not within the control of hotel, but the traffic noise kept me awake some nights due to it being right off highway

Plussat: This hotel is awesome.

Miinukset: Nothing everything was great.

Plussat: The staff was extremely helpful.

Miinukset: No

Plussat: Came in town for a concert at PNC arena. Hotel was in a great area. Staff was extremely friendly and helpful with the local area. Room was very nice and clean. Beds were super comfy. Breakfast was delicious. Would definitely stay here again.

Plussat: Excellent service. Staff were over the top.

Miinukset: Little pricier

Plussat: Breakfast was wonderful. Really enjoyed the fruit.

Plussat: Well-appointed, and clean. The location is convenient and the staff was pleasant .

Miinukset: No

Plussat: The room! 209 is a king suite and was quite amazing for the price. Separate bedroom, large TVs, and whirlpool bath! Even bathrobes! Wasn't the Ritz, but was very very nice.

Miinukset: The front parking lot is cramped to say the least.

Plussat: The property was nice. Modern and clean. Felt like “home.”

Miinukset: Not so much what we didn’t like about the property as the experience... when we arrived one elevator was broken. Then while we were sleeping the power went out to everything around 2am. Came back on around 6:15am. However, our bathroom light would not come on. The tv would not come on and the elevators were all broken. So, we had to lug our bags down 4 flights of stairs. Then, realized they would do nothing, financial, to help us out. We understand this was out of their control, but- it did greatly inconvenience us... so, I had hoped they would do something to compensate.

Plussat: Great breakfast and bar. Nice pool and fitness center. Room was great and comfortable

Miinukset: A little pricy but still not bad for the quality.

Plussat: Hot breakfast

Plussat: So helpful and were wonderful with our puppy.

Plussat: The proximity to the highway. Pet friendly! Staff was great!

Plussat: The staff, very good. :) The room needs a roller desk for doing laptop work. A better remote. A microwave. A clock. More towels, since there are no rugs on the floor. Access to fresh air outside. An extension cord? More waters.

Miinukset: The room was stuffy. Small room. Missing towels -- No big deal. Should have been a free drink ticket. Bar soap needed. Or, more of them. A night-light. Needs fresh air. A rolly desk for work and TV. An extension cord? A mircrowave. By the ice machine.

Plussat: I love this hotel, the modern decor and ambience. The rooftop lounge is a great place to relax and enjoy a drink or appetizer....the food is REALLY good!!!

Miinukset: Ate at a nearby restaurant and had some leftovers, the hotel did not have a microwave or anyway to heat my food up.

Plussat: Excellent location, decor, customer service, amenities! Beautiful hotel! Within short walking distance of numerous restaurants and bars and stores. Excellent security and safety.

Miinukset: We booked last minute and got a tiny efficiency King. The bathroom, kitchenette, and bedroom are all together with only partitions to separate. We heard everything! Very hard to sleep. We checked out a day early. Hotel management was very kind and understanding and refunded our second night. Great hotel-just get a bigger room

Plussat: No carpeting!

Plussat: It was a horrible experience that I hope never to relive.

Miinukset: It was a horrible experience that I hope never to relive.

Plussat: Location was great. Hotel decor was very nice and trendy .

Miinukset: I was about to get into the shower and housekeeping lightly knocked 1 time then came right in. This was around 9am!!! I had to scream "NO THANK YOU, NO THANK YOU!!! as I was naked!!!!! Not happy!

Plussat: We stayed here for our wedding night and everything was perfect. We loved having the option of the roof top bar for our wedding party and guests afterwards. The hotel even did a nice champagne and strawberry setup for our room as a surprise. It was a really great stay.

Plussat: I loved the openness of the room, lighting was perfect, the shower was awesome my wife loved it. The staff was extremley professional and helpful. I was telling the staff about my travels and being tired and they threw in two free drinks on the house. The staff expressed a great concern in my comfort and needs. I love this place and I will definitely come back again. Centrally located, I choose this hotel because everything is close and within walking distance which contributed to a lovely night out in the town with my wife. I felt like a teenager again running the town with my wife. with no worries because everything was taken care of.

Miinukset: The only complaint and I'm just nit picking here, I didn't really care for the European themed toilet to much t didn't seem powerful in my opinion. Because the hotel is downtown, and there is no on site parking, parking may be a hassle for out-of-towners if you don't know the area. I valleted my vehicle the first day and did my own parking the second once I learned my way around and got comfortable.

Plussat: The staff were very nice and engaged in conversation.

Miinukset: Nothing !

Plussat: The front desk staff was very nice

Miinukset: My sheets where dirty. When I pulled back the comforter, there was an actual snickers wrapper under the sheet and crumbs all around. When I called the front desk, they brought up new sheets but I HAD TO MAKE UP MY OWN BED AT YOUR HOTEL. Removing dirty sheets and all.

Plussat: Hotel is upscale, modern, clean with pleasing colors, finishes, layout. Liked the local artwork displayed. Staff (front desk) was very efficient and friendly. Hotel conveniently located near 440 Beltline, shopping and restaurants.

Miinukset: Our (king) room was very small and cramped. No comfortable chair for sitting/reading. Shower/toilet area was claustrophobic and with sliding glass door not private. Poor lighting for makeup. No complimentary coffee in hotel (except in room).

Plussat: Location, very up,to,date

Plussat: I was greeted and helped immediately at the second I walked in. The scenery inside and outside of the hotel was very beautiful. The rooms were clean and very comfortable.

Miinukset: The thermostat was kind of tricky.

Plussat: Was a beautiful clean and new property! We will be staying here again when back in the Raleigh area!

Miinukset: Nope, best value in the area!

Plussat: Decor

Miinukset: Sidewalk to parking lot is angled

Plussat: Everything else

Miinukset: Uncomfortable bed

Plussat: Excellent location and very friendly staff. The rooms were clean, comfortable and good size. The Sunday brunch was delicious as were the bar food and craft cocktails.

Miinukset: This hotel was more than promised on the website.

Plussat: Brilliant service

Miinukset: No microwave in the room

Plussat: The room and hotel is very nice, and the location is near trails so it was amazing to get out and go for a run.

Miinukset: The room itself was fine, but the walls are thin. The people on the upper floor walked like elephants at all times, the whole roof felt like coming down. You can also hear everyone at hours past midnight. Not comfortable when you are trying to get rest and constantly getting awaken by all the ruckus.

Plussat: Great location and prooerty

Miinukset: Have me a hard time to have 2 beds even though I reserved two beds , I even showed them proof and told them would not fit 2 adults and 2 kids with one bed

Plussat: Outdoor heated pool

Miinukset: This hotel was nothing more than than other 2.5-3.0 star hotels, but was advertised as a 4.0 star. Other than an overpriced restaurant, it was the same as others.

Plussat: The back side view to water from the restaurant

Miinukset: Tesla charger in the parking lot

Plussat: I loved the classiness of the facility, the friendliness of the staff, and the overall amenities were top notch. Not too far, but reasonably close to everything we wanted to do on our trip.

Miinukset: The floor above me on my second night was really really loud. I felt like the front desk didn't do anything about it. I had a 6am flight and this was a major disappointment to my trip.

Plussat: Beautiful location, almost brand- new facilities. Gorgeous view from the corner room. Very clean. Comfy beds. Very, very quiet (although we stayed on a Sunday and there was no one next door). Excellent drinks and food at bar. Friendly staff. Short Uber to downtown restaurants.

Miinukset: $5 coffee= rip off. Knock on the door at 10:30am telling us we had to check out even though we had until midday was not a good experience.

Plussat: Location

Miinukset: No

Plussat: Great location from the PNC arena. Room was very clean and bed was very comfortable. Front desk person was extremely helpful, even when we arrived before 3 pm.

Miinukset: Breakfast was ok. Coffee wasn’t that hot, more like luke warm, it was ok.

Plussat: CLEAN QUIET ROOMS CONVENIENT LOCATION GREAT BREAKFAST

Miinukset: Nope

Miinukset: Room wasnt ready until 6pm. First room we received had other people in it. Paid for 2 Queens, received single King.

Plussat: Great room - large, lots of room, clean! Great location! Quiet, good coffee!

Miinukset: The front desk and the cafe/convenience store were one and the same, which meant I usually had to search for someone to help me (check-in, check-out, copies, questions).

Plussat: This hotel is just as clean and the staff as on point as when it was brand new.

Plussat: Cleanliness and friendly staff

Miinukset: A little further than I would have liked, but overall the hotel was suited my needs very well.

Plussat: Clean and convienent

Miinukset: The restaurant food was horrible! The waitress was not good.

Plussat: Outside Lighting---very safe and secure feel. Imposing stature at night.

Miinukset: Furniture was old and dated.Stayed in a Hyatt Place in Raleigh 4+ yrs. ago, &it had this same sofa & ottoman set---worn and dated even then! Wake up Hyatt. It's 2018. No more hot Starbucks @ night; there was Seattle's Best Coffee @ breakfast :(

Plussat: Lady handled delay the best she could. Made everyone comfortable in bar and lobby area.

Miinukset: Room wasn't ready until 3 hours after check in time.

Plussat: Staff were very friendly, breakfast was a plus and although I didn't eat breakfast my business partner was pleased with the choices and quality. The hotel was in a nice area located close to dining; It was clean and the rooms were very spacious.

Miinukset: The internet was almost nonexistent in the rooms. It would have been nice for the hot tub to be open during winter, that is the best part of an outdoor hot tub is to be able to go out when chilly and enjoy the hot water.

Plussat: Staff were very accommodating and friendly. Free breakfast was nice. Pool and hot tub were clean. Free hotel shuttle to airport and nearby restaurants was convenient.

Miinukset: Beautiful bathroom but the water pressure was low and couldn't adjust the shower head. Fan did not turn on when light was turned on in bathroom.

Plussat: Very beautiful...

Plussat: The amenities and how clean it was

Miinukset: How nice that I look

Plussat: The room and bathroom was large. The staff was friendly and helpful and the breakfast was good.

Miinukset: Nothing.

Plussat: Hampton Inn’s are our go to vacation stops. You can expect the same service, cleanliness, and great service. The Raleigh-Crabtree location is very convenient to Food and entertainment.

Plussat: Our kids (2 and 5) love this hotel. They love the pool more than anything and we love the location it is very close to the crabtree mall and also close to carter finley stadium which is nice for nc state football game weekends.

Plussat: Location

Miinukset: There was no hot water the first day and no one seemed to care or try to move us. When we said something about it again at check out they said "yeah we've been having issues with those rooms at that end of the hall" but didn't say anything else.

Plussat: The king size room was very spacious. Breakfast was yummy. The ambiance of the pool was very relaxing. We loved our stay.

Miinukset: The staff that greeted us upon arrival did not as attentive as other staff but he did seem quite busy.

Miinukset: We didn't stay at the Hampton they had a problem on one of their floors so they upgraded us to the hotel next door which was the Hilton Gardens, the Hilton Gardens was awesome

Plussat: The cleanliness of the room and the soft beds.

Plussat: All our needs were met.

Miinukset: No

Plussat: N/a

Plussat: Decent breakfast, great location. Has a wonderful pool and a small convenience store, a shuttle to take you to certain locations.

Miinukset: Checking out, the Lady was kind of rude.

Plussat: Friendly staff and good food

Miinukset: Being baby boomers we found it lacking in coziness and comfort. Another chair in the room would have been nice

Plussat: The proximity to the airport

Miinukset: No

Plussat: It was super friendly, super clean. Upon arrival the staff was amazing, got to meet a dog that stays in the lobby.

Miinukset: My room was not cleaned for 2 straight days. Staff not very attentive. Only one person at the small front desk.

Plussat: The energy of the staff and the ambience of the hotel

Miinukset: No

Plussat: Location, price, airport shuttle, friendly staff

Miinukset: Room poorly built with thin carpet and cheap fixtures, including a door that jammed and then the handle pulled off (happened in both my rooms!) They did not come to fix the safe that never worked. Only ONE chair was to be found in the rooms.

Plussat: Very clean and staff very friendly. Location was around the corner from the airport and close to restaurants and shopping.

Plussat: Recent updates are well done.

Miinukset: More updates needed.

Plussat: we did not eat so comfortable sleeping we missed breakfast , the next time we stay because we will be returning I will make sure that we eat

Miinukset: there could have been more carts for getting your luggage in from your car to your room, but we made out just fine, sometimes we can be lazy

Plussat: Great hotel

Plussat: Liked the desk and work area....

Miinukset: No free breakfast ... and no microwave in room...

Plussat: Modern design

Miinukset: Bad (hard to adjust) A/C system

Plussat: The room was amazing! This room was well worth the money. This will be my go-to hotel when I'm in the Raleigh area.

Miinukset: Nothing could have been better, everything was great!

Miinukset: Breakfast staff was only one person, therefore service was very slow.

Plussat: Friendly staff and clean room!

Miinukset: Nope.

Plussat: The hotel is new, beautiful and clean, the staff was very helpful and I loved that Star Bucks was in the hotel.

Miinukset: I liked the fire table outside but not the loud voices of the other guests around it after midnight.

Plussat: The front desk staff called me by name when they saw me. That is the ultimate customer service!

Plussat: It was nice and modern. The nightstand needed to be cleaned by staff. The phone was covering crumbs and sticky places. Otherwise, it was very good.

Plussat: The staff was absolutely amazing. My accommodations were fantastic........the cleanliness was on par. ⭐️⭐️⭐️⭐️⭐️

Plussat: Good and happy

Plussat: Comfy bed, quiet room, nice breakfast. Great experience with Craig .. he was especially helpful!

Plussat: Cleaness

Miinukset: Location

Plussat: Nice spacious clean modern and quiet room

Plussat: NANo

Miinukset: No

Plussat: Room space and location

Plussat: How close it was to everything we needed for the weekend And the breakfast

Miinukset: The pool was out doors

Plussat: Amazing staff, very nice amenities, right across from the mall.

Miinukset: No bacon :(

Plussat: I got my bf tickets to the Kiss concert for Christmas, booked with your hotel for a romantic get a way. Booked the spa tub room, jets did not work, came to our room to "work" on it. Spoiled a moment. Was told it could not be fixed, proceeded to our "plan" only to to have someone knock on the door....not once but twice a ruined moment. $70'was taken off our bill but REALLY????

Plussat: Greet place to stay when traveling with family and pets

Plussat: Clean, plenty of space, really nice breakfast

Plussat: Bed was comfortable

Miinukset: Shelf ripping out of the wall in the bathroom, phone wasn't working, shower door leaked a lot on the bathroom floor, cupboards in bathroom majorly dinged up

Plussat: Breakfast was great and staff was super friendly and helpful.

Miinukset: Facility is starting to show its age. We were in a handicapped accessible room that was not terribly accommodating for individuals without disabilities.

Plussat: Quiet and comfy

Miinukset: Breakfast

Plussat: Modern resently renovated witb up to date furnishings. Loved the shower, lots of pressure hot water. Great breakfast entrees. Menu for snacks Monaday-Wednesday with varied menu. We were pleasantly surprised at the value for the money. Crabtree mall is nearby. Ordered pizza from Jets fort kids. Quiet property with bat in lobby. Elite members get 4pm check out with availability. Full Kitchen, grill by pool.

Miinukset: The air conditioning made a really loud noise everytime iy comes on.

Plussat: The space & cleanliness in the room. Very nice quality hair blower. The free hotel buffet breakfast was better than others. Coffee was nice & hot. Fresh fruit varied from day to day. Very nice shower surround & head.

Miinukset: The mattress pad & sheet kept popping off the bed. The empty shampoo bottle wasnt replenished. Tables need to be washed between usage at the free hotel breakfast. Need to update signage for location of free ice.

Plussat: The concierge was great

Miinukset: One of the woman at the front desk treated me like I was a second class citizen

Plussat: The bar and nice

Miinukset: The area was thight

Plussat: Staff and location

Miinukset: The drains didn't work very well

Plussat: Beds were comfortable and the room was quiet.

Miinukset: $300 a night for a rather small room with a bad view. While it was clean and I enjoyed the modern look, I've stayed at much nicer places for the same price. Room service was not available late at night. Hotel does not validate parking from the parking deck directly below it, so that was an additional $50+. For free parking you have to park somewhere else downtown.

Plussat: Beautiful hotel

Miinukset: They first messed up with my room and that room was not nearly as nice as the room I was suppose to receive

Plussat: The hotel was beautiful and very clean.

Miinukset: The entrance to the hotel was a little confusing

Plussat: Nice facility. Good location.

Miinukset: I traveled 5 hours to attend the NC State homecoming football game. Most of the hotel staff was wearing the opposing team (Clemson) gear, so that took away the "home team" feel immediately. The staff indicated they were required to wear Clemson stuff. I arrived at the hotel around 3:30 pm, hoping to check into my room, take a shower, get ready for the game, have a couple of cocktails and head to the game for tailgating. My room was not ready. I waited 2-1/2 hours before deciding to proceed to the game "as-is" without a shower, without being able to change clothes, having to leave most of my belongings in storage at the hotel. While waiting, there was very poor service at the restaurant/bar - mostly because of how many people did not have rooms, causing the bar/lounge area to be very crowded. I did not get into my room until after the game (late in the evening) and left early the next morning. It was disappointing to spend so much money on a room and only get to use it at the very end of the night. I am not sure why there was such a big problem with the rooms, unless it was the impact of the Clemson team staying at the hotel. Since I live in Clemson, it would have been nice to feel like I was staying at a hotel in Raleigh for NC State homecoming.

Plussat: This location is perfect and the staff were all friendly and accommodating. The facilities and rooms were wonderfully upfitted. I would love to stay here again.

Miinukset: I'd prefer there be a voucher system for parking so that it could be included in the stay.

Plussat: The service was the best. A young man named Landre was so excellent; personable, and so helpful!

Miinukset: Nothing

Plussat: Barista at Starbucks in Saturday morning!

Miinukset: Hotel was under construction, and there was no where to park!

Plussat: Great location, great staff!

Miinukset: I paid too much through booking.com

Plussat: other than the fact the One Tree Hill Convention Was Held There Not A Damn Thing

Miinukset: The Staff Room Service Paying For Internet waiting 2 hrs for cold food and being charged $82.00 for it