Reno hotellit lähellä National Bowling Stadium

Plussat: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.

Miinukset: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...

Plussat: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.

Miinukset: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.

Plussat: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.

Miinukset: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.

Plussat: Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy.

Miinukset: Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.

Plussat: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.

Miinukset: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.

Plussat: Coffer maker in the room was nice...personal Keurig

Miinukset: Breakfast was bad and one morning there was no hot food.

Plussat: Location and absence of casino.

Miinukset: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.

Plussat: Clean non smoking and no casino with reasonable rate

Miinukset: No swimming pool

Plussat: Place was clean looked modern.

Miinukset: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general

Plussat: Very clean property, friendly staff, great location and nicely decorated.

Miinukset: Slow elevators

Plussat: The room and bed were comfy

Miinukset: I like everything pritty much

Plussat: Location, good service and cleanliness. Non smoking a plus. Good size room.

Miinukset: The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.

Miinukset: Staff put us in a room that wreaked of smoke. Called front office 3 times to get a new room, no response. Angry, I called again to complain, Front Desk hung up on me because "I was raising my voice". Front Desk then called back, like they were doing me a favor, and with lots of attitude, and said they found a new room. A half hour later we had a new room that was smaller, without the two Queen beds we paid for, but didn't smell of smoke. One elevator had a key reader that didn't work, so we couldn't get to our room unless we used the other elevator. Before staying here, I would share a sidewalk with a homeless person and sleep on the ground.

Plussat: Stayed out late on New Year's Eve. Woke up the next morning and there were no pillowcases on the pillows that we were sleeping on in the bed. Also the inside of the shower was not cleaned the glass was not wipe down. Ran the thermostat on 80° and it never got hotter than 70° in the room it was cold. And very low water pressure in the shower, impossible for two people to take a shower at the same time.

Miinukset: I booked a room at this hotel for one night december 26th 2015 I showed up late at 5:00 pm due to bad traffic The staff told me the room was not ready with very rude attitude. I asked when would it be ready . The female staff returned with " i dont know " in a very rude way I was not happy with her reply. What did it mean by i dont know. I should be ready for us to check in at 3:00 pm. However, the thing i got frustrated was the attitude from the unfriendly female staff :). I got to my room eventually. There was no towels . What the heck? It took another hour for us to get towels. :). I asled for the rollaway bed twice. It never came. I would never return to this hotel again. Stay away from it. Or else it may ruin your vacation/holiday spirit

Plussat: * Very nice inside * Extremely clean

Miinukset: * Smallest king room that I have ever stayed in (even among boutique hotels) * Hot tub was not working, despite being brand new - I came to Reno for Tough Mudder and that was one of my main reasons for staying there was to come back and soak in a nice new hot tub

Plussat: Nice river view room, clean

Miinukset: No mention the property is distressed financially, spa, pool and restaurants are closed for "renovations". Not a lick of construction activity could be observed. Front desk at check in, shared the casino " closed last year" and will not reopen when the property is rebadged in 2016-17. Other guests were equally mislead and frequently mentioned their opinion of the deception when

Plussat: Bed was big enough. Bathroom was spacious. looks pretty on the outside & lobby. Self parking is huge. Affordable pricing.

Miinukset: Pillow was too soft. Shower head was old, water pressure was too soft. There was no vent in the bathroom & couldn't lock the door. Not enough outlets to plug near nightstand & speaker dock was only for iPhone 4, needs to be upgraded. Casino was closed.

Plussat: the rooms were nice, clean. the staff was every friendly overall a nice hotel. if you are looking for just a hotel. Karl the bar tender was great!

Miinukset: the web site shows a casino and restaurants. the only place to eat there was a Johnny rockets. the a/c hardly worked and was every loud.water pressure was really weak.

Plussat: The hotel room was cleaner than the rest of the property. The hotel is in the process of becoming a No Smoking and No Gaming property. Which for me is a huge plus

Miinukset: Hotel under renovation as it is converted to Renaissance. Had trouble finding hotel due to lack of signage. Air Conditioner unit is in room with no thermostat control Mattress was extremely uncomfortable Rooms were not well insulated for noise. Noise in the corridor all night long.

Plussat: Good value for money

Miinukset: Noisy rooms

Plussat: I liked that parking was "free"(although they charge you a hotel fee so i guess it isn't really) and the rooms had a refridgerator already in them. There was a convenience store close by. The hotel was quiet and not as busy as the casinos down town.

Miinukset: It wasn't downtown. I thought the walk would be a little shorter but due to the construction sometimes it took a little longer. Also, there was no casino for gambling.

Plussat: Friendly staff. Accomodated us with our request for early check in for free.

Miinukset: There was a hair in the towel. Casino was closed for renovation.

Plussat: I loved the restaurant inside, good food. I liked the swimming pool and how it looked inside. The staff that cleaned the rooms were nice.

Miinukset: I didn't like the small rooms, for the price. Bathroom was small. The slot machines weren't good. Inside the gambling area, not enough action. The server that was bringing drinks on the gambling floor, was not friendly at all. They need to bring better slot machines and entertainment to get more people in there. Seems more business like and not a kid friendly place. Alot of people working there, didn't seem happy. Could be due to the rumor they're getting bought out next year.

Miinukset: Pool out of service in July. No fridge in room.

Plussat: The rooms

Miinukset: No buffet

Plussat: The elevator were really fast and efficient

Miinukset: The room doors are really old and the bathroom didn’t have an extractor fan

Plussat: The casino downstairs is nice

Miinukset: This place is awful. The rooms are outdated, similar to a Motel 6. Never staying here again.

Plussat: Staff were nice, check in and check out was smooth.

Miinukset: Hotel is showing its age. Our room was close to the elevator, and we could hear it going all night.

Plussat: I have to wait for one hour while my room need to be cleaned first, it was already about 7 PM when I checked-in. Good thing I was travelling with friends and can stay at their room. The room was clean, good size, and comfy, I don't have any complain considering it was holiday time and lots of people in and out.

Miinukset: The only issue is parking. Most of them is compact size and lots of minivans just jamming in without considering other people. Need to work on that.

Plussat: The people that worked there very friendly

Miinukset: Tv didn’t work tried everything to make it work and it didn’t . 2nd there was dry blood underneath the toilet seat cover. Room 2803

Plussat: The room was very nice and clean the bed comfortable I enjoyed the atmosphere of the casino.

Miinukset: As far as the room was concerned everything was great.

Plussat: Staff was above and beyond helpful and friendly.

Plussat: Nice, clean rooms, fast check-in, complimentary champagne while waiting to check-in, good restaurants.

Miinukset: Machines were tight, not paying out enough to keep me interested.

Plussat: Good customer service. Room comfortable.

Miinukset: The bathrooms need to be updated. Pool wasn't available, was under construction. No notification about it.

Plussat: Front desk was awesome, very friendly and helpful.

Miinukset: The room I stayed in needed vacuuming.

Plussat: The craps table

Miinukset: Checking in to the hotel took forever. Someone took the time to hand out water when it would've made more sense to put him behind the desk and check people in faster. Every time I Sam ray at a harrahs the line is ridiculous and it feels as if the desks are not staffed properly to handle the volume.

Plussat: Nothing

Miinukset: Sinks and tubs didn’t drain. Toilet seat all chipped up. Barely looked like room was vacuumed as there were food crumbs on floor near bed frame.

Plussat: Good price

Miinukset: It stinks in there

Plussat: The Hotel is very close to airport. The front desk staff was very kind and the bed was comfortable.

Miinukset: The rooms floor carpet was dirty.

Plussat: cheaper rate

Miinukset: no good food.

Plussat: Convenient location, cheap base price

Miinukset: By the time I paid all the fees ($1.50 for in-room coffee, $10 for non-smoking room, $18 ‘resort fee’ that consisted of WiFi and the fitness center, etc. I could have booked a regular motel that didn’t reek of cigarette smoke.

Plussat: Employees were grear!

Miinukset: Room was dirty and worn. Didn't have enough staff at the front desk. Two days I was there saw a constant line with only one to two desk clerks.

Plussat: All the amenities are great. Many restaurant choices. Close to everything.

Plussat: Got booked in east tower room was large and clean. Plenty of slot machines and sports book close to you right by elevator. How ever if you win you need to walk to the west wing to cash in a long walk.

Miinukset: The bathroom toilet leaked over night witch caused me to slip and fall on my butt in morning. I informed the lady at check out she told me she would get house keeping on it. However no apologies or even An enquirer if I was alright. I must say as a person who works with the public for a living I was a little disappointed in the reaction. I was not looking for any comps but a simple are you Okay would have went a long way

Plussat: Their decor is shabby and all the rooms smell like smoke plus the staff is rude. Spend a little more and stay at a better place

Miinukset: Pretty much everything. It smelled like cigarettes, the staff was rude, the food is cheap and disgusting, the decor hasn't been upgraded since the early 90's and the table games are virtually empty

Plussat: They were very accommodating for our dog, even had a full floor dedicated to ppl traveling with pets.

Miinukset: We stayed with our puppy, and they gave us a room that smelled horribly of dog pee. It sank into my clothes and stuff and kept me up more than half the night. There was no fan in the bathroom or window to open to even lessen the smell. That made the entire stay disgusting. They charged for EVERYTHING!!! Even if we needed water we had to go all the way downstairs to get tiny cups filled by the bar just so they wouldn't charge us $3. They charged a fee to rent a crate for the night. The pet relief are was a complete mess. It looked like no one ever took care of it. And it was just a sandbox stuck in the back of the hotel.

Plussat: Room was clean and spacious, but not particularly comfortable. Restaurants either closed too soon or not open at all. A total waste!

Miinukset: Everything!