Vertaa hotellit Reno

Plussat: Cleanliness and complimentary breakfast

Miinukset: No

Plussat: Location

Plussat: Clean, lots of pillows , comfortable bed and roomy.

Miinukset: The refrigerator did not work well.

Plussat: Very modern and very clean. Nicely appointed.

Miinukset: There was almost NO water pressure... Barely a trickle out of the shower, and the "breakfast" was very minimal. Will not stay here again.

Miinukset: Very clean and comfortable.

Plussat: Convenient location.

Miinukset: Road not marked well in snowy conditions. Got stuck near parking lot because end of road was not marked and somebody else had left tracks into a field.

Plussat: Size of room, ammenities, coffee/tea bar and breakfast. Kid friendly.

Miinukset: No

Plussat: I liked the indoor pool n spa with a nice fireplace n BBQ grill outside plus breakfast us great from 6 to 10 am awesome

Miinukset: Only parking was kinda of limited

Plussat: Very clean and comfortable room, friendly and helpful staff. My daughter LOVED the indoor pool! I forgot my cold medication at home and went to the lobby expecting to be price gouged like most hotels and couldn't believe how reasonably priced it was.

Miinukset: The water pressure was terrible which is common for hotels but this was particularly low pressure.

Plussat: It was clean and comfortable.

Miinukset: Some of the guests were not very considerate about being quiet after 11 pm.

Plussat: Hampton's are always clean and comfy.

Plussat: When we arrived, the Front Desk was very friendly. They answered all our questions. The accommodations were comfortable and the property was immaculate. The breakfast attendant was genuinely pleasant and always smiling. We will definitely stay there agai.

Plussat: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.

Miinukset: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...

Plussat: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.

Miinukset: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.

Plussat: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.

Miinukset: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.

Plussat: Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy.

Miinukset: Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.

Plussat: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.

Miinukset: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.

Plussat: Coffer maker in the room was nice...personal Keurig

Miinukset: Breakfast was bad and one morning there was no hot food.

Plussat: Location and absence of casino.

Miinukset: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.

Plussat: Clean non smoking and no casino with reasonable rate

Miinukset: No swimming pool

Plussat: Loved the finishes on the walls... but the decor doesn’t hit the cool factor :/ The read initially comes across as trending woodsy industrial... but the silk trees in the big wood pots- they need to go. I suggest, put in real pine trees in huge containers. And use real flowers... the fresh scents of woods and flowers is essential to this kind of hotel. The staff was very friendly very helpful. Dining staff were also very nice. LOVE the filtered water stand on the room floors- awesome idea! Good work!

Miinukset: The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.

Plussat: Place was clean looked modern.

Miinukset: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general

Plussat: Very clean property, friendly staff, great location and nicely decorated.

Miinukset: Slow elevators

Plussat: The room and bed were comfy

Miinukset: I like everything pritty much

Plussat: This was the best location for families with access to the river park.

Miinukset: Ventilation in the room could be better.

Plussat: Great place The rooms were clean and Large size I would definitely come back ..

Miinukset: The lobby seemed very dated Everyone was friendly and knowledgeable ...

Plussat: We liked the old-fashioned charm.

Plussat: A great value , especially with their current specials.

Miinukset: Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy

Plussat: Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool.

Miinukset: The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.

Plussat: Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.

Plussat: Clean modern room

Miinukset: Even though they charged me the gym fees, when I tried using the treadmill, it didn't work.

Plussat: Everything The spa was out of this world Every one of your staff truly cares Very personable Outstanding

Miinukset: The staff was rude to my guest asking for identification from me and I purchased a room with a cabana they seem to have some sort of racial issues with my guest. The rooms were hot and the AC was not working as well as it could of.

Plussat: Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade.

Miinukset: Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.

Plussat: This casino is very clean and has a new feel in comparison to others. Every employee I came across was very friendly. My daughter loved the pool

Miinukset: Wish it was non-smoking in the casino, but that would be unheard of.

Plussat: I enjoyed size, restaurants, staff, gaming. Loved the comfort.

Miinukset: NA

Plussat: Their buffet is second to none in Reno! Comfortable clean rooms with great views of the sierras. We stayed here for the close proximity to the convention center. Kids enjoyed the pool.

Miinukset: $21 per day resort fee tacked on to room.

Plussat: Nice, clean room. Friendly staff

Miinukset: It would have been nice to have a mini-refrigerator in the room for left overs. Drink service while gambling was not the best. I had to keep tracking down the cocktail waitress

Plussat: It was my first time there , and I liked that everything is there to have great fun in family

Miinukset: The room , was not vacuumed, bathroom floor was not sweep and it wasn’t mopped, And front desk ask me if I wanted and upgrade for $20.00 more I said yes and what i found is what I just explained Thank you

Miinukset: The smell of cigarette smoke from casino.

Plussat: They’re always redoing something. The nature of casinos fight the man and the Indian. I like it. Always have a good rest

Plussat: The price is right and the staff is always friendly. The convenience of the facilities is good.

Miinukset: The Mexican Restaurant is horrible. The Asian restaurant is so-so. The best eating experience was California Pizza Kitchen.

Plussat: The room was nice and comfortable

Miinukset: Everything was expensive and my girlfriends salmon was under cooked

Plussat: None.

Miinukset: The room were not clean. You could find hair on the floor and shower. There were left over foods in the fridge from previous customer. It is not worth it.

Plussat: Like the overall location, and idea off GSR. There was good opportunity for activities and the room quality itself was good.

Miinukset: The casino still allows smoking in most public areas, which in 2018 is not really acceptable. Smoke fills the entire casino, and even was obviously present in my room on a non-smoking floor. My allergies and lungs were not happy. This was my third time at GSR, and, over the past 2 years the quality of the food served by their Grand Buffet and Grand Cafe has fallen off a cliff. The intended all-inclusive nature of the resort no long is appealing when you have to have food delivered before the food available on-site is repeatedly bad enough to need to complain to wait-staff.

Miinukset: GSR charge me more beside of Room Rate. -House keeping Gratuity -Resort Fee, Daily Resort Fee -Tourism Fee So don’t expect the price that you pay online is the exact amount that you only paying, when you get to the hotel they will ask you for another $50 that’s why they want your ID & Credit card. After you check out they will charge you all of this hidden fees.

Plussat: I liked how there was absolutely nothing I could do about the resort $33 resort fee

Miinukset: What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.

Plussat: Getaroom(dot)com goofed and only reserved us for one night eventhough our conformation email said 2 nights. Hotel staff said they've had problems with kayak and getaroom reservations several times before. As for the room the only negative was the fact the refrigerator just made noise but never got cold.

Miinukset: We reserved 2 nights but getaroom/kayak only reserved us for 1 night. Refrigerator in room didn't work and our food was ruined. Resort fee increased. As for the rest of the room the beds were comfortable and the tv was huge.

Plussat: I like that there is a spa but it was difficult to get bookings

Miinukset: There were too much smoke in the area of the casino and around the hotel lobby some people were vaping so it was difficult for us

Plussat: Casino, Children’s Arcade, ease of checkin/ checkout Lot of activities for all age group.

Miinukset: Ability to make dinner reservations was not there.

Plussat: We liked the indoor pool and the spacious suit.

Miinukset: The bed was too firm for my liking but other then that it was great!

Plussat: Clean, new and nice service