Reno hotellia

Plussat: The location was good and walking distance to downtown.

Miinukset: Nothing

Plussat: We will go back again.

Plussat: Friendly staff. Excellent amenities.

Plussat: ALL GOOD

Miinukset: NADA

Plussat: The friendly staff. Great location. Loved our view of the river. Nice firepit outside on patio. Smoke free. Free parking garage right across the driveway.

Plussat: Convenient location to interstate and downtown

Miinukset: Parking garage is very tight and difficult to maneuver in the space

Plussat: The location and view

Miinukset: All good

Plussat: EVERYTHING WAS NICE EXCEPT THE SHOWERHEAD

Miinukset: THE SHOWER HEAD ONLY PUT OUT A SMALL AMOUNT OF WATER

Miinukset: Front desk didn’t explain clearly about the free breakfast. Since we got a double bed room, we assumed that at least 4 people is included in the “free breakfast”. But overall, it was good.

Plussat: clean, comfortable, great staff and coffee and pancakes were great

Miinukset: parking garage too small for my truck to fit but they did have a gated lot that oversize vehicles can park in but its a pain in the butt. Had to walk with all our bags down the street on the cold, not to mention having ro wait for someone to come unlpck gate every time you need your vehicle. We also had stuff stolen out the back in the gated lot so definitely dont leave any valuables.

Plussat: Loved the modern decor and cleanliness, location was superb, staff was friendly and helpful. This will be our go to hotel in Reno always.

Plussat: Staff welcoming & accommodating. Located close to train station, restaurants, & casinos, but quiet & peaceful. Hot tub was hot & relaxing. Outdoor firepit was also nice. Coffeeshop open in the morning & full food & drinks in the evening. I loved the big lobby area with couches & TVs available. Thank you for a lovely weekend. We'll definitely be back!

Plussat: Clean and very nice.

Miinukset: Add ons start making hotel expensive.

Plussat: The location was convenient for our purpose — volleyball tournament at Reno–Sparks Convention Center.

Miinukset: We were booked into the North Wing which feels separated from the main hotel and there are stairs in the hallway which requires some rooms to drag their suitcases up and down these stairs. Fortunately we were located on the 3rd floor which is the same level as the skywalk. Those who are not on this floor will need to take the elevator from the lobby to the 3rd floor then take a second elevator to get to their room.

Plussat: Supper clean and friendly staff.

Plussat: We were upgraded to a suite

Miinukset: We arrived at 9 pm and eating option

Miinukset: Nothing, everything was great!

Plussat: Had dinner at the Bimini and we were spoiled. The services great, the food was also fantastic and the atmosphere was very nice.

Miinukset: I have no clue! Everything was great

Plussat: The room was gorgeous

Miinukset: Check out time

Plussat: Our first experience. Outstanding.

Miinukset: A slight confusion on my part at the registration desk.

Plussat: Spa, and restaurants

Miinukset: Large property, lots of walking between locations

Plussat: Best hotel in Reno!

Plussat: Was extremely pleased with everything!

Plussat: Hotel was clean and comfortable. The location was near where I needed to be early in the morning. Parking was plentiful. I liked that checkout was at noon. The dining area is large and spacious with plenty of seating.

Miinukset: The breakfast food was just okay. Potatoes tasted like they had vinegar on them. The only breakfast cereals that I found were sugary cereals for kids. I didn't try everything, of course.

Plussat: it was good, I had just eggs and oatmeal. The food was good.

Miinukset: The location was close to the freeway but it was not noisy.

Plussat: Clean, lots of pillows , comfortable bed and roomy.

Miinukset: The refrigerator did not work well.

Plussat: Family friendly hotel swimming pool, continental breakfast, non smoking room. They provide free coffee and tea 24/7. Friendly staffs and clean hotel. Very recommended for family with children.

Miinukset: There were 2 couples got into the whirlpool with their slippers on!! Yikes!! This kinda stuff that hotel staff need to be aware of. Lily maybe put a sign about it!

Plussat: Breakfast, bed, gym

Miinukset: The lobby could be cleaner.

Plussat: The clean and comfortable room. The friendly staff. The swimming pool. The breakfast with many choices.

Miinukset: Nothing.

Plussat: Friendly and helpful staff. Very clean hotel. Quiet location. Nice breakfast and coffee kiosk. Afternoon cookies. Comfy beds and big bathroom. Free internet and parking. Nice indoor pool. Close to downtown Reno, stores, interstate, and gas stations.

Miinukset: No.

Plussat: Location

Plussat: I was pleasantly surprised with the Hampton Inn and Suites Reno West. The breakfast was great. Was sooo much better than the standard "continental" selection. The staff was very friendly. The Inn was extremely clean! I also liked that the location was quiet and near but not right in downtown Reno.

Miinukset: I thought the toiletry selection was sparce. We only received 1 bar of soap to use for the sink and shower. The room was large which was great but the location of the television which faced the couch and not the bed. When we went to turn the screen it wouldn't turn all the way and we had to also move the base of the TV in order to watch it from our bed.

Plussat: I would definitely stay here again. Staff was friendly and professional. Modern feel and very clean. Great breakfast. Loved it. Plus, great proximity to freeway. Highly recommend.

Miinukset: There was nothing I didn't like.

Plussat: Stopped one night. Nice room.

Miinukset: Nothing

Plussat: Cleanliness and complimentary breakfast

Miinukset: No

Miinukset: Called front desk twice asking for a razor kit and washclothes. Got the 5 hours later

Plussat: Loved the trendy atmosphere

Miinukset: Our window view was blocked by an awning, which I think was from the restaurant below.

Plussat: Staff was amazingly attentive. Room and rest of hotel were recently renovated and beautifully done. The downtown area is going through an update so it feels fun and vibrant

Miinukset: More of an oddity, but if you need directions for the shower and the bellman tells you to call and ask for directions.... really, the shower wasn't that awesome

Plussat: Loved the no smoking, no casino vibe!!!

Miinukset: Could have used more light in the room!!

Plussat: I enjoyed the recreational things you can do while you stay at the hotel.

Miinukset: Nothing to complain about.

Plussat: Close to the casinos.

Miinukset: Parking was awful. Only place around that has to charge for parking and they want way too much. Drinks in the Bar are way expensive. Food options too. I guess they have to make up for not having a casino on site anymore. Didn't care for the Bathroom setup

Plussat: Very clean rooms and facilities. Contemporary decor was nice. Distance to the most popular casino hotels is only a few blocks away.

Miinukset: Nothing. It was very nice.

Plussat: Great staff. I left something in the room, and the staff was very helpful and help me retrieve the item.

Miinukset: No drawers in the room.

Plussat: Walking distance to Greater NV Field. No smoke!

Miinukset: N/A

Plussat: Rooms are very comfortable & beautiful decorated. The bed was amazing. The staff is very friendly and professional, service was excellent from check in, restaurants and check out.

Miinukset: Everything was perfect

Plussat: Great room

Miinukset: Staff not quite up to scratch

Plussat: The food at the shore and our waitress was AMAZING! Not to mention the view from our suit!

Miinukset: There was a couple hairs in our bath but they we near the drain and it wasn’t a big deal.

Plussat: Everything

Miinukset: Nothing

Plussat: Proximity to our event.

Miinukset: It’s being remodeled and we still had to stay in an old room.

Plussat: The room was clean and well equipped. The hotel staff was amazing!

Plussat: Channels on tv

Miinukset: The bed is to soft, fills like I’m gonna fall through it.

Plussat: Spacious room & comfortable beds

Miinukset: N/A

Plussat: Front desk personnel were very kind. The shuttle bus driver was awesome!

Plussat: Clean and breakfast

Plussat: Staff were really nice everyone smiled and helped out with pricing. We need more people like this at other hotels. I will definitely come back to this place. I would stay here rather then going to an actual casino hotel.

Miinukset: Breakfast needs a little more like waffles, chocolate for waffles, bacon, potatoes.

Plussat: Stayed here with two toddlers and a dog. The free breakfast was great. Also appreciated the free internet and parking. Staff was friendly.

Miinukset: Queen suite was listed as having a spa tub. It doesn’t, only a shower. Very disappointing.

Plussat: Cleanliness. Breakfast was great!

Miinukset: Everything was great!

Plussat: Very clean, much bigger than anticipated, great price, convenient features.

Plussat: Easy to park, the staff was friendly and room was clean.

Miinukset: The heater was too loud. It kept us up and couldn’t hear tv. I don’t mind the price if I didn’t have the heater noise. Many of my answers would be happy faces if the heater was not loud.

Plussat: Clean, quiet

Miinukset: Hotel now only has free breakfast IF you're a Hyatt rewards member.

Plussat: super close to reno airport. friendly staff.

Miinukset: has that Hyatt Place perfume smell. could hear adjacent room watching tv, using facilities

Plussat: Setup right by the airport. Service was outstanding.

Miinukset: Bathroom had no fan, all pillows but one were down.

Plussat: Friendly early a.m. Shuttle Service.

Miinukset: Not very flexible to change room to smaller accommodations.

Plussat: The room was nice, a good size and clean.

Miinukset: There were no towels for pool or hot tub. While sitting by the hot tub area which was large enough for about 10 people, a group of about 15 piled in for some sort of birthday party. It was really awkward and uncomfortable.

Plussat: Very clean

Miinukset: No

Miinukset: No bottles of water in room. Towels thread bear. No shampoo

Miinukset: In room food service was very poor

Plussat: Convenience to airport, shuttle

Miinukset: No

Plussat: Right next to airport.

Miinukset: I was put in a handicap room and I'am tall. Things were a bit too low for me and caused some back issues. I also didnt get breakfast

Plussat: It was very clean!!! Staff was great and my puppy got to be with us.

Plussat: I’m glad the pictures were actually like the hotel.

Miinukset: It was mistake, I thought it came with breakfast but I think it was the hotel I booked prior to changing to this one. Everything else was great

Plussat: Overall the location was perfect for us and enjoyed our stay!

Miinukset: Unfortunately during our stay the pool was out of service.

Plussat: The people

Miinukset: Just the construction going on but that cannot be helped

Plussat: The tv

Plussat: It was clean and safe location

Miinukset: Pool is tiny! More like an oversized hot tub then a pool . Air coniditiining didn't work that great I had it all the way up but it still was warm. Hotel a little dated

Plussat: Great hotel..... practically perfect in every way!

Miinukset: I would have like to have know about the construction befor booking due to being handicap. Beautiful hotel so no issues ..,

Plussat: The buiding is quite recent, Room are pretty good and clean The position is outside Reno in a shopping area, nothing particularly appealing. The staff is friendly

Miinukset: The breakfast is not so exiting, and could be quite slow.

Plussat: We arrived early and wanted to leave our luggage behind the check-in desk. The hotel clerk gave us tags to fill out and then came out from behind the desk to grab our luggage, which I thought was really nice of her. The location is not far (about 10 minutes) from the casinos, and is next to a shopping mall. So it's quiet at night. The mattress and pillows are super comfortable. Breakfast is not normally included with the room price, but booking through this site gave us free breakfast, which the hotel clerk honored after I showed her our reservation. All in all, we really enjoyed our stay here.

Miinukset: The indoor pool is very small, and not really for swimming. You can't put much in the refrigerator in the room.

Plussat: Friendly/helpful staff

Miinukset: Air conditioning in room was terrible. Very hot. Paid $300 for one night in second room. Not at all worth the money given the room was so hot. Also, was travelling with small children who were looking forward to using the pool. It was shut down for the day. As a titanium member, I expect better than this from Marriott.

Plussat: bed was comfortable

Miinukset: price was too much for a place like this; amenities were non-existent, no pool or Jacuzzi, hotel had been somewhat renovated but it still felt old and worn out to me

Miinukset: when I book the hotel on my iPhone late at night I used my debit card and when I arrived I ask to charge my credit card which was swiped after checking out I discovered I was double charged for the room .My folio number 68937

Plussat: The amenities

Miinukset: Didn't eat there or gamble so can't comment on that

Plussat: It has a Starbucks

Miinukset: When I booked my hotel I was told that my room would have one queen bed and a jet bathtub. That was the only reason I went with this hotel. Well when I went to my room there was not a jet bathtub there was no bathtub just a shower. I was disappointed.

Plussat: The vr place was great

Plussat: Large room size, and hotel with lots of accommodations.

Miinukset: Smell of cigarettes.

Plussat: I was pleasantly surprised. I hadn't stayed there for many years, and the improvements were great. I nice place to stay and relax. The room remodels are excellent.

Plussat: It was clean. I would not recommend for families with children because of second hand smoke.

Miinukset: The staff was not helpful and rude. The front desk people do not care about service. The room was heating only and not cooling, had to make multiple calls and wait for more than one hour for them to fix it. The temperature reached 84F in this time.

Plussat: everything

Miinukset: no

Plussat: Staff was super nice and friendly. Really appreciate it.

Miinukset: N/A

Plussat: Great amenities.

Plussat: the check in staff was wonderful. She was very friendly and took care of all my needs.

Plussat: I lived that it was close to where my car broke down

Miinukset: I did not like that the outlets plugs were old and outdated.My in room alarm clock was set to 6am when I did not want to be woken that earlie.I alsi booked a room with a whirlpool tub and was given a room. with only a shower

Plussat: The rooms were really clean, and my kids had a good time, we were able to go to the entertainment section and even did some bowling

Plussat: Very pleasant place to stay

Miinukset: Very pleasant place to stay

Plussat: Clean rooms. Non-smoking area gaming is awesome! Indoor pool is great!!

Miinukset: There is no exhaust fan in the bathroom which made it awfully steamy and humid!!!

Plussat: Really great for families ! Restaurants were accommodating and the game center was unparalleled. The spa was amaze !

Miinukset: Some aspects were a little dated, the bathroom in our room for example. The smell of stale smoke kind of lingered everywhere which is somewhat expected.

Plussat: Booked room for my elderly mother and my teen son. They checked in around midnight after a long flight. I had asked for them to be near the elevator due to my mom's limited mobility. Upon check in, not only were they close to the elevator, they were surprised to an upgrade on the concierge level. It was a challenge to get them to leave the hotel to come to Tahoe!

Miinukset: No complaints!!! Always a great experience.

Miinukset: hotel surcharge is higher than advertising price

Plussat: The buffet is really good. The valet guys are extremely helpful and friendly.

Miinukset: The pillow covers shred material a lot; that got all over my head.

Miinukset: I booked a two queens room but the hotel sold out, they gave us a one room with one King room.

Plussat: The food was always tasty! All the staff were friendly. The room was very, very comfortable!

Miinukset: All good!

Plussat: Fresh, clean and staff attentive.

Miinukset: Closer to downtown Reno would have been nice.

Plussat: Our absolute favorite Hotel! Wish they had them all over. We Love the Format of the room and the bathroom. The bed is super comfortable! We also had a nice view.

Plussat: The view from our room and the spa

Miinukset: The smell of smoke

Plussat: Enjoyed the view from our room.

Plussat: The room was big, everything comfortable and clean.

Miinukset: Nope

Plussat: Clean and well run hotel, quiet location, excellent for skiing trip at Mt.Rose. I also like that windows can be opened to get fresh air.

Miinukset: Could hear TV and people talking from other rooms, but it is rather typical for hotels.

Plussat: I stayed in Residence Inn many times but first time in this location. It did not disappoint. Same cleanness and comfort. Everything is upgraded and thought out. Always a please to stay in RI but it is not always available on dates of travel.

Plussat: Room was nice, clean & spacious, staff was friendly & the complimentary breakfast was above average! Loved the paul mitchell toiletries. Would definitely stay again

Plussat: Clean!! Please keep It up!!! Thanks

Miinukset: None

Plussat: Pleasant and helpful staff, attractive property.

Miinukset: I am a big supporter of Marriott and Residence Inn. This property was a little disappointing because it is showing it's age and is in need of repair/upgrades (interior doors not closing, loud rattling bathroom fans, etc). We will always stay at R.I. when we can, (we love the 2-bedroom suite) but we thought you should hear some constructive criticism.

Plussat: Charged $100 for pets. Not listed in ad. We kept dogs in car. Too much for 1 night.

Miinukset: Dirty hallways and stairwells.

Plussat: Clean room, nice location and awesome staff

Miinukset: Sofa bed mattress is hard

Plussat: Location was good for our purposes of the visit.

Miinukset: The cleanliness of the facility was my main issue. As for design, the property was definitely out dated. It served our purpose, but in future we would look to stay at cleaner and more updated hotel.

Plussat: The room was nice and spacious. I was surprised that there was a bottle of water on the counter that the hotel charged an additional $3.50 for if used. I feel it should have been complimentary. I had a very scary experience with a young Hispanic male jumping at me yelling as I opened the door to leave. I yelled and he jumped back and I slammed the door. My husband immediately went out to look for him but he was gone. I told the receptionist when I left. I wasn’t sure if he was trying to scare someone he knew and got the room wrong. I also don’t know if he was one of your employees who was playing a prank on a housekeeper and got the room wrong. Maybe you can look at the camera footage to see. It happened yesterday around 10 a.m. or so. 5/14. I think my room was 239 but not 100% sure. I’m 68-years-old and it scared me a lot.

Miinukset: See above

Plussat: Very clean hotel great breakfast. Nice helpful staff

Miinukset: No

Plussat: Breakfast food was good. The room overall was comfortable and clean.

Miinukset: There were no plates when we arrived for breakfast and there was also no coffee. Staff did not seem to concerned about either one. Hallway floors were filthy and dingy looking. When we went to the front counter for assistance the person behind the counter told us they worked for Baymont and could not help us. She told us the employee for our Motel was away from the desk and she didn't know when they were returning. There were no wash rags in our bathroom and we were told by the cleaning staff that they were all out of wash rags. We were given extra hand towels instead.

Plussat: Clean exterior clean and welcoming interior. Beds are super comfortable and breakfast is always delicious!

Miinukset: Nothing.

Plussat: Huge room with king bed. You have everything you need. Plenty of space to move around with our 5 suitcases. Good breakfast. Microwave and fridge. Clean bathroom

Miinukset: Nothing to add

Plussat: The breakfast was good

Plussat: NA. Did not eat. Coffee only.

Miinukset: ??. Wasn't there that long, only ten hours.

Plussat: Comfy bed. Good AC.

Miinukset: Not really.

Plussat: Very comfortable bed. Great buffet style breakfast.

Miinukset: No pool or spa

Plussat: The staff was exemplary.

Miinukset: Absolutely no complaints

Plussat: Nice staff

Miinukset: Location

Plussat: Good location. Nice stuff.

Miinukset: Out of date furniture.

Plussat: the breakfast was well attended with workers

Miinukset: the check in lady wasn't the friendliest in the world.

Plussat: Near airport.

Miinukset: Driveway had ice! I slipped and fell on my butt. Painful! I’m surprised it wasn’t salted. Terrible image for your hotel.

Plussat: Late check out an breakfast

Plussat: I always enjoy staying at the Hampton Inn whenever or wherever I travel. They are clean, modern and have a great breakfast.

Miinukset: Room 104. The handicap room. The room itself is wonderful, the location is terrible. The bed shares a wall with the kitchen. The kitchen starts up at 4:30am. It is loud and very disruptive to sleep. The hotel should provide earplugs in the room.

Plussat: We loved the staff at breakfast! Very friendly, always smiling and helpful! Thank you so much!

Miinukset: Bed was creaky/ squeaky.

Plussat: Great breakfast. Friendly staff. Very close to Mt Rose Ski Tahoe.

Plussat: We chose this hotel for the price and the location. It had great highway access and a good continental breakfast..

Miinukset: No

Plussat: Convenient location to medical appointments

Plussat: Cleaning staff was really nice. Facility was nice

Miinukset: A lady at front desk wasn’t so friendly (sorry I won’t say her name). Breakfast without eggs for two days.

Plussat: Morning breakfast was good, swimming pool and hot tub were clean and working great, staff was friendly, room was clean and quiet. Great experience.

Miinukset: Nope

Plussat: Breakfast was very good like always for this hotel

Miinukset: This was a smallest room ever for this hotel. I stayed in Hampton many times in Reno, Utah. CA. Rooms were always spacious. Many hick ups - wi-fi, jacuzzy. elevator. Maybe it was a bad luck.

Plussat: comfortable and breakfast was very good. Standard but well lad out.

Plussat: Breakfast staff and spread is great. Fresh fruit.

Miinukset: Check-in and some cleaning staff were very unfriendly. Saw one cleaning staff jamming the close door button against guests. Extremely loud noises until midnight from teenagers staff didn't do anything about.

Plussat: Breakfast was good. Location was good too. No hassle check in and room was in perfect order.