Reno hotellia

Plussat: The view of the Truckee River is absolutely stunning.

Miinukset: The lobby can be a bit more generous.

Plussat: The location was perfect for the event we attended. Friendliness of staff and having a very clean, comfortable and stylish hotel

Miinukset: Trying to figure out the air conditioner was a little annoying but turned out fine

Plussat: modern facility

Miinukset: parking for large vehicles was not good. Check in parking is ridiculous. Line for breakfast was unacceptable. We tried to go at two different times and it always had a line so we went offsite for breakfast which means that we paid for a breakfast that we didnt use.

Plussat: ALL GOOD

Miinukset: NADA

Plussat: The bed was great

Plussat: The location and view

Miinukset: All good

Plussat: The non smoking

Miinukset: No free breakfast

Miinukset: The way breakfast is organized.

Plussat: Comfortable room and clean

Miinukset: People that hung out across the river.

Miinukset: Coffe should have been complementary for the price you pay for the room.

Plussat: The hotel is very clean and comfortable, nice amenities and close to everything.

Miinukset: I paid more for a river front room and was initially put in a 1st floor room facing the baseball stadium. they were sold out so we had to stay there the first night and it was not a good experience but we moved the next day to the river side and our room was very peaceful.

Plussat: The room was clean and in good repair. The furnishings were stylish and comfortable. We had a nice view of the river out of our window.

Miinukset: Parts of the neighborhood were very run down.

Plussat: Loved the trendy atmosphere

Miinukset: Our window view was blocked by an awning, which I think was from the restaurant below.

Plussat: Terrific eggs Benedict! We also had a wonderful time playing Bocce at the bar. We wish that we had a venue like this in our home town!

Miinukset: There were some drunk and disorderly guests in the lounge who were disrupting the wonderful guitar music with their impromptu “floor show.” Our friends were concerned that the much younger woman involved was way past a state of consent as her male companion climbed on top of her and was dry humping her. None of the bartenders or other staff intervened to encourage the couple to relocate or to check on the well-being of the woman. As first time visitors to Reno, we were left with the impression that given the lack of reaction by the staff, this must be a common pattern of behavior. It’s the only wrinkle in what was a great experience at your property.

Plussat: Staff was amazingly attentive. Room and rest of hotel were recently renovated and beautifully done. The downtown area is going through an update so it feels fun and vibrant

Miinukset: More of an oddity, but if you need directions for the shower and the bellman tells you to call and ask for directions.... really, the shower wasn't that awesome

Plussat: Staff was exceptional. Very informative and responsive to all requests

Miinukset: Rooms were pretty sparse. Would have been nice to have a comfortable chair to sit and relax in. The poof and bar stool weren’t very inviting or comfortable for sitting. Also would have been helpful to have a layout map/legend in the rooms to be able to see what floor gym and pool were on as well as meeting rooms and restaurants.

Plussat: Loved the staff, loved the location! Dog fee was pricey and room service delivered in disposable containers was a little tacky?

Plussat: Bed was super comfy! Breakfast was delish, eggs fluffy, potatoes yummy.

Miinukset: Live music in lounge by outside patio was too loud. Way too loud. Hard to carry on conversation during dinner. Great music and talent, just turn it down, pls?!

Plussat: We liked how dog friendly the hotel was. The on site restaurants were convenient, the food was good, and the ambiance was nice.

Miinukset: House cleaning never made it to our room to straighten up or leave towels. We could hear every conversation from the room next which lasted past 2am. The hotel charged for WiFi. Every other place we’ve ever stayed has had complementary WiFi

Plussat: The staff and food at the restaraunt was excellent

Miinukset: The check in woman was not as helpful as she could have been. Also, we booked a 40th birthday party in the bocci ball area. We paid for 2 salads, we got one. When the event was over the staff started throwing our food away instead of asking if we wanted to take it home. We had to ask them after we noticed them throwing it away. That was disappointing for the money we spent.

Plussat: Front desk staff are professional and pleasant people

Miinukset: The Valet Service is aggressive and strange considering they park your car in the same spot as self park. Same price, but you’re locked out of your vehicle of you let them park your car. It’s a hassle to use the valet at this hotel.

Plussat: Great bed, lovely staff. Nice pool.

Miinukset: WiFi was iffy, had to sign in every time I used a device. Also fan on roof was very noisy the first night.

Plussat: Had a make up space in bathroom which was great. Gigantic bathroom. comfortable bed.

Miinukset: The room was stylish over function. Good looking but tiny couch and desk in a massive room. No reading lights by bed. Almost no light in foyer and that is where room thermostat was located.

Plussat: The river runs next to the hotel.

Plussat: I’m addicted to the berry smoothies at breakfast.

Miinukset: Could have been a little cheaper, but can’t it always...

Plussat: Very clean and well kept. Quiet. Comfortable beds. Room with two queens and a pull out was bigger than i expected. Breakfast was a nice variety and always well stocked.

Miinukset: Took a night to figure out the a/c system. It was 78 degrees on arrival. I hit program, selected cool and set it for 72 for the night. But kept waking up to the unit being back to 78. The following day i was able to select heat/cool program and again put the upper cooling limit at 72. With both heat and cooling system on, this worked at maintaining the temperature. So not sure if this was some user error or not.

Plussat: Beautiful and clean hotel. Great breakfast. Heated pool was very relaxing.

Miinukset: Bathroom door. No privacy.

Plussat: Nice hotel, close to the city center of Reno. next to the highway, but no traffic noise. Nice room perfect place to sleep practical not romantic

Miinukset: Ok

Plussat: Location handy for the freeway

Plussat: The hotel was new and clean. The rooms were big. Most of the staff were nice and accommodating. The breakfast was great.

Miinukset: They gave us the wrong room - - twice. I booked a room with two queen beds. The first room they gave us had a king bed only. So I went back to the desk and they gave us another room on our floor with two queen beds. The second room was a handicapped room. It had no furniture. The counters, the shower, the hooks, etc. were all very low. This makes sense for someone who is handicapped. It was not, however, a good fit for my family. I am 6' tall. My son is 6'1" and my husband is 6'3". Lowered counters, showers, and amenities do not work well for us. I went back down to the desk again to get the correct room, and was told that the other queen rooms were on a different floor and were held for people arriving the next night. That made no sense to me. We were already there. The queen rooms were empty and available, but they wouldn't move us. It definitely put a damper on our experience.

Plussat: Nothing

Miinukset: No amenities, no service, no info in the room, gave us the wrong room, room wasn’t ready even an hour after stated check-in time, charging a $25 deposit at check-in for what?...When we had to go eat someplace for an hour for the room to get cleaned because housekeeping was too busy so it wasn’t ready? It was returned before check-out, but why was it charged in the first place? Complimentary breakfast was terrible, everything was dry and hard.

Plussat: The room was huge, the beds comfy, and the sleeper couch was reasonably comfortable. Everything was nice clean. The breakfast was wonderful.

Miinukset: Nothing.

Miinukset: Awesome staff and breakfast was amazing!

Plussat: Room was large and clean

Miinukset: Pull out bed very uncomfortable

Plussat: I would definitely stay here again. Staff was friendly and professional. Modern feel and very clean. Great breakfast. Loved it. Plus, great proximity to freeway. Highly recommend.

Miinukset: There was nothing I didn't like.

Plussat: Cleanliness and complimentary breakfast

Miinukset: No

Plussat: I usually stay @ Whitney Peak when traveling thru Reno. For me it's either work trip or between destinations on road trip. I like that it's non Reno like upscale place to stay; ie non smoking, no late night stuff, good place for kids & dogs.

Miinukset: No

Plussat: You can beat the location, it's in the heart of downtown Reno right by the "arch sign". The hotel is very nice, the rooms are clean, the beds are comfy with good quality pillows. The restaurant was a little pricy, but the food was very good.

Miinukset: A/C is our room (504) wasn't working well at all. The thermostat was set at 50 degrees, but the room temp was at 74 and it did not drop. We were saved by night time temps in the 50s, and open windows. Our view was terrible.

Plussat: No smoking and no casino. Location downtown but close to interstate.

Miinukset: Parking was across the street and had to drag my stuff across the street to the lobby .

Plussat: Didn’t like the hotel. Truly no room service when it is delivered in a paper bag. Only good thing is the restaurant, the Roundabout. Hotel trying to be hip but fall through. Customer service is not visible. Would not recommend to anyone. The parking is not secure. The area is substandard.

Miinukset: No room service Parking structure old Area is seedy Had to ask for towels every day No focus on customer

Plussat: Non gambling and smoke free. Right at the Reno arch so great location. Rooms were large and nice. We upgraded to concierge level and that was well worth it, the room was nice to relax in and had continental breakfast and great appetizers and a free glass of wine or beer in the evening. Valet staff was very friendly and the in and out valet for a low daily price was nice.

Plussat: Everything

Miinukset: Nothing

Plussat: Very clean and convenient location to downtown. Love that it's non smoking and non gambling

Miinukset: AC was loud all night. Should have turned off and opened windows. Wish they had rooftop garden.

Plussat: Room size is normal

Miinukset: Staff is rude. Horrible service for a 4 star hotel. Broken coffee maker in room never replaced -- luckily had booked concierge level so could get coffee in the concierge lounge. Hostess Refused service in concierge lounge shortly after 9 ..Yes continental breakfast ended at 9 but it was still layed out on the buffet. Lounge is supposed to be open all day so it's not like it was closing for cleaning. In site restaurant made us come pick up food instead of delivering room service.

Plussat: No smoking and no annoying casino machine sounds. Room was large and clean.

Miinukset: Restaurant closes too early,especially on weekends! No pool or access to one with a sister hotel (independently owned)...just nothing to do at hotel in way of leisure. Lots of street noise, and I was on 14th floor.

Plussat: Awesome area, staff, food, room. They welcomed our pet completely!

Miinukset: Nothing

Plussat: Amazing staff at front desk! Helpful and very pleasant during check in & answering questions about the area. Allowed dogs AND there was a dog park within a block. Filtered water on the same floor as our hotel room. Loved the comfy robes! View!

Miinukset: That we couldn't stay longer!

Plussat: I like breathing so it being a non-smoking facility was excellent. 24 hour gym, perfect. Health oriented is a plus. Different customers...

Miinukset: No coffee in the morning....maker, keurig (often never work), did not work so left with no coffee...

Plussat: Clean and very nice.

Miinukset: Add ons start making hotel expensive.

Plussat: The location was convenient for our purpose — volleyball tournament at Reno–Sparks Convention Center.

Miinukset: We were booked into the North Wing which feels separated from the main hotel and there are stairs in the hallway which requires some rooms to drag their suitcases up and down these stairs. Fortunately we were located on the 3rd floor which is the same level as the skywalk. Those who are not on this floor will need to take the elevator from the lobby to the 3rd floor then take a second elevator to get to their room.

Plussat: Very friendly staff. Every encounter with staff was pleasant

Miinukset: It's a big large and spread out but this is a very minor point

Plussat: Supper clean and friendly staff.

Plussat: We were upgraded to a suite

Miinukset: We arrived at 9 pm and eating option

Miinukset: Nothing, everything was great!

Plussat: The room was gorgeous

Miinukset: Check out time

Plussat: Our first experience. Outstanding.

Miinukset: A slight confusion on my part at the registration desk.

Plussat: Spa, and restaurants

Miinukset: Large property, lots of walking between locations

Plussat: Best hotel in Reno!

Plussat: Was extremely pleased with everything!

Plussat: The omelettes were delicious, the staff was very attentive!

Plussat: This was the best location for families with access to the river park.

Miinukset: Ventilation in the room could be better.

Plussat: breakfast is great. We order omelet and waffle with all the trimmings. There is also food on the site that you serve yourself. We had harshbrowns, bacons, toast, bagels, etc.

Plussat: Great place The rooms were clean and Large size I would definitely come back ..

Miinukset: The lobby seemed very dated Everyone was friendly and knowledgeable ...

Plussat: This was such a nice hotel that we stayed an extra night. The staff were wonderful.The location was really good, away from the casinos ( two blocks). Parking on site by valet only.

Plussat: Centrally located

Miinukset: Noise

Plussat: We liked the old-fashioned charm.

Plussat: The room and bathroom were very large. Everything was laid out beautifully.

Plussat: Nice and quiet. Staff has been very professional and personable. Rooms are large and kept clean. Even the bathroom was very clean. My wife is very OCD about cleanliness and even she was impressed. We have stayed at a bunch of different hotels and casinos in Reno but may have found our new go to place to stay.

Miinukset: Only drawback is the parking garage is short so I couldn't bring my lifted truck. Other than that it has been a great hotel for the price point they are at.

Plussat: Spacious room, comfortable bed, and closeness in walking distance so many places.

Plussat: The staff were very nice and helpful. The facility was very nice, and within walking distance of everything. The rooms were very comfortable. We enjoyed our stay and had a great time playing pool and swimming indoors with our children.

Miinukset: NA

Plussat: Price and view

Miinukset: Dated

Plussat: Clean, quiet

Miinukset: Hotel now only has free breakfast IF you're a Hyatt rewards member.

Plussat: The place was so clean and the accommodate my dog.

Miinukset: .but 75 dollars for a dog in a crate is insane! My dog is 5 lbs.75 is too high,weight scale pet pay be better.kinda ripping pet lovers off. Especially people with a crate. Understandable if pet poop or pee in room but should be refunds when see pet did not soil ground.....rip off

Plussat: Friendly early a.m. Shuttle Service.

Miinukset: Not very flexible to change room to smaller accommodations.

Plussat: Great spot if you need to be near the airport. Easy parking. Very new. Very shining new!

Miinukset: Pet space for walks is small. Windy. Noisy - - from airport and from freeway. Noise is just in parking lot - building is quiet.

Plussat: The room was nice, a good size and clean.

Miinukset: There were no towels for pool or hot tub. While sitting by the hot tub area which was large enough for about 10 people, a group of about 15 piled in for some sort of birthday party. It was really awkward and uncomfortable.

Plussat: Very close to airport

Plussat: location

Miinukset: bed, heater/ac

Plussat: The room very nice and inviting. It was clean for the most part, however the grout surrounding the bathroom tiles probably needs a deep cleaning. The beds were very comfortable and it was reasonably priced. Based on the room itself I would definitely recommend staying here.

Miinukset: I don't travel very often, in fact this trip was the first my family has taken in quite a few years. I've never stayed at any Hyatt Place location but when I saw the room available through booking.com for a reasonable price and would accommodate my family of 5 I booked it. The evening staff member was very nice, she explained that breakfast would cost 12.00 per room as we were not rewards points members. I opted not to sign up as again I don't travel very often and 12.00 per room wasn't a bad price. The morning staff member however was not very friendly at all, and decided to give me what sounded like a lecture, saying that the next time we need book through Hyattplace.com to avoid paying for breakfast. She asked if we wanted to sign up, at which point I said no. The money was worth ending this conversation. If Hyatt Place wishes to discourage people from using other booking sites then maybe they should remove themselves from them.

Plussat: I put guest up for a night that were visiting from the East.

Plussat: I love the set up of the room. I was there to take a test and it had a great desk, comfy bed and was VERY QUIET. I did pay to be on the top floor. The majority of the staff were lovely and accommodating.

Plussat: Breakfast was good .

Miinukset: Pool works to 10:00 pm. We were there at 9:00 , there were not enough towels . One family of 4 , has taken the rest of them and no towels left for us . The rest of all was good .

Plussat: Convenience to airport, shuttle

Miinukset: No

Plussat: Well lit, safe area to park at night, convenient to shopping and entertainment, fun staff

Plussat: Everything

Miinukset: Nothing

Plussat: The room was clean and well equipped. The hotel staff was amazing!

Plussat: Great staff. Clean and comfortable.

Miinukset: I was hoping for the Jacuzzi, was one of the main reasons for staying here. But it was not in service.

Plussat: Clean and breakfast

Plussat: Your beds are hands down the most comfortable ever!

Miinukset: Everything was great!

Plussat: Large, very clean room and facility

Miinukset: Outlet on far side of bed

Plussat: Ceral

Miinukset: Sandwich

Miinukset: Water system from above room was to noisey

Plussat: Nice staff, comfortable rooms.

Miinukset: Breakfast was OK but served in paper & plastic ware. We expected to eat breakfast in regular plates and cups, with real cutlery, as it is shown on the ads that are on the tables. Spa was out of service, the water too cold to use pool, there was no EV charger. Nobody seemed aware of the existence of electric vehicles anyway. The amenities in the room were minimal. The fridge was hardly cooler than the room.

Plussat: Location, cleanliness, friendly staff

Miinukset: Value. Was higher than resorts within the vicinity of the peoperty

Plussat: takeout Breakfast because we left early. Location was not convenient to any services, but the inn provided free shuttle service to restaurants and any other services needed,

Miinukset: It was perfect!

Miinukset: Not enough coffee available in room and housekeeping only left one coffee cup for two persons ( one day only).

Plussat: Big facilities, ideal if you stay for the Casino or the concert at the Theatre. Good food options (especially the grand buffet). Spacious room, 2 queen beds and lot's of fun options.

Miinukset: Air con was freezing, this could seriously make someone cold... Check out process was long (not enough staff), no smoking room was stinky of smoke...

Miinukset: No enough shade at the pool. One hot tub down

Plussat: Location

Miinukset: Odd Oder in main hall

Plussat: Convenience of everything being in one place

Miinukset: Parking- No handicapped- No ramps Cafe restaurant extremely slow Very crowded

Plussat: Easy and well organized

Miinukset: The pool area needs to have more landscaping features, its too hard and sterile with all the concrete. There should be larger exits or separate in and outs to the casino level restrooms. When the Showroom lets out the wait line is way too long.

Plussat: It was in a central location for a baseball tournament we were there for and there were plenty of things the kids could do as well

Miinukset: The valet was extremely slow and the check in line was ridiculous

Plussat: The decor is fabulous

Miinukset: Expensive

Miinukset: The water in the pool was dirty could use more chlorine or needs cleaned water for the amount of people in the pool!

Miinukset: They had several special needs adults as employees. They were not efficient. One worked in the toy store and would not stop following us around. Very weird.

Plussat: The Spa was wonderful! My spa day made my weekend!

Miinukset: L vbyuComing in, the parking situation was terrible. Valet parking required me to leave my vehicle a long way from the hotel entrance and lug my bags up the hill and in to the hotel on my own. If there had been any available parking, it would have completely negated the

Plussat: Everyone was nice. It was very clean, nice pool and everything was at the hotel you really don’t have to leave.

Miinukset: Race track and bowling was not available. The parking sucked. They had a big section closed off for some event. We literally had to keep driving around waiting for someone to leave. House keeping never came to my room and changed my towels. My daughter put the do not disturb on the door without me knowing so it wasn’t there fault I guess. Other than that I will definitely be coming back. Hopefully without my kids next time.

Plussat: The hotel was really clean, bathrooms, beds. I really like that there's several usb ports inside the room. Internet service was great. Nice indoor pool. The arcade place for kids was awesome! The location was very accessible, close to restaurants.

Miinukset: The restaurants inside the hotel was pretty expensive but doesn't taste that good. There was no fridge nor microwave in the room. The AC was not working well that we had to call the front desk for it to be fixed.

Plussat: Rooms were quite nice and the staff was universally helpful and kind.

Miinukset: The Casino, with it's reflective, dark ceiling tiles was noisy and truly uncomfortable. By creating a brighter atmosphere (addressing both light and sound issues) the feeling of being a rat in a tunnel would be eradicated. Elevator issues too.

Plussat: The room was very nice (we upgraded to the newer rooms). The sushi restaurant and Napa Bistro we’re both very good!

Miinukset: There are non-smoking areas of the casino but not enough! Too much smoke! And there club membership was a joke. We were told if we gambled about $20 each we’d earn a free buffet - I lost $60 and my husband $100 and we got nothing!

Plussat: It was a home away from home. The staff was very nice. I was able to check in early. Plenty of eating choices. The beds were comfortable. Bathrooms were very nice

Miinukset: I didn’t like the pillows. When I put my head on the pillow it fell to the bed. It was like I didn’t have any pillows at all. I had to get the chair pillows to put under the bed pillows for any support

Plussat: Clean and nice beds

Miinukset: Smoke

Plussat: The location is good.

Miinukset: The room smelled without turing on the air conditioner. The breakfast was not included.

Plussat: THE ROOM WAS NICE, CLEAN, WITH QUALITY STUFF (LINENS, FURNITURE, ETC.)

Miinukset: COMMON AREAS, INCLUDING THE CASINO WAS MARGINAL. SMOKE IS AN AUTOMATIC TURNOFF

Plussat: Liked spaciousness of the room, comfort of the bed/pillows, extras in the bathroom (sewing kit, shoe shine rag, house shoes and robe), iPhone charger plug ins, curved shower curtain, and excellent water pressure. It was very quiet and room temperature was good.

Miinukset: Musty smell of recycled air, shallow bath tub, and no wand for shower.

Plussat: Beautiful and clean and very spacious

Plussat: The coffee was strong, the bed was comfy, the spa was delightful.

Plussat: The room

Plussat: I enjoyed the view from my window, I was upgraded to a suite with a jacuzzi, the suite was very neat and cozy...

Miinukset: Breakfast was only partially available. They were overwhelmed and could not keep the minimal menu restocked. This occurred in the middle of their dining schedule at about one half occupancy capacity.

Plussat: We loved the staff at breakfast! Very friendly, always smiling and helpful! Thank you so much!

Miinukset: Bed was creaky/ squeaky.

Plussat: Best complimentary breakfast I've ever had! Good choice of hot and cold. Overall a great place.

Miinukset: Some of the staff could have been a little more welcoming.

Plussat: Property was clean, quiet, easily excess able, with a great location. Favorite hotel in my 6 state 9 day trip.

Miinukset: Nothing

Plussat: Facility was clean and looked good. Friday breakfast was good.

Miinukset: Shower drain was very slow. The toilet would run and run unless you giggle the handle. The hot Breakfast options on Saturday and Sunday were sad and unappealing.

Plussat: The breakfast was great. Nice variety of food. Very clean. Location was very safe. Not in downtown, but close enough. The rooms were large and beds were comfortable.

Miinukset: The couch bed was terrible. It was like sleeping on springs on top of bars. No padding to the mattress at all. Additionally it wasn't level so my son felt like he was sliding out of the bed all night. It would have been more comfortable to sleep on the hard floor.

Plussat: Great amenities. Every little detail was wonderful and the breakfast was the best I’ve had a hotel. Comfy, clean, accommodating.

Miinukset: Nothing

Plussat: comfortable and breakfast was very good. Standard but well lad out.

Plussat: Property and people were great

Miinukset: Air conditioning was loud and worked off and on

Plussat: The staff was amazing.

Miinukset: The fire alarm went off 6 times from 12 am to 4 am!

Plussat: Breakfast was not as boring as the other hotels; some effort was made into doing something different. I liked the cheese omelettes and there was plenty of choices. The breakfast staff was charming and eager to please. .......Nice area in a quiet suburb of Reno, yet not too far from the main town.

Miinukset: Breakfast was ruined by a loud obnoxious TV that was turned to a channel with a looping, long commercial doing a hard sell on some product. This was obviously making some money for the hotel, but at the expense of the customer's peace of mind. At least the TV should be tuned to the news, sports, or travel channel.

Plussat: Location

Miinukset: Difficult to reach front desk. Had a question and had to go down several times before I could find someone at the front desk.

Plussat: King bed and sofa were comfortable.location is good

Miinukset: Breakfast. The crib for the baby was very old and broken , I’ve asked to change it, but was told that they have none. the staff fixed it, but it collapsed in the middle of the night and the child was screaming, waking up everyone in our room and I think in the next room as well. We had no sleep after that, as I had to carry her for 2 hours to make her calm down. Asked to change it in the morning but no response.. The carpet in the room had holes on the edges.

Plussat: Nothing it is misrepresented in photos and descriptions online.

Miinukset: Noisy, old, rude staff, unaccomadating to families, stained carpet, hot water takes 5 min to get hot, difficult to get to, not a full kitchen more like a kitchenette.

Miinukset: I wanted to cancel 1 night but was past the deadline I would prefer to deal directly with the hotel

Plussat: The spacious room really made a difference, as did the ability to have the windows open and not have to depend on the air conditioning. It felt much more relaxed that a usual hotel room. I loved being able to prepare my own meals ESPECIALLY with Wholefoods nearby. I'm REALLY picky about the quality of food I eat and thus cannot/won't eat most hotel/restaurant foods.

Miinukset: More smaller pot/pan options in Kitchen cupboard

Plussat: Breakfeast, size of room,

Miinukset: My hotel entry cards didn’t work one day

Plussat: We were surprised to find a free light dinner when we arrived. It was great for our big family (we have five kids)

Miinukset: The matress didn't suit my preference, but it was very clean.

Plussat: Quiet place. Decent choice in small breakfast spread. Staff greeted with smile everywhere you met them.

Miinukset: Breakfast buffet - The restocking took fair bit of time.

Plussat: Great location and nice size rooms

Miinukset: While advertised as pet friendly, the $75 charge for a small dog was definitely not pet friendly!

Plussat: The whole hotel is clean down to every little corner. Our room was big, well lit great layout for not bumping into each other and my husband and I were traveling with our two kids and my grandma. Pull out bed was comfy and clean. The bathrooms down stairs and 1 elevator was being remodeled and that was clearly communicated at the beginning of the stay.

Miinukset: Everything was great.

Plussat: Beds are comfy

Miinukset: The toilet paper Utencils

Plussat: Staff was awesome

Miinukset: AC was somewhat hard to regulate

Miinukset: Your Fitness center is horrible, in this day and age, business people need a good place to workout, a place that has some weights, cardio, etc, and one that will fit more than 2 people at a time

Plussat: Clean and well run hotel, quiet location, excellent for skiing trip at Mt.Rose. I also like that windows can be opened to get fresh air.

Miinukset: Could hear TV and people talking from other rooms, but it is rather typical for hotels.

Plussat: I stayed in Residence Inn many times but first time in this location. It did not disappoint. Same cleanness and comfort. Everything is upgraded and thought out. Always a please to stay in RI but it is not always available on dates of travel.

Plussat: Room was nice, clean & spacious, staff was friendly & the complimentary breakfast was above average! Loved the paul mitchell toiletries. Would definitely stay again

Plussat: Clean!! Please keep It up!!! Thanks

Miinukset: None

Plussat: Pleasant and helpful staff, attractive property.

Miinukset: I am a big supporter of Marriott and Residence Inn. This property was a little disappointing because it is showing it's age and is in need of repair/upgrades (interior doors not closing, loud rattling bathroom fans, etc). We will always stay at R.I. when we can, (we love the 2-bedroom suite) but we thought you should hear some constructive criticism.

Plussat: Charged $100 for pets. Not listed in ad. We kept dogs in car. Too much for 1 night.

Miinukset: Dirty hallways and stairwells.

Plussat: Clean room, nice location and awesome staff

Miinukset: Sofa bed mattress is hard

Plussat: Location was good for our purposes of the visit.

Miinukset: The cleanliness of the facility was my main issue. As for design, the property was definitely out dated. It served our purpose, but in future we would look to stay at cleaner and more updated hotel.

Plussat: I've had back surgery and I will rate every hotel and their beds. And serve was amazing, staff was friendly and the beds were amazing. Thank you for our honeymoon

Miinukset: Nothing it was first time and really good

Plussat: Location to my rose

Miinukset: Bad smell in the room. Dirty bathrooms.

Plussat: The room was nice and spacious. I was surprised that there was a bottle of water on the counter that the hotel charged an additional $3.50 for if used. I feel it should have been complimentary. I had a very scary experience with a young Hispanic male jumping at me yelling as I opened the door to leave. I yelled and he jumped back and I slammed the door. My husband immediately went out to look for him but he was gone. I told the receptionist when I left. I wasn’t sure if he was trying to scare someone he knew and got the room wrong. I also don’t know if he was one of your employees who was playing a prank on a housekeeper and got the room wrong. Maybe you can look at the camera footage to see. It happened yesterday around 10 a.m. or so. 5/14. I think my room was 239 but not 100% sure. I’m 68-years-old and it scared me a lot.

Miinukset: See above

Plussat: Great chef in the restaurant! Food was awesome.

Miinukset: For some reason restaurant and hotel are severely understaffed. Long waits for everything.

Plussat: Comfortable beds. Proximity to airport.

Miinukset: Pillows all too thick! One alone wasn’t enough, but 2 were too high! Would prefer different thicknesses so we could adjust the height for personal preference.

Plussat: good tv. good parking

Miinukset: never cleaned room

Miinukset: Being woken up at five in the morning to an alarm that went off every two minutes for almost two hours

Plussat: Closeness to the airport.

Miinukset: No.

Miinukset: Bed was uncomfortable Temperature in the room hard to maintain

Plussat: The hotel was very nice and clean

Miinukset: I wasn’t aware that they had a policy of $200 deposit for security.. this was not on booking website or on their website. When I confirmed my stay I was never told of a deposit so it was a surprise to me once I got to the hotel. Also they didn’t let me pay for the room until check out and I didn’t like that .

Plussat: Food was just OK, Room was very large

Plussat: It was pet friendly and clean.

Miinukset: Service at their restaurant was extremely slow.

Plussat: Within walking distance from airport. Clean and comfortable rooms.

Plussat: Super convenient to the airport; we just walked through the rental car lot.

Miinukset: The shower water went from hot to cold to hot to cold during both of our showers. Really annoying.

Miinukset: Very strong odor in the room. Every day when trying to get back in our room, we were locked out. For over 2 hours tried to call the front desk and no one answered. So then I tried calling every extension, NO ONE ANSWERED. Had no a/c

Plussat: Close to airport. Quiet and comfortable.

Miinukset: To expensive

Plussat: Liked that it was so close to the airport.. made it very convenient for us!

Plussat: Great and friendly service checking in late at night. Friendlyness to the max!

Plussat: Comfy bed. Good AC.

Miinukset: Not really.

Plussat: The staff at the front desk were the BEST!

Miinukset: No

Plussat: Located near the places we needed to go.

Miinukset: Breakfast was just average and sink in bathroom was slow to drain.

Plussat: breakfast was adequate. A little more variety would be welcome, however, I would stay there again.

Miinukset: bathroom lighting

Plussat: So pleasantly surprised at the quality of the airport hotel. Huge room with great view of sunrise on the mountains and lots of floor space for morning yoga, clean, comfy bed and pillows, super friendly staff.

Miinukset: Breakfast is typical continental

Plussat: the breakfast was well attended with workers

Miinukset: the check in lady wasn't the friendliest in the world.

Plussat: Left to early for breakfast. They were very short staffed

Plussat: Location. Cleanliness. Friendly staff. Free parking. Close to Costco.

Plussat: Coffee

Miinukset: Person who checked me in said I didn’t have a reservation,and that booking .com spelled my name wrong.bed was hard as hell,room smelled like weird musty smell.

Plussat: It was where we wanted to be in Reno. Centrally located to where we wanted to be.

Miinukset: The hot tub was small and like warm and low on water.

Plussat: My room was clean and comfortable. Room service was great.

Miinukset: At first I was put on a very small room that was dark. I didnt request this room, and went back to the Front desk to see if I could change rooms. They were very polite and gave me the room I had asked for and it was a great view of the Mountai

Plussat: Casino only.

Miinukset: 1. The room was suppose to be a deluxe room, my expectations were higher than what I received. 2. the final price with you wasn't what I paid at the property. 3. Found the same room cheaper on another website, so had difficulties when bringing the price match offer to customer service.

Plussat: Convenience elevator close to room and my husband is handicapped. They went above and beyond to help us make him comfortable.

Miinukset: Everything was great just a bummer that there was no microwave available in the room. But other than that everything was great.

Plussat: Quietness

Miinukset: Check out is at 12:00 we had house keeper knocking on our door at 8:45am. With technology available these days the housekeepers should know who has checked out so they can clean those rooms first.

Plussat: The hotel was great! Location was great. Staffs were great. The rooms were clean and great! It was such a nice hotel.

Miinukset: Nothing. Really.

Plussat: Excellent wait staff at Roxys, clean comfortable room, great location to Amtrak.

Plussat: Cake from Millie's restaurant is AMAZING. Red Velvet, Carrot Cake, Strawberry Dream & more!

Plussat: Service was excellent!

Plussat: The resort is nice just out dated and the pool area is really small almost look like a motel pool not enough room or space for pool or jacuzzi. Overall the staff was amazing and would definitely go back and recommend this place bed was comfy as well.

Plussat: Hotel staff was very nice. Hotel called the Row because it is connected with 2 other hotels / casinos. Good thing as Reno is a very dirty unsafe city even during the day and most of the other casinos are about 20 machines in a bar.

Miinukset: Hotel was fine