Reno hotellia

Plussat: We will go back again.

Plussat: Friendly staff. Excellent amenities.

Miinukset: The a/c blows directly on the bed, so we were either hot or freezing. The treadmills need to be maintained so they aren’t so noisy. CY traditionally have free breakfast. Not this one.

Plussat: Breakfast atmosphere not real good!

Miinukset: Restaurant seemed like just an afterthought, not a re as l restaursnt.

Plussat: ALL GOOD

Miinukset: NADA

Plussat: The hotel is very clean, bed very comfortable!

Miinukset: The layout of the room was difficult to watch tv while trying to relax in bed. Though I see the design with the couch but the bed is much more comfortable than the couch (obviously). Also disappointed about the no room service, almost every hotel has it and I already paid too much for my room, I can’t even have some food delivered?

Plussat: The friendly staff. Great location. Loved our view of the river. Nice firepit outside on patio. Smoke free. Free parking garage right across the driveway.

Plussat: Convenient location to interstate and downtown

Miinukset: Parking garage is very tight and difficult to maneuver in the space

Plussat: The location and view

Miinukset: All good

Plussat: EVERYTHING WAS NICE EXCEPT THE SHOWERHEAD

Miinukset: THE SHOWER HEAD ONLY PUT OUT A SMALL AMOUNT OF WATER

Plussat: Very clean and close to everything we wanted to do.

Plussat: Loved the modern decor and cleanliness, location was superb, staff was friendly and helpful. This will be our go to hotel in Reno always.

Plussat: Clean and very nice.

Miinukset: Add ons start making hotel expensive.

Plussat: The location was convenient for our purpose — volleyball tournament at Reno–Sparks Convention Center.

Miinukset: We were booked into the North Wing which feels separated from the main hotel and there are stairs in the hallway which requires some rooms to drag their suitcases up and down these stairs. Fortunately we were located on the 3rd floor which is the same level as the skywalk. Those who are not on this floor will need to take the elevator from the lobby to the 3rd floor then take a second elevator to get to their room.

Plussat: Supper clean and friendly staff.

Plussat: We were upgraded to a suite

Miinukset: We arrived at 9 pm and eating option

Miinukset: Nothing, everything was great!

Plussat: Had dinner at the Bimini and we were spoiled. The services great, the food was also fantastic and the atmosphere was very nice.

Miinukset: I have no clue! Everything was great

Plussat: The room was gorgeous

Miinukset: Check out time

Plussat: Our first experience. Outstanding.

Miinukset: A slight confusion on my part at the registration desk.

Plussat: Spa, and restaurants

Miinukset: Large property, lots of walking between locations

Plussat: Best hotel in Reno!

Plussat: Was extremely pleased with everything!

Plussat: Clean, lots of pillows , comfortable bed and roomy.

Miinukset: The refrigerator did not work well.

Plussat: The personnel and the facilities were both excellent. The hot tub felt great after been caught in a sudden downpour. The gym facilities are not extensive but good enough to get a decent workout. The room itself was spacious and extremely comfortable.

Miinukset: The continental breakfast was a bit underwhelming for the cost, ended up walking down to Starbucks instead

Plussat: The staff is polite and helpful, there is an EV charging station (one ClipperCreeek and one Tesla), the room was large and the hotel is very quiet in spite of being near route 80. It's the best hotel we had while travelling across the country. It is conveniently located near HW 80.

Miinukset: The hotel has no bar nor a restaurant. It only uses plastic utensils and paper cups and plates. This is not a feature of this hotel in particular; all hotels of the same category have adopted this practice, although they advertise differently in their ads, showing pictures of patrons enjoying their coffee in real cups, and eating their breakfast with shining silverware. Washable utensils and dinnerware would be more environmentally friendly, provide job opportunities, while being much easier to use for patrons.

Plussat: Very modern and very clean. Nicely appointed.

Miinukset: There was almost NO water pressure... Barely a trickle out of the shower, and the "breakfast" was very minimal. Will not stay here again.

Miinukset: Staff was unfriendly and the room was not clean

Plussat: Quite clean and nice atmosphere.

Miinukset: No covered parking motorcycle when rains

Miinukset: Very clean and comfortable.

Plussat: Location

Plussat: Food was awful

Miinukset: Food. Displeased with desk service.Hate bathroom slider door. We asked for a late check-out and we were told yes and then the next morning, we were told they couldn't because we booked through a third party. We were very upset by that because upon arrival our rooms were not ready even though arrived after 3 pm. So they were okay with holding us up and not being prepared for us but they were not willing to offer us an extended hourstei the next morning. We will never say at this Hampton Inn again. We have stayed at Hampton Inns before and this is the worst one ever. At breakfast one of the cooks was already preparing eggs and my husband is not a meat eater and he asked if she could prepare eggs without the steak and she said that they had no more eggs which was an obvious un truth because later on they came out with two more containers of eggs. So there were too many things about this Hampton Inn that we did not like.

Plussat: I would definitely stay here again. Staff was friendly and professional. Modern feel and very clean. Great breakfast. Loved it. Plus, great proximity to freeway. Highly recommend.

Miinukset: There was nothing I didn't like.

Plussat: Great location and it was very clean.

Miinukset: N/A

Plussat: Cleanliness and complimentary breakfast

Miinukset: No

Plussat: Loved the trendy atmosphere

Miinukset: Our window view was blocked by an awning, which I think was from the restaurant below.

Plussat: Terrific eggs Benedict! We also had a wonderful time playing Bocce at the bar. We wish that we had a venue like this in our home town!

Miinukset: There were some drunk and disorderly guests in the lounge who were disrupting the wonderful guitar music with their impromptu “floor show.” Our friends were concerned that the much younger woman involved was way past a state of consent as her male companion climbed on top of her and was dry humping her. None of the bartenders or other staff intervened to encourage the couple to relocate or to check on the well-being of the woman. As first time visitors to Reno, we were left with the impression that given the lack of reaction by the staff, this must be a common pattern of behavior. It’s the only wrinkle in what was a great experience at your property.

Plussat: Staff was amazingly attentive. Room and rest of hotel were recently renovated and beautifully done. The downtown area is going through an update so it feels fun and vibrant

Miinukset: More of an oddity, but if you need directions for the shower and the bellman tells you to call and ask for directions.... really, the shower wasn't that awesome

Plussat: Staff was exceptional. Very informative and responsive to all requests

Miinukset: Rooms were pretty sparse. Would have been nice to have a comfortable chair to sit and relax in. The poof and bar stool weren’t very inviting or comfortable for sitting. Also would have been helpful to have a layout map/legend in the rooms to be able to see what floor gym and pool were on as well as meeting rooms and restaurants.

Plussat: Loved the no smoking, no casino vibe!!!

Miinukset: Could have used more light in the room!!

Plussat: We liked how dog friendly the hotel was. The on site restaurants were convenient, the food was good, and the ambiance was nice.

Miinukset: House cleaning never made it to our room to straighten up or leave towels. We could hear every conversation from the room next which lasted past 2am. The hotel charged for WiFi. Every other place we’ve ever stayed has had complementary WiFi

Plussat: The staff and food at the restaraunt was excellent

Miinukset: The check in woman was not as helpful as she could have been. Also, we booked a 40th birthday party in the bocci ball area. We paid for 2 salads, we got one. When the event was over the staff started throwing our food away instead of asking if we wanted to take it home. We had to ask them after we noticed them throwing it away. That was disappointing for the money we spent.

Plussat: Close to the casinos.

Miinukset: Parking was awful. Only place around that has to charge for parking and they want way too much. Drinks in the Bar are way expensive. Food options too. I guess they have to make up for not having a casino on site anymore. Didn't care for the Bathroom setup

Plussat: Very clean rooms and facilities. Contemporary decor was nice. Distance to the most popular casino hotels is only a few blocks away.

Miinukset: Nothing. It was very nice.

Plussat: Great staff. I left something in the room, and the staff was very helpful and help me retrieve the item.

Miinukset: No drawers in the room.

Plussat: Great bed, lovely staff. Nice pool.

Miinukset: WiFi was iffy, had to sign in every time I used a device. Also fan on roof was very noisy the first night.

Plussat: The food at the shore and our waitress was AMAZING! Not to mention the view from our suit!

Miinukset: There was a couple hairs in our bath but they we near the drain and it wasn’t a big deal.

Plussat: The hotel was really clean, bathrooms, beds. I really like that there's several usb ports inside the room. Internet service was great. Nice indoor pool. The arcade place for kids was awesome! The location was very accessible, close to restaurants.

Miinukset: The restaurants inside the hotel was pretty expensive but doesn't taste that good. There was no fridge nor microwave in the room. The AC was not working well that we had to call the front desk for it to be fixed.

Plussat: We have been to Atlantis on several occasions, and we keep going back due to the ease of having it in a very localized area near many shops and restaurants.

Plussat: Rooms were quite nice and the staff was universally helpful and kind.

Miinukset: The Casino, with it's reflective, dark ceiling tiles was noisy and truly uncomfortable. By creating a brighter atmosphere (addressing both light and sound issues) the feeling of being a rat in a tunnel would be eradicated. Elevator issues too.

Miinukset: a/c was not working properly

Plussat: THE ROOM WAS NICE, CLEAN, WITH QUALITY STUFF (LINENS, FURNITURE, ETC.)

Miinukset: COMMON AREAS, INCLUDING THE CASINO WAS MARGINAL. SMOKE IS AN AUTOMATIC TURNOFF

Plussat: Great rooms, great activities and restaurants within. Overall great experience.

Miinukset: No.

Plussat: The best thing that zi liked was the cleanliness and the friendly hotel staff, great place to stay!

Miinukset: Only the smoke, other than that it was great.

Plussat: Some of the staff was wonderful some not at all Room was small but nice

Miinukset: Noise in casino smoke in casino Food was not good and expensive

Plussat: The room

Plussat: I really like the location and the restaurants were very good

Miinukset: Not a thing

Plussat: Room was clean, hot tub and patio were nice additions

Miinukset: Rude guest service when calling to the desk one night

Plussat: The sushi restaurant

Miinukset: Ordered king bed room with a view. Only king room available was a handicap room. Room number 401 has a view of the 3rd floor roof and all its air conditioning equipment

Plussat: Clean, quiet

Miinukset: Hotel now only has free breakfast IF you're a Hyatt rewards member.

Plussat: Friendly early a.m. Shuttle Service.

Miinukset: Not very flexible to change room to smaller accommodations.

Plussat: The room was nice, a good size and clean.

Miinukset: There were no towels for pool or hot tub. While sitting by the hot tub area which was large enough for about 10 people, a group of about 15 piled in for some sort of birthday party. It was really awkward and uncomfortable.

Plussat: The king room was quite large and comfortable. I was only there overnight and had an early flight out in the morning.

Miinukset: There was no drinking water or anything in the minibar. The restaurant was closed si I had pizza delivered. The bar is very small.

Plussat: We booked 2 rooms. Upon arrival to property there was only 1 room available. 4 adults had to stay in 1 room after 48 hour endurance race. Extremely uncanny timing for such an error.

Miinukset: We booked 2 rooms. Only one room given on arrival to property. Hotel was completely sold out.

Plussat: The staff was extremely accommodating . Service to the airport was very timely. We arrived late flying in from the east coast, got a great nights sleep and headed out for the day. Got back to the Hyatt late and exhausted. enjoyed your packaged salads and went to bed. The next morning we had breakfast and were driven to the airport in time for our flight.

Miinukset: The breakfast selection and quality. The clock in our room was not illuminated

Plussat: Location is ideal for the airport and the free airport shuttle was very much appreciated. Comfortable hotel with very helpful staff. The food was also very good :)

Plussat: Nice and quite

Miinukset: Nothing

Plussat: Convenience to airport, shuttle

Miinukset: No

Plussat: Right next to airport.

Miinukset: I was put in a handicap room and I'am tall. Things were a bit too low for me and caused some back issues. I also didnt get breakfast

Plussat: Clean and comfortable and styling

Plussat: It was very clean!!! Staff was great and my puppy got to be with us.

Plussat: Everything

Miinukset: Nothing

Plussat: The room was clean and well equipped. The hotel staff was amazing!

Plussat: We enjoyed the indoor swimming pool.

Plussat: You are able to take your pet.

Miinukset: No much to add for one night stay.

Plussat: Spacious room & comfortable beds

Miinukset: N/A

Plussat: Clean and breakfast

Plussat: Good

Miinukset: All of it

Plussat: Stayed here with two toddlers and a dog. The free breakfast was great. Also appreciated the free internet and parking. Staff was friendly.

Miinukset: Queen suite was listed as having a spa tub. It doesn’t, only a shower. Very disappointing.

Plussat: Everyone was Friendly/kind. Front desk, housekeeping & ladies in breakfast area. Late to breakfast & staff offered to get me some food because there wasn't much left over. Definitely will stay here again. Great rooms/staff. Wonderful experience. Thank you

Miinukset: No complaints. As I said above everyone was very friendly. Thank you all for a wonderful & pleasant experience. More regular coffee in room. Not really a complaint because lounge had coffee/tea all day. Loved the cucumber/lemon drink. Very refreshing :)

Plussat: Very clean, much bigger than anticipated, great price, convenient features.

Plussat: Easy access. Ample parking. Friendly staff.

Plussat: Super comfy bed, shiny clean room

Miinukset: No quick breakfast option included

Plussat: The location is good and they provide special parking for motorcycles.

Miinukset: The walls for the rooms could use better soundproofing.

Plussat: Nice rooms, clean, great staff,

Miinukset: My room was 3 doors from elevator. Whenever elevator stopped it made a loud thumping that could be felt and heard at each stop. Major equipment overhaul is needed on this elevator to eliminate the noise level. It woke me up with guests leaving early in am

Plussat: Great view from the room and it was clean and comfortable

Plussat: I loved my room but in the hallways and elevator area, I could smell cigarette smoke coming either from the ventilation system or the elevator shaft.

Miinukset: The non-smoking section on the first floor is too small. The areas where smoking is allowed should be more restricted/smaller.

Plussat: The room was fine, casino, restaurants and show were fine.

Miinukset: A had to wait almost 1/2 hour to valet park when I arrived. After I checked in we left the next day and came back and drove up to the front door dropped my wife off and was told I had to go all the way to the back of the valet line for my vehicle. I told valet I was staying at hotel he said that was policy. I’ve stayed at numerous hotels in Reno, Vegas, and LA and have never seen such a procedure for registered guests. Ridiculous

Plussat: Great rate!

Miinukset: The shower floor was a little slippery, maybe provide a mat for the shower.

Plussat: Checkin was great.

Plussat: The acces to everything

Miinukset: The hidden resort fees when I checked out

Plussat: I liked that it was like a mini city. Lot of wonderful restaurants and shops

Miinukset: I wasn't impressed by the tv channels

Plussat: Room and Staff

Miinukset: Food in cafe could be better

Plussat: Spacious room,great pillows nice bed,big bathroom, quiet

Miinukset: Not much of a gambler , so casinos were more for people watching

Miinukset: Our toilet did not work properly we asked for assistance and never got it. We were told no maintenance staff were available and we'd have to wait. We had to operate the toilet with the lid off and hold the stopper to release waste water and pour water down the bowl. Outraged to say the least

Plussat: Staff were wonderful

Miinukset: Extend breakfast to 10

Plussat: Breakfast, room size

Plussat: Breakfast is fine. Location is convenient for overnight stay.

Miinukset: I would strongly recommend putting in FULL curtains in the rooms!! Maybe it’s just the 3rd floor, we were in Room 322 had the white see thru curtain and the Non see thru curtains only on the sides of the window...They do not Close covering the window! Did not like that at all!

Miinukset: Very early breakfast! Should be at least till 10:30

Plussat: Comfy bed. Good AC.

Miinukset: Not really.

Plussat: David personally came to get us at 2am after shuttle driver went off duty. He was unfailingly pleasant and we were so trip traumatized that we forgot to tip him. The next morning the man on the desk-name?-was so helpful as well and took us right back to the airport. We would not hesitate to highly recommend your property and in fact have done so this week with family gathered for a funeral. Thanks for all.

Plussat: Very comfortable bed. Great buffet style breakfast.

Miinukset: No pool or spa

Plussat: The staff was exemplary.

Miinukset: Absolutely no complaints

Plussat: How spacious the room and bathroom was.

Miinukset: Nothing. On this visit, I didn't have any problems whatsoever.

Plussat: the breakfast was well attended with workers

Miinukset: the check in lady wasn't the friendliest in the world.

Plussat: The rooms were updated and very clean. The staff was friendly and accommodating. The hotel was a great value for the money. The breakfast was a pleasant surprise. There was wide selection of fresh juices, warm eggs, country potatoes, cereal, oatmeal, toast, fresh waffles and much more.

Miinukset: The only thing I wish was different was the distance from downtown Reno. It was a good 15 minute drive.

Plussat: The bed was comfortable. The inn very clean.

Miinukset: Nothing

Plussat: we did not have the breakfast. and I never got an electronic receipt that they were supposed to send me. they took 100.00 extra dollars out. shouldn't I get an email notice that it was returned? we didn't take anything from the room. we didn't even use all the little amenities.

Miinukset: the room had an odd configuration. we did not have a complete set of towels for 4.

Plussat: Late check out an breakfast

Plussat: I always enjoy staying at the Hampton Inn whenever or wherever I travel. They are clean, modern and have a great breakfast.

Miinukset: Room 104. The handicap room. The room itself is wonderful, the location is terrible. The bed shares a wall with the kitchen. The kitchen starts up at 4:30am. It is loud and very disruptive to sleep. The hotel should provide earplugs in the room.

Plussat: We loved the staff at breakfast! Very friendly, always smiling and helpful! Thank you so much!

Miinukset: Bed was creaky/ squeaky.

Plussat: Comfortable king size bed and spacious room

Miinukset: Whirlpool tub didn't work and according to the front desk people " it doesn't always work because its over used".. that shouldn't be our fault we paid the higher price for this amenity. Plus don't forget the outrageous incidentals fee of $125 they tack on.

Plussat: Morning breakfast was good, swimming pool and hot tub were clean and working great, staff was friendly, room was clean and quiet. Great experience.

Miinukset: Nope

Plussat: comfortable and breakfast was very good. Standard but well lad out.

Plussat: Breakfast staff and spread is great. Fresh fruit.

Miinukset: Check-in and some cleaning staff were very unfriendly. Saw one cleaning staff jamming the close door button against guests. Extremely loud noises until midnight from teenagers staff didn't do anything about.

Plussat: Clean easy access

Miinukset: Everything was fine

Plussat: Appreciated the quality of the items offered, especially the fresh cut up fruit and the smoothies that were offered.

Miinukset: There could have been another cold cereal aimed at adults other than the ubiquitous raisin bran. How about shredded wheat or special K?

Plussat: I’m glad the pictures were actually like the hotel.

Miinukset: It was mistake, I thought it came with breakfast but I think it was the hotel I booked prior to changing to this one. Everything else was great

Plussat: Overall the location was perfect for us and enjoyed our stay!

Miinukset: Unfortunately during our stay the pool was out of service.

Plussat: Cleanliness and Fitness

Miinukset: No complimentary breakfast or pool/hot tub

Plussat: The people

Miinukset: Just the construction going on but that cannot be helped

Plussat: The tv

Plussat: It was clean and safe location

Miinukset: Pool is tiny! More like an oversized hot tub then a pool . Air coniditiining didn't work that great I had it all the way up but it still was warm. Hotel a little dated

Plussat: Great hotel..... practically perfect in every way!

Miinukset: I would have like to have know about the construction befor booking due to being handicap. Beautiful hotel so no issues ..,

Plussat: We arrived early and wanted to leave our luggage behind the check-in desk. The hotel clerk gave us tags to fill out and then came out from behind the desk to grab our luggage, which I thought was really nice of her. The location is not far (about 10 minutes) from the casinos, and is next to a shopping mall. So it's quiet at night. The mattress and pillows are super comfortable. Breakfast is not normally included with the room price, but booking through this site gave us free breakfast, which the hotel clerk honored after I showed her our reservation. All in all, we really enjoyed our stay here.

Miinukset: The indoor pool is very small, and not really for swimming. You can't put much in the refrigerator in the room.

Plussat: Friendly/helpful staff

Miinukset: Air conditioning in room was terrible. Very hot. Paid $300 for one night in second room. Not at all worth the money given the room was so hot. Also, was travelling with small children who were looking forward to using the pool. It was shut down for the day. As a titanium member, I expect better than this from Marriott.

Plussat: bed was comfortable

Miinukset: price was too much for a place like this; amenities were non-existent, no pool or Jacuzzi, hotel had been somewhat renovated but it still felt old and worn out to me

Miinukset: when I book the hotel on my iPhone late at night I used my debit card and when I arrived I ask to charge my credit card which was swiped after checking out I discovered I was double charged for the room .My folio number 68937

Plussat: The room was big, everything comfortable and clean.

Miinukset: Nope

Plussat: Clean and well run hotel, quiet location, excellent for skiing trip at Mt.Rose. I also like that windows can be opened to get fresh air.

Miinukset: Could hear TV and people talking from other rooms, but it is rather typical for hotels.

Plussat: I stayed in Residence Inn many times but first time in this location. It did not disappoint. Same cleanness and comfort. Everything is upgraded and thought out. Always a please to stay in RI but it is not always available on dates of travel.

Plussat: Room was nice, clean & spacious, staff was friendly & the complimentary breakfast was above average! Loved the paul mitchell toiletries. Would definitely stay again

Plussat: Clean!! Please keep It up!!! Thanks

Miinukset: None

Plussat: Pleasant and helpful staff, attractive property.

Miinukset: I am a big supporter of Marriott and Residence Inn. This property was a little disappointing because it is showing it's age and is in need of repair/upgrades (interior doors not closing, loud rattling bathroom fans, etc). We will always stay at R.I. when we can, (we love the 2-bedroom suite) but we thought you should hear some constructive criticism.

Plussat: Charged $100 for pets. Not listed in ad. We kept dogs in car. Too much for 1 night.

Miinukset: Dirty hallways and stairwells.

Plussat: Clean room, nice location and awesome staff

Miinukset: Sofa bed mattress is hard

Plussat: Location was good for our purposes of the visit.

Miinukset: The cleanliness of the facility was my main issue. As for design, the property was definitely out dated. It served our purpose, but in future we would look to stay at cleaner and more updated hotel.

Plussat: The room was nice and spacious. I was surprised that there was a bottle of water on the counter that the hotel charged an additional $3.50 for if used. I feel it should have been complimentary. I had a very scary experience with a young Hispanic male jumping at me yelling as I opened the door to leave. I yelled and he jumped back and I slammed the door. My husband immediately went out to look for him but he was gone. I told the receptionist when I left. I wasn’t sure if he was trying to scare someone he knew and got the room wrong. I also don’t know if he was one of your employees who was playing a prank on a housekeeper and got the room wrong. Maybe you can look at the camera footage to see. It happened yesterday around 10 a.m. or so. 5/14. I think my room was 239 but not 100% sure. I’m 68-years-old and it scared me a lot.

Miinukset: See above

Plussat: Very clean hotel great breakfast. Nice helpful staff

Miinukset: No

Plussat: The location is great for airport access.

Miinukset: The staff was VERY RUDE. The access to the elevator was inconveniently located due to having to lift luggage up stairs.

Plussat: Closeness to the airport.

Miinukset: No.

Plussat: Delicious breakfast. Waitress was very sweet

Plussat: Breakfast was lovely. Good choices.

Miinukset: Check in took over 45 minutes standing in line. One clerk working & was overwhelmed. Fireplace in my room would not ignite, called front desk & was told someone would come start it & sadly no one ever showed up & I paid a premium for a room with fireplace.

Plussat: It was pet friendly and clean.

Miinukset: Service at their restaurant was extremely slow.

Plussat: Lovely room, clean and nicely decorated. Staff were very nice.

Plussat: Anything good was negated by waking up to no water.

Miinukset: After arriving at the Reno Airport almost at 1:00 AM in the morning, I chose the hotel with the goal to go across the street, sleep in the next day, shower and get ready rested for an event at 11:30 AM. WRONG!!! There was no water!!! I called the front desk an was told “the water was turned off at 8:00 AM.” “Didn’t they tell you this when you checked in? Therewere signs everywhere.” NO, I was not told and the only sign I saw was that the restaurant no longer would accept room charges!!! Or I would have never checked in. As I was leaving it was amazing to see the housekeeper cleaning with no water. DON’T STAY HERE!!!

Plussat: Just across the street from the airport terminal. Less than ten minutes from their front door to check-in counter.

Miinukset: Shuttle vans are very old and showing signs or their age.

Plussat: Clean room

Miinukset: Staff was a bit stressed, but it was a busy weekend.

Plussat: Breakfast was not included, but the little kitchen downstairs did a good job.

Miinukset: Of course the location is not very scenic, but being so close to the airport must be really convenient for business travelers.

Plussat: Friendly staff

Miinukset: Horrible room location! Rude, obnoxious party punks until late at night! Not staying here again!

Plussat: The bed was really great for a hotel bed. The room had a nice kitchen.

Miinukset: I was double-charged for the room. Once when booking, and when I checked in, they said my card didn't go through or something, and I got charged again.

Miinukset: I wanted to cancel 1 night but was past the deadline I would prefer to deal directly with the hotel

Plussat: I like the room

Miinukset: none so far

Plussat: Location

Miinukset: Only one waffle maker hogged up by one person

Plussat: Close to shopping and all your needs, very clean and comfortable, bonus was allowing dogs because we were traveling with our fur baby and there’s a nice park right across the street! The room was like a studio with a well equipped kitchen, desk and living room. Perfect!

Miinukset: Wi-fi was a bit difficult to use due to no security unless you pay extra, but I didn’t need it I just used my own service from my phone.

Plussat: Great location and nice size rooms

Miinukset: While advertised as pet friendly, the $75 charge for a small dog was definitely not pet friendly!

Plussat: The whole hotel is clean down to every little corner. Our room was big, well lit great layout for not bumping into each other and my husband and I were traveling with our two kids and my grandma. Pull out bed was comfy and clean. The bathrooms down stairs and 1 elevator was being remodeled and that was clearly communicated at the beginning of the stay.

Miinukset: Everything was great.

Plussat: Staff was awesome

Miinukset: AC was somewhat hard to regulate

Miinukset: Your Fitness center is horrible, in this day and age, business people need a good place to workout, a place that has some weights, cardio, etc, and one that will fit more than 2 people at a time

Plussat: Friendly staff. Plenty of restaurants and a good layout. I like that if you don't have room cleaning they credit you $10 a day and you can use that at the restaurants as long as you charge your meal to your room. ( of course if you need pillows or extra coffee or anyting housekeeping will be happy to bring it up)

Miinukset: The rooms are small but fine..pillows weren't comfortable but luckily had my own. Husband not so lucky.

Plussat: Convenience elevator close to room and my husband is handicapped. They went above and beyond to help us make him comfortable.

Plussat: Gaming was great, it’s a calm setting. We really enjoyed our stay.

Miinukset: No microwaves even for a suite. Other casinos have them on hand especially for there higher rollers

Plussat: Room

Miinukset: No

Miinukset: Reason that room and cleanliness were not a 5 was the smoke smell... unfortunately and I’m sure difficult given the casino is a smoking facility but the hotel hallways and hence the rooms had a smoking smell. Why out ashtrays next to the elevators and in the hallways if the hotel is supposed to be non smoking?

Plussat: Things

Miinukset: Other stuff

Plussat: Staff were friendly and professional. Restaurants plentiful and had good value. We stay at the El Dorado whenever we’re in Reno.

Miinukset: Nothing!!

Plussat: Nothing

Miinukset: The hotel had big bugs on bed and bathroom .i got poked by them i was itching and and burning i showed the hotel staff all the red dots on my arms and did nothing about it .im am very upset about this stay

Plussat: Location and a activity. Lots of shops, restaurants, and BIG casino.

Miinukset: Some restaurants short staffed with hostesses.

Plussat: Ok

Miinukset: Appears dated

Plussat: Location

Miinukset: Bathroom too compact. Roomnot roomy enough to move around in for the price. Room smelt like burnt popcorn?

Plussat: Quiet, comfy beds, wait staff at Millies was very friendly and attentive.

Miinukset: I use a walker. Not enough ramps, not enough people around to assist visitors. No maps to find where dining places were located. Was at machine a couple of hours, never offered water or beverage to keep throat moist.

Plussat: Breakfast was wonderful, my kids loved the indoor pool, we were only 10min from the strip it was a wonderful experience

Plussat: The hotel employee was very accommodating to our changing needs--a suuuper huge thanks for that! All of the hotel staff that I met were awesome. I loved the set up of my room! My two furbabies also seemed to enjoy the stay.

Miinukset: The only downside was the pull out bed. When I opened it on the 2nd night I was there--the bed topper was disgusting with stains. I'm sure that it was an easy fix--but I was turned off after that.

Plussat: The room size was great.

Miinukset: The hotel staff was not as hospitable. We asked for a pillow and they said they were out of pillows.

Plussat: This hotel is new. The environment very quiet.

Miinukset: we booked one suite for our family, they separate two for me.

Plussat: the breakfast was delicious..lots of variety of foods. the tuesday evening social was a surprise..the pizza was great. the staff friendly and helpful. the room was clean and comfortable.

Miinukset: the room was too hot..could’t figure how to adjust. the curtains did not cover the windows,too much light.

Plussat: It has one bedroom suite, which meets our needs.

Miinukset: Bedding has not been changed before we checked in. We had to ask for new flat sheets and pillow covers to change by ourselves, cause no one was there to provide room service. Actually, no room service at all during our 3-day stay.

Plussat: Clean Comfortable beds Full kitchen

Miinukset: The price for the room was exorbitant. There was no option for late check out. The breakfast was only fair. There were no curtains on the window in bedroom that would provide for darkness in the morning.

Plussat: our unit is very spacious, it sleep our family of 5 very comfortably.

Miinukset: we couldn't find dish sponge or dish washing soap

Miinukset: Not enough parking, our non-smoking room smelled like smoke, especially when we turned on the A/C. Hotel fully booked so it was very noisy with sounds of kids running and stomping in their rooms. Wi-Fi hard to log onto and extremely slow.

Plussat: The room was very spacious and very comfortable. It unexpectedly snowed and the fireplace was very nice to come into.

Miinukset: Nothing, it was very comfortable.

Plussat: The breakfast was good to have but the space was too small for so many people.

Miinukset: The room was some what clean but when we got in he bed after a long day of being out on the town we found blood . It was dry blood stains in the bed. Call the front seat they offered to bring a blanket o cover it and when I spoke with the manager in the

Plussat: Very friendly staff, great hot breakfast it was very clean