Vertaa hotellit Reno

Plussat: We will go back again.

Plussat: Friendly staff. Excellent amenities.

Plussat: They stuck us in the West Wing- an added hotel in the parking lot with an outside entrance in below freezing temps and the elevator was broken...

Plussat: Clean and very nice.

Plussat: The room is nice and clean. Parking is very convenient.

Miinukset: I asked the front desk to give me a quiet room in higher floor. But she gave me a room in lower floor and close to the fans. I can barely go to sleep with the noises from the fans.

Plussat: Comfortable bed, big rooms, nice restaurant options and large gaming area with many slot machines, video poker, table games, etc. Convenient to many resorts of the Lake Tahoe area for skiing and snowboarding. Good package deals available with room discounts and resort credit included.

Miinukset: Room was fairly dark even with the lamps on. Had to unplug a lamp to be able to plug in and use the keurig coffee maker in the room. Shower door has no handle on the inside to close it, had to grab bottom of door to close from the inside.

Miinukset: Add ons start making hotel expensive.

Plussat: The entire staff was friendly and genuinely interested in helping.

Miinukset: On premise restaurants seemed rather pricy.

Plussat: Big rooms , clean beads , friendly personal , amazing place 100% recommended ***** best resort in Reno nv

Miinukset: Everything

Plussat: the clean rooms

Miinukset: the cold and snow

Plussat: Cleanliness friendly staff

Miinukset: Slow wifi ended up turning it off and using the data from my own plan why pay for an upgrade when I already pay for a phone plan?

Plussat: Very nice, we really enjoyed our stay

Plussat: It was a room for the night.

Miinukset: Rude front desk staff, smokey, dated decor, not cool. Won't stay here again.

Plussat: We used and appreciated the clean and complete health facility.

Miinukset: We thought it would be closer to the river for walking but it was a drive.

Plussat: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.

Miinukset: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...

Plussat: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.

Miinukset: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.

Plussat: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.

Miinukset: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.

Plussat: Comfort The bed was fantastic--one of the best I've slept in at a hotel. The rooms are kept very clean and the housekeeping staff are great. Location -Upside The location is very convenient and makes access to surrounding events and venues a short walk. Family Friendly Non-smoking and non-gaming make this a unique hotel perfect for families. The climbing walls (indoor and outdoor) looked like a lot of fun and I would have tried them had I not been so busy.

Miinukset: Cramped and slow The elevators are slow and malfunctioned several times during my stay. The entry felt as though I was sneaking in the back door of a night club. There was no convenience store and all of the public areas felt cramped. Location - Downside The convenient location can be a bad thing as my last night found me trying to sleep with a rock concert going on in the street literally under my window. Admittedly, though, I did try to go to bed early and the music was over by 10:30. Internet Deficiency The W-Fi was horrible. It was spotty and required accepting of the terms every time it reconnected. The Wi-Fi that's free with your stay was slower than my cell phone and the broadband we paid for in hosting a conference wasn't much faster. *What's worse, that broadband was down for two of the three days of our conference.* That was a whole lot of money down the tubes.

Plussat: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.

Miinukset: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.

Plussat: Coffer maker in the room was nice...personal Keurig

Miinukset: Breakfast was bad and one morning there was no hot food.

Plussat: Location and absence of casino.

Miinukset: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.

Plussat: Clean non smoking and no casino with reasonable rate

Miinukset: No swimming pool

Plussat: Place was clean looked modern.

Miinukset: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general

Plussat: Very clean property, friendly staff, great location and nicely decorated.

Miinukset: Slow elevators

Plussat: The room and bed were comfy

Miinukset: I like everything pritty much

Plussat: Location, good service and cleanliness. Non smoking a plus. Good size room.

Miinukset: The finish line to a marathon was right outside the hotel and someone was using a loud speaker at 7AM IN THE MORNING to announce runners crossing and getting the crowd riled up. Then police on a motorcycle proceeded to use their sirens as the runners were getting getting close and finishing. Went on foe more than an hour. That was awful. Had I known I would have stayed somewhere else. Did not get the sleep and rest I was looking for Sunday morning because of the marathon. It was awful.

Miinukset: Hair balls in bath dub. I was lecturing and this was paid for by host yet they claimed I was responsible for resort fee not host. Unhelpful and greedy

Plussat: Staff was great from the shuttle drivers on the way in, to the driver on the way out. They went out of their way to assist with any requests, were always friendly and responsive. Rooms are nicely updated and the beds are comfortable. Close to the airport. Indoor pool.

Miinukset: The standard pillows are terrible. However, they do have a pillow menu you can order from, which I did on the last night and it saved my sleep. It is a little far from the main downtown area, but super convenient to the airport and convention center.

Plussat: Had everything I could have asked for. Hotel staff was extremely friendly and helpful. Room was clean and a great value.

Plussat: Clean modern room

Miinukset: Even though they charged me the gym fees, when I tried using the treadmill, it didn't work.

Plussat: Everything The spa was out of this world Every one of your staff truly cares Very personable Outstanding

Miinukset: The staff was rude to my guest asking for identification from me and I purchased a room with a cabana they seem to have some sort of racial issues with my guest. The rooms were hot and the AC was not working as well as it could of.

Plussat: Rooms are nice and comfy. Very kid friendly, my kiddos loved the arcade.

Miinukset: Our last time we visited we had free rooms and a refrigerator was in our room so this time we paid for our rooms and I was expecting to have a fridge. But there wasn't one and I called service desk and it cost $20/night. We already paying for room and resort fees, expensive dining and see were still going to have to pay for that!!! Not well ventilated.

Plussat: This casino is very clean and has a new feel in comparison to others. Every employee I came across was very friendly. My daughter loved the pool

Miinukset: Wish it was non-smoking in the casino, but that would be unheard of.

Plussat: Napa Bistro happy hour. Great beds and linens. Nice rooms.

Miinukset: 3rd party reservations were wrong. I had to contact them to get it corrected. Took 1 hour. Didn't win, even a little.

Plussat: I enjoyed size, restaurants, staff, gaming. Loved the comfort.

Miinukset: NA

Plussat: Their buffet is second to none in Reno! Comfortable clean rooms with great views of the sierras. We stayed here for the close proximity to the convention center. Kids enjoyed the pool.

Miinukset: $21 per day resort fee tacked on to room.

Plussat: Nice, clean room. Friendly staff

Miinukset: It would have been nice to have a mini-refrigerator in the room for left overs. Drink service while gambling was not the best. I had to keep tracking down the cocktail waitress

Plussat: Nice non-smoking facilities, clean comfortable room,, super staff, easy parking and a great breakfast.

Miinukset: N/A

Plussat: Clean and great breakfast

Miinukset: Very noisy. Young children running the hallways and banging on doors in evening. Lots of noise on floor above too. Three times kids knocked on our door- twice they ran away when it was opened. Once they said sorry, wrong room.

Plussat: The staff, from the front desk to housekeeping, are the very best and the friendliest I've ever experienced. Everyone was willingly to help and always with a smile upon their faces! The facility and rooms were top rated as well as extremely beautiful and clean. Recommended to anyone at anytime!

Miinukset: Customer service was terrible.

Plussat: Receipt in my email on morning of checkout

Miinukset: The check in clerk didn't understand the online checkin process, making me "register" like I walked in off the street. Also didn't acknowledge my hhonors status.

Plussat: We liked the indoor pool and the spacious suit.

Miinukset: The bed was too firm for my liking but other then that it was great!

Plussat: Clean, new and nice service