Reno hotellia

Plussat: This was the best location for families with access to the river park.

Miinukset: Ventilation in the room could be better.

Plussat: Great place The rooms were clean and Large size I would definitely come back ..

Miinukset: The lobby seemed very dated Everyone was friendly and knowledgeable ...

Plussat: We liked the old-fashioned charm.

Plussat: Hipster vibe, very friendly staff, downtown location, clean, good beds and sheets, nice big room. They are trying hard, with some good ideas. And some room for improvement. Stay here...give them the benefit of the doubt...enjoy the quirkiness.

Miinukset: 1. The restaurant and bar and room service closes at 9pm...10 pm... on the weekends. Seriously??? 2. There was not a guide to the hotel included in the room. A rock climbing gym that is the entire 2nd floor and one whole face of the building...kinda cool...but explain it to me. How's it work? Other services? 3. The menu under the glass top of the night table...really? Pretty cheesy. Put the menu in the hotel guide, see above. 4. Glass tops on the night tables? Really? 5. The bathroom was tiny and not well remodelled - tiny tub, shower head at about 5'3"...I'm 6'4", I could barely wash my armpits...

Plussat: Renovated but it's still an old building. Has everything you would expect a hotel room to have. Good view. Staff was great.

Miinukset: Everything felt cheap. The room has only one winow ando the bath tub felt like it was flexing underneath me. Walls are very thin. And you can hear everything out side. Only parking was valet unless you wanted to walk.

Plussat: The rooms are very nicely decorated and functional. It's a fantastic concept and has a wonderful feeling (except the odd red lights in the hallways) and could be so perfect with some management. The evening ladies (Matina and ?) running the concierge lounge were fantastic, friendly, area knowledgeable and very accommodating. Too bad they don't run the whole place, it would be a much nicer experience. Being able to have your kids and dogs with you was very nice. The location is great. The restaurant looked nice but we decided not to try based on the experience we had with staff and poor management in the hotel. Seemed like a good idea to avoid.

Miinukset: Never once saw a manager in 4 days. Poorly poorly managed. No one seemed to know what was going on or who was in charge. Housekeeping was awful..awful. Asked for extra blankets and were told by one they didn't have any. The never replaced our towels and never refilled our coffee pods or glass ware. Dirty sheets and towels piled down hallways for hours. Disgusting. We had to walk over mounds of dirty sheets and towels to get to our room. We even saw some sheets and towels with vomit and blood on them. Can't imagine the health department would approve. Just get a cart and leave at both hallway ends to put soiled linens in instead of having guests have to see this. It wasn't just a few minutes or even an hour, it was hours. Steve Wynn would flip a lid seeing this. Totally understaffed for New Years Eve holiday. 3 slow elevators that also serve for housekeeping and everything else so mornings are insane and takes 15-20 minutes to get down. Rude front desk staff, had no clue what was going on at all and seemed put off to even be asked a question. For some reason they cram all of the food items, toaster, etc. in a small corner section of the concierge lounge so everyone has to crowd in to that corner and wait for their toast, etc. It would be so much better to move the computer and printer into that corner space and spread the food items out on the long bar area at the end of the room or anywhere else in the nice big large rooms. Anyone with basic food and hospitality knowledge would quickly see this as an easy crowd control flow fix. The literature all says the lounge is open all day but whenever you try to access not during the breakfast or evening times, it was locked. The entrance to the hotel could use some updating, upgrading. Automatic doors would be nice as opposed to 2 sets of heavy doors that collapse on you as you come through with luggage and poor bellman. The showers had luke warm water and no water pressure. That was a major bummer.

Plussat: Loved almost everything about the hotel except it was a little pricey for the amenities it provides. Price is relative to surrounding hotels, but it seems to offer less overall unless you pay even more extra to access "Club Level" amenities.

Miinukset: Tried to eat dinner at Roundabout Grill, which is the restaurant located at the hotel, but order was taken incorrectly after being asked about it twice, so the wrong food was brought out then it took an extra 20+ minutes to get the correct food. The staff was very kind and accommodating in trying to correct the mistake, but due to time constraints with other activities, I was forced to ask for a refund and never had a chance to eat the food which was wasted along with the hour I spent waiting. This won't keep me from trying to eat there on another trip, but it was a pretty frustrating experience especially as a guest of the hotel.

Plussat: Location and absence of casino.

Miinukset: Air conditioning poor. None in hallways. Minimally acceptable in room. Would not stay here again in summer months.

Plussat: Clean non smoking and no casino with reasonable rate

Miinukset: No swimming pool

Plussat: Bed was super comfy

Miinukset: Location, scratchy parking and commute to get to hotel from parking lot.

Plussat: Loved the finishes on the walls... but the decor doesn’t hit the cool factor :/ The read initially comes across as trending woodsy industrial... but the silk trees in the big wood pots- they need to go. I suggest, put in real pine trees in huge containers. And use real flowers... the fresh scents of woods and flowers is essential to this kind of hotel. The staff was very friendly very helpful. Dining staff were also very nice. LOVE the filtered water stand on the room floors- awesome idea! Good work!

Miinukset: The dining menu was great... but need some cushion chairs- There is a room divider made up of wood logs- cool look but when I sat nearby for breakfast... the smell of moldy dampness pervaded the air... fix that- and fix the rickety rocking tables. Get an auto door opener at your Entry way—- or a handicap door opener. Get better seating in lobby. Those leather chairs...dysfunctional too low hung- - maybe some leather contemporary high back chairs for those taller folk that need to sit in the lobby for a meeting. Get rid of fake flowers- fake trees- use real flowers real greens and , and real trees. And fresh flowers on each floor lobby. Fresh, pure, real.

Plussat: Place was clean looked modern.

Miinukset: The only Thing was the location it was in the heart of Reno but had a few pan handlers approach me. However I think that's just how Reno is now in general

Miinukset: We were told the sauna and steam was available to us, but when we found it were told we couldn’t be there and it was closed. I also did not know it was a pet friendly hotel thinking that the rooms would smell but they did not. In saying that I’m hoping they keep a section of the hotel without pets

Plussat: Very clean property, friendly staff, great location and nicely decorated.

Miinukset: Slow elevators

Plussat: The room and bed were comfy

Miinukset: I like everything pritty much

Plussat: We got a really reasonable price for a three night stay and usually when we get a bargain, we get a view of a rooftop or a parking lot. We were placed on the 15th floor with a nice view of the hills. Room is spacious, wifi signal strong. Only complaint is that wifi was cut off before 8 am on our checkout day. Prices in restaurants and cafes were also a surprise as they weren't jacked up because we were in a casino.

Miinukset: Wifi cut off early, before checkout time. Wifi only goof for two devices. We had phones and iPads so had to juggle.

Plussat: The bed was so amazing and comfy

Miinukset: It was good the way it was

Miinukset: Air conditioner was load

Plussat: Circus circus has everything located indoors, that includes restraints, gamerooms, casinos, bars, etc. you literally do not need to leave outdoors because everything you need is indoors

Miinukset: I think they should leave the margarita stands open longer during weekdays, at least until 11pm

Miinukset: Uncomfortable bed too soft

Miinukset: I made reservations on kayak via Last Minute Travel and it didn't tell me I would have additional resort fees and tourism surcharges until after I had made payment. Then of course it was too late to cancel my reservation cause I had already paid. This made the hotel almost double the original price. This is not fair and I blame Kayak, Circus Circus Reno and Last Minute Travel.

Plussat: The price and the staff are wonderful. Great for kids!

Miinukset: I've been staying here for years, but I'm starting to notice the wear and tear on the rooms. Bathrooms weren't as clean and fresh as they use to be.

Miinukset: I did not like that i was not told the complete cost for the room per day. Kayak tells you one cost but then after you get there your informed there is additional costs. It ended up costing a additioal 69.00 for two days stay on top of what i paid kayak.....to me thats like switch and bait

Plussat: I liked the location, room view , decor, midway, Circus acts, playing fun games with my kids .

Miinukset: Some of the staff , weren’t too friendly.

Plussat: The shows.

Miinukset: The cost was almost $200 for one night for a room to sleep in, nothing more nothing less. The reason for booking was for the midway when we got there we realized the midway for the kids was open to the public we should have booked a room with perks (a pool, free continental breakfast something!) and just gone over to the midway for a couple hours. Not at all financially family friendly. When I asked to cancel the room we were disappointed the woman at the registration could care less. Wont do that again.

Plussat: What I liked um not sure actually, we where missing few thing in room called housekeeping and they brought it up pretty quick and they were nice. El Jefe restaurant was pretty good.

Miinukset: Room needs to be updated badly, there’s no cart to roll your belongings to the 28th floor. I wish they had more things to do in the hotel like bowling and also better food selection. We actually left during the day and went to other hotels for their food and entertainment/activities.

Plussat: Location is great

Miinukset: Bed hurt my back

Plussat: Mutkaton asiointi vastaanotossa, hyvä ilmainen ja hotellin tekemä autopaikoitus, runsaasti ajanviete- ja ruokailumahdollisuuksia, hyvä sijainti kaupungissa.

Plussat: The convience of day trips to local events and cities. clean, updated and friendly staff.

Plussat: Everything was close and rooms didn't stink.

Miinukset: N/A

Plussat: Nothing

Miinukset: The shower did not work we had to change rooms in our pajamas because we had not been able to take showers,we had to move our own luggage because the woman at the desk said the bellmen were busy. the only nice and polite staff member we ran into was the maintance man who came to try and fix our shower.i have told everyone I do not recommend this hotel to anyone.

Plussat: nothing

Miinukset: the room was not clean, not a king size as requested and booked, and the bathroom was old and cheap. the room and linens smelled like smoke.

Miinukset: every thing you need it you should pay for it ex; wi fi , telephon

Miinukset: Pool out of service in July. No fridge in room.

Plussat: The staff was great and treated us well. There was a lot to do, the clubs, bars and entertainment were all open and plentiful.

Miinukset: It's an older hotel that is going under remodel, some features were closed like the pool and fountain.

Miinukset: Went with my 98 year old Mom and Sister. Was a birthday trip for my Mom who was a passionate craps player. We loved the facilities and friendly staff. Very easy to move between three casinos and restaurants. Appreciated that since moving around a bit difficult for my Mom. All in all a fun experience for all of us.

Plussat: The elevator were really fast and efficient

Miinukset: The room doors are really old and the bathroom didn’t have an extractor fan

Plussat: The casino downstairs is nice

Miinukset: This place is awful. The rooms are outdated, similar to a Motel 6. Never staying here again.

Miinukset: Newly renovated room, and clean, although the bathroom renovation looks like it was done in a bit of a hurry. One relatively minor complaint: the sink was difficult to use without getting water everywhere, because the faucet is set so far back that it basically dispenses the water at the very back edge of the sink. When you wash your hands, the water goes all over the back of the counter.

Plussat: Its old hotel

Plussat: The people that worked there very friendly

Miinukset: Tv didn’t work tried everything to make it work and it didn’t . 2nd there was dry blood underneath the toilet seat cover. Room 2803

Plussat: Everyone was really nice. The rooms were nice and the beds were pretty firm, which I need. They also let us have a late checkout after we went to the spa so we could take our time.

Miinukset: The price for a couples massage said $125 but it was actually $125 per person so that could have been more clear. It was a nice experience though. Really nice. Thank you.

Plussat: Staff friendly and helpful

Miinukset: Better pool hours. Not open until 9 and closes at 8 Barely able to use it!

Plussat: The selection at the Cafe was great including the Asian food selection. The wait staff were also excellent.

Miinukset: The cleanliness of the gaming area. The slot machines were often covered with ashes and drink spillage. I did not notice this lack of cleanliness last time I visited the Silverlegacy.

Miinukset: I sent an email from storie04@gmail

Plussat: it was clean and a nice crowd

Plussat: We found the hotel & parking well located and easy to find, room very clean and great view,

Plussat: The staff were extremely friendly and made us feel welcome. I can honestly say that I have never been to a casino/resort as lovely as this one.

Miinukset: I cannot think of anything.

Plussat: the comfort of the bed and pillows was fantastic. My niece and I almost did not wake up, we both slept so sound.

Miinukset: I stay there often, I go to tax seminars and I have no complaints. Sorry I couldn't find something critical, but I have none.

Plussat: Parking and check-in were very easy. The room was comfortable.

Miinukset: The pillows were uncomfortable - very high and hard. The food was very expensive.

Plussat: everything but price

Miinukset: malfunctioning curtains

Plussat: Excellent selection of restaurants.

Miinukset:

Plussat: Housekeeping was fine! Bed made,everything was clean. Staff was vey courteous. The hotel itself is beautiful.

Miinukset: There was mold on the shower vent which made my allergies go crazy!!! There was an oxidizer in the room, (for what, I do not know, unless to get rid of the mold, which could have been accomplished by cleaning the vent) The lite in the shower went out (Bulb blew out). The main complaint was the room air;there was something very wrong here which made my stay VERY uncomfortable. The executive suite was beautiful but miserable because of the air quality.

Plussat: the variet of things to do

Miinukset:

Plussat: nice room,friendly staff

Miinukset: no coffee in room