Hotel Baia Imperiale & Spa

They cancelled my booking with no reason and with no warning. I had to book the same room again (unfortunately I arranged with my friends to be there) but they charged me 25% more! I used the same card with no changes. I tried to call and talk to them but the man on reception was talkative like a radio, not listening me at all. Never more.

Nothing.. Unfriendly receptionist.. She lied to us regarding hotel director... Etc..

The worst hotel I ever been in my life, we booked the superior suite with sea view, which is the most expensive and biggest in the hotel 35m2... We got a 18m2 room at the 2nd floor and they asked extra charges for using the 25m2 spa... I told the receptionist that in order to qualify as a 4 stars hotel, you need to ofer eigter e gym or pool or something different and that this is in the higher price of the room included... That's why we join 4 or 5 stars hotels.. It can't be a extra charge for that and especially when you book the most expensive room in the hotel!!

Breakfast selection was rich and it was tasty. The view on the sky and little bit of ocean was pretty.

The staff was not friendly and tried to charge for stuff that was not listed in booking.com. The balcony only had one chair so we couldn't really use it. The hotel needs remodelling. The SPA is indoors pool where in 10 minutes I got 8 mosquito bites. The air-conditioning barely works. The room was not blazing hot but it got smelly and damp due to AC. There wasn't even glasses for water in the room - only plastic one time cups.