Urquiza Apart Hotel & Suites

Unfortunately, each time I visit the Urquiza Apart Hotel, it is getting worse: out-dated decor, lack of maintenance, and a number of things that have contributed to me deciding: "although have I liked to stay in the past, this is my last time". I'd like to mention a few of the experiences I had: After a practically 20 hour trip, when I arrived and filled out the form at the reception, the receptionist asked me if I could pay my stay in advance. I explained that I preferred to do it on the last day of my stay (as per the terms of the bookings). They explained that they had some clients who left the Hotel without paying (?). Despite if this is true or not, I found it quite awkward and offensive, because first of all, I have been a regular customer over the last few years, and with me, they have never had that problem and, secondly, if the customers run away with paying it means the administration or reception of the Hotel is failing! In the end, I agreed to pay half of my stay up front and the rest at the end, but I was not happy with the situation. The next day, I couldn't flush the toilet for hours due to a problem with the plumbing. I called the reception to report it, and the response was that the situation (a lack of water) was quite common in all the rooms but they were expecting it to be resolved in the next “few hours”. It took much longer, and in the interim, the receptionist offered to bring me some buckets of water instead. While helpful, this is not really acceptable in a 4-star hotel. Lastly, the Internet hardly worked which prevented me from being able to plan my time while I was there. To be honest, I can see why I was asked to pre-pay the full amount in advance; the service provided was not up to what is fair or advertised and I would have been within my rights to receive a discount.