Plussat: "I only like the hand sanitizer and a mask that gave us"
Miinukset: "The food they service was bad"
Plussat: "Food and entertainment was great."
Plussat: "The food"
Miinukset: "Boarding process. Waiting gate was small for the plane we were using"
Plussat: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Plussat: "The staff were good"
Miinukset: "Better seats and it was not Turkish Airline they change to another company"
Plussat: "The flight crew was excellent IAD to IST."
Miinukset: "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"
Miinukset: "Food and service"
Miinukset: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Plussat: "Food and crew from SFO to Istanbul were the best. I couldn’t have asked for better. However , arriving in Istanbul the service severely deteriorated. Had to wait a long time for a wheelchair and then was just dropped off at the gate. When I asked for assistance down the jetway I was told “it’s just a short walk”. All of the business class people gathered in a group and charged when the door opened. I was afraid but walked down"
Miinukset: "No assistance at Istanbul airport turned my opinion of Turkish airlines. The is not my first bad experience at Istanbul with wheelchair service but thought it would be better since I flew business class this time. Movies are old and need to be updated"
Miinukset: "Food. Lack of vegetarian options in 2nd leg."
Plussat: "GOOD FOOD GOOD CREW"
Miinukset: "NO TV IN FLIGHT"
Plussat: "The crew were all very nice and the food was good."
Plussat: "Best food. Best service. 45"
Plussat: "Food personnel"
Plussat: "All was great, until..."
Miinukset: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Miinukset: "Please don’t be black and travel with Turkish Airlines. They are rude and racist. Over booked flights, chances of missing connections. My son ranged the bell to ask for water. When the hostess came, she spoke to the white lady sitting next to him, the person told her it is not be that ranged it is him. He wants water, she walked away did not speak to him and never gave him the water. The only food they served was pasta. If you don’t eat that no other options. They will pump you off a flight that you purchased because they are over booked and expect you to be ok with it. No customer service at all."
Plussat: "Excellent service, great to see people smiling and happy to be there."
Miinukset: "Their WiFi is terrible."
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Smooth flight in general, nice staff"
Miinukset: "Food used to be better"
Plussat: "great food! competent crew. all efficient and good."
Miinukset: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Plussat: "The staff was nice & the food was pretty good for airline food. Good movie & entertainment selection. The usb charger at each seat was extremely convenient & helpful. The provided slippers, socks, lip balm, tooth brush, tooth paste & sleep mask were a very nice touch."
Miinukset: "The plane was extremely hot upon boarding & stayed that way for quite some time. People in our group thought they might pass out from the extreme heat. Once it cooled down, it was much more comfortable & bearable. Wish they offered more food items for those allergic to dairy/gluten."
Plussat: "In economy class,was the best space and service I experienced so far! I was surprised by the level of service!"
Plussat: "Friendliness of crew."
Plussat: "Food and staff were good."
Miinukset: "The seats were tight when the person in front leaned all the way back. His or her head was practically in my lap forcing me to lean back, to the annoyance of the person behind me. All was fine after the meal when everyone leaned back."
Miinukset: "The crew offered no help or solutions when I was denied af security and had to return to ticketing to check a bag. They refused to check the bag and caused me to miss the flight, and offered to rebook me for over $2000. Shady. Most unhelpful agents. You'd just better hope you don't have an issue, because the customer service is some of the worst I've experienced. Won't fly them again."
Plussat: "The staff!"
Miinukset: "The turbulence lol"
Plussat: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Miinukset: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Plussat: "la comida y el serivico del personal arriba del avion"
Miinukset: "No me gusto la espera en algunos boarding de los aeropuertos"
Plussat: "pleasant flight attendants good food food always available which is nice for 11+ hour flight superb selection of movies"
Miinukset: "Turkish Air desk at airport gave us incorrect information that nearly made us miss our flight"
Plussat: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Plussat: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Miinukset: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Plussat: "Always courteous service."
Miinukset: "The flight was delayed and we had to run for our connection."
Miinukset: "Flight was delayed causing us to miss connection. Turkish Airlines personnel of little help."
Miinukset: "My tv and monitor didnot work...10 hour flight was sooo awfull,pluss i couldnt charge my phone ...When i ask to find me a seat they couldnt and i asked for upgaded seat they have seats but they are not allowed to put me there......10 hour flight I staired at the black screen tv..I paid same amount of money as theothers but got less service and crew didnt even bother the help"
Miinukset: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
Plussat: "service always good"
Miinukset: "on the last flight didn't even have a personal monitor"
Miinukset: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
Plussat: "Everyting is good and smooth with no problems at all"
Miinukset: "Nothing was bad"
Plussat: "Istanbul airport was very crowded and bathroom were not clean"
Plussat: "Although there was only one option for meals, they were good nevertheless. The entertainment on Turkish Airlines is the best I've ever seen on any international airline. There are so many options and the layout is new and modern."
Miinukset: "Compared to my flight from New York to Istanbul, my flight from Istanbul to New York was less wonderful. The crew was not as attentive and was not helpful in assisting the grandmother who was sitting next to me with her 2-year-old grandson who wanted to know if another seat was available. There was only once choice for the meals, which I found odd on a long international flight, but I did enjoy the meals. The plane was older than the one I took from New York and were less comfortable. I don't usually have a problem with legroom (I'm pretty average height at 5'5"), but the legroom on this flight was noticeably smaller."
Plussat: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Miinukset: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Plussat: "Excellent service"
Miinukset: "I am a vegetarian. I did forget to order vegetarian meal. When I said this at lunch time the response was "sorry, we do not have any extra vegetarian food." Not even attempting to see if they can substitute with any fruits, chocolates etc."
Plussat: "The food was great and the movie selection was also good"
Miinukset: "The person who checked me in did not give my boarding pass for connecting flight and also didn't ask me if I wanted my bags for my layover stay inistanbul. Good thing I asked or else I would have been without essentials."
Plussat: "Up to date movies!"
Miinukset: "Crew need to smile a bit."
Plussat: "The attention to the crew. They were attentive to all orders"
Miinukset: "The food has too much bread and pasta. The seats recinan well but there is little room"
Plussat: "Great food selection and lots of variety. Great customer service and friendly. Both teen ager kids enjoyed the entertainment selections Due to our 20+ hours layover in Istanbul to final destination Italy we booked the hotel in advance. While going we booked near by Sultanhat bazar and while coming back to USA we booked near airport. Airport hotel even cost more was not good as compare to other hotel. We had a very good time to visit Sultan bazar. Enjoyed chesnutt."
Miinukset: "While flying from IAD to Istanbul leg space was really bad but remaining flight's were very comfortable throughout Italy"
On my flight to Zaghreb i had an Echo Classic ticket with baggage allowance and on my return suddenly an eco light without allowance. Had to pay more than 50 Euros for my luggage.
It was awesome experience
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
The flight arrive to Sarajevo late and I was almost loosing the chance to catch my next flight to Dammam.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Space, seats, movies."
Miinukset: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Plussat: "The seats were nice and the food was unusually good"
Miinukset: "More water brought to the seats. The landing was strange. The pilot pulled up on the first approach and when the second approach was completed the steering was stuck. They ultimately got the steering to work."
Plussat: "Staff was extremely nice and helpful"
Miinukset: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Loved the food and drink service."
Miinukset: "Did not like how far back the seat in front of me went. Causes a cramped ride."
Miinukset: "My luggage did not make it with me."
Plussat: "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Miinukset: "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."
Plussat: "The flight attendants were friendly. The seats were new. The movie selection was good."
Miinukset: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Lufthansa is a good company overall. The entertainment system was very good."
Miinukset: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Plussat: "The crew's efficiency and friendliness"
Miinukset: "Having to fly to Germany to come to San Diego"
Miinukset: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Plussat: "The crew was very good and we were right on time."
Plussat: "great airport and ease of check in and quickness on boarding flight."
Miinukset: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Plussat: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Miinukset: "Rating and bad customer experience shared on web...."
Miinukset: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Plussat: "Asked for an extra pillow - handed that straight away. Excellent food - loved every meal, both portion and quality. Boarding process was smooth too. Pilots are always great."
Miinukset: "Would have been nice to get upgraded to premium economy since they had seats available."
Plussat: "The Lufthansa crew is always wonderful as always."
Miinukset: "screaming and kicking child behind my seat, with no way to "escape". I had a severe cold and that was certainly not something I needed, I tried to get some rest, but that was impossible. The seats are getting smaller and smaller, hardly any legroom whatsoever. Also, what I had planned on bringing on the aircraft as carry on (which was my work equipment, tablet/printer etc), I had to check in as luggage because it was "overweight" meaning more than 8 kg and pay ADDITIONAL $200 (in addition to the $100 I already paid for one suitcase). I've seen many passengers with "heavy" carry on, which they were apparently allowed to bring into the cabin without any problems. I had never had to pay for any carry on, and I am seriously considering using another airline for future business travel."
Plussat: "At least Lufthansa has a little bit more leg room."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "I liked that the flight attendants were courteous and attentive."
Miinukset: "The entertainment system is a compkeyfailure and is unresponsive to touch screen. The entertainment feels like it was done to please everyone. In the process the selections are of limited interest. Movies are not interesting and often not available. If this entertainment were on the ground it would be a train wreck."
Plussat: "They were waiting for us even we were running late from connecting flight, everybody was super nice"
Plussat: "Great crew, good humor and helpful!"
Miinukset: "Could have had more beverages served. But to many kids crying & screaming (not crews fault)"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "the food was not kosher chicken with milk at the first flight the past was owerfull"
Plussat: "Smooth flight. No delay, no unpleasant surprise."
Plussat: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Miinukset: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Plussat: "E-mail notification on change of gate"
Plussat: "my favorite airline"
Miinukset: "Boarding was a little chaotic. Everyone kind of ran up."
Plussat: "Staff was very professional, the plain was new and clean. Food and drinks were also good."
Plussat: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "I am tall and the seats are too close together."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Miinukset: "Flight attendants were rude, inattentive, and unhelpful. Made us put both carry-ons under our seats while other people had both carry-ons in overheads. Super uncomfortable flight and terrible experience."
The staff were excellent, very helpful and efficient
Good cabin crew, Wi-Fi availability al through my trip.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Miinukset: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"
Miinukset: "There was no entertainment available."
Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Plussat: "The crew"
Miinukset: "Seats! They were too small!"
Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Plussat: "FA kept bumping into my seat waking me up"
Miinukset: "Return the 777 to 9 across"
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Plussat: "Not much but the staff"
Miinukset: "No room, boarding was slow, zero bag or legroom"
Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Plussat: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Miinukset: "Business class seats weren’t comfortable and too narrow no entertainment."
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Plussat: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Miinukset: "Slight issue with headphone connection, was not the only passenger."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Miinukset: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Plussat: "The plane arrived in New York smoothly"
Miinukset: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Plussat: "The noise-canceling headset is good."
Miinukset: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Plussat: "All was good we didn’t feel the time 9 hours passed easily"
Miinukset: "Nothing special"
Plussat: "Smoothness of flight and service"
Miinukset: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Plussat: "It es a good flight back"
Miinukset: "Items missing on duty free purchases"
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"
Plussat: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Miinukset: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Miinukset: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Miinukset: "Late...delayed from algiers"
Plussat: "cookies were great"
Miinukset: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Plussat: "Good entertainment"
Miinukset: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Plussat: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Miinukset: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Plussat: "Bar/Coctail service on AF was excellent."
Miinukset: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Plussat: "The in-flight entertainment wad quite nice, even though the screens were old."
Miinukset: "The vegetarian meal was tasteless. I expected way more."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
Plussat: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
airport staff are very spoiled disrespectful
No option to reserve a better seat. I was allocated the last seat in the middle in the last row at the back of the airplane. Completely full airplane, which again made me nervous due to COVID-19 risks of getting infected. Crew was very efficient, though.
Miinukset: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Plussat: "The variety on the LATAM Play."
Miinukset: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Miinukset: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Plussat: "Very pleasant and professional crew."
Plussat: "Everything on time. 30 minutes ahead of schudle"
Plussat: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Miinukset: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Plussat: "Crew is friendly, plane is new and clean"
Miinukset: "they charge to choose seats before hand, shouldn't be a privilege to do so"
Plussat: "My fellow passengers."
Miinukset: "Entertainment — too limited, not enough choices, interface/system is outdated. Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence."
Miinukset: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Miinukset: "Nothing. All excelent"
Plussat: "Crew was very helpful and polite. Seats are ok"
Miinukset: "Didn’t know that Mac users need to download app before the flight. My suitcase handle was ripped, filed a report. See what happens. I guess someone will contact me."
Plussat: "Seats were newish, crew was very friendly"
Miinukset: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"
Miinukset: "Better pillows"
Plussat: "The snack was ok."
Miinukset: "The flight was delayed for over one hour and a half and nobody could tell us why"
Miinukset: "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."
Plussat: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Miinukset: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Plussat: "Friendly employees"
Miinukset: "Seat pitch"
Plussat: "Vegan food please!!!"
Miinukset: "Las time change my AirPort"
Plussat: "Excellent boarding, something that all the airlines should do: starting boarding from the back of the plain. Boarding is much faster."
Plussat: "Nice friendly crew"
Miinukset: "Very cramped seating. My knees were jammed against seat in front of me. I am 6' 2""
Plussat: "About as comfortable as it could be given a 10 hour flight and a pretty full plane."
Miinukset: "Boarding at LAX was unpleasant. Waited in a crowded shuttle bus for at least 20 minutes then long drive to a remote boarding gate."
Plussat: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Plussat: "crew, punctuality, comfort"
Miinukset: "no lounge. $20 coupon toward meal at mediocre airport restaurant does not cut it. very laborious boarding process very long wait for 'priority' baggage entertainment system not functional"
Miinukset: "The flight Santiago Buenos Aires was delayed and no one informed us. The seats where unconfortable. The food basic."
Plussat: "the flight was quiet"
Miinukset: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Plussat: "The whole flight went smoothly and I really have no complaints about the flight itself."
Miinukset: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Plussat: "We got on the plane after flight from LAX was delayed by 8 hours"
Miinukset: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."
Plussat: "I would fly Latam again, good service and I saved a lot of money"
Miinukset: "Would like a lil bit more legroom"
Plussat: "Timely and leg room ok."
Miinukset: "I’d rather have the option to buy good food than to get prepaid substandard food. No entertainment system available but these days everybody brings their own tablet anyway. Crew was polite and professional."
Miinukset: "Luggage lost"
Plussat: "There was nothing special"
Miinukset: "Staff attitude food"
Plussat: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Miinukset: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Plussat: "Service was very good and professional"
Miinukset: "Flight was packed but thats expected"
Miinukset: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Plussat: "Super-friendly staff. Thanks!"
Miinukset: "Crying baby next to me! (not the airlines fault though haha!)"
Plussat: "Staff was nice despite the situation."
Miinukset: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Plussat: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Miinukset: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Miinukset: "To short connection"
Miinukset: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Miinukset: "It took forever to load the plane and they overbooked a few seats. The crew was clueless about how to handle seating a nice family whose seats were taken. 20 minutes later, the crew finally got it together. Also, the sandwich sucked. Some type of cream cheese on a lousy roll. Unbelievably bad and a calorie waste; tasted like wall paste."
Plussat: "Boarding was handled very efficiently"
Miinukset: "The plane looked very dated. But otherwise it was a pleasant experience"
Plussat: "Everything! :)"
Plussat: "I am deaf, almost 68y. Old. They insisted to escort me to the gate, I was very happy to be escorted by a beautiful young girl. I would have been a little lost had I gone through the screening by myself. The indicated gate number was changed as well."
Miinukset: "Liked everything"
Miinukset: "Tiny uncomfortable OLD plane !!"
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Viaje en Buissnes class, asiento 4 A, el televisor no funcionó nunca a pesar que lo resetearon Y el vuelo tuvo 3 hs de demora Gracias
Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had.
Miinukset: "Everything. Major delay, lost my vacation time"
Plussat: "No problem with the flight itself"
Miinukset: "Fewer gate changes"
Plussat: "Thanks Jennifer, my flight attendant"
Miinukset: "Under the current health emergency the whole crew went above and beyond. Thank you!"
Miinukset: "Employees I understand that sometimes they see a lot of people and it can get overwhelming with the job but giving good attitude it’s a most."
Plussat: "I just like flying in general"
Miinukset: "Flying oo high of the altitude made my ears feel like they’re about to burst."
Plussat: "Crew was good. There was a lot of movies available. A LOT!"
Miinukset: "The boarding process was the WORST!"
Plussat: "Plane was new"
Miinukset: "Extremely cramped, surly flight attendants, and terrible food."
Plussat: "Very friendly professional crew. Very comfortable business seats."
Miinukset: "Nothing on this flight"
Miinukset: "Flight was delayed"
Plussat: "Beautiful plane, new, very comfortable."
Miinukset: "Two hour delay in taking off."
Plussat: "Movies, food, drinks"
Miinukset: "2 hour delay, middle seat"
Miinukset: "Delays. Unexplained."
Plussat: "The plane"
Miinukset: "The food"
Plussat: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
Plussat: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Miinukset: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Miinukset: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Plussat: "Excellent Travel"
Plussat: "All...mainly Luis, one of the on board flight attendants, in charge of pampering us with excelent attention, in the most minor details of food preparation , always pain attention to our needs and Confort."
Miinukset: "Nothing to complain about On this trip, wich departed Kate due to bad weather in Miami, due to heavy rain adn storm, and in spite of that, the flight arrived just a few minutes behind schedule."
Plussat: "Arrived and left on time, something that really counts!"
Miinukset: "I checked in in Miami airport 12 hs before leaving. I was told by the fake friendly attendsnt that our seats , my husband’s snd mine, were separated. When asked to see if wevcould bd placed together she sarcastically commented that we had bought our flight through expedia and if we had dome it directky with AA we might have been together. Shame on her comment! AA offers their flights to many companies snd I now wonder if her comment is true, which makes me consider next time I choose an airline. In Buenos Aires when We checked in something similar happened and we could not book our seats the day before bcause they were all taken . The answer was if we wanted a better seat we’d have to pay because only back seats are available in economy and AA waits forbthose whi pay first and only then they”ll give us a seat. I”ve travelled several times with AA and feel the service is not worth the money I pay for it. The food on our flight back to BA was not good st all. However , I have to point out that all my flights BA to N Y, N Y to Mia and Mia BA left on time. On the whole it was good but I believe AA cares onñy about money and I feel disappointed"
Plussat: "The seat was comfortable."
Miinukset: "The engine noise was loud."
Plussat: "On time."
Miinukset: "Very little entertainment. Would love some Wi-Fi."
Plussat: "Beautiful design n great storage"
Miinukset: "Hard to get out of seat unless in fully upright biz class position"
Plussat: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Miinukset: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Miinukset: "Late taking off. Almost missed my connection"
Plussat: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Miinukset: "space was small in economic class"
Plussat: "Entertainment system and new plane"
Miinukset: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Miinukset: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Plussat: "Service, flight experience, entertainment"
Miinukset: "Checkin Personal It was delayed 4 hours"
Plussat: "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
Miinukset: "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
Plussat: "Excellent entertainment options"
Miinukset: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."
Plussat: "Very quick connection"
Plussat: "Was really good flight"
Miinukset: "i didnt like the food tasted like it was in a fridge forever"
Plussat: "Personel attitude and excelent service"
Miinukset: "The 2 hours delay to deppart and the small room in seats."
Plussat: "Seats Wifi Tv Seats again"
Miinukset: "Crew is so so"
Plussat: "all the experience"
Plussat: "American doesn't complain about bags and weight. It makes my trip less stressful."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "The cordial treatment by the crew members"
Miinukset: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Plussat: "Everything was ok."
Miinukset: "I STRONGLY dislike how the airline acts as if they are the immigration and they demanded that I buy a very expensive plane ticket to show that I would be leaving Argentina within 3 months. There are so many expats in Buenos Aires and they all buy tickets in Argentina to go to Uruguay within 3 months. Upon showing the immigration of Argentina my USA passport at the entry, they have NEVER asked me for any kind of proof that I would be leaving within 3 months. At first I started to purchase a ticket to Uruguay by boat and the attendant even asked me the website of the boat because she told me that these problems come up all the time for expats going to Argentina for longer than 3 months. You are ONLY AN AIRLINE. YOU ARE NOT THE IMMIGRATION OF ARGENTINA. Having this said, I never plan to fly Avianca again."
Miinukset: "Not on time, no entertainment system, little space"
Miinukset: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "La puntualidad y responsabilidad del bpersonal de abordo."
Miinukset: "LOs espacios entre asientos son bastante reducidos."
Miinukset: "Delayed 2 hrs"