Belek hotellia

Plussat: FOOD: was really good! Especially at the a-la-carte restaurants! GOLF COURSE: very nice golf course

Miinukset: 1. POOR PRICE-VALUE compared to other hotels. We divided our stay into two different hotels. Maxx Royal and Gloria Serenity (both hotels cost same price!). Gloria was clearly a downgrade. Most of the restaurants/bars were closed down, very limited offering. It felt like a total different world compared to MAXX Royal (really great hotel, vivid and great full offering!) 2. INTERIOR: quite outdated and 90’s - needs an update. 3. OFFERING: We stayed beginning of November at the hotel. The Winter offering is very limited at Gloria Serenity. Beach was shut down (even the sun was shining whole week and we had 22-24 degrees). Most of the restaurants were closed, no open-air bars. Nothing! Can't judge the summer offering, I guess that's better! But the price winter/summer are almost the same, I would have expected a decent price reduction to justify their very limited offering. 4. NOT VERY FAMILY FRIENDLY: everywhere 'adults-only places'. I didn't felt welcome with my son at the hotel. E.g. Buffet restaurant: Nice area with day-light (next to window) - adults only. The others had to sit next to the corridor, felt more like an airport hall. Some a-la-carte restaurants allow only once per week kids. Again adults only! 5. VERY CONSERVATIVE MANAGEMENT: there are everywhere too many rules. Like a-la-cart restaurant can be booked only 2 days in advance, if you cancel, you have to pay penalty, at some restaurant adults only etc. When I go for vacation, I'd like to switch off and feel comfortable.

Plussat: Everything was amazing

Miinukset: Nothing

Plussat: Golf

Plussat: Food is great all card restaurants Cleaning of the room Service in restaurants

Miinukset: I don t like beach and comfortable on the beach,beach is not clean, Staff is good but not all of them and need to be more normal in communication especial on reception.

Plussat: The Staff, in the main, are fabulous.

Miinukset: All loungers usually on Piers and Decks had stuff on them but not people. This is a disgrace, there should be a time limit and if no return in that time the it is cleared and made available for less selfish guests,

Plussat: Wonderful facilities. Well equipped gym. Good food with a variety of restaurants. Nice pools saltwater and freshwater. Easy to unwind and relax. Grounds well laid out.

Miinukset: Resevation of sun loungers while not being used by some guests. Biting insects could be a problem at day and night.

Plussat: Everything! Perfect luxury holiday!

Miinukset: Nothing

Plussat: Good services

Plussat: Amazing hotel & services: food, rooms ,sea We’ll back again for sure..

Miinukset: Nothing

Plussat: Client Relations service worked perfect. They always wondered how could they help and solved the questions quickly. They helped me to make an upgrade to a family suit, cause I traveled together with the children.

Plussat: Food and pools

Miinukset: Internet quality is very bad in the pool area and restaurants.. Air condition unit is hot and they couldn't fix it..

Plussat: staff was amazing, helped with every request. food was amazing, allowed me to make international calls free of charge! pools, beach, gym, amazing!! did the Ironman70.3, and will highly recommend the hotel for next year

Miinukset: TV channels had no english movies. not a big issue, just saying....

Plussat: Very upmarket Food was excellent

Miinukset: Waiters do not speak English

Plussat: The staff was so nice and helpful if you needed anything they help you. The entertainment staff was great too made sure I had fun as I was alone on this trip. Great entertainment for kids too with the water slides and pools and play Center

Miinukset: Nothing

Plussat: Hyvä ruoka. Siisti. Hieno

Miinukset: Liian valoisa illallisravintola

Plussat: The location is great both for families and for golf players. The facility is well maintained, good food, enjoyable entertainment.

Miinukset: I think the staff could do more about helping people find lost things. My bathrobe was taken from the spa with some small things in the pocket and never found again, and also my mother forgot her sunglasses on a bench in the lobby and nobody could find them. Security needs an upgrade.

Plussat: Kids club! Spa!

Plussat: One of the best resorts in antalya cost everything is perfect and excellent services . very fast check-in and check- out all the staffs are very helpful especially Mr. Mustafa. The rooms are clean and the beds are very comfortable the beach is great . There are many varieties of delicious foods . The activities are amazing ... it's really a five stars resort

Plussat: Something from the movies There is a girl named Rufina A great deal has been with us The whole time has saved us Help us with everything Clean hotel Save everything included to try again There is also a reception guy by the name of LVI JUNIOR NGON A nice guy loves to

Plussat: The place exceeded my expectation! Large resort with many facilities around that made us spend the entire 4 nights inside without leaving the resort! Enjoyed the main restaurant a lot. Though the food is mostly repetitive, but the size and number of options offered meant we can try different items each time we go there and won't get bored. Enjoyed walking around the resort both at daytime and nighttime, while spending time at the beach, outdoor bar or inside cafe. WIFI coverage was superb, and it even reaches the beach! Room was bigger than it appeared in the photos, and was very cozy. Hot water available all the time in the shower, with good pressure too! Friendly staff all over since we walked through the gate until we left. It made my first trip to Turkey a very memorable one for sure.

Miinukset: Slight confusion using the 'clean my room' and 'do not disturb' signs. They are not signs but rather something that looks like a curtain tiebacks. Had housekeeping coming when we didn't want to until we figured what these tiebacks were for. I think another more obvious signs could be better.

Plussat: Excellent location, very well maintained, lots to do and you’ll never feel hungry.

Miinukset: Nothing to dislike.

Plussat: Lovely modern feel, nice room decor and fabulous entertainment

Miinukset: Buffet was a little repetitive and difficult to book into restaurants as always full

Plussat: We've been to this hotel for 3rd time in a row, so we really enjoy it, especially in terms of food, entertainment for kids, excellent staff, wonderful landscape with its pine-trees and a wonderful smell from them etc.

Miinukset: The only thing that bothered us is the key lock that kept broken from time to time.

Plussat: Everything was good. All the staff,accomodations,beatch, restaurants,were owesome. the veiw was excellant, all emplowees were freindly,houskeeping, internet and room services. And the most important is the location of the resorts,everything was owesome. Thanks Voyage for your hospitality. Best regardes

Miinukset: Everything.

Plussat: Great facilities, lots of tree and nature inside of hotel, stuff is amazing

Miinukset: Payment system, first were asking to pay by card then their portal was not working, asked to pay in cash on arrival, then again asked for card, at the end due to the system had to pay by cash upon arrival.

Plussat: After the renovation the hotel really manages to get maximum out of the relatively big territory (though indeed smaller than Gloria or Rixos). The territory is green, comfortable and very much kids-friendly, while having 16+ area for their relaxed time. Food is quit good but not enough options of a-la carte restaurants for this level of pricing. The aquapark and amusing park are fantastic for kids entertainment, and overall entertaiment program is great, both for kids and adults!

Miinukset: They are really trying to deliver good level of service, however, with more people coming in and high season it became obvious that they are failing: rooms make up quality was down and number of days noone simply cleaned it at all! There is no enough waiters in the restaurants and those that are in really overwhelmed in the rush hours.

Plussat: Every think it’s good super hotel very nice thank you

Plussat: Every think the staf of lobby and red bar and restaurant

Miinukset: Realy it was unbelivable hotel and staf and spcial thanks to mr ali from reception.

Plussat: The rooms and the hotel are super luxury and spotless clean. The quality of the sheets, the cleanliness of the bathroom, everything were absolutely perfect. The staff were very professional and friendly everywhere, especially in the main lobby. The food and beverages are all fresh and high quality in the main restaurant and the bars. There is also a 24/7 restaurant which you can enjoy its great menu anytime you wish! You can enjoy both heated indoor and outdoor pools. The outdoor one has heated sea water!

Miinukset: Nothing!! Truly, I cannot find any negative point for this hotel.

Plussat: food and drinks were high quality . staff very polite and professional. children s program for new year s eve was very good . and at lobby dj party was very good , the ventilation was very successful as if it was a street party

Miinukset: online department manager olcay bey was very rude. we arrange our reservation 6 months ago and he unjustly cancelled 10 days left. we arranged again with getting help from booking after many many unnecessary conversation. we were going to have fun but he stressed us very much

Plussat: Excellent all round except for the check in, some of the staff st reception weren't particularly nice, a guy with long hair tied up, and those that dnt speak English were very cold, not withstanding the hotel was great! Alessandra and Olga were our assistants these 2ladies were fantastic and very helpful

Miinukset: Excellent all round except for the check in, some of the staff st reception weren't particularly nice, a guy with long hair tied up, and those that dnt speak English were very cold, not withstanding the hotel was great! Also there should be enough buggy drivers to do trips to kids club, it's quite a distance from the main building to the kids club but we walked it.

Plussat: Was perfect holiday! Definitely will come back with more friends :)

Miinukset: Nothing bad :)

Miinukset: Daily goods were quite overpriced in in-hotel store.

Plussat: Great place for vacation with kids

Plussat: Everything

Miinukset: Could not fault anything

Miinukset: The food was not the best campers to the price... some of the staff (most of)was horrible and some (10%)was nice. We had all inclusive and the staff act like we are taking from their own pockets :(

Plussat: Location, restaurant staff

Miinukset: Reception staff was rude

Plussat: Really good facilities and super clean

Miinukset: Not ideal for adults only travellers as it is full of children

Plussat: everything is modest, beautiful

Plussat: Italian restaurant à la carte is the best Nice rooms and clean ones But mini bar not filled everyday

Miinukset: I didn’t like that besides the restaurants a la carte the buffet is the same everyday I can remember the place of every dish

Plussat: Foods

Miinukset: Most entertainers was suitable for Russians.

Plussat: - Great facilities - Great food - Very clean - Great Spa and fitness - Excellent wifi - Spacious rooms

Miinukset: - Do not go there unless you are Russian. We have been in 12 different hotels in Turkey thus far, but this was almost a Russian colony. We are Belgian, thus we are used to adapt and don't mind this at all, but I could easily imagine that such environment could be rather intimidating for others. - We were close to be ripped off by upon check-in on 26 December 2019. We had paid the total cost of our stay in advance by credit card and were there during New Year's Eve. The booking form clearly said that all meals were included and didn't say anything about an additional cost for New Year's Eve. Upon arrival, the staff refused to give us the room key if we didn't pay 150€ for their New Year's Eve festivities. We told them that we were not planning to attend those festivities and didn't want to pay this additional cost. They became quite aggressive and humiliated us in public. Only upon insisting and discussing, the staff agreed to give us the room key and we didn't had to pay the 150€. It turned out a couple of days later that the New Year's Eve festivities were only an option they offered to all customers and that they wanted to aggressively impose this to us. It was eventually solved but the staff refused to apologize. Having spent our holidays over 10 times in Turkey over the past few years, including during the Christmas holidays, such situation never happened before.

Plussat: Huoneiden siisteys oli hyvä. Buffet-ravintolan tarjonta runsas. Muita ravintoloita päiväruoalle myös hyvin tarjolla. All inclusive toimii hyvin. Ranta oli siisti ja laituri aurinkopeteineen hyvä. Lastenkerho oli toimiva ja ikäjakauma noin 2-7 v. Vanhemmalle lapselle ei juuri ohjelmaa. Vesiliukumäet hyvät ja riittävät. Kyydit golfkentälle toimivat. Golfkentät loistavassa kunnossa toukokuussa. Iltashowohjelma on erittää korkeatasoista ja viihdyttävää.

Miinukset: Hotellin ikä näkyy jo, huoneet hieman nuhjuiset ja kuluneet sekä kokolattiamatto makuuhuoneissa. Ilmastointilaite toimii hieman kehnosti ja pitää melkoista meteliä ja ilmanvaihto vaillinainen. Buffet-ravintolan valikoima sama joka päivä. A la Carte ravintoloihin ei saa helposti varausta. Henkilökunnan kielitaito olisi voinut olla parempi. Paljon venäläisiä.

Plussat: Everything was amazing

Miinukset: Nothing

Plussat: If you like resorts, all you can eat (and DRINK) and clean beach, this is definitely an amazing choice in Antalya! I recommend staying no more than three days as Antalya is a beautiful city and you will not get the chance to explore the city if you stay all the time in the resort

Miinukset: Better promote the events and programs happening

Plussat: I believe the best in class Huge , very very huge Relaxing , like big forest which u will never finish. 3 hotels i think in one extra huge resort. But if you want a room directly on the sea , this is hotel will not be ideal for u.

Miinukset: Nothing

Plussat: Huge, well maintained place, lot of activities

Miinukset: Make sure you choose right occupancy, 1 room 1 person allowed, for 2nd adult you have to pay nearly 150 Euros minimum apart from room rent Place is clean and huge but not chicest yet no one to help you plan, for a 5 star hotel there should be cordial and courteous services which is not even if you insist on it

Plussat: I greet the spa team which remains very professional and welcoming as it is my 2nd visit to the hotel and the maid Zouleiha who was very smiling and pleasant. the mini club team was very attentive

Miinukset: The carpet and curtains of the rooms were very dirty too much noise in the morning we had to wake up very early. At the reception, the girls were much more attentive and smiling than the men, the staff at the restaurants and at the bars very little smiling sometimes unpleasant especially with the children. The opening hours of the toboggans not at all adapted 10h12h and 14h17 it passes very quickly and the lifeguards make their law they firm times access up to 1/4 before. Remember to wake up very very early to be able to lie on the platform because there were mattresses reserved for the whole day. It's terribly lacking animation we fall into a deadly routine. In conclusion the value for money is not there at all.

Plussat: Good service, very yummy food, fantastic gardening and greenery

Miinukset: All was fine

Plussat: the resort was amazing

Miinukset: the food was not that good

Plussat: Everything was very nice. But the most is hospitality of the staff

Miinukset: Nothing, totally I spend my holiday exceptionally:)

Plussat: Location was superb, staff friendly and super efficient

Miinukset: Family room decor needs updating. A little dull which makes it look dreary

Plussat: Beautiful facilities, excellent staff and service, very good food, everything available for babies & children (baby food buffet, machine to steam sterilize bottles, special water for children, play ground, pool, kids club, toys...). We also appreciated the fact that some of their employees have down syndrome. Special thanks go to Yasemin, Erol, and Saniye from the staff in the dining area. We had a very relaxing holiday and would love to come again.

Plussat: All inclusive

Miinukset: Not all staff speak English

Plussat: The staff was so kind og friendly, Always smiling and helpful. The hotel was also very clean on every aspect with Great tasting food. This wont ve our last visit.

Plussat: The location is great, great food. Good shows. Nice people at the reception.

Miinukset: The people are not so nice , the animation team is great but in the main restaurant , for eg. Boss Zafer was not so nice to us and always looking what we eat it is for us or for the babies, all other guest use blender for shake and when i took it , we scream at me in the main restsurant in from of all the guest and said this is for baby not for adult, he saw that other guest use it before me but he scream on me.. This is something that is not so good to the guest when you on all inclusive holiday. Respect the guest nevermind where he is from. Also the bathroom is not good cleaned. And we get the towels afternoon , sometimes we have to call to bring us because they forget. The bathroom has the same stains from 2 days ago when we take shoower or wash teeth. Mini bar was not full again in 7 days that we were staying. They dont separate in main restsurant the area for childern and adult. We were eating in the adult area but they put next to us family with 2 small babies, all diner crying. INTERNET NEVER WORKED!

Plussat: Wifi not ideal

Miinukset: Huge and very well maintained garden spaces, abundant delicious food and excellent service throughout the hotel!

Plussat: Personal care was taken to all guest

Plussat: Very good location, greenery and garden on the hotel territory. Cleanliness of the rooms.

Miinukset: Internet connection in rooms was not good, though it was good in the lobby, around pool and even on the beach.

Plussat: The staff was excellent, very friendly and helpful, the place was extremely clean and the food was great.

Plussat: The activities,the daily shows, the music were so much fun, the food was amazing and the pools and the sea were great. Arrange for transport online, it's much cheeper, up to 50% less than the cost provided face to face.

Miinukset: The internet connection wasn't at its best. The mini market items were over priced. The beds are very comfortable, but I think that's because I dont like very hard beds.

Plussat: Classic Turkish hospitality,which I have seen only in Balkan nations. They are very kind and polite and have decent knowledge in various languages,their smile isn’t sour,it is honest. Also the check out time was at 12pm so you don’t have to wake up like I had to do in most of hotels that I stayed in during my life. That is a big PLUS for me.

Miinukset: I have nothing to complain to.

Plussat: Nice for relaxing and fun

Plussat: Team of the club is really professional and friendly in any circumstances! It is probably the only club where you have catamarans free of charges. Great golf courses (I'll come back later in the year as it was too hot!)

Plussat: Everything

Miinukset: Most of the pools are of same height.

Plussat: All staff were very friendly especially Aisha from guest service, Hatica at the buffet kids section, serkan from reception, Zuzan, Elena, Nadia and havva from kids club They are always ready to help. Wonderful Spa experience thanks to Angie. The villa beach section was great for families who are looking for privacy and special treatment. The variety of shows, liked the gym facilities.

Miinukset: Furniture is old, need to be renewed. Lighting in the rooms.

Plussat: location good, amenities good

Miinukset: nothing

Plussat: Richness of the food buffet

Plussat: It was fantastic, they welcomed us with a nice champagne and accompanied us to the end of our trip. staff are really friendly and polite. the meal is fantastic with a lot of choices.

Plussat: The food and drink selection was amazing and the entertainment was next level, there was always something for everyone.

Plussat: The staff were very friendly, the reciption area, resturant, outdoor pool are clean and beautiful , also they offer an endless delicious choice of foods

Miinukset: The furniture was old and the photos they showed in the website is diffrent than what we found in reality. The curtains didnt fit the windows very well its so bright you coudnt take a nap at day time, also the TV didnt offers much channels and the avalable ones are in turky. Moreover they didnt offers iron only laundry services.

Plussat: A lot of personnel, who are always ready to help. The food is good, pools worked good and had everyday cleaning. The beach is excellent.

Miinukset: A little bit old facilities, but practically everything worked.

Plussat: the restaurant was wonderful. all sort of dishes & food. i would be sad if i missed a meal there since we got full board booking

Miinukset: some staff were mmmmmm i can't say rude, but maybe you might say neutral, not very friendly

Plussat: The food was amazing. I was looking forward to meal times. The shows and entertainment was first class. Nice and relaxing atmosphere. We had a great time.

Miinukset: No iron and ironing board available due to health and safety. I could not believe this as I have stayed at many hotels internationally and have never come across this issue.

Plussat: Our room was amazing its offer semi private pool Friendly staff . Delicious food in the main restaurant . The pool and the beach

Miinukset: Nothing

Plussat: 1 - food very delicious and so many choices 2 - fast check in and out 3 - perfect hotel for family with kids 4 - I like the idea of foodcoort .

Miinukset: 1- I called the housekeeper everyday to ask for cleaning . 2 - I had to ask for the water the housekeeper didn't check . 3 - bed and pillows uncomfortable at all .

Plussat: Everything

Miinukset: None

Plussat: Wonderful spa with massage and cosmetolog specialists Good reception support

Miinukset: Cleaning was once per three days Windows was not opening, only when asked for special device Sport activities can be more professional Aquapark - mainly for kids elder then 12

Plussat: Highly recommend this resort! We loved our staying here! Staff is amazing! We liked everything about this place from check in process till the last minute of our staying

Plussat: personnel attitude in every sector( restaurant, bars, guest relations, reception, transfer ) was at the highest level

Plussat: Activities and facilities

Miinukset: Nothing

Plussat: Staff were extremely helpful and friendly. Swimming pools were lovely, plenty of sun loungers although hotel not full. Food was good especially in A La Carte restaurants. Amazing cocktails!

Miinukset: Swimming pool water was a bit too cold. Swim-up rooms weren’t quite what we imagined - we thought we would have sunloungers on our terrace so we could sunbathe outside our room but there weren’t and we didn’t get any sun on our terrace. We wouldn’t book a swim up room next time as did not feel it was worth the extra money. There was also more atmosphere around the main pools se we preferred it there.

Plussat: The staff are very friendly

Miinukset: The furniture is old and there were a lot of cats that not clean