Glad we stayed
Stuck in Chicago due to missed flight. Family of 6. Priced hiring a car to make the 3 hour drive home but was quoted twice as much as the room rental. We stayed overnight, caught the morning flight and are glad we chose to stay. I can't stand most included breakfasts at hotels. I hate institution eggs and microwaved bacon. Refreshing to have omelets made to order. Good selection of extras like French toast (made on the griddle) sausage, scrambled eggs, bacon etc. Room was excellent too.
Hotel location is great, but rooms need updated
Great location for shopping and restaurants.
Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
We liked the location being close to the convention center.
The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful.
Didn't like having to leave.
The room, the fact that there was a restaurant,and a breakfast
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s).
The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed.
Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
Spent overnight at thew hotel. Good service and helpful staff.
Enjoyable and quiet
Embassy Suites - Chicago O'Hare - Rosemont sijaitsee lähellä lentokenttää, ja Donald E. Stephensin kokouskeskus sijaitsee vain muutaman askeleen päässä ja Rosemont-teatteri 5 minuutin kävelymatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva business center, express-sisäänkirjautuminen ja express-uloskirjautuminen. Tämä hotelli tarjoaa asiakkailleen 474 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Asiakkaiden käytössä on lentokenttäkuljetukset (saatavilla ympäri vuorokauden) ilmaiseksi.
Perustuu 400 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Embassy Suites Chicago - O'Hare Rosemont on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.