Hotel Monteverde Best Inn

The size of the property where this hotel is located is really large. Thus, corridors, common areas, restaurant and parking lot are spacious. The way in which walls and corridors are painted gives a sense of tranquility.

The way in which reception staff responded to different situations, for instance when we checked-in, they were not really friendly or helpful. At the night shift, there was a person at the front desk who was not particularly friendly, either. Our room was old and shabby; we even found a big electric fan placed inside the area supposed to be the closet of the room! Ceiling of room 206 (our room) was low and hanging lamps were on the way when one stood up from the bed and tried to go to the toilet. Beds were not comfy at all, nor were the pillows. We got a small room for two people and I felt a little bit oppressed inside the room. Room 206 is located on the second floor of the building; this floor was not illuminated during the night, perhaps this hotel wants to save energy (?). In contrast, rooms located in the ground floor seemed to have different conditions compared to those we were allocated. I wonder if our rooms are cheaper and, that is the reason they, lack of the lustre other rooms seemed to have.

Nice courtyard is the best part of the hotel.

On check in the receptionist was not friendly and texting while attending us. The music they played was excessively loud and not fitting with the ambience of the hotel so made having a siesta next to impossible. The beds are hard and pillows are old and stained, they should use pillow protectors.