Hilton Garden Inn Richmond Airport

There is nothing about this hotel that deserves a 9/10 as advertised. Everything was below average.

There were plumbing issues, no maintenance person on site, no back up person when she did not come in at the right time. There were room signs held up with painter's tape. The front desk people are untrained and inexperienced due to turnover. Stay away!

Breakfast was good.

Didn't feel like I was a welcoming guest to the hotel. Handed a room key, not told where the elevator was, had to look at my paperwork to find my room number, did not mention breakfast that I had already paid for, and restaurant/lounge closed an hour early then what was posted.