Embassy Suites by Hilton Santa Ana Orange County Airport

Dirty and the staff did not care.

The breakfast is really good and several staff was nice.

They didn't change the sheets, the bathroom wasn't clean, we couldn't change the temperature of the room we took pictures to prove it.

It had a nice indoor pool and had free breakfast

The beds were really hard, the air conditioning didn’t work and the shower would keep going from super cold to scalding hot.

The breakfast was good and well presented.

Our stay started out well and then a whole series of unpleasant events unfolded. Our first night we did not have a blanket for the pull out bed. We reported the problem and never received our blanket. The room keys did not work in the parking area. We came home one night to find only one towel in our room, we asked for assistance and did not receive towels until 8:30 am the next morning. On our way out of the hotel, I slipped in a puddle of what appeared to be orange juice in the middle of the lobby. I fell to the ground and was assisted by another family who stated they told the desk about the spill but they had not cleaned it up. My clothes were wet and stained and our family trip to Disneyland was delayed. The acting manager offered her apology and completed an incident report but no one from this hotel ever checked to see if I was okay or if any other assistance was needed. The finale was the last night of our stay. We finally had enough towels but awoke to pounding and sawing coming from the area next to our room, unable to sleep we called the front desk to report and the noise continued until just before check out time. My family and I saved and planned like so many others for our vacation. We do not get them often and we looked forward to relaxing and enjoying our trip. The undue stress caused by all of the problems was awful. I will never stay at any hotel or motel related to Hilton again. I have stayed at so many hotels over the years many booked with booking.com and never had such a bad experience as I did here.