Embassy Suites by Hilton Santa Ana Orange County Airport

Bed was comfortable

This hotel is in need of a major renovation. Paint peeling off walls, carpets were very dirty. Bath room door wouldn’t shut unless you leaned on them. Light sconces missing. Bathtub lever to turn on shower was broken. Restroom in the bar area was disgusting. I could go on.... Breakfast ran out of many food items 90 minutes before it was supposed to end.

Poor service, terrible hvac, unresolved room issues

Good breakfast.

Room temp is not controllable using thermostat. Rooms were over 80 degrees with no way to adjust. Front desk said central air is set for the entire hotel. Very uncomfortable to sleep when it is close to freezing outside but 83F in the room. Had to leave a window open to try and cool it off. Both TVs in the suite did not work and flashed a No Signal error. Called the front desk for help 3 times and was promised a repair person who never came. Pool ran out of towels. bathroom tub drain clogged. Stains on sofa. Room door difficult to unlock. Side door to lobby did not unlock with keycard. We stay at several Embassy’s in the Orange County area throughout the year but this property on Dyer is the worst. They recently remodeled the atrium, but the rooms are in terrible shape.