Santa Ana hotellia

Plussat: The bed was amazingly comfortable!!!!

Miinukset: Breakfast did not start exactly at 7 am. We needed to inform the front desk. They called the kitchen. I needed to be out the door super fast.

Miinukset: I didn't realize that the hotel was pet friendly and there was a dog barking early in the morning which disturbed us.

Plussat: Clean spaces room

Plussat: Location, handicap accessible, parking was great

Miinukset: VERY LOUD couldn't sleep, room was over $200 dollars for 1 night nothing special was going on in town, bathroom was a good size it was picked up but could have used A GOOD CLEANING! Put it this way if I would have dropped anything on the bathroom floor I would have thrown it away. Room smelt damp. PLEASE NOTE: IF YOU LOOK AT MY RATING THAT I GAVE THEM IT COMES UP AS A 3.3 THAT IS MISLEADING . THE last question I GAVE IT A 3 BECAUSE THE LOCATION WAS GREAT. THE OTHER 5 QUESTIONS I GAVE A ONE IF I WOULD HAVE HAD THE OPTION I WOULD HAVE GIVEN A ZERO. THEY HAVE YOUR RATING STARTING off AT 2.5 BEFORE YOU ANSWER ANY QUESTIONS SO NO I DIDN'T RATE THE hotel HIGH. I JUST WAS BEING HONEST WHEN IT PERTAINED TO THE 1 QUESTION THAT I DID RATE

Plussat: No parking fee. good location and easy on off fwy. Staff was good but when I call to let them know there was a hole in the closet door they said they would send someone up, but never did.

Miinukset: We don't like that they allow pets. No smoking on property the sign said but people were standing on balcony outside room smoking.

Plussat: Clean, good layout, courtyard was great.

Miinukset: Out of things like extra sheets, they overbooked rooms (but luckily didn't affect us).

Plussat: . Breakfast was amazing and yummy!

Miinukset: The refrigerator took forever to get items cold and air conditioner didn't really work as well as i would have liked.

Plussat: Very clean.

Miinukset: No dislikes

Plussat: Very friendly staff and the room was very clean and comfortable!

Miinukset: No

Plussat: The hotel was great, very clean and i slept the best I've ever slept in a hotel because the beds were so comfortable.

Plussat: The breakfast, pool was clean, housekeeping came on time everyday, provided a crib for my baby.

Miinukset: the sink and toilet kept backing up-- had to keep calling about it

Plussat: I absolutely loved my room and the hotel and staff!! I'll be back soon!!

Plussat: Close to airport and freeways without the sound. Great with Starbucks across the street since they don’t open for breakfast until 07:00 Saturday’s

Miinukset: Too har beds ! Not at all good for sleeping comfortable. Elevator the slowest I have experienced ever in a modern hotel! Open late for breakfast on week ends.

Plussat: Staff was nice. Hotel was very clean .

Miinukset: Nothing. Everything was great.

Plussat: I never fell into a sleep coma so easily in my entire life

Plussat: Good customer service

Miinukset: The bathroom did not have an air vent.

Plussat: It's close to freeway , and some eateries are just across the street. They serve starbuck, although there is starbucks as well across the street.

Miinukset: Parking is a lil bit challenging when you come back to the hotel at night

Plussat: Rooms were nice; a little outdated but comfortable. Elevators were insanely slow but not the end of the world. Staff was very nice and attentive. Cafe food was good and location was great. Tv was small but again not end of world.

Plussat: The lady who checked us in was very nice and accommodating! Definitely helped us!

Miinukset: The beds were super uncomfortable like super worn out and springy l.

Plussat: Location

Miinukset: The condition of the sofa bed was disturbing .

Plussat: Friendly and helpful staff. Good food and drinks on premise.

Miinukset: I had a room facing MacArthur road and the noise with impossible to deal with. The moved me to the other side of the property and it was great after that.

Plussat: I liked that the hotel smelled and was super clean. The staff was very polite and super nice. Great customer service!

Miinukset: I didn’t like that they did not refill the complementary shampoo and conditioner in the showers. In addition for 2 days I asked for coffee and for the condiments (sugar, straws and creamer packets). The maid finally advised that she could not give me any since they were out and their shipment would not be in until Monday. :(

Plussat: Staff was exceptionally friendly and helpful. We arrived late and departed early and we got all the support we needed with courtesy and cheerfulness.

Miinukset: Can’t think of a thing.

Plussat: The rooms were clean, and the beds were comfy. The wifi also exceeded my expectations.

Miinukset: The water pressure in the shower felt to light. The towels were also rough.

Plussat: Breakfast and breakfast staff was excellent and friendly

Miinukset: Front desk staff was unprofessional and seemed unwilling to assist with question and concerns.

Plussat: Enjoyed the clean room, comfy bed, pool area nice, good breakfast, free parking.

Miinukset: They lost our reservations, overcharged at check-in, tried to kick us out of pool area at 10 when it's posted to close at 12., staff wasn't friendly or helpful- gave no directions to find our room, parking is tight & over packed.

Plussat: It was fine.

Miinukset: The bathtub was clogged so taking a shower was more like a bath. There was a $100 "deposit" which is fine except with no initial explanation and the hotel clerk reacted negatively to the inquiry. There was a $5 fee for a safe which I never saw and was never used. The stated fees should be set out in advance. A statement that there will be a $100 deposit should be explained. Instead it looked like an increase in the room fee and an annoyance at having to explain it.

Miinukset: The parking was horrible! Too many Budget rental trucks parked therefore not leaving enought parking spaces for hotel guests.

Plussat: Breakfast

Miinukset: Weather too hot

Plussat: Good location right off the freeway. Great breakfasts. Very comfortable room.

Miinukset: no

Plussat: The location was really good, the staff was friendly, breakfast was good and the rooms were very comfortable.

Miinukset: The pillows were too small, but there were extras.

Plussat: As always, breakfast is the highlight of my stay. Breakfast compensated for issues with my stay. The cooks were awesome as always and on top of their game.

Miinukset: The remote control was missing, I called the desk for a replacement and didn't receive one until the next day when I requested one again. After returning in the evening, I inserted the key in the key slot and the door opened without using the door handle. The door was left ajar Reported to the front desk door was not locked shut.

Plussat: Staff was great about letting me check in early.

Miinukset: Breakfast could have started earlier than 7:00 am.

Plussat: The property was beautiful and clean.

Miinukset: The staff wasn’t very helpful when I was getting my disabled grandmother and mother out of the car. We got there in the evening and there was only one person on staff and no one to help us with our bags or anything. More evening staff would help.

Plussat: The staff was great, breakfast was very good. Rooms were above average. Internet/ WiFi very average.

Miinukset: It was all decent.

Miinukset: Parking spots were very small....and not enough room for breakfast

Plussat: The room was nice and clean. The bed was very comfortable and the air conditioner worked great.

Miinukset: It was difficult to connect to the WiFi. The water pressure in the shower was very low.

Plussat: The beds were extra comfy.

Plussat: The staff is so friendly an easy to talk to. The location is great an I love that the parking an WiFi are free. The free breakfast was just an added bonus

Plussat: Everything

Miinukset: Nothing

Plussat: Please. Check the bed maybe has insect .but no sure.

Miinukset: Anything for me is okay everything.

Plussat: Really great pool area. Breakfast was very organised and fast. Staff very helpful. Very close to good shopping

Miinukset: Street noise was high at times but generally ok.

Plussat: Cook to order breakfast with real fresh eggs! Room was clean and roomy with 4 of us Everything else as expected

Plussat: The staff was very helpful and pleasant to be around.

Miinukset: There was a noisy party by the pool that happened 3 nights to a row, these went on past 11:00, on one night till 11:30. The staff said they had to call the police the third night. This should not have happened 3x. ie: our room was right over the noise. The manager did help make up for the inconvenience.

Plussat: Location

Miinukset: Room was dreary. And there was that “old hotel” musty smell that hit you in the face every time you entered.

Plussat: Cleanliness and location

Miinukset: Only one elevator on one side of the building

Miinukset: The room was too musty.

Plussat: WE HAD AN ACCESSIBLE ROOM. LOOKED BRAND NEW. SPOTLESS. LIKE IT BETTER THAN THE EMBASSY SUITES WHERE WE USUALLY STAY.

Miinukset: NOTHING

Plussat: Convenient to my family.

Miinukset: The beds were uncomfortable. No easy access to elevators.

Miinukset: All good.

Plussat: Quite, location

Miinukset: AC too noises, no microwave and no free parking for customers

Plussat: Great location

Miinukset: No microwave in the rooms

Plussat: Staff is very helpful

Miinukset: Nothing

Plussat: The beds were comfy

Miinukset: They charge for breakfast and a lot of the other places around don’t.

Plussat: Location,pool area room was a good size overall the facility is really nice!

Miinukset: I stay in hotel's weekly the beds do need some upgrades!

Plussat: The bed was comfortable and shower was hot. We were able to make ourselves a nice hot cup of coffee to start our day.

Miinukset: Happy to see upgrades to the place a little inconvenient, but overall nice.

Plussat: Location was perfect. Very central to all the fun stuff around Orange County. Easy access was a big plus. Staff was great.

Plussat: Quiet and comfortable

Miinukset: Little rushing! House keeper tried to get in the room before check out time

Plussat: Front desk was one of the most helpful and nicest I’ve ever had

Miinukset: Nothing at all

Plussat: Very simple

Miinukset: No hot tub.

Plussat: Free parking

Plussat: It was roomy.

Miinukset: The sink was gross.

Plussat: After standing for sometime waiting to check in and the hotel employee ignoring me, not even saying hello after me driving 5 hours is very frustrating. thank you for checking me in

Miinukset: front desk service

Plussat: Location

Miinukset: Just wish there was coffee available early morning

Plussat: The room is nice and clean. It is pretty spacious. Good hotel

Miinukset: The bathroom was strange, because the toilet was so short, so it was difficult to sit on it because it was a very extreme, uncomfortable squatting. Also, the toilet paper was too far from the toilet so I had to stretch my arm to reach it.

Plussat: Pool

Miinukset: Long wait to check in; bathroom was old and tile chipping; room was very basic; parking was a mess; no coffee downstairs; breakfast not included and restaurant was terrible and expensive

Plussat: Very modern and surprisingly room was very quiet

Plussat: Breakfast was great and so was the waitress/hostess. Really friendly and fast.

Miinukset: My in room phone didn't work. A little stressful because I always like a automated call as a backup for early morning meetings, which is why I just stayed to sleep .

Miinukset: Outdated

Plussat: The hotel staff was friendly, professional, accommodating, and efficient. I really enjoyed the Lobby lemon water. Laundry facility was clean and convenient.

Miinukset: We really would have liked to have breakfast included.

Plussat: The decor had been upgraded to a contemporary, well-maintained atmosphere.

Miinukset: The noise level at night was very disturbing in the halls. I heard constant door slamming that kept waking me up.

Plussat: Clean rooms nice

Miinukset: Actually decided to stay another night but they told me I can stay there because I have an unregistered guest in my room for a couple hours and they told me check I was at 11 checkouts actually at 12

Plussat: We loved having a nice clean kitchenette and the room was very clean! Nice having laundry facilities too!

Plussat: I loved the layout of the room and the quietness of the area.

Miinukset: No views other than construction buildings in process.

Plussat: Kitchenette with cookingwares, medium size fridge and microwave.

Plussat: They had a bbq and free use of washer and dryer

Miinukset: Nothing i liked everything

Plussat: Comfortable accommodating friendly staff.

Miinukset: There were some really loud guests late at night and not enough tv channels

Plussat: I liked the room it was very very nice me and my wife enjoyed our nice comfortable room

Miinukset: The woman that works in the afternoons is very rude I did not like her attitude at all when she was checking me into my room she wasn’t very engaging at all and just handed me my key didn’t tell me my room number or how to get there.

Plussat: Great location central to the entire Irvine Newport Beach area

Plussat: The comfort of the bed

Plussat: The room was very clean. Glasses, plates and utensils were provided.

Miinukset: The bed was small. The chair by the bed was too big for the space.

Plussat: Size of the room

Miinukset: Construction on the left. No good view

Plussat: Everything. Super clean, not missing anything. Bed was unreal....

Miinukset: Nada

Plussat: Fine, clean, near various eateries, highways & easy to enter & exit.

Miinukset: No complaints.

Plussat: Love the firepit, location and cleanliness of the room. The staff was friendly and very accommodating.

Miinukset: the laundry room is kind of dingy

Plussat: Nice little place to stay close to freeway and mall

Miinukset: The smell of the room

Plussat: We liked the location and breakfast.

Miinukset: I'm not use used to outdoor facing doors but it was fine.

Plussat: Service

Miinukset: No

Miinukset: the window of the room on a outdoor walkway. Couldn't have curtain open bc of people walking by. I find the black out curtains drawn depressing

Plussat: Room was clean, staff was friendly

Miinukset: The exhaust fan was so annoying. The neighbor room turned the fan in restroom at night, could not sleep.

Plussat: Bad please and bad customer services

Miinukset: Every thing was disappointed

Plussat: Breakfast was excellent! Room was clean.

Miinukset: Nothing could have been better.

Plussat: Everything was included in the package .. breakfast which was very important, there was a gym, a pool with jacuzzi, and the nicest part an outdoor fire pit !! Awesome !!!!!! Also, I liked that your lobby offered ice water and a 24 hour “store” it saved me from having to leave the premises.

Miinukset: I found a spider in my room. I wasn’t given a laundry bag. the trash cans inside the room were tiny. I understand the bathroom trash but not the room trash . Other than that ... I loved our stay

Plussat: The room and price

Miinukset: No

Plussat: Free breakfast

Miinukset: free breakfast

Plussat: Clean good location comfortable room

Miinukset: I asked for a non first floor room, I was given a first floor room

Plussat: We enjoyed the comfortable bed, the clean room and the good service.

Miinukset: The stay for one night was perfect. We enjoyed our stay and we would like to stay there again in the future.

Plussat: It was very elegant and clean. You don’t really get a view but the area is nice and quiet. I highly recommend staying here staff was friendly and welcoming!

Plussat: Good breakfast, happy hour

Miinukset: Little over priced, parking a problem , to many excess taxes city,county,resort. ,

Miinukset: I wanted to canx my book date to another date and would not let me and charged me. Not happy. Can anything b done please!

Plussat: The front desk Manager was extremely helpful in resolving the fault with my initial room assignment. I really appreciated her professional manner and customer first philosophy.

Miinukset: My initial room assignment had a leaky bathtub faucet. It was only a slight inconvenience, as stated above, and quickly resolved by a professional and courteous front desk Manager.

Plussat: great shower, carpet could use shampooing, beds were comfy, linens good, cookies were great, lobby area clean, pool is very small, parking $22.00 night,

Miinukset: the earthquake....

Plussat: Room was comfortable. Property was a bit worn for a Hilton & needed repair. Pool area was very dated & rooms below Hilton Honors floor needed cleaning & carpet repairs. Several dirty napkins & some chips were on the 5th.floor elevator area when we arrived on Thursday and still there when we left on Sunday. Desk staff was very good!!

Miinukset: See above.

Plussat: Everything was great!!!! Great customer service and great location!!! They have the best cookies!!!

Plussat: It was in a nice quiet location, soft bed, and lots of TV channels.

Miinukset: AC was set to 70 and it did not get cool. Not too uncomfortable, but enough to sleep with covers off. I would stay again.

Plussat: Convinient location ... Next to freeway and close to Airport.

Miinukset: Was not expecting to pay for parking. Parking lot super small. So if you have your own car or even rental you pay Parking fee off $27 a night

Miinukset: Gym is lackluster only 4 machines and one was broken.

Plussat: Price

Miinukset: Older, not close to anything, loud hallways and rooms. Expensive dining.

Plussat: I like that it was a nice place to be

Miinukset: The fact that they charge for parking it’s ridiculous...

Plussat: I liked the location of the property so close to the 55 freeway and Santa Ana airport. We only stayed for one night.

Miinukset: It’s under renovation. We had to moved rooms because there was a constant water leak coming from second floor.

Plussat: Recently renovated. Nice rooms.

Miinukset: Air conditioner was not able to control temperature of the room. It was 85 when we arrived and it took over 12 hours with the windows open to get the room to a comfortable temp. Sleep was not good the first night due to the warm room.

Plussat: The cleaning staff is very friendly and accommodating.

Miinukset: Unfortunately I will never stay at this place again. When I checked in my room was not available to stay because of the AC, and had to stay in two separate rooms, then the next day we had to switch rooms. the description online is not what it’s really like. There was supposed to be 2 TV on the two queen and one sofa bed room, and there was not. The breakfast going with the food was okay, wish they had better fruit. The bananas were always brown, apples were yellow and looked old. All their utensils were paper and plastic. This is horrible for the environment. The tables at the breakfast lounge were so uneven. And the worst thing was that I found a live cockroach on my bed and killed it myself. From that point on which was the second day in that room I was always watching out for that and closing my luggage every night.

Plussat: They have done a great job on remodeling but can use a little more attention to detail. Had a 2 queen room with sofa bed and it was very spacious. Staff so very friendly from moment we arrived until we left.

Miinukset: Rooms could use better beds and little more attention to remodeling repairs.

Plussat: Everything

Miinukset: False advertising on in-room amenities. Not enough disabled parking They should advertise construction in progress First night stay housekeeping knocked 8am; should clean rooms of individuals checking out. To many inconsistencies, very disappointed.

Plussat: We are completely happy with the location of the property.

Miinukset: First room was unfinished, horrible plumbing, not clean, our request for towels never arrived, and the tub had hair in it. The shower switch in the tub was broken. Chords hanging all over the bedroom wall. No curtains or privacy in the living room area. Second room, we also requested towels and the front desk made us come get them from them. This was completely below our standards and was a real buzzkill for our trip.

Plussat: Clean and very friendly staff except for the breakfast lady

Miinukset: Expensive and a little run down but clean

Plussat: Very friendly and helpful staff. Great location. Free breakfast. Room is spacious.

Miinukset: Under renovation.

Plussat: It was very clean and spacious room. Customer service was amazing.

Miinukset: Parking spaces are too small.

Plussat: Everything was great, comfortable, new, and very good value.

Miinukset: Only issue is the location. There’s nothing within walking distance and we drove by a couple people in the neighborhood who looked high or drunk. We did not feel in danger in any way, however.

Plussat: should check each room the temperature as wings 4-5 in the afternoon, they are too hot especially in which I was # 323

Miinukset: It’s to hot the room The service front staff

Plussat: Nothing.

Miinukset: Valet staff was rude, no service at all. We asked for help with luggage and he said it would be a while to get something to put the luggage in cause he had to look for something. We ended up taking our own luggage and told him never mind. If felt like we were inconveniencing him. Then check in staff was not friendly at all. I got to our room and we got a queen bed instead of queen bed instead of a king. My husband is 6’2” and knew his feet would be hanging off the bed. When I called the front desk I was told they didn’t have long beds. I asked for an upgrade and kept me on hold for a long time then told me he has no upgrades. He wasn’t apologetic once for the discrepancy. It didn’t make us feel welcomed or like they were concerned about our stay. The bed was tiny, the room was basic. Looked old decor and linens on bed and small pillows. It was a horrible experience altogether and will never go back again.

Plussat: Comfortable rooms and great location

Miinukset: Valet was never around so hard to get car when needed

Plussat: Location

Miinukset: Not accommodating with changing method of payment

Plussat: For a fancy HILTON I did not see nothing good. Over price for a hospital stay.

Miinukset: They placed us near elevator and was noise Air conditioning was uncomfortable an had a nose fan Bathroom toilet was not working and water was running for a long time when you flush, when asked for extra towel it took 18 hours

Plussat: Giving us extra towels and shampoo after we requested it.

Miinukset: A mini fridge has to be requested before or at check-in no microwave. No extra pillows or blankets. You also have to pay for parking at check-in.

Plussat: Staff was not welcoming, no greetings what so ever. Valet parking staff was rude and tried to RIP off my visiting friend

Miinukset: Location, period

Plussat: The outside lake.

Miinukset: I've stayed here before but this time awful. The room they tried to give me smelled of mold, with old saggy mattress that was not suitable for a hilton. The second room was normal but the carpet was so dirty my feet turned black. Disgusting experience.

Plussat: The location was great. Very close to a Starbucks with a shop right around the corner. The exterior of the hotel was beautiful. There is an outside seating area with a foundation which is nice to sit and enjoy the weather. There are ducks and turtles in the fountain. Very peaceful outside.

Miinukset: They charged $19 per day for parking and even though the advertisement said they offer free Wi-Fi to guests, they charged guests when we stayed. There was no fridge in the room which they said was included so we could not store any groceries. Room was very outdated, small, and the windows did not open so it got incredibly humid and uncomfortable. Hallways are dark and scary looking and smells like chemicals. They charged my card $50 randomly and never explained why — the front desk guy said it “happens all the time” but couldn’t explain the charge. THERE IS NO FREE CONTINENTAL BREAKFAST. They have a standard breakfast buffet with fruit, muffins and coffee and tried to charge us $18.99 per person to access it. Seems like they don’t care very much about guests and try to trick you and nickel and dime you wherever they can.

Plussat: Staff and the basics

Miinukset: $50 per day additional security deposit held. Additional parking fee for little space

Plussat: Staff was friendly

Miinukset: Yes i didn't like thing that i have to pay for my parking ,most of the hotels ( branch of double tree )that i took gave me free parking. The room didn't match my expectations , carpet and TV was kind of old.

Plussat: Very quiet, given the location. Setting next to the little man made lake with park was very cool.

Plussat: cute hotel set up where you can park in front of the room

Plussat: Jetted tub was great. Room was clean. Quiet.

Plussat: Driving into the hotel I noticed it was a small cute place. Easy check in. Room was clean and neat. Very cold good AC. Good size room for my one night stay. The bed was comfortable. The room had a fridge and microwave.

Miinukset: Earlier check in would've been nice. A downstairs room would've been more convenient. I would have liked cleaner towels. The towels were all badly stained with multiple different colors. It grossed me out. The tv didn't work, I had to call the manager to my room to fix it.

Plussat: I forgot my e-book, the housekeeping found and we got it back the next day! Great experience, did not expect that!

Plussat: It was a good experience overall

Miinukset: It was perfect i didnt have any problems.

Plussat: Location

Miinukset: Smelling from the sink .

Plussat: Savings

Miinukset: The bed was like a rock! The room was dirty!

Plussat: I liken the location very central and everything very neat, clean and very calm the place. Thank you..

Miinukset: I can not say that I did not like it.Because everything was very good. Very friendly staff.

Plussat: The place went above our expectations! Thank you!

Miinukset: None

Plussat: There is no carpets on the floor.

Miinukset: The room & furniture needed to be updated, it’s too old looking. The photos on the website indicated wrong images... It’s not as nice and new, as the photos on the website...

Plussat: Kindness of the staff

Plussat: Tile floor. Clean.

Plussat: the rest was very nice, excellent breakfast and the staff was great. Thank you.

Miinukset: Just no towels in the pool area, and we called twice and the towels never arrived,

Plussat: Proximity to freeway.

Miinukset: A bike was stolen from our truck.

Plussat: Good breakfast!

Plussat: Helpful staff

Miinukset: Old needs remodeling , toilet broken, a/c leaks on the carpet, bathrooms need so much updating

Plussat: There was a hole in ceiling above sink and condensate line was dripping from AC. The bed couch was horrible like laying on springs. Restaurant should be farther from bar we were going to eat there but people who had too much to drink were so loud we left and went down street for dinner. The breakfast was great no issue there!

Miinukset: See above!

Plussat: Breakfast is always a favorite. Valet were all fabulous and friendly

Miinukset: Not the same room as booked-and they checked us into a dirty room but later the staff did offer later to move us. It was our 32nd anniversary and disappointed they did not read the notes for the accomdations and did not make us feel as if they were paying attention to any details. We didnt want to distract from our special occaission so just did it myself and enjoyed our stay. They noticed when we checked out and said they wish we had told them....overall it was ok but nothing special and not a normal experience for an Embassy suites.

Plussat: Nice property

Miinukset: Rooms tot to nice and had a Oder of smoke and something else.

Plussat: we didn't make the 5:30 happy hour, but I think the other guests liked it. Lots of sports teams: baseball, basketball, water polo, lacrosse

Miinukset: All the staff were great except 1 lady at the desk. Breakfast was amazing! Housekeeping missed our room 2 days in a row, but I talked to the front desk and the next day our room was cleaned. Pool was great, but the floor was constantly flooded. I don't know flooring, but it was stone and no one slipped...but it seemed dangerous.

Plussat: The Breakfast was delicious.

Miinukset: The staff were very rude and kept us chasing a positive turnaround in our stay. We were given incorrectly coded keys when we first arrived, which was no big deal. However, once we managed to arrive into the room we we found a wrinkled bed covered bed, with a dirty quilt (stains) and a dirty sheet (boot marks). We went downstairs asked for a replacement of both and they kept telling us they would have it sent up shortly. Over our two stay we never the request.

Plussat: Great breakfast

Miinukset: Insects & nats

Plussat: Big rooms, suites. Breakfast included.

Miinukset: A lot of people on elevators and in lobby common areas.

Plussat: Nothing

Miinukset: Room had fleas I was bit several times took a dead flea to front desk and they said they had to investigate instead of providing me with a resolution

Plussat: We have stayed here many times. No real changes.

Miinukset: Pool was closed

Plussat: Property is in a great location But property is Disgusting inside and out the inside of my room wall Had human feces on it. When I Attempted to make contact with management the employee called the police on me Of course the police never showed up The service was totally unprofessional . The desk clerk was a Very mean person With a horrible attitude. It’s almost like I was been a week at a whorehouse There was so many prostitutes in the lobby. I had my 17-year-old son with me Absolutely uncalled for and absolutely unprofessional the place is disgusting I do not recommend it...

Miinukset: Location

Plussat: Good location for me. Easy access to gas stations, food, etc. The desk in my room was the best part.

Miinukset: No carpet made it loud and impersonal. Room smelled like stagnant water/ water damage.

Plussat: the location

Miinukset: no amenities hard wood floors had to get scanned everyday noise level near fry no comfortable chair in room much evidence floors were not swept daily rings in bathtub continental breakfast would help.

Plussat: Location, availability.

Miinukset: Did not meet expectations.

Plussat: I like the layout. It is very spacious. Seems really clean. Nice bathroom area and desk.

Plussat: Location.

Miinukset: This was the worst experience I have had staying in a motel! The amenities that I had paid for we're not accommodated! The scalp when I checked in, was great! To staff checking out was horrible!! I am handicapped, and just had a toe amputated!

Miinukset: Need update

Miinukset: Booked room for three employees, they did not end up staying there they did not feel comfortable leaving work truck in parking lot. Was told by someone staying their that trucks get broken into, a few homeless people hanging out in parking lot. When on of my guys was in the parking lot sitting in his truck talking on his phone, a homeless person starting looking in back of his truck not knowing that he was in his truck. Big argument happen. Homeless person walked off. Not. A safe place

Plussat: Nice staff. Relatively good flooring.

Miinukset: There is no noise isolation between floors. If you stay in the ground floor food luck, you'll be hearing every step from above and have trouble taking and/or staying asleep.

Plussat: Everything

Miinukset: Everything

Plussat: Very old building. Room was clean. No frig or hair dryer.

Plussat: free coffee was good.

Miinukset: there was always bugs on the floors some dead some still alive. the lights would flicker a bunch before staying on. It is way too Humid and hot, the AC is really bad.

Plussat: Leaving

Miinukset: Paramedics cops and ambulance showed up for a drug overdose. Stay far far away.

Miinukset: I reserved a non-smoking room. When I arrived I was given a room that clearly was for smoking. That the tub had burnt marks on it. there was riding on the back of the front door. There were burn marks on the wall and stains on the bedspread. I was given another room that did not smell as bad but there were still stains on the bedspread.

Plussat: The staff was extremely friendly and helpful.

Miinukset: I was expecting a hot tub on site as it was listed on the amenities online. No hot tub. But there is a large whirlpool with warm water. :)

Plussat: From reserving a room to the hospitality of the staff and a comfortable room. Everything was excellent!

Miinukset: Socket's should be in a better place to charge phones.

Plussat: Good stay. We stay here offen.

Plussat: The pool, rooms clean,exellent service,location,facilities,ice machine,dryer,washer,vending machines,parking

Miinukset: Iron ,iron board and dryhair on room

Miinukset: Staff was ok. The room was pretty gross. The sheets felt wet from how sticky the room felt, The was clumps of hair in the bathroom, no toilet lid and the shower backed up about 2-3 inches when you use it. The area was ok but a little sketchy. Parking was ok while we were there.

Miinukset: Junkies nodding off standing against the building.

Miinukset: The people above us are moving furniture at 12:15am

Miinukset: homeless kept coming onsite (at the pool) begging for money

Plussat: I loved the clealiness and the staff especially the manager I thought was cute but that's besides the point... Overall I like it there

Miinukset: TV channels lol... It wouldn't hurt to put some x-rated TV for the adults there's staying for playsure

Plussat: Is nice

Miinukset: I didn't get my money back

Plussat: Desk staff was concerned about our overnight noise problem and offered half off our room.

Miinukset: There was activity in the room above us all night long which kept both of us up. There was a disheveled homeless man coming out of the office at 11 pm when we were checking in - just there to get free coffee. Then there was a guy in a hoodie walking around the parking lot checking out all the cars. Turns out he was the security guard - no uniform. Apparently this place needs a security guard walking around all night.

Plussat: Great staff, good location.. close to I-5, mall and restaurants. Room was clean and had a microwave and fridge.

Miinukset: I liked Handycap bathroom easy to use friendly workers on site & dog friendly plus peaseful,restful.

Plussat: I always have a great time at the Red Roof they have very clean respectful maids and maintenance men they give you the best care and courtesy that they can and I just left the Red Roof Inn Santa Ana it's great close to everything is very valuable

Miinukset: I like everything about the Red Roof I always State the Red Roof when I can they have rooms available

Plussat: The room is very settled nd very clean

Plussat: I like that it was very comfortable that very respectful you're very helpful and it was close to everything

Miinukset: I like everything about that there was nothing I didn't like

Plussat: The staff was extremely friendly and nice, the rooms were exceptionally clean, not one complaint about that. Love the dog friendly vibe!

Miinukset: The problem is with the surrounding area, homeless encampments in every nook around the hotel...people standing out on the balcony drinking 40oz beers at 6am when I walked the dogs. The problem is NOT the hotels fault, but the fault of local policies and politics. It makes a difference in the aesthetics and safety of the property. Sad.

Miinukset: The fact that check out wasn't noon and at 9 o'clock in the morning they come knocking on my door and tell me I need to get out now because they need it clean it because they have more important guess covenant I thought that was very rude

Plussat: The staff very helpful they got my room ready for me fast very nice staff

Plussat: This is a clean, nice place. For the money you pay, it is a very good value.

Miinukset: The room had been renovated, it was great. They didn't renovate the bathroom counter. It was sketchy looking, but I worked with it.

Plussat: They have pool, and is so close forme my parents

Miinukset: The mattress, my back hurts but next time I can ask before check in thanks!

Plussat: Nothing

Plussat: Nothing

Miinukset: Lack of information wen doing reservation online

Miinukset: It's too old and the, dirty and smell very bad

Miinukset: Beds are way too hard. Other then that I like the hotel. Clean walls modern over head lights clean carpet.

Plussat: Good location and price. Very safe, security cameras monitored in office.

Miinukset: Unheated Jacuzzi and pool.

Plussat: All in all it was a very nice place to stay at except for the bugs I tried to carry you away at night cockroaches and stuff like that I had to do my bags and stuff and bomb them in the car before I bring him home

Miinukset: I didn't mind the motel actually at all the problem was the Cockroaches trying to carry you away at night they get rid of it it would be a very nice motels to stay at for the value

Plussat: Comfortable room. Everyday cleaning service.

Miinukset: The room I was in wasn't close enough to WiFi Router.

Miinukset: Just so plain and A.C. suckedk

Plussat: Not much

Miinukset: No Kleenex, no hair dryer, no phone, bad wifi, super dirty towels (visible dirt stains), no blanket or comforter (two thin sheets only), really uncomfortable bed and pillows

Plussat: Easy to get a rm

Miinukset: Not very clean at all

Plussat: I though the staff was very kind, frendly

Miinukset: When I returned for my 2nd night stay, my bed unmade, trash full, used towels, still on the floor, I made the bed and emptied the trashbag myself

Plussat: close to the event we are attending. the price is what you pay for. could've been more convenient for visitors if breakfast was severed

Miinukset: dislike was no blanket to cover self just sheets. and the mattress cover was very dirty and the sheets had hair like if they were not changed from the previous guest. no wash cloth only 1 roll of t.p. no shampoo and a used bar of soap

Plussat: There's holes in the walls. Cockroaches There's blood stained pillows

Miinukset: Not clean. Staff stoic.

Plussat: Nice location next to pollo loco and Bowers Museum

Miinukset: Room could have been cleaner and bath room could use up grading.

Plussat: The bed was very comfortable.

Miinukset: No microwave and the TV remote didn't work very well. The parking was terrible.

Miinukset: No microwaves

Plussat: Good

Miinukset: Good

Miinukset: We found roaches, shower curtain has black spots, when we arrive first day we found tht they don't changed the beds and they didn't housekeeping in the second night. I asked them to give me clean sheets to change the bed by self

Plussat: On a busy street. Quiet enough with windows closed.

Plussat: The flooring was great. The handicapped parking was right outside the door. The television was great but had no guide for the channels.

Miinukset: Handicapped room had high bed that was difficult to get on and off of. Small couch very low. End table had sticky substance on it that I asked to have cleaned two days. The refrigerator froze all food the first night and I ended up unplugging it. The parking area for the handicapped was irregular and difficult to maintain balance. The first two days I had to have my keycard redone when I got back in the evening.

Plussat: Nothing

Miinukset: The roaches. The disgusting nature of the hotel. Bad service. The fact we had a horrible experience and you couldn't be bothered to help us. All of it.

Plussat: Close to our destination

Miinukset: A little on the old side

Plussat: Friendly stafg

Miinukset: Room was dirty

Plussat: The staff were very friendly

Miinukset: For the price, the room was very very outdated, there were stains all over every piece of furniture and the air conditioner had a thumping noise when it ran.

Plussat: Great service, friendly, clean room, very spacious, near a bunch of restaurants, gas stations, and freeway.

Miinukset: I don't like that they charge your card first when you make the reservation.

Miinukset: Overall cleanliness is very bad.

Miinukset: Dirty towels

Plussat: Have microwave and fridge the bathroom was good

Miinukset: If you need internet don’t choice these place , never worked and is no too much at&t reception

Plussat: Kitchenette

Miinukset: They were as rude and unfriendly and down right cold hearted as it comes.to start it off my mom used her credit card to book room and I gave her cash .the occupants were to be my wife me and 6 year old son.three days into our stay while I was a work my wife and son demagnitized there room key while swimming.manager would not rekey her card and made our small child freeze for four hours while my mom finally got there to get key. Then on check out day I was at work and they denied her a late check out and made them sit outside with all our belongings in the cold I arrived at 1145 to get them and they didn't even need the room it was still uncleaned

Plussat: We saw bad and good reviews, so we were not sure about the place, it said it was remodel and we gave it a shot. And we had a good experience. Rooms look pretty clean and for a good price.

Miinukset: The neighborhood is not the best, but we had no problem with anybody inside or outside the motel.

Plussat: The room was clean & room service was kind and professional.

Miinukset: The "free breakfast" they advertise was just cereal, some hard bagels, white bread and stale mini muffins. NOT happy about that. They don't stock up the rooms with enough towels in the bathrooms.

Plussat: There was nothing that I liked about this place.

Miinukset: The towels had stains on them. The showers was dirty and filled with spider webs. The beds had a strong odor of smoke. The comforters had cigarette burns. TV reception and picture was very poor quality. No complementary toiletries. No iron or ironing board. Light switches were broken. Staff was unfriendly and snobbish.