Hesperia Santiago Peregrino

The location, staff friendly and helpful, it was clean. Luis waiter was super supportive and friendly.

Wi-fi access is not available in the room 411 (at the end of the corridor), needs to be fixed

Breakfast, room, location.

We arrived earlier than standard check-in time and were offered a room without a balcony. We refused this because a balcony is essential for us and our booking details (room facilities) confirmed a balcony had been booked. The reception staff denied this and said it was at their discretion! I said we would not stay if a balcony was not provided as per the booking contract. They said that if we waited for four hours they would see what they could find. They did provide us with the booked specification later so why was this initial denial made? Were they saving the room for someone else? The hotel is excellent and we would love to return but either the hotel needs to honour the booking description or the booking.com site needs to be amended to say that a balcony is not guaranteed (in which case we would have to book elsewhere).