Marabá Hotel

the location is within the downtown tourism district, so it's easy to get around. However, the street is not the best you can smell pee and quite a few homeless people walking around.

the hotel room is not good at all. There are several big black disgusting stains on our bed sheet, so we kept our clothes on for the night. Other parts of the room are not sparking clean as well.. Second, the bathroom window is broken, can't fully shut down and block the noise from the street, so it's very noisy at night. Third, the toilet makes this high-pitch noise after flushing. Last, the towel are very old and ripped..it's like 3year old socks that are almost gonna break...

Staff members were nice

The location was scary as hell There was nowhere to go Towels were always dirty The door was broken

Breakfast was okay.

The receptionist did not speak English at all. We were missing out on towels when we arrived (they simply have been forgotten when the room was cleaned) and tried to get some. It was extremely complicated since the receptionist did not understand a word of English and tried to speak Portuguese and French to me even though I told him I don’t speak French or Portuguese several times. Finally we had the next problem when both of our room keys stoped to work and we had to “fight” with the receptionist again. It’s very common that people do not speak English, but in a hotel I would expect a minimum level of English! Room was not especially clean. The fridge of the minibar was not cleaned and had a old drink spilled in it. We also wanted to visit the sauna, but couldn’t after all since the receptionist didn’t speak English and on the top floor of the hotel where the sauna is located no one could be found. There is only one sign in Portuguese, but the sauna was also not hot. So we suspected it wasn’t in use anyway.

Cleanliness

The hotel should be rated as a 3 star not 4 star hotel. The breakfast served is for 2 - 3 star hotel. Location is deep in down town with lots of homeless people outside the hotel. It's not safe to walk late at night in the area. The hotel is clean just the surroundings. Communication is a problem as no one from the reception/staff knows English. We shortened our stay and confirmed with the staff before with regard to the refund. And was only told on the day of departure that it's not possible for me to be refunded which i wouldn't have cancelled would I've known.