Sankt Moritz hotellia

Plussat: Friendly and helpful staff. The receptionist Laura was especially kind and thoughful. Quiet and ideal location for enjoying the great mountain view in front of the room. We also loved the hiking trails behind the hotel. Free shuttle service to the train station was a plus. Dinner was very good too.

Miinukset: Nothing

Plussat: Spacious rooms, great location

Plussat: The staff were brilliant and getting the gondola park pass was amazing.

Plussat: Amazing place. Great amenities. Lots to do around. Polite staff. Picture perfect setting. Wished had spent more time at the property. Will love to come back again.

Miinukset: Cant think of something like that.

Plussat: Loved the family rooms with balcony and the view of Alps and the garden outside, very stylish and comfortable. Perfect for family bonding.

Miinukset: Location was bit inaccessible so had to take cabs and spend around 20euro per trip but was worth it

Plussat: Exceptionally clean place. Everywhere was immaculate. Staff were very accommodating, the room was fabulous...the view spectacular. Overall wonderful place to stay and very quiet. Food decent price for Switzerland.

Miinukset: No tea or coffee making facilities in the room but a kettle could have been ordered from reception. A large bottle of water and some chocolates were in the room upon arrival though.

Plussat: We had a lovely stay here for 1 night. We booked a family room and had a panoramic view of the mountains and the lake. Wonderful way to wake up in the morning! The room itself was a very good size and the beds were comfortable. The hotel feels very high end and the equivalent of a 4 or 5 star elsewhere (reflecting St Moritz clientele I suspect) The breakfast at the restaurant was very varied and of a high standard. We also had dinner here and the food was excellent. We were able to use the hotels free shuttle service to travel back and forth to the train station. This was very helpful. The hotel has a playground for children which my 8 and 4 year old loved! I was able to watch them whilst drinking coffee and reading on the terrace. The setting of the hotel is stunning. You will not tire of looking out to the mountains!

Miinukset: It’s too strong to say I didn’t like this but just something for others to bear in mind - the spa facilities are only available from the afternoon and children can only access them for limited hours. We arrived at 7:30pm and left the next day at 1pm so didn’t get to use these. Not a big deal for us especially as the mountain scenery is very calming and relaxing too!

Plussat: It is a luxury hotel by all means. The hotel is in excellent condition. Very good, friendly and even personal service. Excellent breakfast. The concierge service is very helpful and friendly.

Miinukset: The staff tries to be always at your service. Some times like in breakfast the staff is a bit "too close" to you.

Plussat: Old world charm in a truly grand hotel. Staff always there to help in any way. Will go back rooms huge and updated

Miinukset: Nil

Plussat: Excellent breakfast choices and service. Overall atmosphere and location, if you want calm and relaxing atmosphere.

Miinukset: Food served in the lobby restaurant, don;t remember the name could be better. Ordered club sandwich was bit surpised as the toast was literally black ( burned). Did not complain, which i should have anyhow, but now i did. As you don't expect this quality. Even the wagyu burger was served with hardly any dressing ...

Plussat: Beautiful historic resort with its own ski be lift.

Miinukset: Very pricey and very formal.

Plussat: I liked the amiability of the staff

Plussat: Location was fair

Miinukset: hotel quality and service did not match the price

Plussat: Personalized bedroom, with details and snacks. People from Rental ski and ski Store very helpful and professional. Restaurant crew very nice and polite. The lift to the resort is right over! They guy from hotel lift was hilarius. Joking with everyone so much fun

Miinukset: They made me wait long time to pick me up at train station, send me a old trolley and then they charged me for the ride! I would preffer take a taxi for my own (i paid and do not wait) Concierge looks very stresfull and do not give proper information. Maybe i stayed ina a very busy weekend, but when you choose these type of hotels you expect more! Bedroom too small.

Plussat: Without doubt the best hotel I have ever stayed in. The breakfast is a breakfast to be enjoyed - I have stayed in many hotels all over the world and this is without doubt the best breakfast I have ever had! The facilities and staff are excellent, and in particular the staff are very helpful and friendly. There are no extra charges for lift passes, bikes (electric & normal), tennis courts etc. This is the second time I have stayed at this hotel and I will hopefully return again - this hotel sets the benchmark that other hotels need to strive to achieve. Excellent.

Miinukset: Leaving - I wanted to stay longer:)

Plussat: Beautiful, traditional luxury hotel in outstanding location and with very professional staff.

Miinukset: All was good and luxury has its price ;-)

Plussat: everything good

Miinukset: no

Plussat: Fantastic architecture, excellent service, great views

Plussat: Every thing was amazing . Location.. staff.rooms.. view.. environment.. to be clear i travel every where and stayed in 5 stars hotel but this is the first time i feel like i am in the place every single thing was taking care with a tiny detail.. i f you want to have a luxury stay dont even thing to miss this hotel .. highly recommend .. and thanks alot for all lovely staff..

Miinukset: Nothing every thing was awesome

Plussat: It’s a special experience the room was super comfortable and the staff courteous, helpful.

Miinukset: The reading lights on the headboard of the bed are very precariously positioned. The food could be improved too, we ate in the lounge and on the terrace very average for this kind of hotel. The breakfast though was very elaborate.

Plussat: All good

Miinukset: You messed up the reservation. We were a family of four and needed two doubles. You confirmed one, charged my credit card with no refund possible but failed to give me the other! We ended up in a mess.

Plussat: Everything!

Miinukset: Can’t think of anything.

Plussat: This place is magical and amazing! The service was spectacular all around. We had a great experience there. Everything was top notch and felt like we were royalty!

Plussat: Super family friendly and extremely helpful staff make this a perfect place for everyone.

Plussat: Remarkable building with the best view of the lake and mountain beyond. The lobby and breakfast/dining areas were grand and beautiful. Our room had more inclusions than any other we have stayed in.

Miinukset: Absolutely nothing.

Plussat: Food is excellent Staff so friendly and helpful View is breathtaking

Miinukset: No iron in the room

Plussat: Good location, because close proximity to nature and out of town. Better than staying in St.Moritz downtown. Also they have a good outdoor jacuzzi in their spa center.

Miinukset: Food could be better for what they are asking. Little overpriced.

Plussat: Fantastic location above St Moritz. Fantastic food! Recommend booking dinner! Great spa! Comfortable bed. In the Summer if you stay 2 nights of more you get a pass for al trains, buses, cable cars in the Engadin valley - fantastic value for money !

Miinukset: Nothing

Plussat: The views are amazing. Fantastic cheese Fondue at their restaurant.

Plussat: Location is outside of center city but good for hiking. In general, this is a good hotel with no pretensions of being a great one. The staff was very helpful in terms of where to sight see and where to hike. The food quality matched the facility quality. Views from the room were very nice.

Miinukset: Our rooms were not in the main building and we had to lug luggage forty yards up a small hill and then upstairs in the hotel (no elevator). The showers are small, floor level and curtained, so there is potential to get water all over the bathroom floor, until you learn how to control the shower head and your minute, constrained maneuverings. The room price for St. Moritz was pleasantly surprising and therefore the hotel was good value for the money. Because of that value, we would willingly stay here again, despite the shortcomings.

Plussat: Friendly and good personnel, speaks fluently several languages. Beautiful building, spacially, clean, modern. Restaurant is nice, food and breakfast are good. Bedroom is sober but nice and clean. Window views from room and restaurant are stunning!

Plussat: Excellent breakfast, featuring lots of local products. Very comfy and awesome wellness facilities.

Plussat: The breakfast was good. The staff was friendly.

Miinukset: The rooms are very old fashioned! Especially the bathroom. The location isn't as good as it sounds. I'd not go back.

Plussat: The staff was very nice, the room very spatious. Last but not least, having tea, coffee and homemade cake at your disposal the whole afternoon was the best !

Plussat: Siisti, tyylikäs hotelli hyvällä sijainnilla. Henkilökunta todella ystävällistä ja aamupala hyvä.

Plussat: Great location with views over the lake; beautiful architecture and interior design; great dog named Lucy

Miinukset: N/a

Plussat: The views are like heaven on Earth. The stag are very friendly and accommodating to your needs or questions about the area or other area of Switzerland. The daily breakfast is quite good. The beds are comfortable. The stores in the area are expensive but you are in St. Moritz! There is plenty of atmosphere and areas to hike or ski i(n winter). You can expect a wonderful time at Hotel Eden!

Miinukset: The beds were a bit small.

Plussat: The hotel is very unique. It has two common areas on the first floor with beautiful furnishings. 24 hr. coffee and tea. The breakfast area was equally decorated and the staff was very attentive. The location was perfect. If your driving the parking is right outside the door.

Miinukset: The only thing that we thought could be better was the bath. Very small and no counter. But it was clean and orderly.

Plussat: Everything, fantastic breakfast, great stuff

Miinukset: Perfect place

Plussat: Great location right in the middle of town. Lots of amenities close by and views down over the lake.

Plussat: Friendly staffs, lovely room, great breakfast

Miinukset: None

Plussat: Everything about this hotel was quality, from the crockery to reception staff. Underrated at 3 stars.

Plussat: Ambiance, great salon free coffee and tea 24 hrs across from lobby.

Miinukset: Awesome service location and friendly staff. Nice high tea.

Plussat: Clean, pretty, serene and in town. Good views of the mountains.

Miinukset: Nothing. It was perfect for us!

Plussat: Vegans, so we only ate the fruit and greens- excellent

Miinukset: Bathroom light over the wash basin never worked. Up the hill from the plaza. Also sent down to the lake for dinner without a reservation- were rejected for dinner and had to pay for a cab return to the central square. Unimpressive.

Plussat: Bed very confortable, spa great, half board very good - we tried Pizzeria, Kulm country club and Park ... food very good

Plussat: Everything! It’s amazing. The view, location, people, service, food, indoor & outdoor pool, spa. Staff are simply wonderful and made our stay so enjoyable. I don’t remember everyone’s name but Thank you Katherine, Paolo & Valentina. We will definitely be back!

Miinukset: Nothing!

Plussat: I visit this hotel 6 -7 times during 15 years. Always best is the best. Spa is incredible. Very good stuff.

Miinukset: Too high prices in restaurants.

Plussat: A true luxury hotel perfect in every sense.

Miinukset: What is there not to like. Pretty close to perfection

Plussat: Nicely designed hotel, smart and convenient design of the rooms (apparently, the smallest rooms are not too spacious, but if you can afford staying in the larger room, it pays you back). the staff is friendly and helpful and tries to make your stay perfect. tasty breakfasts, inventive cuisine in Hide&Seek (we missed visiting Ecco, since it was still the beginning of the season and it was closed).

Miinukset: there were two single beds instead of a double one in the room, we stayed, and two separate sets of mattresses and blankets. the rest was absolutely fine

Plussat: Great staff, breakfast amazing. Loved the open fireplace.

Miinukset: Beds could have been more comfortable. Very pricey.

Plussat: Nice property small rooms for the price good breakfast

Miinukset: Not a good value for money

Plussat: Very polite and helping staff Comfortable Very very clean Great restaurants Ski equipment storage Transfer shuttles to the lifts Great service everywhere

Miinukset: Outdoor pool?))

Plussat: - Spa: 5 different saunas, swimming pool and separate section for ladies if desired. It was never crowded and opens until 21 in summer. - Breakfast spread: mimosas, full english, omelette station, fruits, breads, local meats and cheese, etc and a menu for eggs Benedict. Available until 11. - Room: we were upgraded to a junior suite and had a chocolate cake with a card waiting for us (it was our wedding anniversary). The room exceeded our expectations, it was spacious and comfortable, had a separate seating area, fridge, coffee making facilities, two tvs, and toilet was separate from bathroom. - Staff: everyone was really nice and helpful, very international, special thanks to Simona and Angelina. - ebikes for rent at a great price. - Concierge: he gave us really good tips to make the most of our time in St. Moritz - Tranfers: complementary transfers to and from the train station. We loved our stay and are looking forward to coming back.

Plussat: When you are a fan of Kempinski its simple.. they never fail to deliver .. This beautiful Heritage Hotel hides what all Kempinski Hotels deliver .. an experience .. and it starts from the first time you walk through the doors .. tired and excited all at once.. Now for me you can have the most beautiful wrapping but you need the heart and the blood to flow to really bring all parts of the experience together.. and that's simply the team of people that make it tick.. From door to check in to housekeeping to restaurant managers and staff.. put simply "What A Team"

Miinukset: Nothing

Plussat: Very good food , good location its a beautiful property

Miinukset: Room are old need to be renovate

Plussat: The decor was very elegant and classic. We also loved the spa area. The breakfast spread was also excellent! But the best part was the free mountain passes that came with our stay because we could explore the surrounding areas with them and we really enjoyed the spectacular views. Thanks also to Konstantine who recommended Piz Nair to us at breakfast!

Miinukset: Nothing!

Plussat: Wonderful Staff - over the top! Wonderful breakfast.

Plussat: Kiva uima-allas ja hyvä sauna. Aamiainen oli runsas ja monipuolinen. Hiljainen.

Miinukset: Yliaktiivinen henkilökunta.

Plussat: Average

Miinukset: Room too large

Plussat: From the moment we arrived we got VIP treatment from every member of the staff. We left the car in front of the hotel and it was parked for us and was waiting for us in the same place when we left. The waiting staff were also attentive and efficient and we enjoyed a superb meal in the beautiful dining room.

Miinukset: Bedroom was a little cramped and although St. Moritz is located in the shore of a lake you wouldn’t know it as the hotel is in the centre of the town.

Plussat: + Central location + Adequate breakfast + Helpful staff + complimentary minibar

Miinukset: - the room was overheated and the heating regulator was hidden under the radiator cover so it was necessary to open the window, however the street is relatively noisy - no EC wall plugs, only Swiss style plugs - piano bar has no pianist in September - the price was a bit steep

Plussat: Amazing friendly staff. Thanks for lovely recommendations what to do

Plussat: Everything. We had a Junior Suite so it was a bit pricey but we never regretted a thing. Ironically, a free minibar was included but apart from one beer we only drank the bottled water.

Miinukset: Nothing.

Plussat: Breakfast was great with great staff and variety of foodstuffs, great coffee, staff was outstanding, located right across from the mountain lift and handy to a pharmacy and great restaurants.

Miinukset: Perfect in every way would stay there again in a heartbeat!

Plussat: Great location. Hotel picked us up from the station. Local transport card was really handy. We stayed in three alpine resort areas this trip. St. Moritz is my pick of the three for ease of getting around, quality of facility. A really classy location. Clean room, very traditional Swiss style in the room and very clean. Staff at reception and hotel staff really helpful and friendly.

Miinukset: Breakfast not a lot of options (for a vegetarian). Not much of a view from our room but we did get to see the snow on the mountains over the surrounding roof line.

Plussat: Before coming to st. Moritz we though that Hotel San Gian would be a great option for its location. Not exactly in the centre but so close to it. After being in Hotel San Gian, we are absolutely overwhelmed of the staff, the restaurant team, laundry service... absolutely great.

Miinukset: I cannot tell anything negative of our trip in hotel San Gian. It was absolutely fantastic.

Plussat: Amazing staff and restaurant, good breakfast, excellent coffee

Plussat: Very helpful staff, free entry to spa and tickets to cable cars

Plussat: Beautiful, up to date facility with a wonderful room, thoughtful touches like fruit and teas, and an amazing bathroom! This bathroom had a flat screen TV installed in the wall at the foot of the bathtub! It also had an electric bide seat, and a heated towel bar. The one wall facing the bedroom was all glass, but one of the power buttons on the wall made it cloudy so you couldn't see into it if you wanted privacy. We ate dinner there one evening. It was excellent. Breakfast as included with our room. Not only was it the fruits, breads, meats, cheeses, sweets that are customary in Europe, they also offer to make you many types of eggs or pancakes. Also included was access to the Ovaverva Spa within close walking distance to the hotel. If that wasn't enough, also included were cards to use the cable cars and funiculars free of charge. The staff was wonderful throughout the whole hotel. We were there in off-season so hotel price was about half of what it is in-season, which is Dec-March. St. Moritz is a beautiful area. Stunning views of the snow covered Alps. So much more than we expected.

Plussat: Good location, clean room, spa facilities

Miinukset: Small sized room

Plussat: The staff was extremely friendly and helpful, with great advice for hikes and skiing. The on-demand shuttle to and from the ski station was great, especially as the ski lift parking was completely full. Room was quiet and comfortable.

Miinukset: Breakfast was good but could enjoy a bit more variety, especially on the sweet side. The bathroom could be refreshed a bit, especially the lighting.

Plussat: Nr1 hospitality! The staff is very helpful and extremely kind. My boyfriend had his birthday and the staff helped me to surprise him: the chef baked two small delicious brownie cakes (one for me so I could also taste it) with candles and decorated it very nicely . The receptionist guy and the chef brought the cake to our room personally with a card including nice birthday wishes. We really appreciated this gift, thank you once more for organizing this! The room is large, the beds were comfortable, the view from our terrace is wonderful, just as the bathtub, they offered even eco-friendly toiletry products in the bathroom. Personalized greeting card waited for us in our room. The hotel offers you free e-bike rental, you can use an umbrella free of charge during your stay. Unfortunately we did not have time to try the wellness features, but the swimming pool and the whole wellness area looked beautiful. The breakfast was varied and substantial, they were offering home made jams as well. The waiter was very kind and we had the opportunity to choose from egg dishes as well. The receptionist girl was very kind to help us to find a shop which is open after 10:00PM to buy some food and answered patiently all our questions. She even allowed us to leave our car in the parking area of the hotel after checking out while we are making a last hike in the mountains. The receptionist guy helped us to make a reservation via the hotel's phone for a horse carriage departing from Pontresina (tip: horse carriage takes you from Pontresina train station via Val Roseg to Roseg hotel (7km) which is a really romantic and beautiful ride. From here you can hike to Lej de vadret (5km) which is breathtaking, in the background you can see the amazing Roseggletscher or if you have enough time and energy you can hike to Coazhütte or Tschiervahütte.

Miinukset: -

Plussat: Very nice hotel, Excellent food

Plussat: The hotel is very clean, the rooms are large and the bed is comfortable. The bathroom is smaller but this is not a problem. The restaurant and the spa area are great. Parking is free of charge. Internet connection is very good. There is a superb library where you can drink an extraordinary coffee (Nespresso). You can buy the skipass from the hotel with a 50% discount from regular price (the price is 38 CHF x number of nights of accommodation). Also, public transport during the accommodation is free of charge. I must not forget the great staff...they made our stay here memorable!

Plussat: Excellent. Very friendly and efficient staff. Very attentive and really showing that they care about their guests well-being. Professional but also homely and cozy. Great location. Very comfortable. Super swimming pool. Great food and half-board excellent value for money.

Miinukset: A fitness room and an electric kettle in the bedroom would be good.

Plussat: This hotel is in a perfect setting for exploring the Engadin with the train and bus lines only minutes away (walking). The facilities of the hotel are perfect for recouping after adventurous hikes in any direction. The pool is amazing as is the library for lounging in the afternoon and evening. The reception and dining room staff couldn't have been more helpful. Christina Camerotta (reception) was particularly generous with her time helping us navigate the many extraordinary sites to visit in the area around Samedan. I look forward to my next visit!!

Plussat: Breakfast starts at 7am; as I usually get out at 6 am, the hotel provided me with a "lunch package" to take with. Excellent idea! Staff was very friendly and extremely helpful.

Miinukset: The restaurant had a limited menu, just a choice of one meat and one fish dish.

Plussat: Staff super friendly and efficient. Room was clean, very comfortable bed. Restaurant was excellent for supper and the breakfast was great.

Miinukset: There was nothing to dislike.

Plussat: Super clean and fresh with minimalist furnishing but good quality linen and duvet/quilt. Fab bakery downstairs and perfect location. Free shuttle to and from train station a big plus. Breakfast was good.

Plussat: Great location opposite St Moritz Dorf funicular station for Piz Nair, and main bus stops. About 15mins walk to the main train station, maybe 15-20mins walk to St Moritz Bad cable car station. Opposite a Co-op store. Great breakfast, friendly English speaking staff.

Miinukset: Can't think of anything to dislike! I would have liked coffee making facilities in the room but I understand that's a British thing and not usually expected elsewhere!

Plussat: The owner of the property went out of his way to make our stay very enjoyable . RE staff and facilities were excellent. Would recommend this to anybody who wants to stay in San Moritz thank you Markus

Plussat: Kind working people

Miinukset: Nothing

Plussat: Hit my top wants in a hotel - Clean, spacious, great location and a more personal approach to service. The bonus was their drive to be more environmentally conscious with the services they provide without compromising hospitality. Kudos!

Plussat: The facilities are great and the fact that most things are locally sourced adds to the overall look and feel.

Plussat: Free pick up from and to train station is appreciated very much. Room is clean and warm.

Plussat: Comfortable family room with balcony and excellent view Free shuttle pick up from station and back. Great location

Miinukset: Nothing

Plussat: Lake vieq from hotel, DP Bar

Miinukset: Some restuarent Staff not very freindly. Did not get a nice room with view

Plussat: good breakfast, nice view, beside the lake can easy have a walk.

Miinukset: location to main area is a bit far it take around 15-20min walk, too less restaurant nearby

Plussat: Nice traditional hotel in a wonderful location overlooking the lake. Modern bathroom but very small shower space. Good breakfast choices in the dining room, also overlooking the lake. Convenient location near the hotel although there is a climb to the hotel entrance. Away from the main tourist part of St Moritz.

Miinukset: If you want a firm pillow you need to buy one for 69CHF or so!

Plussat: The location was excellent. Hotel facilities were good. The staff was friendly.

Miinukset: Nothing.

Plussat: The view from the room was stunning. The room was fabulous. The location of the hotel could not be bettered. Transfer from the station was pre-arranged, the driver was waiting for us when we exited the station. Staff were very helpful and friendly.

Miinukset: Nothing.

Plussat: Very friendly and dedicated staff that goes above and beyond. I was surprised on many occassions. They prepared my packed breakfast knowing I will be leaving at 4 a.m., they arranged the taxi to bring me to the train station so early, knowing I was first time in St Moritz suggested places to see. Aloso the staff in the restaurant was extremely friendly and the food was very tasty. Overall very nice experience- it is all about the people and how they make you feel, being welcomed in their hotel.

Plussat: Thankyou for the transport to and from the railway station. My room was warm and my bed was warm and very comfortable. Dining room had a stunning view over the lake and to the mountains . Thanks to the reception staff for helping me in english

Plussat: A beautiful hotel right on the lake, just 5 minutes from the rail station. Gorgeous views of mountains, lake, and the town of St. Moritz. Excellent view from the dining room. Ample and superb breakfast. The bar has one of the finest Scotch collection in the world. Really enjoyed my stay. The staff is very helpful in giving directions and hiking suggestions.

Miinukset: The rooms and the views from the rooms will depend on what you pay. There are fantastic rooms with views and then there are cheaper rooms with hardly any view.

Plussat: Location, comfort of room, great restaurant.

Plussat: Great location and comfortable room.

Miinukset: Bathroom and shower pretty small

Plussat: Staff was amazingly nice, specially LAura (reception) she also kept on line, by chat helping me with reservation's details from my train going to St. Moritz, genial ! And also Michelle (shuttle driver) who assist me in a very efficient way and more , he also gave me great indications to enjoy my time there... thanks for your kindness and professionalism

Miinukset: A lack of elevator in my house

Plussat: Quiet place

Miinukset: Limited facilities like hot water

Plussat: Clean comfortable great location. Great friendly staff

Miinukset: Nothing

Plussat: It was very clean.

Miinukset: It was very far from the center.

Plussat: Good breakfast (make sure to book it in advance). Nice ski room, great view over the mountains.

Miinukset: The noise isolation is non-existing. You hear every footstep in the aisle and in other people's rooms, especially annoying between 23h and 6h. If you're looking for peace and quiet, this is not the place for you. One reason for choosing this hotel is the free shuttle service, but (contrary to the info given by booking.com) it only runs until 6PM (at 7PM we had to take a taxi from the train station, which costs 38 CHF). The hotel page also says ski-to-door, which is not true.

Plussat: Beautiful views and nice staff.

Miinukset: Breakfast is really expensive.

Plussat: Breakfast was expensive, but excellent.

Miinukset: Some of the guest were loud and smelled bad , but this is not the hotels fault

Plussat: Cleaning room with ice view. Friendly staffs, fantastic restaurant with great food.

Plussat: Pick up and Drop off at train station. There was a prett setting to go walking in.The room had a beautiful view. I loved St. Moritz

Miinukset: Only that I wasn´t better prepared to get the most out of the visit.

Plussat: Delicious breakfast with a gorgeous view. Staff were SO helpful, especially Fabio and Laura. Fabio even called my hotel in Austria and spoke in German to help me out, so appreciated! Shuttle bus service was excellent and the driver was so so kind (never got his name). Lift pass was discounted which was a nice addition.

Miinukset: It is expensive to be advertised as a ‘hostel’ , which is expected in St Moritz but just to note for anyone on a budget.

Plussat: Everything was excellent friendly staff nice service great view and location

Miinukset: Everything was perfect

Miinukset: no emphasis on Vegetarian food , i didn’t have much to eat & the provided food wasn’t that good.

Plussat: High privacy, very comfort room, excellent facility and service

Plussat: Location

Miinukset: Hotel needs renovation. Lacking vibe. Feels a bit tired. Food needs to be improved especially Romanoff.

Plussat: Staffs are not friendly neither professional. They make a mistake and claim on us!

Plussat: Staff was super friendly and always attentive to even minor details

Plussat: Service was very personal and focused on meeting each and every guest requirements. Free shuttles to outside restaurants / bars / shops in the hotel Bentley is a very cool touch!

Miinukset: Bedding alternatives would be great (ie soft mattress covers and / or pillow options

Plussat: View, lobby was comfortable, staff was good

Plussat: This was our second visit to the Carlton but pure luxury and service - love the location and views of St Moritz and the lake ... although the price is on the higher side ~ we felt we received up and beyond the highest level of service and amenities!! Top notch ... would love to go back!!

Plussat: The building is beautiful and the interior matching the atmosphere

Miinukset: I would say staff need to be equally attentive to customers who are not “famous”. Also, when we arrived the bathroom in our suite was not spotlessly clean as we found hair in the shower. Receptionist didn’t really seem to bother. Unacceptable for any hotel, not to mention in that kind of establishment. In general, if you are not a famous billionaire and you can still easily afford to stay in a place like this, choose a different one.

Plussat: The host was great- she was super efficient conversed easily in German and English. The view at breakfast was spectacular. And I loved the dog. She can come with me on all my trips.

Plussat: Clean and classic feel

Miinukset: Hotel a bit dated. Distance from train station far

Plussat: The receptionist was a delight. Nothing was too much trouble. The location was fabulous and the view from room was superb

Miinukset: No jug for hot water in room

Plussat: Good location, great breakfast and cheerful and pleasant staff.

Plussat: Nice large room, clean bathroom, great location, friendly staff.

Miinukset: Breakfast, breads, cereal, granola are starches. Would be nice to have scrambled eggs or even boiled eggs.

Plussat: The room was clean and the front desk staff were helpful.

Miinukset: Out of all the places we stayed in our one month journey around Europe this was the only time we had to use a taxi. The hotel is up on a hill so depending on the weather this is possibly required no matter where you stay in St. Moritz. Two beds were joined together which seems to be norm most places in Europe but it had a rather large gap in the middle which was quite uncomfortable to sleep on. Kept rolling into the gap at night. The bath tub is quite high so this may not work for some people. The breakfast was pretty basic. Breads, fruits and cereals. No hot meal.

Plussat: View and staff great. Good value on off-season.

Miinukset: Sharp metal edge on entrance to bathroom.

Plussat: Nice message for late arrival after 8pm.

Miinukset: Got charged for a simple hot drink after breakfast. Was surprised for the huge off peak price we paid.