Pino Nature

The location is superb though it can be a hectic to get their at night. The view is worth the ride. The facilities of the rooms are nice.

The staff are very unprofessional. We arrived at 10:00 PM and the receptionist gave us the key to a room which already had a couple inside. We were so embarrassed, we had to apologize. It turned out that they gave the room to someone else but she missed to note it. Then she gave us another room (no balcony). Only after we told her we paid extra for the balcony and we won’t accept other rooms that she started taking the request seriously . Furthermore, when we reached, nobody was there to help us with the luggage. We asked for the iron for 2 consecutive days and they said they are sending it, but we never received it. Breakfast was poor

It’s fake information about the property we don’t stay one hour. We lift with in 10 minutes it’s very bad not clean

We are six persons it’s only one bedroom and kid room two beds on top of each other’s !!!

i liked the hotel location being in the middle of the forest and outside kids area.

1) no staff available to help us moving our luggage to and out of the room...we did it ourselves. 2) they do not speak good english over the phone...so hard to make them understand. 3) restaurant staff shouted at my wife. 4) you have to inform them several times to get them cleaning the room...room does not get cleaned automatically every day. 5) swimming pool staff in charge are rude.