Beirut hotellia

Plussat: Cleaness

Plussat: Cleanliness, helpful staff, spacious room. A nice place to stay

Miinukset: Nothing actually. Its was a great short stay

Plussat: Spacious and clean rooms.

Miinukset: I think that the breakfast could be enriched with some Lebanese specialties. Quite expensive for what it offers.

Plussat: Staff was friendly and helpful, great location close to Sassine Square in the heart of Achrafieh! Comfortable rooms -very good value for money.

Plussat: - Location - Cleanliness - Helpful staff

Miinukset: Very clean, Very spacious, Staff polite and helpful!!

Plussat: near to the city center, good staff, quiet and friendly.

Plussat: Good hotel

Miinukset: Small suite than expected

Plussat: All the staff were great!

Plussat: Fantastic stay overall

Miinukset: Some people were swimming with their clothes on in the pool, no swimsuits! Cleaning service could improve! Reception manager needs to work on his people skills!

Plussat: every thing the staff the hotel the facilities it was amazing

Miinukset: nothing i liked every thing

Plussat: Every thing

Miinukset: Nothing

Plussat: amazing

Miinukset: the staff is friendly and amazing

Plussat: Location, very clean, super friendly and helpful staff, breakfast is great

Miinukset: Nothing

Plussat: All staff are friendly, helpful and very kind people

Plussat: The staff was very polite and helpful. They provide a variety of pillows including neck support.

Plussat: Very freindly and helpfull staff

Miinukset: Check out time could not be extended

Plussat: Good service

Miinukset: Bad room& very bad view

Miinukset: The sound isolation in the rooms facing the sea is very poor, noisy even on the highest floor.

Plussat: ok

Miinukset: No espresso,only nespresso

Plussat: the decor was amazing, the staff was very friendly, the location was great, the security was outstanding

Miinukset: Wifi speed was shocking

Plussat: Location

Miinukset: The bed is not comfortable The room was wet and the ac not cold They didn’t clean the glasses after we used them

Plussat: Loved the pool, comfortable room and great location.

Miinukset: Made a reservation for rooftop table 4 days in advance for Friday night at 10:00. Got there 10 minutes early, and table was given away to someone else. Was disappointed as we were hotel guests.

Plussat: Great location, view and friendly staff

Miinukset: Over valuing

Plussat: The location

Miinukset: Everything else

Plussat: The location is amazing with the Mediterranean sea in front you and old Beirut behind you, a set-up to let you wonder over the centuries that made Beirut that city that never sleeps.

Plussat: Everything

Plussat: - Location is really good, walking distance to downtown. - The Hotel is located next to the promenade and you can go for a run and it is a nice sightseeing. - Good service in general, I informed them I needed to stay late in the resort and they offer me late check out and gave a me a nice upgrade to a Suite. I really appreciate the gesture to FS staff!

Miinukset: - I would expect to have international adaptors to plug your mobile... they don’t have it in the rooms, so you have to request it. - The GYM is really small, there is no space at all to do floor mat work.

Plussat: Very comfortable room and attentive staff. The location can't be beat for city life and restaurants. Excellent comfortable bed, as well.

Miinukset: It is a bit pricey. Less restaurant choice within the hotel is offset by walking distance excellent choices for food.

Plussat: smiles and warm greetings were all over the place. Staff were helpful and exceptional in person as well over the phone.

Miinukset: all was very remarkable.

Plussat: Friendly staff with a great support

Plussat: mostly the location, hotel is clean and staff were really friendly

Miinukset: nothing

Plussat: Everything literally , all the details and core items that make my stay wonderful are all attended to effortlessly

Miinukset: That there is no bathroom On the pool level

Plussat: Excellent Lebanese breakfast.

Miinukset: The rooms need refurbishing although it is done in a nice decadent style.

Plussat: Comfortable room and bed like heaven!

Miinukset: There is no such a thing!

Plussat: Stunning property, with rooftop pool and spacious rooms The decoration of the rooms is just insanely beautiful Molton brown products Location Room size

Miinukset: Unhappy and unprofessional staff. The service was not at the standard of the hotel. From the breakfast to the check in experience, no one was genuinly nice with us. When asked for a drink the were trying to avoid us instead of trying to fullfil our requests. When standing at the beautiful rooftop pool one waitress spoke at her private telephone in her native language (turkish) for mor than one hour shouting not respecting that clients were trying to relax by the pool. No welcome cards in the room, as it's a boutique hotel with few rooms you would expect a more personalised welcome which was not even fullfiled by helping us with luggages neither in check in nor in check out. As is said the property is incredibly beautiful, such a pitty for the staff which was cold and sometimes even rude. As the price is not affordable you would expect a service at its standard-

Plussat: Lots of charm. Amazing rooftop terrace and pool.

Miinukset: Room service is expensive. Carpet in room was old and stained.

Plussat: The hotel is extremely beautiful. The rooftop restaurant and pool area were exactly what you need on vacation, a resting space where to relax and feel good. The service was just perfect and the food at the Italian restaurant was very good. We got upgraded to the Royal suite which was decorated with impeccable taste and felt very personal. Definitely going to stay here again next time in Beirut.

Plussat: Staff, spirit, rooms

Plussat: The design of the rooms, the rooftop pool and the location were spot on.

Miinukset: The service was really disappointing and far away from 5 stars, we had to repeat our order 3 times at the pool to hope to get a drink. Unfortunately the staff is not trained. The receptionist dropped our bags outside the hotel and left it there without any help to find our Uber. Also uncomfortable bed and pillows.

Plussat: Everything

Miinukset: Nothing

Plussat: Centrally located, and the staff was very helpful in suggesting how to get around or to provide cars

Miinukset: Nothing... it was splendid

Plussat: Brilliant hospitality, location and cleanliness.

Plussat: Clean

Miinukset: I booked for a family with 2 kids. Where they will use sofa bed, they said we have to pay 25 USD per day as the sofa bed is enough only for 1, then they confirmed by phone it is wide and enough for 2, one arrived there was note to the receptionist to charge us 25 USD per day!! was shocking news!! they said this price is for the use of the sofa regardless for 1 or 2! The sofa was with 1 pillow, and the 1 pillow for each adult, I asked for more pillow, they could arrange only extra 1 for 4 pax The sofa bed was so noisy and unstable They give only one key per room even if we are 4. To make sure not keep the power on while we are out!! I asked them at least to turn the AC on one hour before our rerun? They promised , but the did not do!!! The lady who was good with us (the receptionist) was fired the next day as she gave us 1 extra key The 2 TVs were not working, we called them 5 times to repair them where they had to get recovers from other rooms!! There was no iron and pressing table, need to call The roof cafe is not yet ready, even on the phone they said it is ready Only 3 sugars for 4 pax in a room!! Simply : bad management, no respect!!

Plussat: Friendly and smily staff, clean place, Very comfortable , feels just like home, I highly recommend it

Miinukset: Nothing

Plussat: Spacious and clean

Miinukset: Woke up at 9am from the maintenance in the hotel

Plussat: Good location and the staff was excellent .. they care about the guest in the best way ... breakfast was very good... very variad( local food) ... the restaurant on the roof was very confortable and nice.. good food, good music ... rooms clean and very confortable.. the best choise for my next visit to Beirut

Plussat: It has all the right facilities you look for for a business trip, comfortable space with the right amenities, not to forget the rooftop bar “lime bar” for a drink with friends.

Plussat: location is good every thing is near u

Miinukset: the hotel location is good , but u need to take the map in ur mobile its not clear for drivers some times

Plussat: The room was specious and clean

Miinukset: The staff was wonderful and helpful especially Nisreen at the front desk

Plussat: * Central location with no traffic * Modern n clean hotel * Big balcony with great city view * Helpful n professional staff Highly recommended for families or group of friends

Miinukset: Everything was great

Plussat: Liked every thing from location to service

Miinukset: Did not like the breakfast buffet not my cup of tea

Plussat: Location is excellent; the rooms and bathroom are large and bright. The roof top pool and restaurant is nice with outstanding views of the city. The art collection is impressive. I would stay here again.

Miinukset: The opening/closing times of restaurants and pool are not accommodating. The pool closes as 6pm, restaurants open late. No charging stations for iPhone bedside. Although the art collection is impressive, there is no written information or plaques with artist names.

Plussat: Location

Miinukset: Overpriced compare to other well known 5star hotels

Plussat: Location

Miinukset: Roof Pool

Plussat: Location is prime. Areas of interest such as high end shopping and multiple great restaurants within walking distance. Easy access from and to other parts of Lebanon and airport. Service was truly implacable and could not have wished for anything different. Very modern and clean look to hotel.

Miinukset: Nothing to complain about. Did not try the restaurant but tried the bar and cigar lounge and was very impressed.

Plussat: Great welcoming, outstanding location and superb service. Loved the complimentary upgrade.

Plussat: Spacious room, excellent service, good food

Miinukset: Bed not comfortable

Miinukset: That windows don’t open

Plussat: Le Gray is the worst hotel i have ever stayed at in the past 10 years! For 500$ a night you would expect a premium service and a pleasant stay but no, nothing was pleasant about it! From check in and the incredibly rude staff especially ‘Riham’ who was terribly rude and wouldnt want to give us the room we originally booked and insisted on giving us a room with a back ugly view to the housekeeping who left the food tray dirty in front of our room and never removed it to the concierge who never booked our restaurant to the endless amount of unanswered calls or response to any simple requests like extra hangers.... Horrible 3 stars hotel with the worst staff and service! Not worth booking!

Miinukset: Torn wallpaper Broken TV in the bathtub Terrible towels and bathrobe Rude staff No value for money

Plussat: Everything was above expectations. Staff comes in first place, very hospitable and welcoming, everyone speaks English, and everyone is professional. As an architect, I loved the space and the way it was designed. The interior is really smart. Call it a landmark hotel in heart of Beiurt

Miinukset: Nothing to be honest

Miinukset: The live band show on the roof was too loud to enjoy. I mean TOO loud, and when we complained and most people were leaving, the band still insisted on the same volume.

Plussat: Location, rooms, and staff

Plussat: - professional and welcoming front desk service -

Miinukset: - room cleaning service is noisy on corridors and walking into the rooms without asking - no gym or pool in the building

Plussat: Staff and location!

Plussat: The property location is strategic... the property is clean and comfy... family friendly and all staff are supportive and professional. The listen to customer needs... well done Saifi Suites

Miinukset: Breakfast is amazing

Plussat: Everything

Plussat: location is great. free parking and parking staff are super friendly.

Miinukset: breakfast is not the best for the price paid.

Plussat: Size of the suite

Miinukset: Price

Plussat: The hotel is good value and in a good location, relatively speaking. Crossing the road in Beirut is a dangerous occupation in any circumstances. The hotel is good value for what it is. The rooms are a little basic, mine needed some maintenance but the beds, linen and rooms were clean, the staff helpful and, for the money, this is a pretty good option.

Miinukset: No carpet in the bedroom, just a rather cold floor covering of some kind. The breakfast wasn’t particularly brilliant and quite expensive if not included, it was ok though.

Plussat: Loved the location! one of the best spots in the whole city ! Easy to walk to Downtown and Mar Mikhael.

Plussat: Location

Miinukset: Staff, amenities.

Plussat: Value for money

Miinukset: None

Plussat: They stole from us and when we confronted them they said we can leave and they will refund us Sjmef kf the money it was disgusting

Plussat: Rooms are spacious and clean. Premium location and excellent service from staff.

Miinukset: Rooms with carpets on the ground aren't as clean as they should be.

Plussat: Amazing

Miinukset: Nothing

Plussat: The staff are amazing and super helpful. Specially a young gentleman named Samir. The views were unreal and the hotel is perfectly located! Will definitely stay there every time I go to Beirut.

Miinukset: The payment convenience.

Plussat: Excellent location and beautiful views

Plussat: Very friendly and helpful staff, excellent room service options with quick delivery and the facilities in the building were excellent. Modern and fresh rooms with parking included made the experience even better.

Miinukset: The position of the full size mirror, bit awkward and difficult to get a full view. And getting the iron out from under the bed was quite the challenge.

Plussat: Actually everything was perfect!!!

Miinukset: I liked it alot

Plussat: everything!

Miinukset: Extending the room for half day I paid full fare for full day

Plussat: Great location in Hamra, magnificent sea views, modern design, comfortable room, staff at reception very kind and helpful. Good breakfast

Miinukset: The hotel needs to better inform about the breakfast experience as it’s different from the standard. Information should be given at check-in to make sure understanding is complete to avoid delays. We lost 30 minutes with different calls after we got all the details.

Plussat: It was clean with big rooms and good service and the dtaff was friendly

Plussat: Great Team smiling and helpful

Plussat: Location

Miinukset: Nothing

Plussat: The cleanliness, the staff and accommodation were amazing. By far the best I've seen in non-central Beirut.

Miinukset: The smokey smell in the room.

Plussat: Got a complimentary upgrade to a 1 bedroom apartment :)

Miinukset: Very small bathroom and tiny shower In the kitchen it leads to an industrial looking area for the vents

Plussat: Amazing Staff , Clean

Miinukset: Small Room

Plussat: Friendly, professional, and polite staff

Miinukset: The Cemetery very close

Plussat: Great location. Helpful staff and clean rooms. Great value for money

Plussat: Location

Miinukset: nothing

Plussat: I was upgraded from the studio to a one bedroom apartment for my 8-night stay, so this was awesome. Staff were friendly and helpful. I loved the little balcony where one could sit for coffee. Supermarket is just downstairs, and a Moulin D’or bakery plus 24-hr Hibou convenience store just across the road. There’s heavy traffic and congested roads in the morning but that can be said of all Beirut, so the location was actually great, just a 5-min ride to City Centre and other main locations.

Miinukset: The springs in the bed are soft so you sink into the bed a bit. That’s all, everything else was good.

Plussat: The bed cover and pillows super comfort Also ahmed the room cleaning worker was excellent

Miinukset: The service at the terrace cafe was slow esp. The shisha staff were careless exept for mahmood

Plussat: Every think.

Plussat: Problem accord by payment, instead of LBP OR US$ the collect in Kuwaiti Dinars with hi rate (which not ordered) exceeding the normal Exch. Rate each US$ was 0.319 instead of market rate of KD 0.305 . Another problem you charge me for not show in 1.6.2019 ??? US$ 216.48 please refund the amount without delay This not good for BOOKING.COM

Miinukset: See above

Plussat: The breakfast was very rich and delicious. The suites are spacious and comfortable.

Miinukset: Better shampoo and conditioner

Plussat: Spacious rooms.

Miinukset: Room finishing.

Miinukset: Pillows were not suitable. The bathroom jet water was out of order.

Miinukset: I was put onto the smoking floor although the reservation clearly said 'non-smoking' and they were not able to move me. I dont find it acceptable. The rest was enjoyable.

Plussat: View from Top

Plussat: Pool toll, gute Qualität, late check out war kein problem

Plussat: breakfast was really good.

Plussat: The pool area

Miinukset: The boring music at the pool

Plussat: good

Miinukset: all well

Plussat: lovely ambience and the rooftop rstaurant had a beautiful ambience and excellent food.

Miinukset: they should keep tea/coffee facilities in the room.

Plussat: Everything! Interior design, furnishings, resort pools & landscaping, staff, breakfast

Plussat: Pool

Miinukset: Service and attentiveness of staff even though they are friendly but they lack big time in knowing what is customer service

Plussat: Conveniently located close to the airport. Gorgeous facilities, pools, and private sand beach. Room was spotless and bed was massive and very comfortable. Excellent quality of bedsheets, towels, and complimentary items. Room service dinner was prepared quickly and was delicious. Staff was very kind and helpful during check in and check out. A great hotel to book if you are not planning on leaving the premises much or at all during your stay.

Miinukset: My husband and I spent one night here to relax and recharge before an early 24+ hour travel day, as the hotel is located very close to the airport. I requested a quiet room in my booking, and upon check in, we confirmed with the staff that we would like a 4:30am wake up call in order to arrive at the airport on time. We ordered room service for dinner, which was delivered promptly and was delicious - however at 11:00pm, staff phoned our room to inform us they did not have a credit card on file to pay for our meal, and requested that one of us to go to the front desk to provide payment (I'm not sure why this couldn't wait until check out). Staff were unapologetic for the late call. On top of that, a wedding reception took place directly below our room with very loud music that we could hear clearly. We spoke with the hotel staff early in the evening when the music began and were informed that the wedding would be over by midnight at the latest - however the music kept us up until 1:00. We would have appreciated knowing that our room was above the wedding venue when we had checked in earlier that day with a request for a quiet room and a 4:30am wake up call so we could have potentially changed rooms or hotels at that time. Finally, location is very remote and not in the best part of town - there is nothing within walking distance so a car is needed to get anywhere and the hotel taxi service is rather pricey.

Plussat: Everything was perfect. The staff and the facilities were amazing. They made sure the stay is very comfortable and enjoyable.

Miinukset: Nothing

Plussat: Swimming pool Location Staff Size of the room

Miinukset: Longs corridors Small lobby

Plussat: Great location, welcoming smile and good sea view.

Miinukset: I arrived at 6 p.m. and surprisingly I was told that the room is still not ready! I waited for more than half an hour and then they provided me with a temprorary room till my room is ready! what really made me irritated is the way the hotel was dealing with this lateness, I felt as if this is normal and I am expected to be patient! Another thing to mention is the fact that rooms are not soundproof, I could not sleep because of a noisy neighbour where I was able to listen their continous loud laughs at 3:oo a.m. Frankly, I called the reception to complain and it was taken by the hotel with high care.

Plussat: the rooms are so relaxing & very good choice for the ones who love activites

Miinukset: not all of the employees are good and kindly Enough for the five stars hotel

Plussat: Nice trendy hotel in a conveniently placed location. Clean and spacious Staff were professional and attentive

Plussat: Breakfast..the pool house

Plussat: Good location. Quite central to everything. Very friendly staff. Thank you.

Miinukset: The AC automatically turns off at night which makes the room quite warm and wakes you up at night.

Plussat: Location, service and friendly staff.

Miinukset: I over paid by $100

Plussat: Everything was perfect wonderful hotel ans staff

Plussat: Everything

Miinukset: Nothing

Plussat: Love it

Miinukset: Nothing

Plussat: Great hotel, nice swimming pool.

Miinukset: Breakfast was too expensive.

Plussat: Lovely staff!! Very helpful and welcoming

Plussat: Staff, clean hotel and room. Whatever you need you can find it with them

Miinukset: Nothing at all! Everything you want they can provide you with even if they dont have it

Plussat: The service

Miinukset: The place

Plussat: Very clean rooms Excellent location Large parking lot Very friendly staff 24hr mini market on site

Plussat: Everything was perfect from decorations to service

Miinukset: Would like to have a minibar in the rooms

Plussat: The receptionist christine was very helpful,cooperative and welcoming

Plussat: The restaurant and outdoor bar are nice.

Miinukset: The receptionists in general are not friendly. I reached to the hotel after mid-night and two of the staff were sitting outside and no one offered to help with the bag. We had a kid who fell down at the entrance door, we asked the receptionist for first aid kit, she said that they don't have and we have to buy the bandages from the supermarket. The rooms in general are not cleaned well. The dust on the tables, the clothes are left here and there, the empty water bottles are left, the dirty glasses are kept... One more thing, the breakfast buffet is the same all days with no single difference in anything and they charge extra for dishes like waffles. In addition, one day we have reached the restaurant at 10,45am and the buffet was almost empty, we asked the chef and the waitress to fill it and they didn't bother.

Plussat: Beddings were super comfy

Miinukset: Nothing

Plussat: Every thing ok

Miinukset: In my room too much noisy from out side I cannot sleep will

Plussat: - The welcoming, friendly staff - The free shuttle service available all day - The spacious, clean room with great amenities and wonderful view - The 24/7 mini market

Miinukset: - Leaving too soon

Plussat: I love this place! And I always make sure to stop by for a few days every time I am in beirut. I hope that one day they’ll manage to add a pool somewhere, then for sure I won’t need to get out of the hotel, as everything else is perfectly available.

Plussat: perfect location perfect friendly welcoming staff

Miinukset: some issues with air conditioner

Plussat: very nice Staff, Location and view

Miinukset: No outdoor pool

Plussat: Overlooks the coast. Nice room, comfortable bed, good staff. Fruit bowl in our room and chocolate.

Miinukset: The staff at the dining room were very pleasant and eager to please but I found the cooked breakfast wasn’t quite as good eg poor hollandaise sauce more like sweet salad cream.

Plussat: Every thing

Miinukset: Nothing

Plussat: Top floor restaurant was open 24 hours and served excellent food. The views of the sunset from there were breathtaking. The location of the hotel was very close to the new Zatouney Bay, excellent for restaurants and a stroll along the waterfront.

Miinukset: No swimming pool, which was disappointing for my 7 year old.

Plussat: The room, restaurant and the staff

Miinukset: The summing pool and gym are not at the location

Plussat: Staff were very nice and very helpful

Miinukset: No gym or pool, for the money they charge there should at least be a good gym and pool. Not a good value for money

Plussat: Service, staff, location and food was excellent

Plussat: Homy and friendly staff

Miinukset: The smell of the carpet

Plussat: Everything is excellent

Miinukset: There's no summing pool and gym at the location

Plussat: hospitality

Miinukset: nothing

Plussat: The room was very spacious and very well maintained with beautiful and interesting items used in the decor and delicious fresh fruit was kept ready before our arrival; the concierge was very attentive to our needs and helped us have a very pleasant experience by arranging our reservations at various restaurants and other venues, including a half-day tour to nearby attractions and especially Jeita Grotto...

Miinukset: The breakfast buffet was very limited compared to what I would expect from an establishment like Le Vendome; the ongoing construction next to the hotel makes it mandatory to get up by 8ish in the morning as it is impossible to sleep after that due to the very high levels of noise

Plussat: service of staff is very personalized and friendly. boutique hotel in the vibrant heart of beirut

Miinukset: they dont clean the terasses and lobby is not grand .

Plussat: The housekeeping was perfect and honest.

Miinukset: The price was extreamly high !

Plussat: One of the main reason for choosing this hotel always is the fascinating sea view from the upper floors

Plussat: Thank you Nancy and the staff who were always smiley and happy to help :)

Plussat: Staff was excellent—very courteous and helpful. Rooms quite nice and comfortable, though starting to look a bit dated

Miinukset: Nothing particularly

Plussat: Location surrounded with lots of restaurants Free transportation to downtown and malls and to the airport Sea View amazing

Miinukset: Clean service not perfect as before : Tallies and bed sheets not change ever day even if its showing its already used Tea and coffee not refilled daily ( these thing happen for several rooms of mine were i had 4 rooms )

Miinukset: Everyone is smoking in the lobby.

Plussat: Rooms are very well appointed and comfortable.

Miinukset: Rooftop bar needs a refresh.

Plussat: Good location with most city attractions being very close by car Very friendly and attentive staff

Miinukset: Can a bit noisy If your floor close to the restaurant floor

Plussat: The service, the distance from everything

Miinukset: Nothing to not like

Plussat: Location, Hospitality and cleaniness were all of the best quality

Plussat: Location is perfect

Plussat: To be honest, I regret to choose the hotel but at the end of the day my fault as I didn't read enough about its location. The hotel didn't save transportation to Beiruit at reasonable time. It saves at 10 and 3 which could be suitable for some but not for example after 7 pm where the people come for tourism can go out downtown. Also I saw in some hotels they save some shuttle buses to pick the residence from sown town back to hotels at specific times. Also the hotels no save shuttle service from and to the airport

Miinukset: As I mentioned earlier 1- transportation arrangement from the hotel to downtime and airport 2- Internet service (yfi) very poor every time you have to log on once you leave it for a second. This is the first time in 5 star hotel you have to pay for having fast internet services 3- The room is not fit at all my expectation which I saw in the pictures presented on tour site and YouTube videos for the following reasons - It mentioned in description before I book in the room is fit for four for adult persons and I booked accordingly but what I found when I arrived the followings # The room is small just only fit two persons # even so the room was no ready when we arrived although we arrived very late @ 2 am 2nd July. Only one delux bed and only one small bed which let us wait long time to save another bed and we were very tired as you know because we arrived very late. The room should be ready before we arrive # the small bed was very boor regarding its height and not comfortable from furniture point of view (I mean the cover (mattress). This let us suffer in sleep. We asked the staff to save for us similar deulex but they said not available We asked to change the booking to two small rooms one for children and one for the parent as the room can not fit for the four persons but we found that we will pay the same amount of money again. If so why the hotels from the begging said from the begging the room is fit for four persons and he has the information about the age of the children # When adding the two beds to the room, make it very narrow which made our movement is very hard as no space become available # This also apply to the cupboard which is very small # The light in the room is very, very, very, or extremely poor I wonder why it is so and never seen it even in three star hotels 4- Cleaning, a lot of mosquito

Plussat: Hospitality was above expectations and the view was just breathtaking

Miinukset: Electric plugs for coffee machine is a bit tricky, there should be guidance inside the room to have the utmost best experience

Plussat: The staff were phenomenal and very helpful! Everything was clean and breakfast was excellent. A particular staff member, Roger, was very nice.

Miinukset: Nothing

Plussat: Swimming pool Attached to mall Clean and quiet Balcony was available with fair space Very good room size Very good space for bathroom

Miinukset: From the car parking area, you need to use the mall to reached out your hotel! Which is not helpful. Some of reception staff need more training how to communicate better with their customers!

Plussat: The staff at the Hilton were fantastic, very attentive and always willing to help.

Miinukset: The breakfast wasn’t something I would have chosen but it was still good.

Plussat: Great staff. Excellent breakfast.

Miinukset: Hotel needs renovation

Plussat: Everything was good and the staff were good

Plussat: The room was big and comfortable.

Miinukset: It was very expensive that I didn’t think to go there again.

Plussat: Rooms were spacious staff was welcoming and polite very clean

Miinukset: Pool was definitly not in the category , i wish if they had an access to a private pool even in distance space like in lancaster hotel bay, to overcome the proplem of space availability.