Halvat lennot Sarajevoon

Plussat: "quality of plane"
Miinukset: "check in takes 30 minutes since my visa was in old passport"

Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"

Plussat: "As previously stated hated having to go through security again"
Miinukset: "Chocolate"

Miinukset: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"

Plussat: "Respect and politeness of the staff"
Miinukset: "Wi-Fi is not available on all flights also is easy to download the fllynet"

Miinukset: "The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for"

Plussat: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Miinukset: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"

Plussat: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Miinukset: "Ground staff poor customer service"

Plussat: "Crew very helpful."
Miinukset: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Miinukset: "a bit delayed,"

Miinukset: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"

Plussat: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Miinukset: "Te cabin pressure gave us headache. always happens with the A380 though."

Plussat: "Good crew"
Miinukset: "Was delayed outgoing but information was good"

Miinukset: "Highly recommended for efficiency"

Plussat: "You can charge your phone on the flight. Got snacks on each flights"
Miinukset: "the food options"

Plussat: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"

Plussat: "Evrything"
Miinukset: "Nothing"

Plussat: "Service and hospitality. On dot service with no major delays."

Miinukset: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."

Plussat: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Miinukset: "I think the process was too long in Lagos, but in London it was smooth."

Miinukset: "I arranged assistance but nobody showed up."

Plussat: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Plussat: "Very nice crew"
Miinukset: "Legroom"

Plussat: "Smooth flight."
Miinukset: "Navigating very long distance between terminals. Terminal changes"

Miinukset: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"

Miinukset: "Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc."

Plussat: "Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed."
Miinukset: "Nothing."

Miinukset: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."

Plussat: "wine"
Miinukset: "no screens"

Plussat: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Miinukset: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Plussat: "Nothing"
Miinukset: "The whole experience"

Miinukset: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"

Plussat: "Crew looked after me after a family took up a whole row including my designated seat. I need up with the back row to myself so could put my feet up & chill after a less than pleasant 5+ hours wait at Munich!"

Miinukset: "I missed somehow the distribution of headsets, and I never got one (after asking for one). (Un-)fortunaltely there was no movie I really wanted to watch, or classical music for my taste (recitals, chamber music). Anyway, this is not a major problem, just a tiny glitch. The random boarding went surprisingly well, although I'd prefer the more structured version. Until there is bread, butter and cheese, I am fine with the bland food."

Plussat: "Food & entertainment were good;"
Miinukset: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"

Miinukset: "Bathrooms rendered unusable by kids putting everything imaginable down the toilet."

Plussat: "Good service"

Plussat: "All good"
Miinukset: "Nothing"

Plussat: "Nothing. It was ok at best which is fine on a good day."
Miinukset: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Miinukset: "Not entertainment at all"

Plussat: "Awesome. Very comfortable even in economy seats. Great entertainment"

Miinukset: "Absolutely perfect."

Plussat: "Good variety of on-board entertainment"
Miinukset: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."

Plussat: "Food was great"
Miinukset: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"

Plussat: "Great staff, amazing experience."
Miinukset: "No vegetarian food"

Miinukset: "My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline."

Plussat: "Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip."
Miinukset: "The boarding could have been better organized at Frankfurt. Was very scattered."

Miinukset: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."

Plussat: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Miinukset: "Food and seat comfort."

Plussat: "Overall Austrian was fine. Smaller plane and people were professional."
Miinukset: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"

Plussat: "Crew was polite and helpful"
Miinukset: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."

Plussat: "Nothing."
Miinukset: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."

Plussat: "Organisation"
Miinukset: "Short flight but not quite comfortable seats."

Miinukset: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."

Miinukset: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."

Plussat: "Food was good. Plane was good."
Miinukset: "Night flight should turn off light. Staff was not skillful and professional."

Miinukset: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."

Plussat: "Service was outstanding!"

Plussat: "Service was good and the crew was courteous and friendly"
Miinukset: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"

Plussat: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Miinukset: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."

Plussat: "food was great. Slightly cold in cabin."
Miinukset: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."

Plussat: "Great staff, good meals, snacks, and drinks thru the entire flight."

Plussat: "On time"
Miinukset: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"

Plussat: "Smooth ride, good breakfast and charming flight attendant."
Miinukset: "Nothing"

Plussat: "Highly efficient transfer (45 minutes between flights)"
Miinukset: "too short a time to transfer between flights as a very long distance between gates,"

Miinukset: "Flyght was terible"

Miinukset: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."

Plussat: "Everything was excellent"

Miinukset: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."

Plussat: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."

Plussat: "Flight crew & overall experience was positive. Meal & entertainment were good."
Miinukset: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Miinukset: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."

Plussat: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."

Plussat: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Miinukset: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."

Plussat: "Boarding process quick and on time."
Miinukset: "no entertainment to rate."

Plussat: "The food was good"
Miinukset: "Everything was fine"

Miinukset: "Service"

Miinukset: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."

Plussat: "The crew was very very nice and flight was very quick."
Miinukset: "No entertainment at all, music nor tv :/"

Plussat: "Left on time - arrived early"
Miinukset: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Plussat: "Boarding was easy, on time"
Miinukset: "Crew's attitude for any request was snobby and harsh"

Plussat: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Miinukset: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."

Miinukset: "Long transit more than 12H without free accommodation nor meals"

Plussat: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Miinukset: "Everything"

Miinukset: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."

Plussat: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Miinukset: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"

Plussat: "The seat was comfortable."
Miinukset: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."

Miinukset: "Flight was delayed"

Plussat: "Everything"

Plussat: "Food, entertainment."
Miinukset: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."

Miinukset: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"

Plussat: "On time, comfortable flight"

Plussat: "Good service overall"

Plussat: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Miinukset: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""

Miinukset: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"

Plussat: "Nothing special - nice crew"