Lakeland Village at Heavenly

The beach and pools were nice.

No air conditioning. Hot and too smoky for windows to be open. Even with wolindows open and all fans going it was very hot on main floor and loft. Not bearable during the day and until after dark. Dish washer was filthy when we checked in. Food dripped on top of and down door. Filter area was caked with food and debris. It took 3 or 4 calls to desk to get it cleaned enough to be able to use. Lack of soap and dish soap. Had to call multiple days for more. Also, needed to call for extra towels for our family of 5 multiple days.

Needs better cleaning and updated

Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky

We enjoyed the swimming pool

First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!