Peninsula Island Resort & Spa

The pool was beautiful, however it had many a rough texture my kids left with scratches all over knees and feet.

I did not like that there is a limit on how many Pool towels you can use a day. We were six people and we had a limit of six towels per day. You would tell them your room number at the front desk and they would give you the pool towels and mark your tab. The parking was a eight of a mile away from the rooms. The carts to carry the luggage were unstable and made out of pvc pipes which made your stuff fall out on the way to the room. Staff was cold, serious and not friendly at all. I paid 300 for one day and two nights I had higher expectations.

Good Location for the price. Great beach access. Kimberly at front desk made our stay bearable and she played the roll of waitress when the restaurant was understaffed, amazing service and attention, a real leader. Charlie and Jorge the assistant supervisors did an amazing job putting out fires like champs and juggling the storm of complaints that thrown at them constantly thought our stay from a line of guests, great job... really could not of stayed or even ever considered staying again without you, thanks for authorizing our refund to pay for our clothes that got wet paint on them, way to lead by example Sirs!!!!! Braulio, Marco and Miguel from the maintenance staff were outstanding in their service, expertise and attention to detail, exemplary. Housekeeping did an amazing job keeping our room feeling fresh like a resort. Alvaro at the restaurant was on point with his recommendations and was always super professional and friendly, should be a manager. My compliments to the chef. Towels were always fresh and warm. The pools were fun, the beach was amazing and our canopy was always ready for us. Bravo Zulu!

Unsatisfactory management, under staffed, entrance gate not working and never closes so is not secure and not attended although Bob the lead manager told me that every night someone was at the gate office securing the property and that was a lie. Never got a smile from Bob but he was quick to give my anglo friend a free upgrade for complaining about the facade of the building. 2 main latter-wells and landings were secured due to fresh paint and active painting of the floor and walls while the hotel was packed with people, it's peak season! My wife got paint on her new shoes, my son's shoe, and my new shorts. Although we complained the painting continued, I do believe the fire marshal would have had issues with the unsafe situation. Building is in poor and unmaintained conditions. Poolside showers did not work the whole time we were there. Issues with my room door jamming and not locking or staying unlocked until once maintenance showed up and just got it to work somehow. The pools were filthy with sand and cracked all around the edges, floor, walls and steps as well as missing tiles. Restaurant did not open until lunch time one of our 3 days there because the person staffing did not show up and the property was understaffed so the front desk clerk came at lunch to take orders for guests so no continental breakfast or breakfast for anyone that day... Bob was in the restaurant having a meeting with folks from a local pest control company about the roach complaints and although he looked over at me knocking on the glass door continued his conversation and did not open the door to me or the other guests who wanted to know why we all could not get food or drinks. The Jacuzzi jets were not turned on until after lunch event though they are advertised since 8am and is needed for my and others physical therapy. Pool side furniture is old, torn, worn and broken, unsafe.