Americas Best Value Inn & Suites St. Cloud

Free cancellation

Pool was empty. Staff was not at the front desk for 25 minutes when I was trying to check in I could not find anyone.

The place was absolutely disgusting

Everything

Horrible, dirty, falling apart

Two out of the three staff members I dealt with were accommodating and nice.

The first room they gave me the a/c didn't work. They were very accommodating and gave me a new one promptly. After the multiple times of my key cards and others key cards didn't work I finally got in my room. The showers smelled milldewy right away. There was still ice in the ice bucket from the previous tenant. Beds are hard and pillows were the size of my hand. I booked one night online and changed my plans and wanted to come a night early. So I called the hotel and booked another night. When I got back to the hotel for my second night again my key cards didn't work. I go to the front desk and they said that my room is not my room. The lady at the desk tried to blame this problem on me and I should have known that since I booked one room online and one by phone that I needed to check out after my first night and check back in for my second. Well all my stuff that was left in my room was not there any more. Luckily the maids were nice enough to not steal my stuff and just put it all in a garbage bag. So they booked me into my room for the second night. Turns out to be the same room that the a/c doesn't work. I said no. I also thought that since I booked one room online and one by phone that I could have the same room two nights in a row. Anyway they gave me their last available room which again the shower was smelly on mildew and the toilet seat fell off as I put it up. The place sucks and definitely not worth the $70 a night I spent on it. It's really only worth about $40 a night. Oh and the continental breakfast was worthless. Don't stay here. You will regret it.

We apologize for the inconvenience ...

Room had a fridge

Pool was closed because it was too dirty, door to outside was out of order, TV in room and in breakfast area did not work, free breakfast offerings were very limited, carpets throughout the hotel were filthy, bed was very hard, ice machine was out of order, soda machine was empty...