Halvat lennot St. Cloud

Plussat: "I apreciated how well informed he captain kept us. There were several delays but she communicated freely and helped us to feel safe."

Plussat: "Boarded nearly on time - doesn't always happen"
Miinukset: "As usual, someone boarding the plane before I did had jammed my overhead compartment with their carry on luggage."

Miinukset: "It was great"

Plussat: "On time, smooth take off and landing."

Miinukset: "Air conditioning was very loud"

Plussat: "The TV"

Plussat: "Smooth ride"

Plussat: "Everything . Delta is one of the best"

Plussat: "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."

Plussat: "Plane was nice and clean. Staff attendants were great & respectful."
Miinukset: "N/A"

Plussat: "All the attendants were very nice. The movies were great, but ones I would have liked to watch were not on your list."
Miinukset: "There was no Christian music on the music section."

Plussat: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Miinukset: "The choices of free snacks were limited. They should also give more than 1 package of peanut."

Plussat: "seating, food, service"

Plussat: "Didn’t take three days to drive"
Miinukset: "Packed in like sardines"

Miinukset: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"

Plussat: "Comfy on time and personable. Food was good too. Thank you."
Miinukset: "It was all good."

Plussat: "They have few movies selection that was good"
Miinukset: "I like being in a big space faster. And clean good service I"

Miinukset: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."

Plussat: "on-time and quick boarding times"
Miinukset: "Waiting too long before take off with no circulation of cool air"

Plussat: "Everything"
Miinukset: "Nothing. Delta is the best airline in North America"

Miinukset: "Due to waiting so long on the tarmac, I almost missed my ground connection. Also, two persons with impaired mobility were deplaned while nearly all the remaining passengers waited. It has been my experience in the past that those with impaired mobility are assisted in deplaning AFTER the other passengers have deplaned. This only makes sense. Also, baggage handling was slow compared with my previous experiences. Seemed to be a hard landing."

Plussat: "I liked the selection of movies."
Miinukset: "The arrival estimate was off."

Plussat: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Miinukset: "No complaints."

Miinukset: "nothing"

Plussat: "Lincoln ground staff is top notch. Friendly Midwest people."

Plussat: "On Time"

Plussat: "On Time"

Miinukset: "Late starts"

Miinukset: "On time"

Miinukset: "The attendents only served one round of beverages in Comfort Plus."

Plussat: "Airtravel is not exactly something to 'LIKE' but it was good."
Miinukset: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"

Plussat: "We were stuck for an hour and a half on the tarmac"
Miinukset: "We were stuck for an hour and a half on the tarmac"

Plussat: "Loved it all. That's good advice above :)"
Miinukset: "It was a blast!"

Plussat: "Blankets"

Plussat: "Plane should have been inspected before scheduled departure at 5:30 AM!"
Miinukset: "Narrowest bathroom I have ever entered! I weigh 120 lbs!"

Plussat: "Lots of movies available!"
Miinukset: "One small bag bag of peanuts?!?"

Miinukset: "half-broken screen, couldn't access anything on the left side"

Plussat: "On time departure and slightly early arrival"
Miinukset: "Airline food is just so inadequate in every way."

Miinukset: "Read previous complaint"

Miinukset: "Not enough sitting space felt very cramped"

Plussat: "FOR A BUSY AIRPORT IT WAS A FRIENDLY SERVICE DAY"
Miinukset: "NOTHING IT WAS GOOD AND THANK YOU"

Plussat: "IT WAS A GOOD TRIP AND THANK YOU"
Miinukset: "EVERYONE ON THIS PART ON MY TRIP WAS FRIENDLY"

Plussat: "Great costumer service"

Plussat: "you still get a complimentary snack and drink"

Plussat: "Everything was good"
Miinukset: "N/a"

Plussat: "Getting to my destination on time, in one piece"
Miinukset: "TSA"

Plussat: "Was on time"

Plussat: "No hiccups, great interactions with employees, and on time (actually early). Great experience with Delta."

Plussat: "Haven't flown delta in a while. They've really stepped it up!!"

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "Long haul flight made pleasant by KLM"

Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."

Plussat: "very attentive crew"
Miinukset: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"

Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Miinukset: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Plussat: "Everything OK"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"

Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"

Plussat: "Time and Good clean place.. in This case airpöane.."
Miinukset: "It was not entreteiment st all"

Plussat: "Easy to board and easy flight."

Plussat: "Great"
Miinukset: "Great"

Plussat: "Nice flight, nice crew, and a nice experience."

Plussat: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Miinukset: "Nothing"

Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Miinukset: "Nothing"

Plussat: "Crew was very helpful.food"
Miinukset: "Food was not upto the mark."

Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "That we didn’t crash"
Miinukset: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"

Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Service"

Plussat: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Miinukset: "The seats in economy were a little too small for a 12 hour flight"

Plussat: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"

Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "Service was good"
Miinukset: "Delay"

Plussat: "Was able to check in online, very convenient and easy to access site."
Miinukset: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

Miinukset: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "They flew full speed to catch up with the delays."
Miinukset: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Plussat: "Flights left on time, arrived ahead of time. Seats comfortable. Baggage arrived quickly. No charge for wine/beer, although I do not imbibe when flying long distance. Food ok for airline food."
Miinukset: "Unable to pick seats in advance,, were assigned seats that did not recline for 11 hour flight. One bathroom not functioning. Very limited movie choices for inflight entertainment. Seat belts much shorter than other airlines, so very confining, unable to loosen to relax in any position other than sitting straight in seat. In Rome had to check in & go through security at Terminal 5 then get bussed to Terminal 3. Only airport where we had to take out all electronics, including converter plugs, headphones, etc, place in a flimsy clear plastic bag ( that broke ) to go through security. Line to check bags pretty slow for number of passengers. Glad we had plenty of time."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "Not time departure and cabin crew were effective and efficient."
Miinukset: "Nothing really"

Miinukset: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"

Miinukset: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."

Plussat: "on time great crew"
Miinukset: "small seats with very limited foot room"

Plussat: "cheap(?)"
Miinukset: "everything - absolutely no frills"

Plussat: "Was good except for the food."
Miinukset: "The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad"

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Plussat: "The crew on this flight was great and there were lots of current movies to watch"
Miinukset: "Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure."

Plussat: "Left on time. No turbulence."

Plussat: "Crew members"
Miinukset: "Up to 1 hour late and they leaved my baggage in Paris"

Plussat: "Good food and service"

Plussat: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."

Plussat: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Miinukset: "Nothing to complain about."

Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Plussat: "Onboard crew was friendly. Dinner was good"
Miinukset: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."

Plussat: "Absolutely everything perfect."
Miinukset: "Through my own fault I ordered a different seat instead of window seat. :)"

Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Plussat: "Boarding was on time"
Miinukset: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"

Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Plussat: "I liked the crew, they were professional and tried their best"
Miinukset: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"

Plussat: "The space and the people"
Miinukset: "Nothing"

Plussat: "Courteous crew"

Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Plussat: "It was Amazing staff helpfull and fresh.. love it"
Miinukset: "Flight of almost 3 hours was not entreteiment at all just magazines."

Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."

Plussat: "Pretty decent"
Miinukset: "Not much"

Plussat: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Miinukset: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."

Plussat: "Nothing"
Miinukset: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."

Plussat: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Miinukset: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."

Miinukset: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Plussat: "The food was good."
Miinukset: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."

Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Plussat: "The boarding process was smooth and the crew friendly. Flight ran on time."
Miinukset: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."

Plussat: "Punctuallity"
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Plussat: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"

Miinukset: "Delay over an hour"

Miinukset: "Late...delayed from algiers"

Plussat: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."

Plussat: "Crew are efficient and friendly."
Miinukset: "Very small plane."

Plussat: "Although plane was full staff moved us through quickly"

Plussat: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Miinukset: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."

Plussat: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Miinukset: "I thought the seat seems a bit short but the leg room is ok."

Plussat: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Miinukset: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."

Plussat: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Miinukset: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."

Plussat: "Entertainment and priority air sircharge was worthwhile on long flight with connection. Seats were very comfortable with enough recline. Provided multiple beverage and food services."
Miinukset: "The Delta staff were unprofessional. Checking phones while people boarded, handed unopened beverage to 2 unknown strangers to pour themselves and share. We're "joking around" amd jobial in a manner that was unprofessional. Food was hot but overlooked and pastry was "steamed" so chewy."

Plussat: "Food"
Miinukset: "Touch screens"

Miinukset: "Flights are always delayed, boarding is a mess, CDG is awful. Avoid unless nothing else available"

Plussat: "Crew member were nice, plane look clean and it was really comfortable the seats."
Miinukset: "There was confusion from the crew members at boarding moment. They look confuse and it was a delay"

Miinukset: "Flight was at 10:30pm. Waited at the gate from 9:00-10:40 with no news. Nobody knew what was going on or what we were waiting for. Finally at 10:40 they announced that the flight would be delayed, even though we had figured it out by then. At 11 the flight crew showed up. We finally boarded at 11:30 and we arrived an hour late to our destination. They offered drinks to the 2 people flying "business class" (they were just sitting in the front but amongst the economy class seats) at the very beginning, but then waited to serve everyone else, but as it was late, most people were already sleeping. We arrived an hour late."

Plussat: "Flew Flight 76 from CDG to LAX business 1G. Seats were ok. 2-3-2 configuration. This plan has not received the upgrades the CDG to JFK leg has. Food options were ok, the food itself was garbage. In flight entertainment was pathetic. Cabin crew was not great either. All in all, wouldn't recommend Air France to a friend or family. Too many other good options out there."

Plussat: "Plane comfort. Quiet Luggage policy towards children which allows to take baby car seat free of charge"
Miinukset: "2 meals only !!!!! on a 11h flight from CDG-LAX. Who on earth thinks it's ok to eat 1h after take off and 1h before leaving a 9h break between meals. It's cheap but not healthy. In the feedback form there was a question about a la carte meal but no one offered me the option to buy anything during the flight. The crew attitude is the worst I've seen. I have flown more then 300 times. I felt I disturbed their conversations which were more important. Once I waited 2 minutes in front of them before they stopped their private discussion. Lufthansa has a special team for A380 and they are super helpfull. Entertainment system is slow and the UI is much worst than on LH A380 and Emirates."

Plussat: "It got me from A to B with minimal fuss."
Miinukset: "No entertainment available."

Plussat: "Friendly crew, clean aircraft"
Miinukset: "The food... tasted liked reheated frozen food."

Plussat: "Nice fast in and out process. Good duty free shop"
Miinukset: "Smallish seats"

Plussat: "Like the stopover in Iceland. Fly out tomorrow but continuing this review now."
Miinukset: "Nothing. NA"

Plussat: "cabin crew was friendly and helpful"
Miinukset: "no food service"

Plussat: "Crew and plane"
Miinukset: "Time to connection Delays Time to get luggage"

Miinukset: "We departed almost an hour late. Despite checking in early, they put my luggage on a later plane headed for MSP so my ride had to wait an hour and a half after the scheduled arrival. The few movies available weren't new releases and not much of a selection."

Miinukset: "The transfer in Rekyavik was horrendous and in Helsinki moderately okay"

Plussat: "It was on time."
Miinukset: "Incredibly expensive checked-in baggage fee, $108."

Plussat: "The flight was on time and the crew professional and friendly. There was a decent selection of movies and tv shoes to watch."
Miinukset: "The flight was as I expected. It would have been nice to have some food since it was an international flight but I understand the need to keep down costs"

Miinukset: "They made check in very difficult and expensive. Wouldn't even allow us to touch bag after weighing in a couple pounds overweight. Said it was on belt so we could no longer have access."

Plussat: "Nothing"
Miinukset: "That they didnt hold the plane for us when it was delayed in Paris."

Miinukset: "food and drink is a nickel and diam which doesn’t go with the brand."

Plussat: "Same comments as above."

Miinukset: "The seats were too narrow."

Plussat: "great service, no complaints whatsoever."

Miinukset: "The airport was too small for the number of flights going through. It was just a mass..."

Plussat: "Movie and entertainment selection was great."
Miinukset: "Crew is not overly friendly and announcements are a waste of time because you cannot hear them over the engine noise and they're not piped into the headphones. Very surprised that you have to pay for food on a 6 hour flight. Airport was very hard to navigate."

Plussat: "Icelandair is like going back in time. The stewards and stewardesses were dressed professionally, were high on customer service, it was like flying 30 years plus ago...and that's a great thing."

Plussat: "smooth check in, boarding"
Miinukset: "Some complimentary snacks would be appreciated."

Plussat: "Price and friendliness of crew."
Miinukset: "Few entertainment options, no food on European flight, and the airport in Reykjavik was terribly congested. It is obvious that the airport is experiencing growing problems."

Miinukset: "Was given emergency exit row. When boarding I was told our seats had changed. Not only did we not get the exit row we were told, but we got the seats in front of it that don't recline back."

Plussat: "See above"
Miinukset: "See above"

Plussat: "Seats were comfortable, enough leg room. Had back of seat monitors with movies. Only food available is for purchase only, no snacks offered."

Plussat: "Ease of boarding, seating assignments such that crowding on an I filled airplane didn't happen; handed a bottle of water when boarding."
Miinukset: "Lack of any snack food without having to purchase even pretzels. Staff courteous, but remote- didn't see them very often on a 6 hour flight."

Plussat: "Ain't like them at all"

Plussat: "Flight was comfortable and pleasant as flying can be in economy class"
Miinukset: "Airport is small for the amount of passengers going through, long wait going through passport check and crowded by gate so almost missed flight cause people blocking gate to plane waiting for a different flight, seemed as we were cutting in line"

Plussat: "Selection of movies"

Plussat: "The plane was not crowded so it made for a more comfortable flight. Attendants were friendly."
Miinukset: "Have to pay for everything but water, juice, coffee and tea."

Plussat: "Just generally, it's hard to fold into thirds and stay that way for 5, 6, 7, 8 hours. I suppose airlines have to make money and immobilizing people for hours and selling them food if they didn't bring their own is the way do it. I will continue to seek ways to not travel by airplane."

Plussat: "See above"

Miinukset: "After a 4 day stopover in Iceland, we could not check in online or at the automated machines for some reason. When we checked in with an agent, we were told that this was because our information wasn't in Iceland air computers. This made no sense, as we had flown two legs of icelandair to europe, and were now boarding the 4 leg of iceland air flights in a 2 week period. We had also both flown iceland air before. Our friends had checked in at the automated machines and saw that there were many seats open. When we asked to see our seats, we were told that they were aisle seats across from each other. In fact, my wife had a middle seat. She is pregnant and really wanted easy access to the restrooms, and I am tall with a back injury. By the time we were up in the air and the seatbelt lights were off, everyone scrambled to the seats WE COULD HAVE HAD (in some cases to lay across 3 seats), and left us with no better options. My wife was extremely upset to have been lied to by the agent checking us in. She was disturbed for the entirety of the flight."

Miinukset: "Horrible boarding situation, small area No announcements"

Miinukset: "The chairs at the KEF terminal are very uncomfortable. Also, the airport is extremely cold."

Plussat: "They were on time."
Miinukset: "I had booked seats early and they had changed them so that my husband and I were not sitting together."

Plussat: "The crew were all pleasant and comptetent."
Miinukset: "The airport in Keflavik was pretty bad--so crowded one could hardly walk down the hallways, much less sit down. The food area is very sparse, quite over priced, and very crowded. I will avoid flying through this airport if I can in the future. And Iceland air charges for food on the plane--and this is an overseas flight. Not good."

Miinukset: "Time for connecting flights was short and lines through customs at Reykjavik was long. Stressful for everyone, even though we were told flights will wait."

Plussat: "Iceland transfer - confident they wait for all flights from Europe-USA before taking off. Provided great and free wheelchair assistance for my 88 year old mother."
Miinukset: "Outdoor bus transports to and from planes. Limited and ordinary food choices - now days they are like the other airlines, except they still have the Icelandic yogurt."

Plussat: "Sat in an exit row with extra room for stretching legs. Decent choice of in flight films."
Miinukset: "Wasn't aware that Economy provides no food even on international flights. Don't know of many airlines with that practice. Flight was delayed by 45 minutes and not one single gate announcement was made informing us of the delay or the reasons for it."

Plussat: "For economy section seats were relatively comfortable and had decent leg room. Also kids meals were free and prices for food drinks reasonable"
Miinukset: "Boarding and transfers were a little chaotic"

Miinukset: "!"

Plussat: "Also really like the very little time between flights when arrive in Iceland"

Plussat: "The experience wasn't much different than most other airlines."
Miinukset: "This flight was delayed. (As was every other flight with this airline.) Also the airport in Reykjavik isn't designed to handle as many people has they need to manage. Prepared to stand a long time or sit on the floor...waiting for that delayed flight."

Plussat: "Icelandair does a good job or providing free entertainment on their flights."
Miinukset: "Though the free entertainment is welcome, it doesn't make up for the myriad of issues we had with Icelandair during our trip. First, both flights smelled like the bathroom toilet puck (the ones they put in urinals) was used to clean the airplane. Icelandair provides no food for free during international flights, which is an oddity (usually there's something during a six hour flight). I could maybe look past the smell and lack of food, but my wife and I were seated in different rows and sides of the airplane, even though we booked our flight together! Overall, I would recommend another airline. Lufthansa, KLM, or Condor if you're in Europe or traveling around that area. They all have small setbacks but are still far superior to Icelandair."

Plussat: "Friendly and responsive crew."
Miinukset: "Hard seats. Not much leg room."

Plussat: "Attentive stewardesses! Lots to buy."

Plussat: "What I expected from an economy airline. Aircrew was friendly. Enjoyed the easy process for change at Keflavik."
Miinukset: "Nothing to complain about."

Miinukset: "Very smooth flight. Great service. Polite and very willing and happy staff."

Plussat: "Gorgeous sunset and listened to Icelandic artist Sigur Ros (which I don't believe you offer, actually- you should!) as we flew in to Reykjavik- made me want to come back and get to know the place"
Miinukset: "Crew didn't check thoroughly when collecting trash or asking about drinks. It was frustrating to feel ignored. Free food makes a world of difference, even if it's just snacks!"

Miinukset: "N/a"

Miinukset: "WE did not sit together on this flight either."

Plussat: "Boarding was easy"
Miinukset: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."

Miinukset: "never on time, late flying both way's"

Plussat: "nothing"
Miinukset: "weather grounded non stop flight... required my finding a hotel for overnight... loss of MSP hotel, and two days rental car, too... costly and not reimbursable because "act of nature"... earliest way to MSP they said was via Nashville w/long layover... then connecting to Delta upon arrival in MSP, checked bag didn't arrive... it was filled w/medical equipment and AC couldn't tell us where it was... Delta bent over backwards to assist... AC was non-commital and not helpful at all... waited for incoming flights at the airport MSP for 8 hours... no bag... finally, Delta gave us vouchers for dinner and put us in a hotel... when it as really Air Canada's fault... etc, etc..."

Plussat: "Had a great experience on Air Canada. Would not hesitate to use again."

Plussat: "Flights attendants were very attentive and helpful on flight."
Miinukset: "Entertainment system was quite outdated and not user friendly, but it was nice to have it offered."

Miinukset: "Uncomfortable seats"

Plussat: "We flew premium economy, and it was so much better than regular economy. Seating just two across made my wife's and my journey much easier. The crew was attentive when they needed to be, and the food was quite good. I managed to sleep several hours, which is about as good as it gets on a long haul flight."
Miinukset: "I was surprised at the selections available for movies and TV; not much that was appealing. Took a Singapore air flight a few days later and felt like the selections were better. But we brought an iPad and had downloaded House of Cards, so we were OK. Besides, I got to sleep."

Miinukset: "See above."

Miinukset: "Felt like a budget flight. We've flown air Canada in the past and this flight seemed like their low end fleet"

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Flight crews were great."
Miinukset: "Ground crews and Air Canada's booking system caused no end of trouble. Weather started the problem but human error meant an incredibly stressful rebooking, requiring three agents at ticketing plus the IT help desk just to figure out what the agent I had reached over the phone had done. In Quebec City not nearly enough agents to check bags; huge lines, people being shunted to the front so they wouldn't miss their flights."

Miinukset: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."

Miinukset: "The boarding lady on lines 3-5 was rude with several people."

Plussat: "Staff was really friendly, the flight attendant was even wearing a little witch hat for Halloween, which I really liked. Due to an underbooked flight, we had free choice of seat, because I originally was booked on an aisle seat, I could change to a window seat, that was nice. Since it was a small machine from Toronto to Minneapolis (a little more than 1,5h flight), there was no entertainment system, besides the nice view out of the window. And who likes to start a movie during such a short flight, to not be able to finish it? They also ask you to hand in your carry-on before you enter the plane, because there is not enough space for it inside, which I liked, no wiggeling along the aisle with a little trolley, I just fetched it outside the plane after we landed."
Miinukset: "Unfortunately, Air Canada didn't serve gluten-free snacks on any of my flights yet (I had good gluten free food though). This is not meant as a negative review, because as an allergic you're usually prepared. It's more a suggestion for gluten-free snacks, peanuts or m&m's work as well as most gummy bears or chocolates :)"

Plussat: "they food I did purchase was pretty good."
Miinukset: "no snack at all, was all food for purchase. The inflight entertainment was nothing if you didn't have their Air Canada App."

Miinukset: "When boarding the plane in Rome, there was not rhyme or reason. Seats towards the back should have been urged to use the back stairs. Two way traffic down the aisle of a plane does not work with suitcases, backpacks, etc, in tow."

Plussat: "We got home but later then expected."
Miinukset: "Coming home late. Going thru customs took too long. No one to help with directions at Toronto Airport"

Plussat: "- On time performance - Friendly crew - Comfortable flights"
Miinukset: "The gate facility at the Toronto airport was worse than a bus terminal. It was over-crowded and chaotic. Again, we boarded through the tarmac and not through a walkway."

Plussat: "Very pleasant flight crew and helpful. Always had a smile."
Miinukset: "The boarding process at the gate. There were 8 or 9 gates crammed into a small section of the airport. Literally packed in like cattle and getting to the gate for departure was a nightmare, people had to shove and push through the crowd. Not a good experience!"

Miinukset: "Though not in your control, we had a two hour late start. The gate area was crowded with too little seating. It was so far from the main airport area that refreshments were hard to get. The airline did give some snacks but nothing very substantial. Our 8:30 something flight didn't get off until after 10."

Miinukset: "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"

Plussat: "Efficient boarding."
Miinukset: "Strong stink coming from bathroom. We were seated toward he back (maybe 2-3 rows from the restroom and it was strong smelling at times."

Miinukset: "The flight attendants were overwhelmingly rude and unhelpful."

Miinukset: "Delayed baggage took 3 days to get to my home. Flight attendant had assured me that the bag (sports equipment) made the connection which it hadn't."

Plussat: "Able to check carry on before boarding."
Miinukset: "The flight was delayed an hour and the lounge was not large enough to accommodate all of the passengers in Toronto."

Plussat: "the flight actually went"
Miinukset: "our gate was switched and then there were no updates until after the original boarding time passed"

Plussat: "i didn't like anything about this flight"
Miinukset: "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."

Miinukset: "Overly crowded in the are awaiting for flight. It was not organized well and you could tell staff was getting on edge from customers asking about boarding. The departure times should be spread out to avoid this."

Plussat: "Nothing at all actually"
Miinukset: "Old tiny plane, delayed two hours because of what seemed like sheer stupidity. I mean we had to wait an extra 30 mins on top of the regular delay time because they loaded the bags wrong. I had already been traveling over 24 hours due to the time zone differences and this last flight was just intolerable. Certainly it could have been worse, but this was just terrible already."

Plussat: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Miinukset: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."

Plussat: "Customer care hotline service over the phone was great! They took care of all my problems and was very nice."
Miinukset: "Customer service at the airport needs to improve tremendously!"

Plussat: "Nothing. The experience was a headache."
Miinukset: "Layover that was booked through KAYAK was already 9 hours long. I was fine and willing to accept that for the lower cost. Flight then gets delayed from 8:00 to 9:00 PM, okay, that's fine. Then flight gets delayed from 9:00 to 12:00. This forces me to miss my hotel reservation in LAX, This was one of the worst flying experiences I've ever dealt with. Then the airline doesn't even have the decency to give me a pillow because I was sitting in coach. If this is what airlines are becoming, i can't wait for the hyperloop one to force them into bankruptcy. The lack of respect for their paying customers is asinine."

Plussat: "The food was very good and hot for being served last. We got blankets and pillows that was a plus."
Miinukset: "I was disappoint that we were not informed that we had to have wifi to use the entertainment system or rent iPads for $10.00. That is not right and your app. sucks to use. Please redo or get a new web person. So overall it was long a trip for people with children because they also had nothing for them to do. Fix this problem soon."

Plussat: "I liked the fact that the flight ended."
Miinukset: "The "ping" concert. Since some designer genius (thanks, Boeing!) put all the controls in the armrest, exactly where any normal human being will rest his/her elbows, the controls keep activating every time you lay your elbow in the armrest. That means, your games will cancel and restart a thousand times, your volume will keep shifting from deafening to mute, and the button calling for help from the crew keeps going "ping" all over the plane. The crew ignored the calls, surely since they know what goes on with the plane, but I wonder what would happen if somebody really needed help. In addition to that, the seats are incredibly uncomfortable, narrower than ever and hard as brick. Every time I board a new plane I wonder what can they do to make it even worse, and plane designers never cease to amaze me with new medieval tortures."

Plussat: "I got to Montreal"

Plussat: "It was short, thank goodness since our flight was delayed twice."
Miinukset: "The small claustrophobic feel of the plane. Every time the steward pushed the cart up,the aisle he bumped into me and was kind of rude."

Plussat: "Got me to minneapolis"
Miinukset: "Boarded via small rickety stairs. Flight delayed over an hour."

Plussat: "There was no food or entertainment, so nothing to ratr"

Miinukset: "Left very late, bumpy ride and bathroom was broken."

Miinukset: "Boarding at terminal was crowded. 4 flights leaving at same time made process difficult."

Miinukset: "1.5 hours delay. After arrival, luggage was also delay for 1 hr. Flight schedule to arrive at 12 pm. End up I left the Santiago Chile airport at 330pm."

Miinukset: "Very uncomfortable seats. The gate was also located way off in some wing that felt like a back hallway or service entrance. I kept turning back thinking that I had wandered into a staff hallway. The gate area was very crowded and lackluster. I assumed that the area was a temporary space during construction, but the staff said it was permanent. Very uninviting."

Plussat: "Nothing."
Miinukset: "This was the first time I've flown on Air Canada. In the four flights - 1) the flight staff was rude and abrupt (they should look for jobs in IT Service -they'd fit right in). 2) the food was horrible 3) One flight was absolutely freezing - when I asked for a blanket, I was told they had none. 4) Couldn't check in to any of the flights via mobile app and had to call the 800 number for assistance 5) Website was absolutely horrible to navigate"

Miinukset: "Boarding was chaos and disorganized"

Plussat: "Plane was small and it was a short flight so there wasn't any entertainment or food. We were served drinks and staff was friendly, honest and accommodating."
Miinukset: "Person boarding us boarded 1/2 of the passengers, then closed the door and went home. Yes, this is exactly what happened!. She also loudly complained that AC was always expecting her to stay late, etc.. The rest couldn't be boarded and we couldn't take off until a replacement came."

Miinukset: "no one met us at the gate with a wheelchair, we were directed to a cart for a bit, then the driver asked if I could walk the rest of the way, I could not walk that far, so we got a wheelchair, the airport is very poorly marked for directions."

Miinukset: "Very small plane for an international flight. Smelled a bit like urine covered with air freshener"

Plussat: "See above."
Miinukset: "See above."