Sheraton Grand Sydney Hyde Park

The room was nice and the property was immaculate. I thought the club room was very pretty and had a decent spread of food and drink.

This was my first time staying at a Sheraton property. I've stayed in many 4 and 5 star hotels around the world and this hotel was comparable. My issue was with check in and a late check out. I usually book club rooms, not necessaryaly to take advantage of the food and alcohol, but to have more leeway with check out and using the facilities after I've checked out. Typically when you have a club room, you are taken up to the actual club for check in and this did not happen. I was checked in at the main lobby and found the woman who checked me in to be very curt and not especially friendly. I also asked for a late check out and was given only one extra hour, which is odd since that would usually be given to someone who booked a basic room. Not for someone who has spent close to 100 USD more for basically the same room. I was told I could check out at noon, and at 11 AM I had the housekeeping pounding on my door. Thirty minutes later, they were back asking to clean my room. It felt like I was being forced out as quickly as possible. I checked out at noon, but my flight out of SYD was at 10pm, and when I asked if I could the shower around 5 or 6pm that day, before my flight. I was told no. I had to argue with the front desk agent for him to finally bend and give me a card for the gym / sauna area. I don't think my request to use a shower after check out was so outrageous, especially for the extra money I spent. When I went up to the gym / sauna area I went into the changing room and had the front desk woman come into the changing room and ask me what I was doing there and if I was staying at the hotel. It gave me a feeling like I was trespassing. I gave her my name and informed her that the front desk agent called up to her floor to ask if I would be allowed to use the shower and this was accepted. She seemed to have no clue what I was talking about. These incidents left a sour taste in my mouth.