Royal Orchid Guam Hotel

Good customer service

Dirty shower

In spite of the need of refurbishment, room was big and comfortable, had a microwave so you can just buy breakfast from the nearby convenience store. Lots of restaurants nearby. Warm shower and AC cold the way i like it. Location was great for shopping, walking distance to Kmart, and the free shuttles to Micronesia mall and GPS both stop either right in front of the hotel or across the street.

Room was run down - flickering lights, curtains that never fully close, leaking AC, paint stains on bath tub, really thin walls i could hear the next door guest throughout the night. Wifi never worked.

Room was big and spacious. Clean and the beds are comfortable.

Hotel is a bit old, almost no air conditioning at the front desk. You can smell the scent of "old" when you enter the building mixing with the smell of food coming from the establishments inside the building. Towels are dirty white. No refills of water