Tamuning hotellia

Plussat: I was glad we were given the privilege to have free waterpark access as well as a free breakfast buffet :)

Miinukset: The only problem I had was with the staff at the front desk. They weren't organized, and we had to wait quite a while because they were unable to spot my name on their system, only to realize all the paperwork had already been done. We wasted thirty minutes waiting for them to find the paperwork.

Plussat: Pool is awesome, especially Club Manta, zip line and some slider. Pool staffs are overall friendly. Pool side barbecue was fun.

Miinukset: Outside Club Manta staff, especially some staffs who work for rental kayak and jet skiing, was rude. I feel that hotel need the staffs education. There are a few snorkeling set. Breakfast is so so level, not excellent. Coffee machine and founten machine sometime was broken. There was no enough beach seat at pool. Hotel should prepare enough beach seat.

Plussat: We loved the snorkeling at the island located front. They rented gears at free including kayak/aqua shoes/life vest etc. Waterpark was great to have fun. Tropical BBQ was also a geat value for money.

Miinukset: Guys at the kayak rental bar were not kind. Cleaning is ok level.

Plussat: The greatest selling point of the Resort is the free access to the next Aqua Park that is a great bonus if you have small kids (up to 14 years old I would say). Breakfast is very good and in general the service is good. Beach is great (nice snorkeling) and in addition with a 30 minutes walk you ca reach the nearby Guam Premium Outlet and other good restaurant and fast foods.

Miinukset: It lacks a good gym (the one available is outside and not so equipped). Checkout is at 1 pm. Eventual late checkout (even for one hour) is charged 55 USD. This could be a problem if your flight is more than 2-3 hours apart.

Plussat: Waterpark was great for kids

Miinukset: Rooms like travellodge butbfor a lot more money. Food pricey and poor quality.

Plussat: Room condition is good

Miinukset: It is a little far from down town.

Plussat: Cleanliness

Miinukset: Room rates and front desk personnel

Plussat: Pool and waterpark

Plussat: It was close by a supermarket and it had a water park that the kids could enjoy.

Miinukset: We had to walk a distance from the parking lot to the hotel.

Plussat: The food was okay, needs a little bit more selections for breakfast

Miinukset: What I didn’t like is the pool area closing at 8pm a little to early .. Would be nicer if they closed maybe at 10pm

Plussat: all in all it was a great stay

Miinukset: none

Plussat: They gave us an upgrade and the views of the room were amazing. The staff was very cordial and helpful

Plussat: Very good.

Plussat: Good location Friendly staff Awesome view

Miinukset: Need body wash :)

Plussat: Bed was great , but check in staff was a little strange that i didnt have the card that i booked and paid a month in advance, they should be more understanding that my trip was paid in advance..

Miinukset: Checking in. Staff gave me hard time.

Miinukset: The front staff made a mistake about the breakfast fee but she didn't say sorry about it. The money problem is very sensitive. I hope the staffs would be more careful about the payment.

Miinukset: Check in person was not informative and when calling front desk, agent did not want to help us by replying “that it was not within his department” to assist when asking for something simple as a silverware.

Plussat: The staff is very friendly and helpful. Shout out to Darrell, Mark and Michael at the pool bar and Jenny from Sales & Marketing for making our trip special! The beach at the hotel is absolutely beautiful!

Miinukset: Nothing, it was very enjoyable.

Plussat: Satisfactory good

Plussat: Location

Miinukset: Bathroom falling down, clearings service not good.

Plussat: Customer Service/Staff were very friendly and accommodating.

Miinukset: Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.

Plussat: I liked the customer service and the view.

Miinukset: The room we were staying in was extremly dirty. The floor had so many stains as well aa the ballroom walls.

Plussat: All staff members were courteous and helpful.

Plussat: The lotte hotel staff treat me like a king.

Miinukset: Lotte hotels feel like my home away from home.

Plussat: Room was clean and pool was very inviting.

Miinukset: No showers for swimmers to take a full shower.

Plussat: Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Miinukset: The place is a little under-maintained and a little rusty. No room service. No free sunloungers on the beach. Overall, would qualify for a decent 4-star, not a 5-star as claimed.

Miinukset: it's not clean. too much expensive.

Plussat: NOTHING

Miinukset: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Plussat: Room condition and easy access to beach

Miinukset: Breakfast Not enough to pee in restroom beside pool

Plussat: The Air-conditioning is too cold.

Plussat: I like the location because its away from public goers in Tumon beach makes the beach feel exclusive.

Miinukset: I have been to many Nikko Hotel around the Asia and this particular hotel was a disappointment. Bathroom was small and need a serious upgrade fast. Mold stain on tiles are all over. No humidifier in room that’s why it smells like damp and carpet is old and stained. Hotel room service staff need customer service training. Whenever I called to have our room clean I always get hanged up without asking if there is anything else they can do for me so, I always end up calling back to let them know what else I need. Pool was small and Life guard always mingling with customers not taking job seriously.

Plussat: View

Miinukset: Cleaner Bathroom

Plussat: The breakfast is great, and the view is awesome!!

Plussat: Clean, spacious, good facilities.

Miinukset: The junior staffs over at the counter are rather inexperience and unhelpful. Went over to concierge counter and was told the person in charge is not available. Other than the reception counter, I'll say overall it was a great hotel in Guam if not the best.

Plussat: The view was absolutely breath taking. The hotel staff were friendly and professional. The rooms were very comfortable and spacious. I hosted my father's retirement party and the banquet staff were exceptional, the ballroom was comfortable, and the food was delicious. Location was perfect. It was close to restaurants and Tagada park (for small adventures & rides). There is an ABC convenience store also within walking distance for late night drinks and munchies.

Miinukset: The parking is a bit difficult. HOWEVER, the security staff were very nice and helpful to allow us to load/unload all our stuff for the event.

Plussat: overally good

Miinukset: poor and expensive breakfast breakfast not included

Plussat: Beach wsa good

Miinukset: Staffs are not kindly

Plussat: The front desk staff is not helpful at all! Whatever i ask they dont know. Dont have shuttle schedule, dont have local tourist map. The room was quite old

Miinukset: See above

Plussat: The pool

Miinukset: The price

Plussat: Beautiful hotel

Miinukset: The pictures don’t match the rooms and i over pay for a view i didn’t get. The club was waist of money. And the pool bar is so crowded with tanning chairs I couldn’t walk around

Plussat: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Miinukset: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Plussat: The bed and pillows were super soft and comfortable. Nice beach front hotel.

Miinukset: The hotel lobby was a little dated but overall was still ok.

Miinukset: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Plussat: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Miinukset: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Plussat: - Access to the pool and private beach from the room was really convenient! (There’s a separate beach front elevator.) - Best location in Tumon because it’s less crowded but still in the center. - Staffs are kind.

Miinukset: I booked a deluxe king room with ocean view but it was a little disappointing because the room has side ocean view.

Plussat: Westins's location is so good for shopping and eating and travel. All staffs were so kind and professional. And Condition of Westin's private beach and swimming pool were so good. ※ Biba magic show was so wonderful. Surely, I want to recommend +_+!

Miinukset: Room's Window isn't good for shutting out the wind. In our schedule, the sound of wind was so difficult to deal with.

Plussat: Vicinity and close to the beach.

Miinukset: It’s tired and in need of decoration and or renovation. We wouldn’t go again.

Miinukset: We booked 4nights and the Aircon for the first night was busted. they fixed it but it was still warm and noisy. no available equivalent to transfer. 2nd night, they transferred us to another room but Aircon was colder but still warm and I need to sleep without blanket and shirt. The Aircon needs to be serviced on the 2nd room. on our last night, we were transferred to another room which Aircon was okay. Manager was apologetic but the problem is it an old hotel and they were fully booked even for those with Aircon problems.

Plussat: Very comfortable room.

Miinukset: Parking was difficult. Lots of flooded areas in parking structure.

Plussat: Service was good , special thanks to sweet Bethany who works in a bar and was as friendly as possible . To sum up , everything was just okay what is not enough for this price. Furniture , interior seemed very old as well as rooms. Breakfast could contain more choices for people from different countries . Also, atm was too old(29 year old I think ). They didn’t accept Apple Pay , WeChat Pay and Alipay. Btw, the view from my room was fascinating as well as the ocean . But one more disadvantage , they didn’t provide free transfer to the airport . So , I expected more.

Plussat: Great location and clean room.

Miinukset: The receptionists at the front desk were so so.

Plussat: The view was excellent.

Miinukset: The food at the executive lounge wasn't up to expectations. Not enough variety. Very basic not first class. Also some of the amenities were the same.. basic even for an upgrade to suite.

Miinukset: 99% of their quests love it cold. We are in that 1%, we turned the AC off for 3 days. I did not reduce their rating because of my problem. Our room was 67 deg at check in. On my next visit there, I will ask them for a warmer room or bring a heater. Ha Ha.

Plussat: Great infinity pool, view of the whole Tumon Bay, good but simple buffet dinner, ok breakfast, rooms are old, furniture needs some work, bathrooms also need basic but hard cleaning.

Plussat: Beautiful beach, nice staffs and all the facilities in there ;)

Miinukset: Mugs in the room were dirty and it hadn't changed during my stay. I could see even a coffee stain on the muddler which I had used the night before.

Miinukset: Old!!!!!!!

Plussat: The staff's were very kind.

Miinukset: One of the rooms that I reserved was not ready at 4:00pm. We had to wait for an hour for it.

Plussat: The customer service was impeccably superb. The view of the ocean from the lobby and pools were breathtakingly beautiful. I love that the coffee shop is 24/7 & everything served at cafe chino is delicious.

Miinukset: Not a single thing! No complaints at all.

Plussat: Price is quite reasonable. There’s Wellness activities every night in the pool and gym.

Miinukset: No complimentary water and bathrobe after they did bed making. And tried to charge wifi every time even though I’m a member of Hilton Honor. Service quality was terrible. Facility is quite old. Not enough water pressure for shower. It took hours to wash my hair. And also, you can hear the voices next door. Noisy indeed. Private Beach is just for watch. A few people swim there because of rocks on the beach.

Plussat: Infinity pool much relaxing view.

Plussat: There was mold in the sink..

Miinukset: Mold incthe sink..

Plussat: ocean view and pool and jacuzzi

Miinukset: hotel front desk manager i dont know why she is in charge of hilton manager.

Plussat: The location is perfect for everything you want to do as a tourist. The Hilton is conveniently located close to all the tourist attractions the farthest we had To drive was 30 minutes which is not bad at all! The little breakfast area after the check-in counter is absolutely delicious the pool and beach area are fantastic the waterslide is a very fun addition the drinks at the bar are delicious and I would recommend the Mojito the view from our balcony was absolutely beautiful the beds were extremely comfy the room was quite large the shower and bathtub were separate which is also a great feature for relaxation there was plenty of shopping on the Hilton in case you had forgot something and the staff were extremely friendly

Miinukset: For the price I paid for the room I would expect more cleanliness. The shower in our premium tower ocean view had mold in it when we first came in after the third day it was finally cleaned the room continued to smell of smoke every time we would come back to it as if the cleaning people were smoking while cleaning Roy’s restaurant was not as good as reviewed online the age steak had absolutely no flavor coming from working at a steakhouse where our age steaks are delicious I was extremely letdown. The Hilton also does not inform that you will pay for Wi-Fi unless you are a Hilton member so you might as well sign up for Hilton membership before you go on your vacation to Guam that way you don’t have to pay for the Internet.

Plussat: It was our 2nd wedding anniversary so it was perfect. We got married there in 2017. The band that played Saturday night at the Point was amazing. We plan to make it an annual Tradition to stay there. A home away from home relaxation.

Miinukset: N/A

Plussat: The pool and the room were very well maintained. The cleanliness and spaciousness really exceeded my expectations. The access to the Laguna Club Lounge was a nice little treat and the snacks and drinks that were served were satisfying.

Miinukset: We asked for a late checkout and the staff allowed our request but then our key to the room timed out and we were unable to get back up to our room. We needed assistance to get back up and it was just kind of a hassle.

Plussat: The view from our bayview corner suite was gorgeous and the jacuzzi was definitely a plus.

Plussat: Bed was extra comfy and the room was well maintained.

Miinukset: The view was amazing.

Plussat: Best hotel in a 4-week trip so far. And it would probably also have scored this well if we'd have a more standard room instead of the relatively affordable for Guam suite that we picked. (Don't worry about 'resort view', it still showed lots of sea view too). Amazing: the two pools, the (rocky) beach view, the breakfast and also anything in the room. Area is relatively remote: some family restaurants and shops at walking distance. Two free shuttles (one of the hotel) bring you to Tumon village centre, and also 2-3 paid private bus shuttles (USD 4/ride) with high frequency.

Miinukset: Maintenance level of some of the public areas. E.g. the fence on inside of atrium was clearly rusty/corroding metal, and the Family Pool shower/bathroom area almost fell apart.

Plussat: There’s a jacuzzi bath in a suite room. It made me feel gorgeous. When I left the hotel to an airport, they provided me a comfortable ride with an excellent driver even though it was early in the morning.

Miinukset: On the 3rd day, even though I asked guest service to make up my room a few times, nothing happened. The person in charge of the guest service was irresponsible. When I complained, he just said it was beyond his control.

Plussat: professional attitude of staff and management spaciousness of room and public areas sea view from room nice infinity pool area quiet surroundings free parking shuttle services

Miinukset: airport pick-up service was forgotten (but we were more than compensated for this small mishap!) jacuzzi didn't work some construction noise

Plussat: Overall service was great

Miinukset: Hair dryer was damaged.

Plussat: Really comfortable beds. Great view most especially when the sunsets. A place my family and I would love to stay at again.

Plussat: the only good part way the pool, but it is much smaller than you think

Miinukset: even though it was very cheap comparing to other hotels near the beach, this five star hotel left out room uncleaned even we have requested ince more for the service. the facility is very old, the havent fixed the showers or the electric key amd etc. the power was unstable though the rain & many facilities were shut down and not was in service. most of all the sheets were filthy when we arrived and the sheets & towels smelled though out stay

Plussat: I like the location

Miinukset: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!

Plussat: - Location is great, has a convenience store and JP store on the ground floor. - Easy access to the beach and free access to Tarza.

Miinukset: - Corridor was dark and a bit creepy, but was not a big problem.

Miinukset: The flooring seems old.

Plussat: Staff pleasant.

Miinukset: TV is too small. Water park needs upgrade

Miinukset: Toilet in room too small

Plussat: The staff was wonderful and helped us during our long stay in the hotel. The room also exceeded our expectations and was well-maintained.

Plussat: The hotel close to shopping and Restaurant

Plussat: What I like the property is that the staffs are accommodating whenever I have questions and requests. The place was peaceful and cozy to sleep in. Beds were kind of a little too high for me but it was still comfortable to sleep in.

Miinukset: I wish there was a microwave in our room. And also I hope that the hotel updates their TV, I was hoping that it was a smart TV where we could log in on our Netflix or Youtube so we can watch during our stay. I also wish that there was a bidet for when using the toilet.

Plussat: Facilities were great. Everyone is friendly. Convenient.

Miinukset: The air conditioning

Plussat: Room housekeeping was excellent except on one day. Front desk staff was pleasant and courteous. Had problems connecting to WiFiand front desk assisted me. Had other small issues which was handled very quickly, professionally, and to my satisfaction.. Can enter the hotel through the stores which makes it conveneient. Great location near beach and shops. Would recommend this hotel.

Miinukset: One day, my room was not cleaned. Apparently house keepers are assigned to a room and on that particular day, she was on a differnet floor getting rooms prepared for a large group of tourist that by the time she came to my floor, it was late in the afternoon and I wanted to rest so I told her it was ok and to just give me fresh towels. I believe that they need to review their internal housekeeping rules and have those who are free to assist others who need help. Overall my room was serviced well. The hallways had a funny smell. It looked like the hallway was just panted so that might be what the smell was. The carpets in the hall way was very dated and worn. Lighting in bathroom was low so putting on makeup was difficult. The tile against the bathtub had a different level than the tile throughout and I found my self stubbing my toes several times until I got use to it It would be nice if a line would be present at front desk so guest would not be standing so close to you while being assisted. Privacy is important to me especially when my credit card and personal info is exposed.

Miinukset: Very small towels, basic toiletries, no coffee, minimal amenities compared to other similar hotels. Inexpensive and it showed.

Plussat: The staffs are very nice. The shuttle bus is very convenience.

Miinukset: The WiFi is not very strong

Plussat: Clean room, basic amenities and a microwave in the room. The bed is big, wifi is fast and there’s a balcony on every room. Friendly staff too!

Miinukset: Location is not ideal if you don’t have a car, but they do provide a free shuttle service for guests. Shower head holder in my room was broken, though I never had the chance to inform the management since I only stayed for one night.

Miinukset: dirty and uncomfortable.. especially bed in the room was awful.

Miinukset: Bathroom vent fan didn't get fixed after two weeks of repeated requests. Room AC unit squeeked incessantly and was not repaired after several requests. Room faced a busy road. A CBD shop was being built under our room after 10PM.

Plussat: It'a within 10 mins distance by car.

Miinukset: I stayed one night twice. I was bothered from noises, first time i could hear passing car near the hotel so that i coulnd't sleep well. Last time, i could hear ring three times bell when all cusotmer use an elevator.

Plussat: Very close to airport and tourist spots.

Miinukset: The hotel could use some renovations.

Plussat: Front desk was very accommodating.

Miinukset: The keys did not work so they had to open our room manually.

Plussat: Hotel is close to the airport.Taxi Rides are expensive in Guam.The hotel shuttle to the airport is $12.00 There is a free shuttle to the beach There are no food services. Staff was pleasant and helpful

Miinukset: No breakfast available.No free airport shuttle.No free coffee in the rooms

Plussat: Pretty good. Traffic is ok. Room is clean. Staff is nice.

Miinukset: Fix laundry room ASAP. Lol

Plussat: The shuttle bus is very convenience.

Miinukset: The WiFi is not very strong.

Plussat: Comfy bed and balcony

Miinukset: Bathroom old needs help

Plussat: It was conveniently located near restaurants and the airport. Good size balcony. Staff was very friendly, front desk staff were very helpful from check in to check out. Ice machine on property and parking available.

Miinukset: Cleaning service was a bit slow. If they can increase the number of housekeepers or find a more efficient way to clean and faster. I did not like that shuttle was not available.

Plussat: Wide room, nice view and all staff was very nice.

Miinukset: I think the lobby was too hot...they need to turn on A/C always..

Plussat: we ask extra towels but we didnt get any coz we were in da other room with my other family members. but thank god for dryer in da room.

Miinukset: none

Plussat: The location

Miinukset: No personnel assigned to clean the unit everyday

Miinukset: Toi dirty and all equipment was in malfunction : lighting was out, microwave oven was in malfunction., water was continuously leaking.... The first impression to enter the hotel lobby was like an abandoned facility. Airconditioning and lighting in the lobby was out for energy saving. So too dark and heat... I do not recommend this hotel. The service quality and attitude of the staffs were too poor.

Plussat: The ocean view is amazing! The pool is great and overlooking the beach. I loved being so close to the beach and activities very near by. T

Miinukset: It seems the building has been a little neglected. It is still a beautiful building, but I can imagine at one time this was awe inspiring. I am disappointed that there is no longer a restaurant or any activities happening in the building. There is also no air conditioning in the main areas and it is extremely hot especially near the elevators on the main level. Our room had a leak in the ceiling in the main bath and it took several days for someone to respond. Everyday we would come home to water all over the floor if we did lay a towel barricade. It was fixed however and we haven’t had another issue since. The appliances all worked...but were very very out dated.

Plussat: staffs're very king and nice view. There're a washing machine,refrigerate,oven and plats. Very nice!

Plussat: Just view. But dirty.

Miinukset: Very dirty and old. Never go there.

Plussat: Spacious

Miinukset: Not clean

Plussat: Great ocean views, nice pool area. The staff was very nice and very helpful with the two issues we had.

Miinukset: It was difficult to take advantage of the nice balcony area, due to the noise of the air conditioners. The bed in the master bedroom of our unit was not comfortable at all.

Plussat: Very clean, cold a/c, and an awesome view..

Plussat: The affordable rooms

Miinukset: The beds weren't comfortable, and they were squeaky with just a little movement

Plussat: The room was spacious, good for a family of five. It was clean. My only issue is, the place is worn out. It’s needs a renovation.

Miinukset: Pictures of the hotel is from when it just opened. That doesn’t look like the pictures today.

Miinukset: It rains very often in Guam, the ceiling was dripping water and more water was leaking in through the wall.

Plussat: Large rooms with double bathrooms for quadruple sharing rooms. Very convenient!

Miinukset: We have to go under the rain (and sun) to go to the lobby from our room. It was hard without an umbrella

Plussat: My Family and I stayed in the hotel for 5 nights, staffs there are very helpful and friendly. Location is perfect-DFS, the Plaza etc. are nearby, you can shop whenever you want at office hours. There are some restaurants in walking distance as well, Ramen, Thai Food, Italian Food etc, choices may not be too many, yet still very good. If you want to cook by yourselves at the hotel, there's a K-mark within 5 minutres' drive, very convenient. Parking lot is at the entrance of the hotel, free of charge for customers who stay in the hotel. For early check-in, you can store the luggage at the hotel and collect them upon your check-in.

Miinukset: insufficient ventilation at the corridor, with no fresh air inlet

Plussat: The kitchen

Miinukset: Parking, was told by staff that since there was no parking available one late evening that I can park on the taxi stall. I got a warning to tow my vehicle the next morning. Huh? Run down apt...

Plussat: I like the peace and quiet mood of the place.

Miinukset: We're on the last building and farthest room. The room seems to have not been occupied for a long time.

Plussat: The guy who is at night in he desk is so kind and helpful. The pool. Big, sunny and clean room.

Miinukset: The girls during the day at the desk were a bit rude. I asked for the bus stop and they showed zero interest to explain it or search it on internet. The mattress is really bad quality.

Plussat: Staff are friendly and polite, housekeeping and cleaning are excellent, location is the best, the price is very reasonable, too.

Miinukset: Toiletries like shampoo and bathgel were not replenished even we requested twice coz our stay was for 7 days.

Miinukset: I didn’t like that my key card kept locking us out.

Plussat: Great staff, excellent location, value for money.

Miinukset: Television remote was broken

Plussat: The friendly staff The quietness The comfy bed. The beautiful setup of the room

Miinukset: The parking

Plussat: The location was fantastic and the size of the room (and amenities!) was perfect!

Miinukset: The room had water damage and needed a fresh coat of paint really badly. Also the shower had the most intense water pressure I've seen before and it hurt to use.

Plussat: The staff were helpful and accommodating. They try to do their best to address my concern. This is my second time going there and found it a satisfying place to stay.

Miinukset: The complimentary bottled water is only good for check in! I stayed 3 nights and when I asked for the refill, the answer of the housekeeping is they only give the complimentary during check in. I found it unreasonable.....

Plussat: Rooms were spacious and beds were comfortable.

Plussat: The location was great. Walkable near shopping and beach.

Miinukset: Elevator so slow. They were trying to get fix and room was need some upgrades.

Plussat: Good so far

Miinukset: Calling for cleaning was slow, but they did

Plussat: Location is good.

Miinukset: Room is lil but dark. But its okay. Need more renovation for it

Plussat: Location is good and take a 2 minutes walking distance to Tumon Sandbeach enjoy the water front activities. Buffet on 2nd floor is very good with good price. Mostly the stuff are all so nice to us.

Miinukset: One elevator was out of service so line up for up and down. Staffs are helpful and showed me to use their service elevator. I think they will fix it soon.

Plussat: Location is beach front and right next to free shuttle stop. The rooms are clean, big and spacious.

Miinukset: There is only one elevator working

Plussat: Though we arrived kinda’ late for lunch( it was almost 1:30 ). The lady in the customer area was still very accomodating and told us to try the mongolian dishes. Asked us what we wanted in paricular. Very sweet. Made us happy.The lady in the font desk was also very nice. Everyone was accomodating.

Miinukset: Nothing really

Plussat: Staff was soooooo friendly

Miinukset: One elevator was broken

Miinukset: The room was old, humid and smelly.AC was barely working. And the real room was nothing like they put on the website. And I doubt they change the sheets after last guests. Not the experience I was expected.

Plussat: The A/C was on point.

Miinukset: Just a suggestion to use thicker blankets due to the A/C being so cold.

Plussat: We have stayed here a few times. The rooms are large and have comfortable beds and a nice deck with a view of the city and ocean. The front desk staff and courtesy driver were pleasant and efficient. There is a restaurant and a pool in the hotel, but we didn't use either.

Miinukset: The shower was a little dated and could use an upgrade.

Plussat: The parking access was excellent. The food at the restaurant is superb.

Miinukset: The temporary construction and thin walls as I could hear my neighbour open and close the door.

Plussat: Great location with big rooms. Convenient to restaurants.

Miinukset: The hot water wasn't very warm. And there were no toothbrushes as amenities.

Plussat: Room was clean and spacious.

Miinukset: Wasnt told bout the breakfast in the morning. Ad said there was a roof top pool. Pool was under construction and was never informed prior to reserving. Bathroom was fair but wouldve expected more in the bathroom. No store within the hotel.

Plussat: I like that the rooms are very spacious and that it comes with two double beds. It is very clean.

Miinukset: I was in garden area and the parking was too far especially when carrying a heavy load it is not convenient. The balcony was too small there is no space to sit relax and enjoy the fresh air.

Plussat: The people were great! You are treated well and the culture shows great respect of the guests. The hotel is clean and staff were very helpful.

Miinukset: The hotel is old and the fixtures were a well used. the little gym was not in good order so many machines weren't usable.

Plussat: The location.

Miinukset: Things were made to look extravagant online versus actual reality. The tub didn’t drain water properly. The furniture in the room was outdated. Overall minimal value for my money. I will not be returning here for the rest of my time in Guam. Thank God for Airbnb!

Plussat: We requested to move to another room because of air con problem, and immediately we were taken care of.

Plussat: The location and the service it was Gucci and lit thank you

Miinukset: Nothing at all

Plussat: Good price

Miinukset: Needs some updates with the bathrooms like the toilet bowl and put a bidet

Plussat: the location is great I love the location

Miinukset: Make sure to bring a tooth brush they don’t provide and the bathroom is alright the bed is I bit hard and it’s not as cold in the room

Plussat: Great location for layovers. Lots of shopping nearby to keep you occupied.

Miinukset: No meals available when I checked in at 8pm. Luckily, there was a great ramen shop across the street.

Plussat: great staff and confy room

Miinukset: need airport shuttle

Plussat: They charged for SAFETY DEPOSIT. and next day, instead of refund the safety deposit, they charged the safety deposit again. I saw it on my online banking. I wrote an email to them. they did not answer.

Miinukset: I have been charged for the room, witch is normal, but i have been charged twice for safety deposit that they did not refund. they did not answer my complain about this. pls help me

Plussat: Location, staff, cleanliness

Miinukset: Nothing

Plussat: Location with a price you really couldn’t complain about.

Miinukset: Thin walls with minimal soundproofing. But like I said earlier. The location and price made up for it.

Plussat: I loved the space and decor of the room and facilties . It has a very comfy and personal feel to the hotel. The price was great for a night stay and the location is perfect.

Miinukset: The bed was a bit too hard and a little to high. Not enough channels on TV nor was the TV working properly. And unfortunately we were put near exit door so we would constantly hear doors slams even at night.

Plussat: Great location, decent rooms and affordable rates

Plussat: The fornt desk crew is so nice

Miinukset: They dont have drinking water in room

Plussat: very near to the duty free mall and many restaurants nearby, there is also a convenient stall just downstairs. room is quite spacious. beach is not far away

Miinukset: didnt provide any form of room slippers and i have to request for toothbrush from the lobby counter.