Tamuning hotellia

Plussat: All staff members were courteous and helpful.

Plussat: The lotte hotel staff treat me like a king.

Miinukset: Lotte hotels feel like my home away from home.

Plussat: Room was clean and pool was very inviting.

Miinukset: No showers for swimmers to take a full shower.

Plussat: NOTHING

Miinukset: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Plussat: Room condition and easy access to beach

Miinukset: Breakfast Not enough to pee in restroom beside pool

Plussat: I was glad we were given the privilege to have free waterpark access as well as a free breakfast buffet :)

Miinukset: The only problem I had was with the staff at the front desk. They weren't organized, and we had to wait quite a while because they were unable to spot my name on their system, only to realize all the paperwork had already been done. We wasted thirty minutes waiting for them to find the paperwork.

Plussat: Pool is awesome, especially Club Manta, zip line and some slider. Pool staffs are overall friendly. Pool side barbecue was fun.

Miinukset: Outside Club Manta staff, especially some staffs who work for rental kayak and jet skiing, was rude. I feel that hotel need the staffs education. There are a few snorkeling set. Breakfast is so so level, not excellent. Coffee machine and founten machine sometime was broken. There was no enough beach seat at pool. Hotel should prepare enough beach seat.

Miinukset: The staff there are lack of training and totally non-customer-centric. Waste so many time arguing with them on additional charge that they should put up at the the beginning of booking process. I believe booking.com also need to be hold on part of the responsibility since the booking process was all happened on their app. But it is just nonsense that they wanted to charge additional over $600 on same room for my kids staying at same room while the total room cost is just about $800. And it’s only happening because I told them about that at front desk. But when I made the booking, the system didn’t tell me the hidden cost all the way thru confirmation. (BTW, the rate I was paying was already for 4pax and higher than just two person.) They eventually managed to waive part of the additional charge but as I said, took way too long time standing at front desk facing some really not friendly staff. And most important, affects your vacation.

Plussat: The location of the hotel was great. The staff was very welcoming and helpful which was awesome. Everyone had a smile on their faces. The size of the rooms was good too and the bathroom was decent. The ocean view room was awesome and the beds were comfortable. The water activities at the hotel beach were nice and the staff was helpful. The hotel pool was clean.

Miinukset: The room itself was a little shabby because the carpets were old and the furniture was old too. Although the mattress of and linens were comfortable, the bed frame itself was not so great. The rooms could have been nicer considering the price that was paid and the pictures that we saw prior to booking.

Plussat: Great water park

Miinukset: Intrior was so so

Plussat: The room, as well as the parking...easy access to the room from the checking counter. Less time spent.

Miinukset: Zero...

Plussat: I loved the cleanliness the location how quiet it was

Miinukset: The elevator was the only problem it’s skipped our floor several times

Plussat: Facilities are pretty good for families or group

Miinukset: Hotel need refurbishment

Plussat: The view from the room balcony. A ocean-view room is a must. It made me feel so good morning and exotic.

Miinukset: The carpet cannot be absolutely clean, this is what I can understand and this applies to any accommodations.

Plussat: Good location and big parking space and the staff were all very nice and courteous

Miinukset: Poor facilities no bottled water everyday we still have to buy outside abd the food for breakfast are all the same everyday.

Plussat: I like the location because its away from public goers in Tumon beach makes the beach feel exclusive.

Miinukset: I have been to many Nikko Hotel around the Asia and this particular hotel was a disappointment. Bathroom was small and need a serious upgrade fast. Mold stain on tiles are all over. No humidifier in room that’s why it smells like damp and carpet is old and stained. Hotel room service staff need customer service training. Whenever I called to have our room clean I always get hanged up without asking if there is anything else they can do for me so, I always end up calling back to let them know what else I need. Pool was small and Life guard always mingling with customers not taking job seriously.

Plussat: View, view, view!! The room had a great view from the balcony.(There were some pigeons in the balcony.) And the restaurants were all good.

Miinukset: The extra bed was not comfortable. It would have been better to have been given more information(especially priority service) about the hotel facilities. Of course, I can ask them anytime.

Plussat: The breakfast is great, and the view is awesome!!

Plussat: Clean, spacious, good facilities.

Miinukset: The junior staffs over at the counter are rather inexperience and unhelpful. Went over to concierge counter and was told the person in charge is not available. Other than the reception counter, I'll say overall it was a great hotel in Guam if not the best.

Plussat: overally good

Miinukset: poor and expensive breakfast breakfast not included

Plussat: Beach wsa good

Miinukset: Staffs are not kindly

Plussat: The front desk staff is not helpful at all! Whatever i ask they dont know. Dont have shuttle schedule, dont have local tourist map. The room was quite old

Miinukset: See above

Plussat: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Miinukset: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Plussat: The bed and pillows were super soft and comfortable. Nice beach front hotel.

Miinukset: The hotel lobby was a little dated but overall was still ok.

Miinukset: front desk woman was not kind and hesitated

Plussat: Place was super close to the main street. Could hire a car easily from there. The beach is nice. I am 99 percent sure I was over charged 20 USD for drinks. And the bill was slightly confusing at the end. I will be staying there again if I return.

Miinukset: over charged of one bill and the bill at the end was confusing and rushed.

Miinukset: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Plussat: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Miinukset: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Plussat: - Access to the pool and private beach from the room was really convenient! (There’s a separate beach front elevator.) - Best location in Tumon because it’s less crowded but still in the center. - Staffs are kind.

Miinukset: I booked a deluxe king room with ocean view but it was a little disappointing because the room has side ocean view.

Plussat: Loved the breakfast, and the variety of restaurants was very convenient. The location was perfect to access the various shops within walking distance. The design of the building was awesome and the surroundings was great.

Miinukset: The toilet paper was always falling off, I had to put it back on the roll and set it on. I had a hard time to put it on because I could not see..... the location of the toilet paper holder was an inconvenience. The tub was not well cleaned and the drainage was slow. I had to stand outside and rinsed my feet one at a time with the hose because the water was not draining fast enough.

Miinukset: We booked 4nights and the Aircon for the first night was busted. they fixed it but it was still warm and noisy. no available equivalent to transfer. 2nd night, they transferred us to another room but Aircon was colder but still warm and I need to sleep without blanket and shirt. The Aircon needs to be serviced on the 2nd room. on our last night, we were transferred to another room which Aircon was okay. Manager was apologetic but the problem is it an old hotel and they were fully booked even for those with Aircon problems.

Plussat: Good location next to water and shops.

Miinukset: Room could have been cleaned better. Wifi isn't anything to brag about in room but that is the norm with Guam.

Plussat: Service was good , special thanks to sweet Bethany who works in a bar and was as friendly as possible . To sum up , everything was just okay what is not enough for this price. Furniture , interior seemed very old as well as rooms. Breakfast could contain more choices for people from different countries . Also, atm was too old(29 year old I think ). They didn’t accept Apple Pay , WeChat Pay and Alipay. Btw, the view from my room was fascinating as well as the ocean . But one more disadvantage , they didn’t provide free transfer to the airport . So , I expected more.

Plussat: The breakfast was great. Bar poolside was great. Slide and pools were great. Beach access was ok.

Miinukset: Was unable to check in on time. Our 2 rooms were not available till 1630. Thats an hour and a half past check in time. We had to receive 2 new rooms moving us lower that requested and not near each other. The quality of the Hilton wasnt what i expected. It seemed as though the lobby was the only thing that was clean and up-kept. The rooms were kind of dingy and the bathroom sink kept having water and other things come up through the drain. The shower constantly leaked through the door. The laundry room (3rd floor) was so hot, plus only 1 washer and 1 dryer and no where to sit. Also, it was not clean or kept either. Lastly, my room specifically, the tv was located on a wall that was not facing the bed. Not that big of a deal since i wasnt there to watch tv, but it was just odd.

Plussat: Pool slide

Plussat: Very friendly staff. hotel cleanliness

Miinukset: Wish you could order more than just sandwiches for room service. Next time i book a room with an oceanview thats what i expect vice a view of the Park next door with the big tree blocking my oceanview.

Plussat: good price good experience

Plussat: good view

Miinukset: There was a cockroach in my room. The lighting near the bed was poor

Plussat: Hotel was clean & comfy. Despite its age it was a beautiful hotel. The spa cost too much to use. Nice pools but if not for the typhoon nearby the beach would have best choice.Too many kids in the pools.Hotel staff at the front are nice. But a Costly s

Miinukset: There is $150 incidental cost. It's still pending on my credit card 2 weeks later.Also, this hotels had bad food in the restaurants. I expected better in Guam given Chamorro culture has some of the best dishes I've ever eaten. A burger poolside was ba

Plussat: Love the bed very comfortable , Staffs were very helpful and friendly

Miinukset: The room was a bit dark even open all the lights, carpet was old too

Plussat: The staff's were very kind.

Miinukset: One of the rooms that I reserved was not ready at 4:00pm. We had to wait for an hour for it.

Plussat: Swimming pool, clean room and nice view

Miinukset: Nothing

Plussat: Most of the staff was pleasant and the location was very convenient.

Miinukset: Every time we went to drop off our car at valet or pick it up, no one was outside to help us. We always waited for someone to assist us and eventually would go back inside to ask for help. I’m also positive there was mold in the air vents of our room as my allergies would become overwhelming at night with the air on and door shut up. The food was also the worst hotel food I’ve ever had, from the free breakfast buffet, the pool bar food, fisherman’s cove, the Tasi appraisers available in the evenings and the cafe upstairs by the lobby.

Plussat: ocean view and pool and jacuzzi

Miinukset: hotel front desk manager i dont know why she is in charge of hilton manager.

Plussat: A room is quite old but very nice and comfortable.

Miinukset: Housekeeper took my used towels from my room without returning new one during her room make-up. And no new amenities replaced for entire period.

Plussat: The rooms are very comfortable. The views are amazing. The prices for food and drinks were reasonable. The lobby is very nice. All of the staff were very nice.

Miinukset: The property looked dirty. Carpets had several stains. Showers and sinks were stained. Parking was difficult for guests of the hotel.

Plussat: Best view of the ocean!

Miinukset: The hotel should inform us that their infinity pool has been closed during our stay in advance. Instead of that the front desk just gave us a letter telling us this information after we checked in. I m really disappoint and I can’t quite believe this is Sheraton hotel...

Plussat: The front desk staff were accomodating and helpful.

Miinukset: The hotel is old and not well maintained. The carpets both in the room and corridors have a quirky smell. l needs total refurbishing and painting to have a fresh and home like atmosphere. The pillow and bed is hard The hotel should remember to provide soft quality pillow to match a quality cushioned bed as guest needs to rest and get a good night sleep. The hotel surroundings is a pity...The hotel should also think of hiring a good landscapper to improve their gardens and surroundings.to give an impressive vibe .. I was really disappointed to have thought i would see a 5five star hotel as it was a sheraton but unluckily it was a disgrace and a disgrace to its name if it will not improve its hotel as a whole.

Plussat: Location is decent. Staff is friendly.

Miinukset: Hotel needs a lot of renovation work. Rooms are 'dated', air con system turns on and off all night, and room isn't very clean.

Plussat: Value for money. Good for big family, with 3bedrooms and 2 bathrooms.

Miinukset: Fan of both bathrooms were so noisy. Need some improve.

Plussat: Location, location, location. The facility is situated on a beautiful beach with 5 star views. Minutes from downtown, shopping and tourist areas. 15 minutes from the airport.

Miinukset: The whole facility was run down and in need of a major renovation. The rooms, while spacious, needed a upgrading. The guest bathroom toilet leaked continuously and the ceiling was water stained and dripping water from the unit above. The stove was filthy and the refrigerator rusting inside. Maintenance and housekeeping staff were pleasant and responsive to minor issues (changing a heating ring on the stove) but we’re overwhelmed with larger maintenance and cleaning issues

Plussat: The location is good. It's on the beach if you stay Ocean Front Room.

Miinukset: The faciliies in the room is a bit disappointing becaue only one pot and only pan were there. We were traveling 5 people and one pot and one pan were not enough. Also, hair dryer was not there when we arrived. We talked about it to the front desk and they say they will talk to house keeping. and nothing happened. and next day we talked to the house keeping lady and she told us she will bring it. But nothing was happened. and the next day we talked to the another house keeping lady and finally she brought us the hair dryers.

Plussat: Price, resort shape

Miinukset: There is not a store where you can go by walk

Plussat: Location was great. Room / balcony overlooked the ocean and part of northern Guam. Not crowded with tourist or traffic. Staff was friendly. House keeping was great. Always available and willing to help. All the rooms were spacious. Loved the layout of the 3 bedroom unit. T.V. monitor could be bigger in the living room. Beds were comfortable. Loved the balcony as well. Used it every day and night. Had an excellent ocean view from the master bedroom as well. Was Very Happy about this. Kitchen was equipped. Do need to provide operational instructions for the conventional oven above the stove. Way too many buttons to try and operate. Lots of covered parking (including underground) available for the bad weather that the Island has (rain or shine).

Miinukset: No store or restaurant available. Need one for bad weather days to buy everyday necessity or be able to dine in as well. Checked in with no phone available for the first day and a half. The toilet in the master room was leaking waste water from the bottom each time we flushed. Very unhealthy. We reported this the early part of the evening on the first day we had checked in. Maintenance came up and informed us that he would report it to be looked at the next day cause it will require two people to lift and remove the toilet (heavy) and investigate and fix the problem. Took 4 days for maintenance to fix it. Not sure why? At the meantime, we were told to just put Hotel Towels around the rim to prevent the waste water from flooding the bathroom floor. Wasted good towels because of this. Water that was leaking out turned the white towels to yellowish with a bad scent each day. Lived with this for 4 out of the 6 days we stayed there. Once it was fixed, everything was fine. Unfortunately we were already leaving the following day.

Plussat: I like the location

Miinukset: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!

Plussat: Everything.

Miinukset: None.

Plussat: Convenient, cozy, close to Beach

Miinukset: I dont have any idea

Plussat: The staff was wonderful and helped us during our long stay in the hotel. The room also exceeded our expectations and was well-maintained.

Plussat: The buffet, the emplyee from the buffet very good service

Miinukset: The front desk lady, she need to greet customer with a smile

Plussat: The room was cozy and is more than enough for 2 people. Rootz breakfast was great.

Miinukset: The aircon just took a while to make the room cold.

Plussat: The shopping area

Miinukset: none

Plussat: Airport Shuttle service.

Miinukset: No hand towels or wash clothes in the room, only bath towels.

Plussat: If you want clean large room with good WiFi and nothing else this is the place but you also have to know Guam!

Miinukset: Staff were so nice

Miinukset: Bathroom vent fan didn't get fixed after two weeks of repeated requests. Room AC unit squeeked incessantly and was not repaired after several requests. Room faced a busy road. A CBD shop was being built under our room after 10PM.

Plussat: Bed set and room clean

Miinukset: Room outdated, need to upgrade or renovate Bad sound proof Bad quality of shampoo and other stuff

Plussat: Comfy bed and balcony

Miinukset: Bathroom old needs help

Plussat: Location

Miinukset: The room.

Plussat: location is good But if you need a early shuttle bus to the aiport You still need to pay 20 dollars for this short drive. Two convenience store nearby.

Miinukset: Lights are broken. The bath room is small ，old and looks not so clean. No body wash just a piece of soap.

Plussat: Hotel is close to the airport.Taxi Rides are expensive in Guam.The hotel shuttle to the airport is $12.00 There is a free shuttle to the beach There are no food services. Staff was pleasant and helpful

Miinukset: No breakfast available.No free airport shuttle.No free coffee in the rooms

Plussat: comfy bed. Need more work with staff, need to be more attentive to customers. Esp. customers with heavy luggage!!

Miinukset: Ignorance! Front desk need to be more attentive!!

Plussat: I liked the location of the hotel.

Miinukset: the rooms don't look as clean as the pictures online.

Plussat: Super comfortable and spacious bed. Blackout curtains. Central location, near food options & a convince store, but away from the overcrowded tourist area. Don't know if it was a "seasonal special" (or always)- but members of their corporate rewards program have (had) the option for late (1500) checkout. Very helpful & friendly staff.

Miinukset: The location of the toilet paper holder seems oddly located- essentially behind you; had to do a sitting (on the toilet) twist. The rooms are off a central (un-air conditioned) space, so until you get to your room- it is still warm.

Plussat: Clean and comfortable for the price. Staff were very polite and helpful

Miinukset: Bathroom lil outdated other than that, nothing to complain about. Overall comfortable stay

Plussat: I liked the location best because it was near the bus stops and it was also within a peaceful neighborhood. Also, I did not expect the room to be big and spacious for the four of us. I liked the fact that our room had a kitchen and we were allowed to cook, but we only used the microwave and the water heater. I am also happy with the housekeeping service because all linens were replaced daily. The staff are all friendly.

Miinukset: There were a few little cockroaches in our room. The pool and Jacuzzi tub had dirt by the edges, but thankfully a staff tended to collect and filter the dirt once in awhile.

Plussat: very good location for a value of money, and room spacious enough for a family of 4. i think they only allow 4 guests per room, but spacious enough to accommodate 6.

Miinukset: it was a little old, but it was well maintained.

Miinukset: It rains very often in Guam, the ceiling was dripping water and more water was leaking in through the wall.

Plussat: large room

Miinukset: floor was not clean

Plussat: The place very convenient.

Miinukset: None

Plussat: We liked how the room was spacious and there were two bathrooms

Miinukset: The room was not really clean. When we opened the balcony door all the dust from underneath the bed flew out and when we looked underneath it was horrible.

Plussat: Everything

Miinukset: None