Tamuning hotellia

Miinukset: The only issue I had during my stay, was that my booking came with breakfast, and I didnt get my coupons until my checkout day. I stayed there two nights. Also, the breakfast coupons were expiring that day also, so I had 4 coupons to use that one day.

Plussat: Price

Miinukset: Room condition

Plussat: The manager of this hotel who is Andre Green. He’s very professional hotelier. He was great when I check in this hotel and when I have trouble with credit card trouble he was so helpful about it. This hotel has really smart and kind worker!

Miinukset: The lounge of executive was very simple. And the happy hour time food was same for 5days. And when I tried to stay there 2 nights more I had to pay almost same price with 3nights. ^^;

Plussat: The employees are very kind. and the bed is very comfortable.

Plussat: good price good experience

Plussat: view

Miinukset: nothing

Plussat: The property was very pretty and well maintained.

Miinukset: I paid extra for an ocean front room and faced the parking lot with maybe a 10% view of the ocean. Also disliked how filthy our room still was. It did not feel deep cleaned. Also was disapointed I was shown a swim up bar but they didnt have one. Also the didnt have enough lawn chairs, my husband and I couldn't find a place to sit at the pool.

Plussat: Nice view of beach side

Miinukset: Neighbors next door, you can hear them.

Plussat: Ocean view, swimming pool, location, room size

Miinukset: I met the insect..

Plussat: Great customer service and a nice hotel

Plussat: Nice view, convenient parking, friendly staff, good breakfast, nice cocktail hour drinks & buffet

Miinukset: Separate checkin at satellite tower, not in lobby. Breakfast in lobby could not accept room key and name ID for entrance, required physical voucher which was in room in satellite tower. Front desk and service manager would not approve entrance. Facilities are dated. Not much of a beach. No Hilton reward points since I booked on this site.

Plussat: Nice view. Accepted prior request(ex. connected room and a baby bed)

Miinukset: Location is a little bit far from main road.

Plussat: Location, atmosphere, room size, seaview from room, staffs

Miinukset: Bottle water service in the morning

Plussat: water slide

Miinukset: The room is cold. But the air conditioner's wind is so cold...

Plussat: The view and beach front location.

Miinukset: The rooms were a little dated.

Plussat: I liked the location... was glad there was a cafe right next to the lobby. I loved the food at the Japanese restaurant and was so happy there was a duty free shop with reasonable prices. Housekeeping staff, the waiters at the restaurants, the store clerks, the pool attendants, even the security guards were nice and very welcoming.

Miinukset: I liked almost everything about the hotel, but, some of front desk staff have very poor customer service and that should be remedied immediately. I've worked as a front desk agent for a 5 star hotel so I know what good customer service looks like. A guest should not be made to feel like an inconvenience or a bother. Simple questions that were asked on separate occasions were answered in a rude tone...as though my queries were an interruption rather than part of this person's job description to assist a guest in a professional manner as an employee of the hotel. Such a disappointment as a front desk agent is basically the face of your hotel.

Plussat: overally good

Miinukset: poor and expensive breakfast breakfast not included

Plussat: Loved the layout of the hotel, the room was nice, and the staff were helpful.

Miinukset: The toilet is one of the worst I’ve ever used, it would barely flush anything down. The tv and/or the tv remote were extremely finicky.

Plussat: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Miinukset: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Plussat: The bed and pillows were super soft and comfortable. Nice beach front hotel.

Miinukset: The hotel lobby was a little dated but overall was still ok.

Plussat: 员工非常好。

Miinukset: If you come here just because of it’s name, I might disappoint you, cause it’s not Westin at all... Hotel is very old, needs a huge renovation. Only some rooms were refurbished recently, but still lots of work to be done. Rooms don’t meet requirements of Westin or Marriott at all. Public bathrooms are soooo dirty and worn out, that you might think twice before using them. Cabanas on the beach are without cushions so you may hurt your back, and they are not for all the hotel guest!!! Even if you stay for one month!!! Could say so much more... Make a long story shorter: think wisely before choosing this hotel, don’t look only to its name, like I’ve said already, it’s not Westin:(

Plussat: Place was super close to the main street. Could hire a car easily from there. The beach is nice. I am 99 percent sure I was over charged 20 USD for drinks. And the bill was slightly confusing at the end. I will be staying there again if I return.

Miinukset: over charged of one bill and the bill at the end was confusing and rushed.

Miinukset: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Plussat: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Miinukset: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Plussat: - Access to the pool and private beach from the room was really convenient! (There’s a separate beach front elevator.) - Best location in Tumon because it’s less crowded but still in the center. - Staffs are kind.

Miinukset: I booked a deluxe king room with ocean view but it was a little disappointing because the room has side ocean view.

Plussat: Loved the breakfast, and the variety of restaurants was very convenient. The location was perfect to access the various shops within walking distance. The design of the building was awesome and the surroundings was great.

Miinukset: The toilet paper was always falling off, I had to put it back on the roll and set it on. I had a hard time to put it on because I could not see..... the location of the toilet paper holder was an inconvenience. The tub was not well cleaned and the drainage was slow. I had to stand outside and rinsed my feet one at a time with the hose because the water was not draining fast enough.

Plussat: Good location next to water and shops.

Miinukset: Room could have been cleaned better. Wifi isn't anything to brag about in room but that is the norm with Guam.

Plussat: Mostly satisfied

Miinukset: It could be just the room I stayed in, bath room shower head is broken.

Plussat: The room was perfect. The mattresses were perfect! The AC work perfectly.

Miinukset: The bathtub was too small. The shower-head was too strong and splashed almost everywhere.

Plussat: Room is spacious and comfortable.

Miinukset: A little bit far from the bus station and the staff didnt know where it is when we asked them. Few restaurants around the area. We did not enjoy the beach because of the sand.

Miinukset: Charged me twice for the one night

Plussat: the room

Miinukset: the restaurant

Plussat: the view from the bbq area and the infinity pool was amazing.pool side bar was also nice

Miinukset: tappan restaurant employees weren't very nice.

Plussat: Lobby area, outdoor landscaping very nice.

Miinukset: Room service food wasn't very good. The bathtub could have been cleaner.

Plussat: Very nice sea facing view from room, breakfast was nice with Japanese and western choices. Beer, Wine and Cocktail were unlimited.

Miinukset: Hotel looked bit older in some areas, need to renovate.

Plussat: Great ocean view to wake up to every morning -couldn't get enough of it. Peaceful, not too crowded. Appreciated welcome set of drinks. Well stocked souvenir&convenience store in the lobby. Children greatly enjoyed the slide and basketball in the family pool. Wonderful infinity pool open until late. Courteous, amiable staff at the Marriot Bonvoy counter. Supermarket within walking distance plus free shuttle bus to the nearest shopping mall. Water park nearby. Starbucks coffee available in the lobby lounge.

Miinukset: Damp, smelly, smallish room. No beach -found out only after check in. Sink, bathtub, toilet basin visibly old. Bath curtain smelly. There seem to be no antibacterial treatment in daily cleaning . AC old, noisy. Requested for upgrade to larger room - not available throughout our week long stay.

Plussat: Nice lobby; security; location; nice Christmas decorations; swimming pool

Miinukset: Took 4 calls to get someone to fix aircon; didn't replenish bathroom necessities such bathroom tissue, shampoo; electric outlets on side of vanity desk didn’t all work; hallways dirty

Plussat: i love room service its such a plus no need to leave the room to get food.

Miinukset: n/a

Plussat: The pool looked amazing

Miinukset: The hotel looks and feels very old given the charge rate.

Plussat: I like the location

Miinukset: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!

Plussat: Price for the room was ok could be better Pool and that its next to tarza Close to restuants Close to the beach

Miinukset: *The deal should come with an extra night or another room free *no beach view *can use free tickets after check outs . *need more condements inside the room like condoms and stuff

Plussat: Everything, staff was magnificent. The “Rootz” rest in the lobby was 5 Star Food-network worthy! The live music was beautiful..spot on! Really great entertainment. The location perfect.. in the middle of everything! Best part “the CLEANEST ROOMS” on the Island!! Beats everyone else....

Plussat: good Location

Miinukset: The sea was hard to see

Plussat: location

Miinukset: room conditions

Plussat: Close down town DFS. Beach. Recommend for family traveling if not have a rent car. Everything could be reach on your foot!

Miinukset: Room floors dirty. Poor shower pressure. Tiny room.

Miinukset: Hotel location was great. Wish we had more time to enjoy the hotel's facilities.

Plussat: Close to the beach, far enough from noise. Great location. Close to convenience stores and walking distance to K-mart.

Miinukset: Bathroom quality was below expectations. Clearly, some renovations are needed. Elevator was running very slow. Also, every other day, one of the elevators wasn't working (although this could be due to some maintenance works). For the overall quality you get, prices could be a bit lower.

Plussat: The staff was extremely great.

Miinukset: The hotel is horrible as far as conditions mildew stains all over the bath tub, beds are extremely hard very and out dated.

Plussat: great value, close to the main commercial area. less hectic than other hotels like outrigger and etc

Miinukset: bed was a bit hard.

Plussat: Staff very polite and helpful. View was awesome overlooking tumon bay

Miinukset: Blanket super thin. Elevator malfunctioned had to wait for repairs.

Plussat: The location was fantastic and the size of the room (and amenities!) was perfect!

Miinukset: The room had water damage and needed a fresh coat of paint really badly. Also the shower had the most intense water pressure I've seen before and it hurt to use.

Plussat: The staff were helpful and accommodating. They try to do their best to address my concern. This is my second time going there and found it a satisfying place to stay.

Miinukset: The complimentary bottled water is only good for check in! I stayed 3 nights and when I asked for the refill, the answer of the housekeeping is they only give the complimentary during check in. I found it unreasonable.....

Plussat: quite and clean facilities and lobby. All staffs are very kind. Rent a car service is excellent.

Miinukset: ants in hotel room. very long distance from pool. SMS twice to pay. staffs are very few.

Plussat: Room and bed was great, beach location was excellent!

Miinukset: Facility is a bit old.

Plussat: All staff members were courteous and helpful.

Plussat: Love the location and the cleanliness of the room.

Miinukset: Takes some time for housekeeping to bring drinking water.

Plussat: Great view of Tumon bay - couldn't get enough. Beach great for children and adults (snorkeling, sunbathing, swimming, water activities) Vouchers for cabanas inclusive of drinks. Great location. Good concierge service. Nice spacious room with wide beds, spacious bathroom. Enjoyed the pools.

Miinukset: Had to pay for children's breakfast although clearly indicated how many and how old when booking this hotel. Construction site right next door - no warning or apologies from the hotel for noise every time you open the balcony. Bidet should be upgraded. No lock on bathroom/toilet door, glass partitions in the bathroom not matt enough

Plussat: I was glad we were given the privilege to have free waterpark access as well as a free breakfast buffet :)

Miinukset: The only problem I had was with the staff at the front desk. They weren't organized, and we had to wait quite a while because they were unable to spot my name on their system, only to realize all the paperwork had already been done. We wasted thirty minutes waiting for them to find the paperwork.

Plussat: Pool is awesome, especially Club Manta, zip line and some slider. Pool staffs are overall friendly. Pool side barbecue was fun.

Miinukset: Outside Club Manta staff, especially some staffs who work for rental kayak and jet skiing, was rude. I feel that hotel need the staffs education. There are a few snorkeling set. Breakfast is so so level, not excellent. Coffee machine and founten machine sometime was broken. There was no enough beach seat at pool. Hotel should prepare enough beach seat.

Plussat: Everything was perfect but the location. I recommand this hotel as your first hotel not the last hotel or the only one. You can enjoy the pool and beach fully but not various.

Miinukset: THE FOOD!!! It was really SAULTY. Of course, it was also salty around the hotel but the FOOD in ONWARD was really sautly. I should eat to survive.

Miinukset: The staff there are lack of training and totally non-customer-centric. Waste so many time arguing with them on additional charge that they should put up at the the beginning of booking process. I believe booking.com also need to be hold on part of the responsibility since the booking process was all happened on their app. But it is just nonsense that they wanted to charge additional over $600 on same room for my kids staying at same room while the total room cost is just about $800. And it’s only happening because I told them about that at front desk. But when I made the booking, the system didn’t tell me the hidden cost all the way thru confirmation. (BTW, the rate I was paying was already for 4pax and higher than just two person.) They eventually managed to waive part of the additional charge but as I said, took way too long time standing at front desk facing some really not friendly staff. And most important, affects your vacation.

Plussat: Great water park

Miinukset: Intrior was so so

Plussat: The facilities, the kids club, the staffs.

Miinukset: The bed is too small

Plussat: Management team was responsive and managed the entire place smoothly. It is a popular family oriented hotel filled with lots of overseas holiday makers during this season. But they handled very well:-) we are very impressed.

Miinukset: As I have suggested to the hotel, it would be great if there are more activities for teenagers.

Plussat: The Location and the lady at front desk was very polite.

Miinukset: Refrigerator wasn't working. Informed staff, they said someone will be up to check on it and no one never came. Our room wasn't ready so they gave us another room with one less bed. The hotel was under renovation which wasn't in the booking. We had to walk to the nearby hotel to go to the Pool. Because they were under renovation.

Plussat: Friendly staff

Miinukset: Leaking roof

Plussat: The people were great! You are treated well and the culture shows great respect of the guests. The hotel is clean and staff were very helpful.

Miinukset: The hotel is old and the fixtures were a well used. the little gym was not in good order so many machines weren't usable.

Plussat: The location.

Miinukset: Things were made to look extravagant online versus actual reality. The tub didn’t drain water properly. The furniture in the room was outdated. Overall minimal value for my money. I will not be returning here for the rest of my time in Guam. Thank God for Airbnb!

Plussat: The bed pillows are comfy. The ac was cold.

Miinukset: the room that was given to me was very dirty the carpet was dusty, dirty leaves your feet dirty / black . Balcony was super dirty dark sand maybe due to construction.

Plussat: Location/price

Miinukset: Parking but i think they were trying to make the parking area a little bit bigger

Plussat: Bayview was very accommodating and upgraded my room to the executive suite due to online booking/ covid mix-ups and I’m very impressed with their level of accommodation and level of hospitality! Although construction is going on to improve facilities, Bayview and ocean view are very accommodating & is definitely recommend their two bedroom rooms, and suites for anyone looking for an updated, clean apartment-style room with a kitchen! Their rooms are great for the value and kept clean

Plussat: The close location to Tumon Bay and all of the restaurants. The beach is absolutely beautiful and the people are nice as can be.

Miinukset: My room had no microwave.

Plussat: Everything was great even the staff.

Miinukset: The parking was not great especially for me being in a wheelchair. Maybe make a handicapped parking stall in the front.

Plussat: Access to beach and location

Miinukset: It appears old. The bathrooms and hallways need to be updated

Plussat: Proximity to the airport and beach. Free Parking.

Miinukset: The entire building was very outdated, rundown and VERY dirty. The Internet was very slow and did not work in the room.

Miinukset: While the location was good, the hotel was poorly maintained, with toilet leaking, bath not draining, wall paper peeling off, to name just a few. The hotel needs a complete renovation if it is to attract people to stay there. It reminded me of the old YMCA I used to stay when I was a poor student. Not recommended for holiday makers.

Miinukset: The room was never cleaned. I had a do not disturb sign on my door but I was out each day before noon. If I had been staying more than the 2 1/2 nights I would have complained. Loudly.

Plussat: Great location

Miinukset: Old bed, analog tv

Miinukset: There has no shower facility for women at Swimming pool. And almost everything is old. And restroom was too.

Plussat: Good location

Miinukset: Unfriendly staff

Plussat: Location and staff

Miinukset: Unkempt areas.

Plussat: Lobby and room were spacious. Good location, near a commercial area (restaurant and convenience store) and bus stop. Water station and microwave was readily available at the lobby (which was new to me, but i guess it catered to other asians such as koreans and japanese where we benefited too). Complimentary champagne and snacks during the new year countdown.

Miinukset: Few selections during buffet breakfast. Complimentary bottled waters in the room were not regularly replenished though we keep getting new bath towels. I made a reservation for airport transfer. The pickup was smooth however the drop off was a little disappointing. I made a reservation via the hotel's email adddress which they confirmed. I verified the drop off 1 day before our departure because we are supposed to leave the hotel by 4am. However upon checkout the drop off information was not reserved accordingly. Luckily there was an available concierge that early morning. Also they havent even billed us on the transfers and had to remind them if it was charged already. I suggest to have brochures of the bus stops/shuttle service readily available in English a well because there are other guests aside from Korean and Japanese who are billeted there. Carpet, wall paintings, area going to the pool needs to be refurbished. Signage of Marriott was even visible in the elevator buttons (maybe it was under Marriott before?) Its just a pity that with such huge area management werent able to maximize and maintain the facilities.

Plussat: Staff was friendly enough. Beds were comfortable, room temperature was good, and room felt and looked clean.

Miinukset: Amenities are dated, no convenience store on property, entire property needs major facelift, front desk staff could be trained to be more accommodating or helpful.

Plussat: The pool was nice. Beach access was great.

Miinukset: Run down. Bathtub was rusty, very low water pressure,balcony door was broken, the bathroom light wouldn't always turn on, the carpet was old and loose, glass cover that sat on the nightstant that wasn't attached, outlets didn't work. moldy.

Plussat: Room had a large balcony and a beautiful unobstructed ocean view.

Miinukset: The room itself. JR suite was the size of a regular room and looked old. Bathroom was cramped. End up hitting the toilet when you open the bathroom door. Bidet may have been an afterthought. Thermostat didn't work well. Room svc menu was dirty.

Plussat: Being on the water

Miinukset: Room was not as clean as I preferred had to move hotels because of Covis19 Internet was bad didn't work

Plussat: It was ok overall. Was expecting the price to be a little less because at the moment tourism is down but it was ok.

Miinukset: The price it could been lower because of whats going on on the island.

Miinukset: Appliances need an upgrade. Old microwave, tv, etc. AC Unit, although supposed to be adjusted manually, it can only be turned off. Ran out of hot water. Jacuzzi doesn’t work. Great friendly staff and location.

Plussat: None. It’s too old and linens are worn out already. They need to renovate the building.

Miinukset: The building, linens, pillows

Plussat: Phelishia Nester from the front desk helped us alot.

Miinukset: Hotel was rundown. Toilet bowl had hair & toilet paper floating and tv wasn't working. there were used napkin stuffed on the headboard.

Plussat: Beautiful pool and hot tub with a great view. Pool cleanliness not yhe best.

Miinukset: King size bed i think was two twin beds put together. Common areas were nice enough, but the rooms need updating. My room had a do it yourself paint job on the furnature with a CRT 15" television. Additionally all the ice machines were out of service. Guess you get what you pay for with a cheap waterfront room. Generally tolerable.

Plussat: Nothing

Miinukset: Windows were closed/full-covered by tiles. How to see the outside view and evacuate from a Room!! Also there were less amenity goods without towels.. just placed TV and small refrigerator & ice box.. Ice maker was out of order. (Please come to Front Desk..)

Plussat: The staff were helpful, that is it. Feel free to read the rest of the review to understand why this is, by far, the worst hotel I have ever stayed in.

Miinukset: The hotel is awful. It's filthy, old, humid, expensive. The swimming pool is full of sand, the water is opaque. The carpets in the hotel are full of stains, so are the walls and ceiling. The rooms have an awful smell of humidity. The towels are full of bleach stains. The bathroom is absolutely DISGUSTING with hair from previous guests on the floor (check the pic, we were two guys with short hair staying there), with the bathtub curtain full of mould. Oh, they don't even give bed sheets, you've got to sleep in some blanket which who know when it was last washed. Appalling, really apalling. It looks like a hotel about to shut down and management is just trying to make a few last bucks before being demolished. I would not take anyone there, not even if I was being paid. I can not understand how this hotel is allowed to stay open.

Plussat: A short drive to the Premium Outlet Mall.

Miinukset: The hotel room was musty and stank like a pool locker room. Necessary amenities were not provided: no hand towel, no face towel, no bath mat, had two hair conditioners but no shampoo, and no cups. The lock for the card key was not working, but the hotel staff did not fix the problem, but instead suggested to keep the door open and not leave valuables behind in the room. As for the pool, the water was murky. The beach right outside was stagnant-looking, too, with mossy sea vegetation washed up on the sand along the whole beach.

Plussat: Location is OK.

Miinukset: The room is filty and unsuitable for guests. The carpet is sticky and mold all over the room The pillow stinks, no pillow case, and no towel. I will never recommend your facility to anyone.

Miinukset: Better bath towels. Cleaner bed sheets without pieces of red rice crumbs.

Plussat: beds are great pillows and blankets comfortable

Miinukset: cleanliness within the room. Stained carpets paint peels toilet bowl stains no phone

Miinukset: The cleanliness of the property is subpar. There was mold in the bathroom, cracking paint, and overall duty appearance. Definitely not worth the money to stay here.

Miinukset: The trash bin in the lobby landing was full and the security system on the elevator. So anyone who doesn't have a key can go up to the rooms.

Plussat: 1. the views from the second room assigned to me 2. there is a good selection of restaurants in the hotel 3. the manager was able to place me in a much nicer room

Miinukset: The first room was one floor above the lobby and gave me a view of only the parking lot. Also it had water leaking from the ceiling over the tub. Although the manager saw another room available for me, the front desk clerk said none were available.

Plussat: It was good location... I love the place it was so accessible and the room is very big though it's kinda old but our stay is just fine...

Miinukset: Slow connection of internet.

Plussat: Staff was extremely friendly and accomadating and the location was great in Tumon. The rooms were fairly large.

Miinukset: Internet service needs to improve. Half the time it was down or intermittent. Also, the air conditioning system is in need of repair the rooms humidity was extremely high and always felt the room was wet and moldy smelling. The facility also needs some repairs and upgrades.

Miinukset: There is no shuttle. My emails prior to arriving were never answered. At check in I asked about transportation back to the airport. I was told it was a five minute walk. I do not recommend this hotel for female travelers.

Plussat: The rooms are clean but the beds are quite old and need to replaced with newer and better quality beds ans beddings. The room size is comfortable. The bathroom is clean and set up well. However, some toiletries were not placed in the bath room.

Miinukset: Nothing

Plussat: Everything was on point especially the price!

Miinukset: Just how far the walk the room was

Plussat: The hotel location is central and conveniently nearby all the stores, restaurants, and beaches. Parking was adequate

Miinukset: The room was definitely what we expected. Furniture was dilapidated; there was mold and dust that triggered my allergies; bed was uncomfortable; toilet door was jammed and couldn't shut; maid entered the room without consent; was charged $5 for lost key

Plussat: People are awesome!

Miinukset: No, everything went smoothly and professionally.

Plussat: Did not have breakfast however because I am a veteran the USO is very close by.

Miinukset: The rooms are a bit dated but overall very clean

Plussat: The view and friendly services.

Miinukset: None

Plussat: Good location along Pale San Vitores in front of Fiesta Hotel. Just a few minutes drive to K-Mart, Ypao Beach, and ABC store. The unit has 2 toilets & bath/shower. Spacious & well ventilated unit. Love the fact that villa has a balcony & large windows.

Miinukset: Rundown. Needs lots of repairs. Nicer condition in photos but not in reality. Door of our unit was warped & the lock was difficult to open. Beds were not comfortable. Window sill, exhaust vents were stained. There were on-going repairs in another unit which made a lot of noise & debris. Rooms were not cleaned regularly. Furniture must be updated/refurbished.

Plussat: Two bathrooms.. aircon cold. Staff very very nice .

Miinukset: Old rooms. Amenities only basic and given only once during your stay. No in house resto. No life guard in pool

Miinukset: It rains very often in Guam, the ceiling was dripping water and more water was leaking in through the wall.

Plussat: The rooms has two sets of shower and sink to accommodate more numbers of people staying in the room. The fact that we had our own bed was the best. Last , the receptionist were friendly and open for directions and other questions.

Miinukset: The buildings are very old and probably close most of the time causing the pressure to built up in the rooms. We experience a lot of noises at night, which my co workers thought there was ghost in our room. The hotel need to renovate the rooms, they look so old and unclean, the bathroom tub and sink is always clogged after we use them. The hotel also need a walkway with roof so we don't walk on the rain to our room.

Plussat: Spacious and perfect for family

Miinukset: hallway floor always wet. Part of inside of the room was always wet too. We booked pool view but was given building view.

Plussat: Good lo action,clean but self catering facilities were a little scratchy. No proper utensils kettle or toaster so limited cooking ability. Rest of place was good

Miinukset: Cooking facilities

Plussat: No bugs which was great, very big rooms for one person for that price so it was a very pleasant stay. Restaurants were quite close to the hotel so it was good. Except very few, most of the staffs are very kind and friendly and they really loved to help me out (one staff tried very hard to help me to find how to go to the certain bar, the sightseeing location and how to get to hagatna, etc, and other staff was very fluent in English so whenever I had problem and when I asked her, she kinda helped me out quickly.).

Miinukset: The night I arrived, I kinda had trouble because I couldn't find my room and its building and I had some trouble with my phone in order to get it working in Guam but the nightshift staff at front office at that time was no helpful at all, whatsoever. So I had to get down from the building I was at after wandering around my room to get some help by asking the bell.taxi nightshift staff who led me to its building and the room which was very nice of him. I thought the hotel would be close enough to get to the tour sites but I had to walk more than 20mins to get to.

Miinukset: There was absolutely no internet connection in our room.

Miinukset: First room reeked of mildew and the second the door wouldn't lock

Plussat: The staff are friendly and the location

Plussat: The older bald guy at the front desk was friendly and very helpful.

Miinukset: The younger guy at the front desk some days didn't seem like he wanted to work there. There are no elevators. There were mosquitoes and cockroaches in the room. The wifi was not good. The room had a moldy smell.

Plussat: The front desk guy who checked us in and checked us out was courteous and had good customer service.

Miinukset: I traveled with my 3 sisters and didn't like the hotel policy not allowing us to stay in 1 room which had 2 full size bed and 1 single bed. Most hotels in Guam that I've stayed at with that kind of room had a max occupancy of 4 so I really didn't understand their policy. We ended up being split up and the room that I stayed in with one of my sisters was the worst hotel room I've ever been in. The carpet had so much stains on it and it looked like it hadnt been cleaned in a while. The full size bed had a broken wheel so when we slept it tilted to that side. For the expensive room rate we paid, there were no complimentary bath soap and shampoo. We also didnt feel safe at all because our rooms door locks were so old and rusty. And to make matters worse, on the morning of our check out day, my other 2 sisters rooming together told us that on the early hours around 2am, 2 drunk guys kept knocking on their door and when they tried to call the front desk the phone didn't work. They unplugged the phone line and plugged it back in and then they had to hold it a certain way and finally were able to contact the front desk to report the disturbance. We were so relieved that was our last day and we would be checking out! It was truly a nightmare and we will never stay there again and will never recommend anyone to stay there.

Miinukset: Room was dilapidated, couch torn, ceiling had holes near the Aircon, door lock and knob dilapidated, night table was old looking with wood surface peeling off, there were bugs in the room