El Minzah Hotel

Nothing, maybe just the food, and wellness center

Staff were unkind, they charge us extra, they gave us a bad room, not clean and not secure, we had a little kid, for whom the room was unsafe because we couldn’t lock the terrace door, then everything time we tried to complain, they mock us, and they don’t do anything about, the swimming pool was Clorox smell you certainly cannot dive, and it was brought to my understanding that the hotel was lately renovated, don’t believe this, I stayed here before, and they only renovated the decor and the lamps maybe, to summarize everything is you are looking for a 5 stars hotel, stay away from El Minzah hotel

Breakfast selection was great. Location and view are wonderful.

Several people on staff were rude. The service at the pool and the bar is really lacking. I sat there for over an hour without being offered a menu. I got up to request a menu and ask some questions. One waiter told me that there are no snacks available, only entrees and drinks. I ordered a drink and asked a waitress for a snack. She said she could get me chips. I agreed that chips would be good. The chips never came. Neither of the two staff members there ever came back to check on me. When it was time to pay, they were upset that I suggested paying by card. Spa staff were not very kind. The front desk gave me an appointment time. When I showed up, they were not ready so they said I misunderstood the time and that I should wait 45 minutes. No apologies.