Ramada Encore by Wyndham Guadalajara

When booked hotel, send couple of messages to the property requesting higher floor and far away from elevator, on arrival got 2 floor and I think was just in front of the elevator. After complaining, that no one reads your additional requests, I got 6 floor and yes, last room in the hall. That's what we must to go true on your arrival, when your head is full of business things? When booked the hotel, asked to make a charged of my booking right away, but I got an answer from the hotel with other topics then was requested. Incredible. Worst attention in the restaurant at lunch time ever, waited for the Azteca soup 35 minutes and it never came, simply sorry doesn't helps, so do something, move, make client happy, give or offer any added value to satisfy client.... but no, this property has no mentality for it. Will not come back ever and will inform to my friends to stay in City Express just a few meters away from this property. Thow reception at night helped to get some tacos from outside. Check my iron board....amazing. Can you imagen to iron your shirts on it and the staff just set, we have no more covers, just put towel on it and it will do....what????????