Halvat lennot Guadalajaraan

Plussat: "Crew were very good."
Miinukset: "No vegan food available."

Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Plussat: "rien"
Miinukset: "tout est à revoir !"

Miinukset: "Advertised October Pink products but did not have them for breast cancer support"

Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."

Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"

Miinukset: "Plane is old and entertainment facilities are no longer appropriate"

Miinukset: "There was no entertainment available."

Plussat: "Not being charged for my first bag of luggage"
Miinukset: "Nothing"

Plussat: "Great seat. Comfortable. Quick boarding."
Miinukset: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Plussat: "Crew was very nice and the food was excellent"

Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"

Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."

Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"

Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Miinukset: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."

Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Plussat: "If the flight would have leave in time we would receive our luggage in time"

Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"

Plussat: "Average"
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Plussat: "I liked the crew, they were professional and tried their best"
Miinukset: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."

Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"

Miinukset: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."

Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."

Plussat: "Nothing."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"

Plussat: "What’s not to like!"

Plussat: "Todo muy bien Volvería a viajar con ellos."

Plussat: "Punctual, great food in Premium Economy, friendly crew."
Miinukset: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."

Plussat: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Plussat: "Boarding and punctuality."
Miinukset: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."

Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"

Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."

Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."

Plussat: "The flight crew and flights itself were great."
Miinukset: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."

Plussat: "Punctuallity"
Miinukset: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."

Plussat: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."

Miinukset: "Wheel chairs for my ill and aged parents was not provided"

Plussat: "I like the service of AF"

Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."

Plussat: "Crew was very nice and helpful"
Miinukset: "Old airplane with very low amenities. Plane still had ashtrays"

Plussat: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Miinukset: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."