Service was wonderful. No complaints or suggestions.
Finnair and the country of Finland are vegan friendly! My daughter enjoyed her meals! Thank you
Food choice and quality has to improve
Plussat: "Wasn’t a crowded flight so had room to spread iut"
Miinukset: "The food choices"
Plussat: "Great crew—really great"
Miinukset: "Entertainment screen hard to view. It’s low def. and not bright"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Plussat: "There were lots of options for inflight entertainment"
Miinukset: "The seats are very squished together in economy class. I was very disappointed. I always ride economy but this flight (airline, crew, as accommodations) felt like a “cattle car”. The crew was professional but not friendly, warm, or welcoming. The leg room was limited - quite disappointed."
Plussat: "The ice cream bar served as a snack."
Miinukset: "The flight left late. It was one of the most turbulent flights I’ve ever taken-multiple people threw up, including my son 5 times. The in flight entertainment didn’t work and service wasn’t great."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Miinukset: "Never took the fly"
Miinukset: "You get onboard and they do not even serve you water!!! You have to pay for even water!!! I was thirsty during the 2 hour long flight and really PISSED!!!"
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Miinukset: "I didn't like the fact that although we had regulation size suitcases for our London to Copenhagen flight, we were forced to check them. It was not a Finnair but a British Airlines flight. Although we were forced to check our bag, there was plenty of room on the flight in the overhead bins. Some were actually empty."
Plussat: "Great flight attendants"
Miinukset: "Length of flight was long but there's nothing that can be done about it."
Plussat: "Flight was comfortable and on time, plane was clean and warm."
Miinukset: "Did not think this was any better than the budget airlines, I expected more from British Airways, no entertainment on board - food limited, some gifts ran out."
Plussat: "Crew was nice. SFO-LHR was great entertainment."
Miinukset: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Plussat: "I made it finally to Prague."
Miinukset: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Plussat: "Nothing to like"
Miinukset: "11 hours wait time!!!! No lounge entrance No food!"
Plussat: "Able to stretch legs."
Miinukset: "Quality of food served London to Los Angeles needs to be taken to a higher level."
Plussat: "Everything was awesome! The food, the seat, the flight. My best cross-Atlantic flight ever!"
Miinukset: "No complaints whatsoever."
Plussat: "Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight."
Miinukset: "Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get."
Plussat: "We could tell upon boarding that the crew was focused on making our fight of 10 hours as pleasant as they could. They got along well together, which aided in providing excellent coordinated care to the passengers. Not an hour passed without being offered food, drinks, snacks, drinks, and more food. Even a time delay at take off due of a passenger leaving passport in the terminal was made up mid flight, for an ontime arrival in SFO. Would definitely look to British Airways for my next European trip."
Plussat: "Everything was great! Good food and service. On time flight. No complaints!"
Plussat: "I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect"
Miinukset: "the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "Very helpful and professional staff."
Miinukset: "My two flights on BA were the coldest I’ve ever experienced. Everyone needs a blanket during the flight. My feet were cold even under the blanket. There was also a cold air vent blowing cold air on my near the floor."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "There are no wheel chairs for BA in London. We were made to walk long distances in absence of wheel chairs. No coordination in BA ground staff."
Plussat: "The food was good and enjoyed the entertainment."
Miinukset: "We had to buy coffee, water, or anything other non-alcohol beverage we wanted to drink. Not sure why on one flight we didn't get free beverage service when all of the other BA flights provided it. When we got to London, we purchased drinks at the airport because we wanted to be prepared for our next flight and then we didn't need it because we had free beverage service."
Miinukset: "Uncomfortable seats and dated touch screens"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "great service - flight was smooth takeoff and landing"
Miinukset: "You got delayed I almost missed my connection flight"
Miinukset: "We arrived at the airport more than 2 hours in advance since this was an international flight. There was NO British Airways staff available to help with obtaining actual boarding passes which were NOT available on the BA mobile app. Although we made the flight with enough time, that was only because the security line was short and the passport control line was short as well. British Airways should have staff available to process passengers and boarding passes, luggage checkin, etc. earlier for their flights."
Plussat: "Flight attendants really are nice folks"
Miinukset: "1. Bought ticket via kayak chicago to prague, so I got outgoing trip on British airways but they codeshare it out to Aer Lingus. Unfortunately, these dumbos haven't figured out that no matter what the gyrations they do, I still want to be able to pick my seat beforehand. Nada. Not possible online. And forget calling aer lingus 800 number. called twice and was on hold for 30 min each time, they dont bother answering. 2. At airport, I was willing to pay extra for a good seat because of the issues above, so they said they would help me out. Ha - the manager who purportedly was helping me out gave me a seat up front next to a shrieking infant and behind a bassinet (he knew exactly what he was doing but didnt care). They really lie and think we're idiots. 3. Same thing for flight from dublin to prague. This time last row next to toliets Dont fly aer lingus if you dont book directly with them, same for british airways I looked at BA's website - they do let you book a seat in advance but you must pay something for every single seat. Crazy. There are no free seats"
Miinukset: "the snack before arrival consisted of a protein bar"
Miinukset: "Our flight was delayed in London 3 hours while we already boarded due to a dent on a door and need of repair. B/c of this missed connecting flight in LA and your airline did not replace us with a new flight or accommodation. Had to pay for own accommodation over night and new flight thru different airline NEXT morning."
Plussat: "Good service! Nice seats !! Good flight over all!!!"
Plussat: "Usual BA - professional service"
Miinukset: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."
Plussat: "It didn't crash, which is always good."
Miinukset: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."
Plussat: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."