Shinjuku Granbell Hotel

Stingy

I asked if they could help me make a reservation at a restaurant and was told that they couldn't help me once I had checked out. They said if I had asked seconds earlier, they would have helped me. Bad service.

Disappointed

One of the female receptionist is unprofessional. After the room make up they forgot to put a teaspoon. When I informed her she told me that I should present to the front desk to ask for it! And she claims that they have rules (in disrespectful way). It is just a simple order (teaspoon)! I couldn’t understand what kind of rules that prevent them to bring a teaspoon! Totally unacceptable.

Small and really not that good

Price was slightly below the competition, but in retrospect, I would've gladly paid more for a much better stay. Close to 7-11 and some fun areas in Shinjuky.

I've traveled to Tokyo for 3 straight years. This hotel is the worst by far. Even though it's advertised as a 4-star hotel, it is NOT a 4-star hotel. Here's what I think: Very small room, even for Tokyo standard. There were a few groups of rowdy tourists, and I can tell that the concierge was exhausted by them, and was not very friendly when she was helping me out. Even though it's in Shinjuku, location is not that good. It's right next to a bunch of love hotels and far from the main Shinjuku station. Overall, a big disappointment for me.