Pomorie hotellia

Plussat: Location

Miinukset: There are no parking lot for guests. The receptionists and security were not polite. The breakfast was not included in price. The price is high for the provided service.

Plussat: Everything was perfect!

Plussat: Todella hyvä ja runsas aamupala, sijainti loistava aivan meren vieressä, ystävällinen henkilökunta, siistit huoneet, lähellä vesipuistoa

Plussat: Reasonably priced apart hotel next to the beach in Pomorie.

Miinukset: Spacious one bedroom apartment, fairly good restaurant

Plussat: The location is great. Stright on the beach.. Beautiful appartment... Laudry machin.. Kitchen a

Miinukset: Some time the cleani g lady forgot to fill the bath room.

Plussat: The location, the restaurant, the pool, all the facilities and especially the personal -always smiling, friendly and helpful.

Miinukset: Our room was poorly furnished and with no view, although we have huge terrace it was looking at nowhere.

Plussat: A true sample of excellent hospitality!

Plussat: An intimate, elegant hotel. Located right on the beach. Large rooms, large terraces. Very clean (daily cleaning). The hotel has a reception and a nice restaurant (interesting local wines).

Miinukset: Very, very bad Wi-Fi. In times when internet is basically indispensable for foreign guests, the hotel should provide it at the highest level. Definitely to improve.

Plussat: Helpful staff. Perfect apartment. Nice restaurant. Great location.

Plussat: Monipuolinen aamiainen ja hyvä siisteys sekä pesukone.

Miinukset: Hotelli OK, mutta rannalla pitäisi olla mahdollisuus huuhdella jalat ettei hiekka vetäänny hotellille.

Plussat: Excellence!!! Great location, beautiful view, amazing staff, comfortable, spacious and cozy appartments. This year was our second stay in the hotel, definately coming back next year!!! Love it!

Plussat: It was a lovely hotel and very clean. The spa room was very relaxing and the staff were really helpful. The resturant and the outdoor pool looked nice too. The reception sorted out a taxi for us early the next morning to go to the airport.

Miinukset: We liked everything.

Plussat: First off all, STAFF - they are Excellent , always

Miinukset: That not exists

Plussat: Apartmans is clean. All in room is perfect.

Miinukset: No place for car near hotel. Breakfas - all meal cold, but there is something to choose to eat

Plussat: everything was great, clean rooms good breakfast very helpful staff highly recommended

Miinukset: everything was great next time will stay in bigger room on higher floor

Plussat: Everything was great!

Miinukset: The internet speed could be faster.

Plussat: Everything in this hotel i excelent - staff food rooms

Plussat: Very good breakfast! Wonderful service and amazing front desk staff. Very very kind people.

Plussat: ...breakfast was excellent, workers very friendly and always smiled, room fantastic, very clean and quiet....

Miinukset: Everything was perfect

Plussat: The room was clean and basic , the fridge was a bonus

Miinukset: They wasn't any comfortable chairs to sit on anywhere, the beds weren't made , breakfast wasn't hot mainly cold , there wasn't a lot of lighting outside, last thing ,I paid more than with you, if I'd have booked direct with the hotel it would have been cheaper so I was not happy about that ,

Plussat: Breakfast was quite good, but crowded and you have to wear a wristband for your whole holiday to get to the breakfast. Location is good, a bit aside but you can walk to Pomorien's old town in about 15 minutes. A lot of activities for both adults and kids.

Miinukset: We had reserved a to three room apartment, but in the hotel we found out, that only one (larger) bedroom and living room had air condition, kid's room didn't. We had paid a high season price, over 5200 levas for two weeks and kid's room didn't even have a window! After a couple hours of arguing with hotel staff, we got a larger room, but even that didn't have air condition in the kid's room. Later we found out, that it really doesn't matter so much, because the air condition equipments seem to be as old as the whole building, 12 years, and therefore the air conditioning only works in theory, doesn't really work! Even the normal air ventilation system seems to have some trouble, because there was often quite disgusting smell in the bathroom and the sheets didn't even dry, they felt moist. The hotel must have been fancy 12 years ago, when it was new, but now almost everything seems to be a bit old and worn. There seems to be a general approach, that nothing will be renovated, if it's broken then it will be fixed with duct tape and as cheap as possible or left broken. For example, there were several jacuzzis but none of them worked. A door's lock in our apartment broke and after one visit to the reception and two phone calls to remind them, we waited for five and a half hours for the maintenance guy to show up! He then made a quick fix, that won't last long, I'm quite happy it's not my problem anymore. Internet was so slow that it was practically useless.

Plussat: Extremely polite personal, great variety of food, clean rooms, beach and area around the pool. Perfect animation team and every night live music which is ideal to chill with a drink in ur hand and listen. Vaste choice of food and drinks included in all inclusive program differ a bit in every bar. U can find bars easily in the whole area of resort and two of them are located on the beach. We had a great time in here and are looking forward to coming back. You dont have to worry about the weather because most of the time it is sunny. I was surprised by the professional attitude of all receptionists as well as their willingness to give you a complex solution for every problem and a complex answer to all of your questions. I definitely recommend this wonderful hotel. I also recommend you to use their airport transfer service. Email comunication was without any problems and was almost immediate. Thank you

Plussat: Disco for children was very good. All other things are very good. Staff is very kind

Miinukset: The water in the jaquzzi was dirty and after our claim to change the water they didn't change it. The animations around the swimming pool don't accept children 9-10 year old, and the kids club was for a little kids.

Plussat: Efficient staff speak several languages. Quiet room. Excellent breakfast buffet.

Plussat: I liked the architecture of the resort, the walking area, pools, cleanliness

Miinukset: Food quality could be improved for a five stars restaurant

Plussat: Very family friendly. Right on the beach.

Miinukset: Parking was a little difficult. Pre request a high floor for a ocean view. All ocean view rooms do not give you a full view of the ocean.

Plussat: Everything was ok, just small advise for walking area around the pool a steepways during the day when they got wet. Were slippery, probably anti slip Mats should be at stair area.

Miinukset: One day the afternoon became cloudy

Plussat: only the location

Miinukset: everything - u fell like be used very far away from advertising picture staff was very rude - specially the security guys and concierge nothing like 5 start hotel

Plussat: Location is fantastic, with a tremendous beach out front. We also can’t the pools, it’s great that they provide three, even if the towel service is a little odd.

Miinukset: The staff we’re in an issue, particular a lady at the front desk. When asked if a toothbrush could be sent to the room, she looked almost offended. Same with the late checkout request, coming at a cost at 10 lev per extra hour. Beach also charges at 8 lev per sun lounger and 8 lev per umbrella - compare with Burgas beach which is 1.50 lev per sun lounger. Restaurants we’re dead after 8, barely any service being offered. Although we can’t really comment too much on the food, as we didn’t actually end up eating on site. Even though we didn’t rate the breakfast much, felt below par. Overall, good for families and fast-style buffet eats, but not quite 5-star in our opinion.

Plussat: The hotel is located in a very good place in the cetre of the town 10 min from the beach. The staff is friendly and rooms are very clean. The SPA is amazing=

Miinukset: The thing that was disappointing was the breakfast. It was unvaried the same things everyday and when you spend 10 days it is getting boring. Things that are supposed to be hot or at least warm like fried eggs or scrambled eggs were cold . The bread was stale. And especially the so called scrambled eggs were mixed with something and tasted horrible. There is a lot to be done about it.

Plussat: Hotellin oli rauhallinen, vuoteet hyvät. Lähiympäristöön liikkuminen sujui näppärästi kävellen. Bussipysäkki sijaitsi lähellä; bussien aikataulujen tulkinta oli hieman haastavaa. Hotellissa erilaisten hoitojen varaaminen sujui kätevästi hinnastosta toiveet osoittaen.

Miinukset: Englanninkielen taitoisia eivät ihan kaikki olleet, mutta asiat tulivat silti hoidettua.

Plussat: Beach view and Breakfast

Miinukset: No direct access to the beach More like a 3 stars hotel

Plussat: Kohtalaisen hyvät sängyt ja tilava huone.siistiä

Miinukset: Aamiainen oli ok mutta älyttömän ahtaat tilat, tarjoilut olisi voineet olla paremmin organisoitu. Englannin kieltä voisivat puhua vähän paremmin.

Plussat: Staff all very helpful and situation superb.

Miinukset: Some unpleasant drainage smells at times.

Plussat: Great location everything was conviniently close. Stuff was very friendly and helpful, breakfast was good.

Miinukset: Room had only two electric sockets and one was under the table and not very convinient to use.

Plussat: Location is excellent. The sea, next to restaurants with live music and good food. Responsive staff, SPA.

Plussat: The location was perfect. The staff were extremely helpful. The spa facilities were great. Everything was good. I would definitely like to stay again.

Plussat: Good location

Miinukset: Room was very warm and smelled of sweaty feet may have been the carpet & air conditioning didn’t cool the room

Plussat: The sea view, the staff. Location, breakfast, facilities

Miinukset: Furniture, bathroom, lack of light in bathroom.

Plussat: Great Location. Comfortable Beds

Miinukset: Breakfast was not a four star hotel standard. Same every day. A large choice was offered but the quality was a bit lacking

Plussat: the jacuzzi on roof

Miinukset: water in bathroom on the floor could not be drained properly

Miinukset: poor breakfast , unprofessional staff

Plussat: Siisti, kaikki tarvittava löytyy hotellista, kattavat palvelut, lapsille ohjelmaa, sisäuima-allas on viileällä kelillä loistava, kaunis miljöö. Oikein hyvä hotelli matkaajalle, joka viihtyy auringossa, uima-altaalla ja rannalla, eikä etsi paikallista elämää. Itselleni yksi yö oli riittävä ja sitten piti päästä jo paikallisten pariin.

Plussat: It was very clean. The food was awsome. The rooms were very spacefull.

Miinukset: In the bathroom the water was coming out of the shower and everything was wet in the bathroom. There was no place where to put the things(the shampoo or the shower gel) in the shower.

Plussat: Huone oli uusi ja hieno, oltiin varmaan ensimmäiset huoneen käyttäjät, kun tallelokerossakaan ei ollut vielä pattereita ... Siistiä joka puolella ja palvelu pelasi. Ruoka oli ihan hyvää ja paikalliset alkoholijuomat vetävät aivan vertoja ulkomaalaisille juomille (esim. olut, viini, gintonic, rommi, brandy). All inclusive ulottui myös aulabaarissa myöhään, eli yhteen asti yöhön. Sijainti meren rannan vieressä.

Miinukset: Vasta huoneen television infossa kerrotaan, että bulgarialainen ilta ja viininmaistelu-ilta eivät kuulu, jos majoitus on alle seitsemän yötä. Tätä ei kerrota hotellin FB-sivuilla olevassa all inclusive -selosteessa eikä siten myöskään bookingissa. Tosin koko viinikellariakaan ei ollut vielä olemassa, eli vasta valmistumassa. Ja bulgarialainen ilta oli sunnuntaisin, maanantaisin sekä keskiviikkoisin, joten emme siihen olisi voineet osallistuakaan, kun majoitus oli keskiviikosta sunnuntaihin (edellisenä päivänä ilmoittauduttava). Hieman harhaanjohtavaa myös sanoa, että siellä on uima-allasbaari ja barbecue-baari, kun ne olivat yksi ja sama paikka, eli uima-allasbaarista sai pyytämällä jotain syötävää. Ja tämäkään ei ollut aina auki, kun olisi pitänyt. Ravintolasta olisi voinut uusimisen yhteydessä tehdä sisältä hieman viihtyisämmän.

Plussat: Good rooms, clean, beach is very close and nice

Plussat: The hotel was nice but only the renovated part of it . The facilities were nice - soccer pitch and the polls were nice.

Miinukset: The food in the restaurant was not so good and the variety was very poor . The drinks were the cheapest once in Bulgaria the beer was very diluted and cola and other non alcoholic drinks were awful. The food and the drinks spoiled the whole stay .

Plussat: The beach was very close and the sea was calm and shallow - excellent for small children, Big variety of food being offered. The room was spacious.

Miinukset: The pools were cleaned at 6 p.m. and tourists were advised to get out of them.

Plussat: Luxurious

Miinukset: The reception person was probably the worst choice for a 4-star hotel. Alas, the manager did not help much, either.

Miinukset: No room service....after 09.00 pm...nothing to eat.... staff does not speak English.... without a bathrobe .... the empty minibar .... and from the reception they told me I can not fill it.... without earplugs ... no slippers.... and the list can continue

Plussat: For my son, definately the football playgroudn and the pool. The food was also OK and the service. Very helpful staff

Miinukset: everything was perfect.

Plussat: Absolutely nothing:-(

Miinukset: I’ve booked the most expensive family room in this hotel. It’s been promoted as a big room with balcony with view, mini-bar, tea/coffee facilities etc. In fact that room is located in an old building, has a view to elevator, doesn’t have mini-bar, tea/coffee facilities at all. Absolutely nothing is there... The room had two bedrooms, living room, two bathrooms and only 1 (one!) working lightbulb... I’ve told to the receptionists about all that stuff and the only thing they told me “We know that”... I’ve told them that the information they provide to booking.com is incorrect and they’ve answered me “And what?”... I would suggest to stay away of this hotel due to the attitude of the personnel is awful and facilities are not matching to booking.com

Plussat: The hotel is good. it has a big swimming pool and the beach is just on the door step. Apartments are really big.

Miinukset: The food was awful. Everyday we were served the same things. On breakfast they serve old croassants and food that is at least 3-4 days old. One of the days the eggs were spoiled and were smelling. All of us had stomach problems after that. If I have to rate the food from 0 to 10 I will give 2/10. The all inclusive snack is supposed to be until 6 but if you go at 5:30 there is already nothing. I think for that half an hour they should still serve things.. If you do not put a cleaning sign on your door, they will not clean your room. The food is the only thing that will stop me to come back in this hotel.

Plussat: 3fd floor the rooms stay cool

Miinukset: 1 bar, 1 person serving drinks, long queues & ran out of larger,vodka, pineapple juice at 9pm. Only children’s entertainment, turn lights of in bar at 11pm security tell you to go to bed.food always cold even when restaurant first opens. Only 1 toilet for bar area, reception, pool.

Plussat: Nice location. Sea view was great

Miinukset: Problems: The bathroom floor was always wet, the walls were with kind of wierd spots, a lot of moskitos and the towel was folded from the floor and put on the bed, super old tv, if you sit on the balcony the air conditioner is blowing in your face

Plussat: The hotel was clean and the staff was friendly the staff on the front desk were lovely

Miinukset: The food was not hot enough

Plussat: Ruoka oli hyvää ja sijainti hyvä.

Miinukset: Uima-altaalla olevia tuoleja annettiin varata pyyheliinoilla, vaikka ei olisi käyttänyt koko päivänä. Tuoleja oli tosi vaikea saada. Onneksi ranta oli niin lähellä. Hotellissa oli huono äänieristys.

Miinukset: Beach not clean

Plussat: Very frequently staff, amazing food, excellent location!!! Big thank you for the professional and warm welcome to Tanya Mincheva at the reception!

Plussat: Food was great. Room and view were what we expected. Excellent choice for the value.

Plussat: Huone oli hiljainen ja mukava. Hotelli oli yleisesti ottaen siisti ja palvelu toimi.

Miinukset: Ruoka olisi voinut olla maukkaampaa ja vaihtuvaa. Usein ruoka oli myös kylmää. Ranta oli muuten hyvä mutta likainen (täynnä tupakantumppeja)

Plussat: The location is perfect - beach front. The stuff is very kind and helpful.

Plussat: Fantastic service. We specifically asked for low pillows and got them. When the receptionist showed us the rooms she inquired about the pillows. Loved the personal approach. The location is 2 minutes from the beach. The room was very clean and had everything one might need

Miinukset: The air conditioner was positioned right above the bed. It does not make for comfortable sleep when it blows cold air on top of you.

Plussat: Breakfast is very poor .Only bread with egg and coffee without vegetables, no salad, no cheese The service is kind Parking on main road free room is good

Miinukset: !! Breakfast is very poor

Plussat: The restaurant was great

Miinukset: They didn't change the towels while we were there even once - I expect them to change towels every day, but they didn't do that for 4 days in a row.

Miinukset: There wasnt anyone at the reception when we checked out. Wasnt sure if we can just leave the keys and go or not. Since we had to catch our flight we just left the keys with a note and hoped its OK.

Plussat: Everything

Plussat: Tyylikäs hotelli. Sopivasti luxusta. Siisti. OK AlaCarte. Ranta lähellä. Rannalle johtava silta.

Miinukset: Melkoisen huono aamupala. Töykeä ryssämäinen SPA-henkilökunta. Liki kaikki SPAn listalta loppu. Kun tilasi alkoholittoman Mojiton, sai Spriten!

Plussat: You already know the issues. Now I am back in the UK I will be chasing you. I am planning to talk to advertising standards first thing tomorrow. You knew of issues and failed to do anything. This will not go away

Miinukset: Facilities advertised that were not open. Surly and miserable staff, dirty and unsafe pools, dirt in the rooms, bath that didn’t function. No duty manager available Friday evening. Do you want more ? It’s not anywhere near 5 star

Plussat: Every staffs were kind and helpful. The room was wide and very quiet. There were enough parking lots. Breakfast was nice as well.

Miinukset: The swimming pool needs renovation but we enjoyed sauna.

Plussat: Bed extra extra comfort big size room good breakfast

Plussat: Average value for money

Miinukset: Poor bedding quality, average quality breakfast, inefficient staff

Plussat: Yhe view over the sea (although half obstructed by the football field built just on the beach)

Miinukset: The front desk staff need serious training

Plussat: It was a nice hotel but full if really old unfit people

Miinukset: See above

Miinukset: The hotel and the SPA needs renovation.

Plussat: Excellent location. Fine amenities and close to the beach.

Miinukset: Everything was fine.

Plussat: Nice hotel, very comfortable for staying, great spa zone

Miinukset: A little old furniture in room

Plussat: We liked nothing as the hotel was nothing like the description on the website. The staff were friendly but that was it.

Miinukset: The hotel did not fit the description on your website! It has absolutely no sea views - there is an entire city block between it and the waterfront. The plumbing was extremely noisy as was the street outside. The fridge was unusable as when we plugged it into the power it made a noise like a pneumatic drill! At the price it is easy to find much better hotels in Bulgaria.

Plussat: The hotel has a perfect location in the old town, 2 mins from the center

Plussat: Great location (near the center). Good value for money.

Miinukset: The shower was broken, did not contact the personal anyway - it needed a new shower and we were only one night at the hotel.

Plussat: Friendly staff, close to sea, clean and proper, guests from different countries

Miinukset: We liked everything1

Plussat: We took a one bedroom appartment, it was clean and quite spacious. Beds were comfy and soft. Staff were nice and friendly. The food at the restaurant was very tasty and not too expensive. And the location was perfect ! not far from the beach or restaurants. (around 5 min walk)

Miinukset: There is no real parking ! You can only park in the streets, and that's only if you're lucky to find a spot. There is a real parking at 5 min walk from the hotel but not for free. The fridge was not working very well. There was a kitchen but nothing to cook with, and no dishes (except for 2 cups, 2 glasses, and 2 spoons).

Plussat: Very friendly staff and excellent location - close to the beach and close to the center. The breakfast was very good and the hotel restaurant also has a very nice menu.

Miinukset: The hotel has no parking, but the municipal parking is in a 5 minute walk, so it's only a problem if you want your car to be under your supervision 24/7.

Miinukset: There isn’t parking.

Miinukset: Parking places. More friendly and approachable staff

Plussat: It is near the beach and 20 min walk from the central area

Miinukset: The pools are not working!!! They are not covered and someone can fall. The photos are old and irrelevant!!! Nobody on reception. No cleaning or changing sheets during the stay. The sofa in the living room was dirty. The balcony has too short railing and is dangerous for children.

Plussat: the hotel is very clean, elegant, and has all conforts

Miinukset: 1) as the hotel is in the middle of a new developping area, it is surrounded by building sites; the road is not paved, we didn't care at all about that, but I guess some people would find it a bit shocking. 2) the staff at the reception is uncapable of managing the payment: only cash (and that's not a problem), only the exact amount because they can't give you the change (!!!), never seen that!

Plussat: furniture and equipment in the room

Miinukset: hotel is filthy, noisy and expensive

Plussat: Henkilökunta oli ystävällistä. Sijainti meren lähellä oli mukavaa. Hotellin uima-allas oli hyvin hoidettu. Span tarjonta oli monipuolinen, mutta kuitenkin jotain perushoitoja puuttui, kuten pedikyyri ja manikyyri.

Miinukset: Hotellin ympärillä oli paljon keskeneräisiä rakennuksia, joten kadun puolen huoneissa tuntui kuin asuisi rakennustyömaalla. Asia varmaan korjaantuu ajallaan kun rakennukset/hotellit valmistuvat.

Plussat: No visitors, sea view, very close location to Spa facilities (lake mud & solt treatment)

Miinukset: Very cold rooms since no sunshine appeared in that part of the building

Miinukset: no parking places, no roads, no green spaces, rest of concrete after building, no interes from local authorities - except pool, nothing inside or in neighborhood of hotel.

Plussat: The facilities of the hotel - great. Everything you might need - you have in the room. Swimming pools clean and nice. View out of the room super!

Miinukset: The hotel is in construction area - but if you know it - it is completely not a problem. No facilities to dry the clothes (drying stand).

Plussat: It is a very new hotel. The pools are OK + the hotel is very close to the beach (which is a very nice beach compared to other ones in Bulgaria). Close to the old town of Pomorie, where you can shop and walk around. The furniture of the rooms are nice, also air conditioning working perfectly.

Miinukset: The hotel is as usual for bulgaria surrounded by construction sites. The view therefore out of the rooms is not perfect. Also there was some construction going on, also on the weekend, which was disturbing sometimes.

Plussat: The room was very nice, clean and well decorated. All appliances were new and worked fine. The staff were helpful, courteous and had good English. The hotel was right on the beach and still very close to the town and to shops. The spa was small but good.

Miinukset: At the time that I stayed, all around the hotel was a building site. The room, advertised as a ''sea-side view" (for an extra 5 euro per night) did not look out on to the sea, but to the adjacent half-built buildings. Wired internet access in the rooms was promised but not delivered.

Plussat: brand new hotel, not yet finished during our stay, views spectacular, hotel wonderful when completed. Sevelina, the manageress very professional and caring.... could not have asked for a better service from her

Miinukset: building sites all round