Hotel Sol Colonial

Worse hotel I have ever stayed at. Upon arrival they didn’t have our reservation on file (I made the reservation more than 2 months in advance), and said they didn’t have a room for us. After arguing and showing them our confirmation, they said they had one room but we would have to wait till they cleaned it. On the second night, my husband and I went to bed early (around 10:30pm) and a lady with all her suitcases opened our door and came into our room (it scared the sh** out of us) and said the receptionist gave her the key to this room. About two minutes later a guy knocked on our door and asked us to show him our key and asked who gave us this room ( we told him OBVIOUSLY SOMEONE WHO WORKED HERE DID). The staff was unfriendly and didn’t seem to care or say sorry for the several mistakes they made. I hope know one has to deal with this kind of service, it was horrible!! They also go in your room and clean it without asking or notifying (kind of didn’t like that). I am not a person who usually complains about things, but this was unexceptionable!