Hyatt House Virginia Beach/Oceanfront

It was our anniversary and the staff, a few different staff members reached our to us and recognized this occasion.

The hotel was a wonderful experience. From check in to check out, the staff was very professional and on there toes! I highly recommend this property!!

Location, breakfast, decor and desk & big dressors, wellinsulated room didnt hear neighbors, oceanfront view, 2 super FAST smooth elevators, this is a new bldg, staff at happy hour & good fish tacos, quiet efficent air conditioning, safe & microwave & fridge

Not enough staff at FRONT DESK!! They answer phone while people stand in lobby waiting to check in!! Line forms. Avoid "Concierge" in lobby he is just selling timeshares!! Valet parking is $25 a day insted we parked at 31st garage for $10 a day. Bed not comfortable, no phone charging ports, shower drain clogged but maint fixed right away after i reported, bathroom LIGHT blinding at night comes on with auto sensor!!!! Housekeeping bedside lamp is dusty and carpet felt unclean, bathtub slippery underfoot

The breakfast stations were clean with a variety of hot and cold selections. It was beautifully displayed. There was plenty of staff to replenish the stations and clear the tables when necessary. The coffee was flavorful and hot. The view from the room was spectacular because we looked right out at the boardwalk, beach and ocean. We had great weather so that made it even better. We had lunch at the restaurant and had salads that were almost too beautiful to eat. They were large and fresh. The view was great. The room had a small cooktop, microwave , pots and dishes if you wanted to cook. The best part was there was a dishwasher. Way to go Hyatt. FYI- there is an inside pool but no outside pool. This was very important when we traveled with children.

We are beach people. They did not provide chairs, umbrellas and towels for the beach after Labor Day. I don’t recall if that was clearly stated. The hotel is new so I overlooked minor gaps in service. The staff was very friendly and accommodating but there were a few gaps in customer service. It just wasn’t one instance. This is why I could not rate the overall experience as excellent.