The Listel Hotel Whistler

Worst customer relations

Nothing to like

We had to cancel last minute due to sickness of 2 family members and I called night before to request some concideration for partial refund or maybe using at a different time. Cancellation policy was 48 hours and I called 18 hours prior to. Nothing was refunded of 4 days and we lost 1400 even though we have hospital records show that we cannot travel. I will continue to stay at Hilton or Westin. Will stay away from doing business with Listel.

Don't bother staying here I certainly won't in the

The location was good

Don't bother staying here I certainly won't in the future. Check in was a nightmare. They told me my name wasn't on the booking despite me booking with my visa card and paying in full before hand had to call a booking agent and get them to call. I was standing there at the front desk They told me my name wasn't on the booking despite me booking with my visa card and paying in full before hand. had to call a booking agent and get them to call the front desk whilst I waited around. We had to move rooms once, as the first room stunk of smoke, had cigarette burns, gum on the phone, and toilet hadn't been cleaned, then the second room wasn't any better but we were only there for 2 days on a non refundable booking so we couldn't be bothered to keep moving rooms. Or room was right beside the lobby and maids room so noise was 24/7. On check out they tried to charge us for an additional couple despite the original booking already had been for 4 people. Anyways terrible and dirty place. If it had one positive its that the location is great. Apologies for the poor grammar and spelling as I'm on my phone

not much