Salou hotellia

Plussat: Stunning hotel lovely reception staff . Extremely clean . Location is a nice hide away from the mains parks allowing that down time .

Miinukset: For a 5star hotel there was not enough choice of food at all . Room service wasn’t great and was waiting so long with young children to be served on the evening and for the food to arrive . A reasonable sized large gap on the stair wells was big enough for my one year one to easy slip through if I took my eye off him for a second . Extremely dangerous .

Plussat: Small friendly hotel. Good breakfast. Great location for getting to park.

Plussat: Everything! The room was great and the food fantastic! Free cava and tapas is a nice touch as is the drink included with the evening meal. Premium express wristbands are totally AWESOME!

Plussat: Staff were brilliant with our children. Hotel and room were very clean. Food was excellent.

Miinukset: Coffee making facilities in room would be helpful.

Plussat: Everything was perfect

Plussat: Service was excellent,all staff first class. Especially Nancy

Miinukset: Nothing in particular,everything was good

Miinukset: Walk to far to the park

Plussat: Perfect location - nearby the entrance to Port Ventura Park, free Tickets to the Park and Ferrari Land, Express pass to main attractions, good restaurant, big and clean room, attentive and hospitable staff, swimming pool, large car parking

Miinukset: Dryers for swimming suits reccomended

Plussat: American style. Large room. Quite atmosphere. Excellent breakfast. Good shuttle service. Moustapha, one of the employee does everything to make customers experience the best one!

Miinukset: Swimming pool opening time only open from 10am to 5pm and water cold! Food for diner is as bad as highways cafeteria and charged as 5 star hotel restaurant. More than 20€ for an average burger. No Spa service. No water in the room except the first day.

Plussat: Everything was fine! Wonderful disposition, very convenient express pass to Port Aventura!

Miinukset: Nothing.

Miinukset: Worker in restaurant was using gloves to change bin and clean counters, and then i asked to make me a sandwich and she didnt take the gloves off and was handiling food with same gloves as trash bin.

Plussat: Ateriat olivat runsaat ja pyydettäessä sai myös gluteenitonta. Sokerittomat oi hienosti huomioitu jo valmiiksi. Vastaanotossa väki oli äärimmäisen palvelualtista ja iloista.

Miinukset: Katolla ollut allasosaston remontti pisti heräämään aikaisin, eikä siitä ollut missään mainintaa.

Plussat: Great location and very clean and modern, the lady on reception was very hospitable and accomodating.

Plussat: Modern decor, rooms newly refurbished, the roof terrace was not fully open as new swimming pool being finished but what was open was tastefully done, roof terrace also has a bar and really good sun beds All the staff were extremely pleasant and friendly Centrally located

Miinukset: A Shortage of toilets in the public area ie, reception, lounge and bar, it requires a walk out side to the pool area or down to the basement Restaurant was a let down, plenty of food but left under hot lights to keep warm.

Plussat: One of the cleanest hotels I’ve stayed in. Modern. Location is excellent. Staff helpful. Food is ok by Spanish buffet standards. Breakfast is the better one. Summit Bar.

Miinukset: Roof pool a bit on the cold side. No English channels Not very suited for children but with a 16month old it was fine for us.

Plussat: Overall it was good, lunch buffet could better

Plussat: Very friendly and helpful staff. Particularly staff at Reception, Bar, Animation, and Summit Bar.

Miinukset: We were very disappointed that the Summit swimming pool was closed for our entire stay - this was a particular thing that attracted us to book this hotel. We do not see why the work had not been completed pre-season? We were also disappointed that the Summit Bar closed each night at 6pm-7pm.

Plussat: Everything very modern and chic

Miinukset: Nothing everything was great

Miinukset: The food. Not catered for the English at all! Also stag spoke very little English...

Plussat: Location.

Miinukset: Massive queues for breakfast. Rooftop pool not opened whole of trip

Plussat: It was very clean, A very good effort has been made on feedback about English Breakfast. We was able to leave our luggage in storage whilst we visited the water park. I was very happy to get a welcome gift in my room Thank you Gracias a todo a l Olympus Palace

Miinukset: Having to leave

Plussat: This is a great family hotel. The staff go out of their way to insure everyone is enjoying their stay. The Animation team are all excellent with the kids and my 8 year old son had a great holiday. Food in the hotel is good. There is a good variety at both breakfast and dinner. Although the restaurant can be very busy I found the staff to be very efficient. When something runs out it is not long before it is replaced. Although the staff are under pressure clearing the tables and taking drink orders they were always polite. Check in when we arrived was quick and I found the staff at the reception to be polite and helpful with any queries that I have. I would recommend this hotel for a holiday. Excellent staff, nice food , comfy beds , good aircon ,good swimming pools. Son loved the kids club and the football in the evenings.

Miinukset: There should be some lights on the walk up to the hotel entrance as the road leading up is very dark at night.I hurt my ankle by tripping over the ramp on my way back on my last night. Luckily enough I didn’t go right over on it but I think it would be a good idea to add some lights to the road on the way up to the entrance to avoid an accident. The swimming pool opens at 10am and it is a bit mad everyone running to get the sunbeds. Not enough sunbeds at the pool for everyone.

Plussat: Perfect Hotel for family holidays, animation team did a great job. Facilities and room was fine. Staff is ve y good and speak all possible languages. Especially thanks to Nikita Soloviev who showed us around and was extremely helpful.

Miinukset: None

Plussat: Entertainment staff were amazing, very friendly and great with the kids. Hotel and pools were lovely. Lots of choice for breakfast and dinner

Miinukset: The queues/ way people carried on to get a sunbed on the upstairs pool

Plussat: Everything else was great! Nice rooms, great pools, good food, good service in general.

Miinukset: The only thing I didn't like was the small size of the elevators. Maybe the air conditioner was a bit too cold at night.

Plussat: Lapset viihtyivät altaalla

Miinukset: Paikka oli meluisa, eikä siellä saanut nukuttua hyvin. Huoneen seinät olivat erittäin likaiset ja havaitsin muutamilla asukkailla luteen puremia. Ruoan kohdalla valikoimaa oli paljon, mutta ruoan laatu oli todella heikkoa.

Plussat: The food was very good and staff were very friendly!!

Plussat: We went on holiday here for the first time last year and simply HAD to come back! The two bed apartment was spacious, clean and perfectly situated. The entertainment was incredible and my 6yr old daughter has been crying since we got home as she misses the Daisy club so much! The hotel is beautiful with fab pools, amazing staff and huge choice of fresh food everyday.

Miinukset: Absolutely nothing to say here. I highly recommend it.

Plussat: Siistit huoneet ja hyvä aamiainen.

Miinukset: Ruokaravintolan asiakaspalvelu oli huonoa ja lautaset ja lasit vietiin kysymättä pöydästä vaikka et ollut vielä valmis. Hotellihuoneiden väliset seinät oli kuin paperia, kaikki puhe kuului läpi toisista huoneista, käytävältä ja ulkoa.

Plussat: Personnel was nice, even they are limited by the rules of hotel to make a decision, which are not in favour of their guests.

Miinukset: Unclear instructions on prepayment. Ants in the room on the wall on yhe first night, receptionist had no right to change the room- myself spending 4 months in different hotels per year, this is unprecedent for me comparing with any other hotel chain.

Plussat: Wonderful modern hotel. Perfect for kids. Excellent family entertainment team!

Miinukset: Standard rooms are quite simple - have exactly what you need but no "wow".

Plussat: Clean

Miinukset: The food was a big let down I am vegan/ vegetarian so I had to eat out a lot I felt the choice was not very exciting and limited

Plussat: Very clean plus air conditioning in the room was much needed due to the very hot temperatures during our stay. Breakfast was great plenty of choice for all tastes.

Miinukset: Nowhere to park near the hotel, we hired a car for a few days during our stay to explore the area and when we enquired about the parking in the hotel we were told that we had to pay for parking for the whole of our stay which we thought was ridiculous.

Plussat: Staff and location of the property . Towels and bed sheets crisp and clean . Downstairs and corridors spotless . The Desserts were lovely and the bread selection and doughnuts were Devine . Omelettes-and pancakes a hit with the kids . Pool small but it’s perfectly fine .

Miinukset: The bedrooms , bathroom and bathroom tiles are tired and need freshening up . The hair dryer was extremely dirty as was the shower tiles . The shower was lovely and powerful though . It’s a good hotel . These were only small things .

Plussat: Entertainment staff were great with kids particularly under 7 and teenage. More sports for boys age 7-10 would be better. Great selection for breakfast.

Miinukset: 15 minutes walk from the beach which I thought was closer.

Plussat: Free fridge in room which was great. Great location 15 min walk to port aventura, 15 min to beach and Salou center. Half board food was great, great choice for the whole family.

Miinukset: Our room was a bit noisy and the walls were thin so you could hear everything in room next door.

Miinukset: Other than buffet breakfast which was reasonable, the food in all restaurants at any other time was shockingly bad

Plussat: The hotel was excellent with a very large pool and a great restaurant that deliver quality and tasty foods for the whole family. The family room was spacious and clean. The staff were friendly and easy to talk too.

Miinukset: Could have had a Teen club from 13 to 17 year d kids , my son and daughter felt there was nothing to do for them and could have improved them making friends and enjoy planned activities.

Plussat: The size of the rooms, helpful and pleasant staff, the pool, activities at the pool and the food was absolutely amazing!

Miinukset: Nothing!

Plussat: Excellent hotel, great service, food, facilities especially for children. Located near Portaventura Theme Park which was handy. Would definitely go back.

Miinukset: The sun bed dash in the morning at 9am, not enough umbrellas and having to guard your beds in case your towels were removed by staff as you can't reserve beds.

Plussat: Family friendly. Nice and fun entertainment team and staff. Gradually upgrading rooms as many are outdated. Well located between port aventura and beach and shops. Head past the port of salou and beaches empty and feel is better.

Miinukset: Mass tourism feel, i.e. not special. One 'significant' pool totally overcrowded. Bad wifi in room 401 and 402. Salou felt down market and beach very full.

Plussat: Staff -especially the entertainment staff were really friendly. Great choice of food for breakfast.

Miinukset: More parasols

Plussat: My son is great fun of Daisy and minickub. He had perfect holiday. He eats usually without pleasure, but here was large choice of different food. We had no problem with feeding him.

Miinukset: Some facilities could be renovated, but they are kept well

Miinukset: Palvelu oli huonoa ja huone niin meluisa, ettei siinä pystynyt nukkumaan. Asiakaspalvelu oli töykeää ja palveluntaso heikko. Vasta reklamoinnin jälkeen annettiin uusi huone, mikä oli sisustukseltaan hiukan parempi ja rauhallisemmasta paikasta. Ruuan taso oli heikko.

Miinukset: Palvelu, tosi meluisat huoneet

Plussat: large spacious rooms, good variety of food at meal times. We arrived about midnight at the hotel and found that a lovely cold buffet and water was laid out in the dining room for us - most appreciated after a long day.

Miinukset: there was not enough coffee dispensers in the dining room and this resulted in long queues for coffee etc.

Plussat: Good position for Portaventura and the beach/restaurants in Salou. Lots of shops nearby

Plussat: Breakfast is ok. Food at dinner time is terrible.

Plussat: the outdoor swimming pool, the ping pong table, the billiard and the size of the room. Staff at the restaurant and the lady at the bar were very nice.

Miinukset: The rooms are very basic and were not well cleaned when we arrived, and when we made our booking we asked a few things that obviously they never read or did not take into consideration. Some staff were really not nice and that's a pity because most of them were nice and it puts the overall evaluation down. I also didn't like the fact that there is a minibar but you need to pay to just use it. I had no idea and i brought medicines with me that should be placed in the fridge and i found it really unfair. The turkish bath was not working on the first day.

Plussat: location, swimming pool was amazing and rooms were big

Miinukset: the buffet dinner was crap.... some of the worst food i have ever tasted

Plussat: Good size room for the 3 of us.

Miinukset: No, nothing, it was a good experience.

Plussat: Hyvä ja runsas aamiainen sekä hyvä kohtuuhintainen lounas buffet.

Miinukset: Huoneidein lattioiden pesuun voisi käyttää myös jotain kosteeta. Huoneen lattiat olivat koko oleskelun ajan likaiset. Myös meteli muista huoneista ja kadulta kuului huoneeseen turhan hyvin.

Plussat: It was clean and we was always able to get sun beds,but some needed repairing.

Miinukset: No

Plussat: Takapihalla iso uima-allas oli kiva.

Miinukset: 4 tähden hotellissa olisi odottanut parempaa varustelua huoneessa. Huoneesta puuttuivat, hiustenkuivain, silitysrauta, vedenkeitin. Jääkaappi huoneessa oli lisämaksullinen, samoin kuin internet yhteys oli tarjolla vain alakerran "internet huoneessa" hintaan 1e per 10min.

Plussat: Palvelevasta vastaanottohenkilökunnasta.

Miinukset: Uima-altaalla voisi antaa lasten leikkiä myös vesileluin, kunhan vanhemmat vahtivat ! Lasten hyppely reunalta altaaseen aiheuttaa ihan yhtä paljon vesipärskeitä eikä se ole kiellettyä !

Plussat: Life guard around the pool at all times when people were swimming. Ask reception for anything they were always eager to help. Have now stayed at this hotel 3 times in the last 5years and probably will again in the future. Entertainment every evening if you stayed in that night and always a good selection of food.

Miinukset:

Plussat: friendly and helpful staff ;location to theme park; mini disco for kids in evening

Miinukset: the pool outside was too cold

Plussat: Location is good for the parks.

Miinukset: The staff in the luggage room are very rude and abrupt. Nobody can understand or speak English.The public toilets are disgusting. There was a towel left under a leaking urinal in the gents while the other one was out of order and covered with a bag. Minibar in room was dirty and took three days to get someone to clean. Bedsheets were not changed until I noticed and made a complaint. Staff does not provide any drinking water. We asked reception for a jug of water and they told us to travel 4k to Salou town to buy water. The shuttle service to Salou is terrible. It only starts at 8pm and there is only one bus every hour. Also there is no shuttle to Port Adventura train station. Reception refused to bring us and told us to call a taxi which cost €12. Overall it was very disappointing and definitaly not a 4 star hotel. Worst customer service I ever experienced and did not feel welcome.

Plussat: Amenities

Miinukset: Long line to check in but staff very friendly

Plussat: The location of the hotel at the entrance of the park Beautiful hotel buildings specially the outside Great buffet The them parks are nice and well decorated. The show at the closure of the park (11:30pm) is fantastic.

Miinukset: - Service is bad, you have to wait one hour in line everyday at the reception front desk since the same employees sell tickets for the parks. Even though they have a second reception desk that is not used. - I had an issue with the AC they did not fix it the first night then they told me to change the room without offering any help. I had to move my stuff to a different building. - No drinkable water in all the parks and guess what the price of the small bottle of water is 3.60 euro compared to 0.90 outside the park. Prepare yourself to spend a lot of money inside the park. - No information desk in all the parks, every time you need something, you talk to the employees of the restaurant and they tell you go to the main gate which is 30 min far. I told my son to meet me somewhere in the park and he did not show up for 45 min. I couldn’t find one employee to ask for help. And I asked a restaurant guy that I need help, guess what, he said go to the main gate. - multi layer of express lane. Max, gold, fun max... etc $$$$$ and without them well you have to be patiennnnnnnnnnnnt and wait an average of 1h min per ride. All and all the experience was good. The kids had fun and we would come back. It is to bad that the base is good but the human factor is poor.

Plussat: Good basic property

Miinukset: For some reason we were placed at Calahan hotel not in Gold river how it was on booking.com. Gold river is very big hotel and active while Calahan is rather small.

Plussat: Direct access to theme park and atmosphere of the hotel

Miinukset: We asked for high floor and were put on ground floor. No balconies. Walls thin. No twin beds only doubles.

Plussat: Breakfast was good and service and help was both helpful and prompt. We enjoyed the closeness to the park.

Miinukset: Its expensive. Also we did not realize that the express pass was really a requirement to enjoy the stay unless you like to stand in line for hours.

Plussat: The half board food was excellent. A value for money. The location was great. The family room is nice . Beds are fine. Pools are great. I'd like the fact that you can stay until 12 midnight at the park. Supercool.

Miinukset: The pool closes a bit early at 8 pm. The sun is still out.

Plussat: Location and vicinity to the Park

Miinukset: Lifts to small and too few

Plussat: Very good breakfast. The proximity of the hotel to the park. Friendly staff

Miinukset: The reception staff is usually busy and difficult to reach

Plussat: The location next to the park

Miinukset: The room was very basic, there was unpleasant smell from the buthroom. Breakfast without vegetables at all

Plussat: Kaunis aula. Hyvä jokapäiväinen siivous huoneissa. Täydellinen sijainti; kaupat ja ranta lähellä.

Miinukset: Ruoka ei kovin hyvää mutta ok. Tarjoilijat eivät puhuneet englantia. Huono ääneneristys huoneissa.

Plussat: Friendliness of staff. Location. Breakfasts. Cleanliness.

Plussat: Hotel was spotless and most staff very friendly

Miinukset: Air conditioning in public areas was not brilliant

Plussat: Erittäin siistiä ja hotelli oli hyvä.

Miinukset: Vastaanoton henkilökunta erittäin töykeä käytöksistä ja tilanteessa, jossa olinme erittäin sairaan lapsemme kanssa, hotelli ei voinut veloituksetta antaa tytölleni huonetta käyttöön pariksi tunniksi ennen lähtöämme. Selitimme tilannetta moneen otteeseen, että tarvii päästä makaamaan ja oksentaa koko ajan. Hotellin johtaja ilmaisi meille asian ”we dont care” kommentilla. Surkea palvelu eikä hymyä irronnut oikeastaan kellään. Muuten vierailu sujui hyvin.

Plussat: The hotel was basic and clean. The staff were very rude with exception of the cleaners. The front desk staff were appalling, not just once so this made me believe this is the norm. The lady (Lydia) who checked me in sighed over an over and when I asked to speak to the manage she was almost the same. A bit better but didn’t make much effort to explain the issues patiently with a smile. I am sincerely not a problematic customer and just like things explained to me in detail when things are not clear.

Plussat: Hyvä sijainti, siisti, hyvät sängyt, hyvät uima-altaat.

Miinukset: Takana öisin meluisa nuorisohotelli, huoneissa ohuet seinät, henkilökunnan englanninkielen taito voisi olla parempi.

Plussat: Position, cleanliness , pool

Miinukset: Reserving sun beds became a problem, people leaving towels on beds till late afternoon. Needs policing more by staff . After 1 hour towels need removing if guests have not returned

Plussat: Spotless...beautiful hotel..great location fab food great choices we had breakfast and dinner..couldnt fault it...piping hot every day...no problem getting sunbeds..most guests seem to go to beach which is so close and gorgeous...staff very good and helpful...spacious and beds so comfortable...excellent wifi and air con...i could go on....

Miinukset: Our room faced the back of the hotel looking out on to another hotel..very close to our room.lots of parties late into the night in other hotel as there was guests out on balconies shouting most nights till 1 or 2 am..etc...pity because the las vegas hotel is nice and quiet..also tea and coffee making at breakfast very slow and hard to get drinks...should have more stations or seperate hot and cold drinks...walls very thin between rooms

Plussat: Beautiful hotel,very clean..perfect location-very close to the beach ,shops and restaurants..

Miinukset: Not really good food,no entertainment for kids at all...

Plussat: Nothing

Miinukset: No refregrator!!!the first time in our life we see a hotel that you pay for the refegrator ..no safety box the room is so blank ..the niebors are noisy

Plussat: Location is perfect room was clean and bed comfortable. Breakfast was nice

Miinukset: We expected them to go the extra mile and unfortunately did not felt the customer service was what we expected from a 4*hotel. It felt more like an air b and b stay but more expensive.

Plussat: Great location. Beautifully finished hotel.

Miinukset: Very hard to get subbed by the pool.

Plussat: Food and service excellent

Miinukset: All was good

Plussat: Good beaches. Easy parking out of season. Drinks good value. Good choice at meal times.

Miinukset: Nothing

Plussat: Very comfortable beds

Miinukset: Dining room layout

Plussat: Aperfect option for those who want to stay next to the seashore. Far from the crowdy and noisy centre

Miinukset: Check-in at 3pm and Check-out at 10am. Too early and too unfair.

Plussat: Breakfast setting was fantastic. A wide variety food to choose from.

Miinukset: Building looks lovely on the outside however looks a bit dated on the inside. Rooms looked out dated.

Plussat: Good food and entertainment on every night for all ages.can not fault this place.underground parking for cars and motorbikes.

Miinukset: Nothing

Plussat: Breakfast was good. Lots of choice.

Miinukset: Check in took over an hour and misled on parking

Plussat: Staff service, cleanness, customer care, swimming pools.

Miinukset: Few vegan options, schedule for activities, some workers didn’t speak Spanish.

Plussat: Good location ,clean ,view, beer prices

Miinukset: Russians have no manners and the food they hoard was on the verge of ridiculous

Plussat: It was clean and staff friendly and helpful, very good quality food for price you pay and close walking distance to beach

Miinukset: No gym in property but small fee to neighboring hotel

Plussat: Room.

Miinukset: Rooms was great.clean and cleaners were in everyday. Our problem was we could never get a sunbed by the pool as everyone were putting towels on bed then going else where and not coming back to the pool for few hours.so we didn't relax out side the pool for the whole 10 days we were there. We ended up on the beach every day of our stay.we paid for bed and breakfast but didn't have breakfast as was always rammed. We went to grapevine for breakfast every day.

Plussat: The decoration of the ground floor

Miinukset: Size of the room and bathroom

Plussat: Location was great, shops and bars and beach all very close, hotel although busy was very well ran, no queues at mealtimes, food was good, always something for everyone, room was large and we had 2 double beds with great pool view! Pool area really clean and lovely- great new sun beds- bit close together but always peaceful.

Miinukset: There was a lot of traffic noise when you are round the pool as it’s next to a busy dual carriageway but I suppose we got used to it

Plussat: Friendly staff, clean and modern

Miinukset: No Vegan options at dinner.

Plussat: the location is right in the center

Miinukset: room is very small,parking without paying is allmost impossible,the bed isnt commfortble.

Plussat: Handy location, excellent breakfast, pool and entertainment were great

Miinukset: Bed could of been better

Plussat: The food was delicious. Friendly staff. Clean room. Parking (extra charge). Near the sea and entertainment park.

Miinukset: Sometimes dishes were dirty.

Plussat: El trato del personal fue ESTUPENDO

Miinukset: Knowing we came with a baby.. We would appreciate a better treat... Everything was available... BUT WE NEEDED TO ASK FOR IT..And... it doesn't feel so good to "ask/beg" from the personnel..

Plussat: Location was excellent

Miinukset: Breakfast staff weren’t very pleasant

Miinukset: Noisy shows every night. Told i was upgraded to poolview, but understand why now. It was a big downgrade. Horrible

Miinukset: The room was really too small for 2 Adults, 2 kids.

Plussat: Good clean rooms in a good location. At peak holiday season the Restaurant can get crowded, but the food is good - I only had breakfast. Also has an adult only pool, which is good if you want to chill out

Miinukset: I liked everything, no issues

Plussat: Ruokailuissa mahtavat valikoimat kaikenlaisia vaihtoehtoja ja vaihtelua jokaisella aterialla.

Miinukset: Kesäkuussa vierailijoita todella paljon ja tunnelma huikan rauhaton ja hälyinen, kun olisi halunnut nauttia lomasta ja aterioista. Muutoin ihan hyvä lomanviettopaikka.

Miinukset: Many calls for air conditioning maintenance or changing the room but no body was interested Especially they gave us 2 rooms in the ground floor & so many noise at night & early in the morning & we could not close the balconies doors so we didn’t sleep & Surely we changed the hotel

Plussat: The hotel was lovely and the pool was amazing. We came to go to Portaventura, but spent one day at the hotel pool. There were lots of restaurants within a 5 minute walk.

Miinukset: The staff were a bit unwelcoming and created a bad atmosphere. The room was not properly set up to sleep all 4 of us. The extra beds were not completely made up. They just had a sheet thrown over the sofas. We had to work it out ourselves. The luggage hold was very much an honor system. No tickets given to prove you left your bags and very easy for someone to take another bag. The deposits for the pool towels were cash only causing us to have to rush to a cash machine.

Plussat: Had a absolute fantastic holiday, rooms were spotless clean, staff were excellent, would definitely go back 10 out of 10

Plussat: Aamiainen ja päivällinen olivat monipuolisia.

Miinukset: Olisimme halunneet isommat huoneet, mutta niitä ei ollut saatavilla.

Plussat: Sijainti hyvä, allasalue kiva. Ruokailut ok.

Miinukset: Huoneiden äänieristys olematon. Kaikki äänet käytäviltä ja naapurihuoneista häiritsivät. Hotellihuone kaipaisi jo uudistamista. Kuntosaliin pääsi vasta klo. 9.00?

Plussat: Nice lobby and bar area. Games room. Roof top pool.

Miinukset: Overcrowding at pool. Food wasn't great. Enterainment poor.

Plussat: Location was excelent. Near to the beach, port adventura Park and turist shops. There was also a lot of restaurants but We had fullboard at the hotel which was exellent. Good salads specially at lunch time. Good grilled fish and Meat. Cheese Collection was usually great. Our kids liked smaller pool Where it was allowed to use water toys. Triple room had enough space and balcony was great size.

Miinukset: Noise from corridor to the room and room to room. Also restaurant was very busy and noisy if You were there at peak times. At the evening the sounds of entertaning was very loud. If You want to go bed early it was disturbing.

Plussat: The food was good with many variation on everyday. All the admins at the restaurant and specially the latin ladies were very helpfull and children friendly. Top! Good parking Very friendly manager

Miinukset: The conciërge is not friendly and arrogant, and he speaks only spanish. It s unpossible to get any service from him because he don’t undestand any other lungauges! That is unpossible i think to have a conciërge like him in a (4) stars Hotel!!!!!!!! There are two ladies at the reception age of (20-25 Year old) both blak hair that have a very arrogant attitude, are not friendly at all and have an attitude of a diva! That is also unacceptable. Time for new friendly admins! The pool is very old and need renovation

Miinukset: Very small room for family of 4 and only 2 chairs. Asked staff for extra chair and it was not possible. The garden was small and over crowded all day.

Plussat: Everything! The facilities/rooms at hotel where brilliant

Miinukset: Nothing

Plussat: Food was excellent staff friendly

Plussat: Hyvä hotelli, aamupala tosi hyvä, allasalue aivan mahtava, loistava sijainti :)

Plussat: Todella hyvä aamupala ja kämppä oli toimiva.

Plussat: All the food was lovely all inclusive drinks were good an so were ice creams. Reception staff were all very helpful and friendly. Loads of sunbeds an pool area was really clean and relaxing. Kids enjoyed kids club.

Miinukset: Rooms were not cleaned every day or swept. Bar staff in outside bar ingnored people and talked in spainish laughing it was rude. The entertainment staff did try and worked very hard but some more music shows or a little bit of music at the end of a show to get people up dancing would’ve been better

Plussat: Comfortable beds and able to book both single/double bed set up which was great as was travelling with friends. Breakfast was awesome with a wide selection and plenty of serving areas to limit queues. We would definitly recommend!

Miinukset: Could have done with some music by the pool.

Plussat: Lovely breakfast, pool and outside restaurant

Miinukset: The balcony could have done with a lick of paint enj

Plussat: Location was perfect, staff were friendly, room was immaculate and and the hotel itself was amazing

Miinukset: Nothing to do with the property itself, but people leaving towels by the pool and then going off for the day. Made it very difficult to get a sunbed but the lifeguard told us which sunbeds hadn’t been used in well over an hour and told us we can take them.

Plussat: Very good facilities and entertainment

Miinukset: It was important to get a good seat in the evenings as it was difficult to see the performances with the pillars in the entertainment room

Plussat: We stayed in the new wing.Modern and clean and comfortable. Friendly staff. Food is good

Plussat: So much for the kids to do

Miinukset: Others Smoking in non smoking rooms

Plussat: Excellent ! The hotel was a good surprise. The staff is 5 stars (efficient and friendly, multilingual). Having travelled worldwide, never had an experience so positive with a hotel staff... simply the best. Congrats. The food is wonderful. PERFECT! Restaurant layout, menus, quantity and quality, staff, everything is perfect. Location is great and EVERYTHING is available and affordable. The hotel is great, could be 5 stars if management makes a few adjustments to improve. It’s worth to stay!

Miinukset: Pas d’organisation lors des spectacles.

Plussat: Ruoka oli hyvää. Hotellin sijainti loistava. Henkilökunta oli mukavaa.

Miinukset: Ilmastointi huoneessa oli huono

Plussat: I like the breakfast slots that keep things moving quickly. I liked having a balcony and a large terrace (which I needed because the room was way too hot)

Miinukset: After the first night, I reported to guest services that they aircon wasn't blowing cool and I only managed 1 hour sleep. When we got back to the room, the temperature setting wouldn't even go as low as it did previously. It completely ruined the stay as I wasn't able to sleep properly for the entire stay and consequently I cannot recommend this hotel. It was great that we had a large terrace as part of our room, but extremely disappointing that there was no furniture out there. Being extremely hot in the room, I had to keep going out there through the night, but I had nowhere to sit.

Plussat: Viihtyisät ja hyvin ilmastoidut huoneet (ulkona yli 30 C). Huoneiden välissä ovi, joka oli kätevä lasten kanssa.

Miinukset: -

Plussat: Very tasty food,clean apartment,good location

Plussat: Room was lovely but no balcony

Miinukset: Did not get to use facilities as it was a quick stopover and spent time in the park so unsure of food bar pools etc

Plussat: The location is great, with direct access to the Portaventura Park, my son loved that. The staff was very well prepared and helpful, all the facilities were very clean. The furniture is very modern and the all the resort is very nice designed.

Miinukset: Our room had a direct door to another room, it was off course closed, but the noise from the neighbours was very disturbing, due to the lack of acoustic isolation.

Plussat: Nothing about our experience stood out

Miinukset: I think that the hotel is completely over priced for what the hotel has to offer. I understand you get theme park tickets but I don’t think that makes up for the lack of everything else. 1. Upon attempting to check in a saw one of the receptionist were free and I assumed she would see me I walk up to her and started to say hello.. and before I could finish my sentence he put her hand up in my face and dismissed me with a hand gesture. 2. The lack of facility’s I’m a the pool not even tea or coffee or even water. The lack of facilities no bar, also the pool closest to the theme park had nothing there if you were in the pool and needed refreshments you would have to go wet in to the theme park or over to the cafe 3. The lack of entertainment, the hotel had pretty much the same act ever night for children 4. The quality of the food! One night we decided to eat in the restaurant by the stage I believe it was supposed to be a more up market option but the food was average and some even horrible to the point were everyone was eating for 20 minutes before my food was served and when it what served it was tasteless and rather unpleasant to attempt to eat and I had to send it back. 5. The overall rudeness of the staff especially Belen who was working in the pool side restaurant. She was extremely rude, she would role her eye at you and huff when ever you tried to orders something on English. At one point my brother in law ordered a few items and she didn’t even bother telling him the price she just snatched the money out of his hand and slammed the change down. If you tried to ask her something she would ignore you and speak on Spanish to her colleagues or laugh at you to another Spanish guest, now I understand that this is a Spanish hotel and I do not presume that people should speak English I just think the the rudeness is unnecessary.

Plussat: Its a great location if you’re using the parks!

Miinukset: No sunglasses or balls allowed in pool

Plussat: location near the parks

Miinukset: staff, waiting for check in , food

Plussat: Great holiday activity for family. Own parking & entrance to the park for hotel quests.

Miinukset: Room view was not so good, some practices like how to pay drinks at the dinner and the ticketing to park was not clear to us even we asked for it couple of times from reception. Maybe something they should to focus on in the future.

Plussat: There was no facilities on site just one small cafe an the service in the bar!!! Was appalling. No food outlets unless u went into the park.

Miinukset: Staff were rude an unhelpful

Plussat: Very good attitude

Miinukset: Room is too many and it’s not convenient to reach reception. By the way, Restaurant is so so.

Plussat: Thoroughly enjoyed our stay (party of 10) excellent in all areas. Staff friendly and helpful, Food was top class. Will be back

Miinukset: Nothing

Plussat: Hyvä ruoka, hinta-laatusuhde kohdallaan, rauhallisella kadulla lähellä rantaa.

Plussat: Loistava sijainti lähellä rantaa ja rauhallinen huone. Vaikka uima-allas oli suhteellisen pieni, oli se meidän tarkoitukseen täysin riittävä.

Miinukset: Henkilöstö puhui yllättävän huonoa englantia. Ruoka ei mitenkään erityistä.

Plussat: the rooms were big and we had a balcony everything in the room was fine

Miinukset: we came as 2 friend of 17 years old and they were not very happy about that they thought we would cause trouble so they put a lock on the door in the night so we had to knock on the door till someone would come and open the door for us this was in our opinion really weird because we did not cause any trouble and just paid for the room. also there is a lot of music going on in the morning and evening in the pool area this can be disturbing and the food was not very special, but fine. the staff was not very nice to us either

Plussat: Food great hotel spotless

Miinukset: Pillows too high pool cold

Plussat: The location is perfect, reception staff was great and the lady who was cleaning our room was implacable every day, so clean..

Miinukset: Although there are themed nights the food in the restaurant could be of higher quality.

Plussat: It was very clean and then location was excellent. The staff were very friendly and helpful

Miinukset: The pull out sofa wasn’t very comfortable. You couldn’t spend more than a few days on it

Plussat: Perfect location, excellent, clean room with small kitchen.

Miinukset: 1) Terrible internet connection. The speed is so slow, that I would say there is No internet at all. 2) Concert starts at 10pm and ends at 11:30pm. The music is so loud (even in the room with closed door and windows) that it is difficult for the baby to sleep. In my opinion the concert should end earlier.

Plussat: Hotel was exceptionally clean and comfortable. Service in the bar and by the pool was first class - the detail of free tapas in the bar and the occasional complimentary snack by the pool (paella, fruit, sardines etc) was a wonderful surprise. All staff very friendly, polite and professional. Safe and kettle provided free of charge. Entertainment team worked very hard and were fabulous with children and adults alike. Music by the pool was excellent!! I would definitely recommend and definitely return.

Miinukset: No complaints at all. If I had to make any suggestions: it would be helpful to have pool towels provided and maybe mattresses for the sunbeds.

Plussat: Good size bedroom. Balcony very large

Miinukset: Sofa bed not comfy

Plussat: - Perfect location - 5 min. walk from sea, located a bit further from busy and noisy main street. Bus stop for "Busplana" is also in 5 min. walk; - Helpful and friendly Staff; - Great and tasty meals; - Clean rooms.

Miinukset: - Wi-Fi is really slow

Plussat: location was good,the food not so good

Miinukset: the food could have been better

Plussat: The location is very good

Miinukset: Can do with having a bar on the roof plunge pool.Let people have a fridge maybe just put one off charge onto original price

Plussat: Mahtavat aula- ja muut yleiset tilat. Upea aamiainen, ystävällinen palvelu.

Miinukset: Huoneisiin kuului naapurihuoneen äänet todella hyvin eli äänieritys huoneiden välillä ei neljän tähden tasoa.

Plussat: Lovely staff. So clean.

Miinukset: Entertainment was poor compared to other h10 hotels in the area.

Plussat: The hotel is lovely comfortable and the pool areas are excellent

Miinukset: On the first night the sink got blocked after mentioning it to reception it was never fixed

Plussat: Staff really helpful ! Location perfect And all the facilities were excellent . Defiantly we be back

Plussat: Fab hotel with lovely pools; including a roof top pool. Staff were very nice and helpful! Rooms were exceptionally clean. Brilliant location! Hotel has everything you need e.g. bar, entertainment, cafe and the facility to book attraction tickets at reception! Very nice breakfast.

Miinukset: We ate our evening meal in the restaurant one night and it was ok, but not wonderful!

Miinukset: Huoneen lattioilla likatahroja. Kaikki kuului ovien läpi huoneeseen, yskäisyt, vessassakäynnit ja puhumattakaan musiikista. Altaalle sai erikseen pyyhkeet panttia vastaan,mutta niitä piti pitää koko viikon samoja, jos ei sitten aina halunnut maksaa 2€ pesumaksua. Kaikesta laskutettiin erikseen, jääkaapista vedenkeittimeen. Palvelu todella hidasta "tiskillä". Matkalaukut sai jättää lähtöpäivänä huoneeseen, johon kaikki sai avaimet eli eipä mitään tärkeää sinne voi jättää. Ei todellakaan 4tähden hotelli, ainoastaan sijannista iso plussa.

Plussat: Staff friendly, rooms spotless and food lovely

Miinukset: We could here every word spoken in the next room to us even them snoring talking at 3.30am in the morning the room walls are paper thin.

Plussat: The pool areas were well maintained and clean, as were the rooms although a little on the small side.

Miinukset: The location was a little too central, more rowdy than I would like however this is no fault of the hotels. The standard and choice of food wasn't as good as other H10 hotels I have stayed in.

Plussat: Hyvällä paikalla, hyvät pöperöt.

Plussat: Loved the pool area, the staff member in mikes bar was amazing and his trainee, loved the roof top pool

Miinukset: Nothing

Plussat: Great location, only two minutes from the beach, rooms were okay, lovely swimming pool and reception/bar area.

Miinukset: Hidden charges were common, had to pay a daily fee to unlock the rooms fridge, also suggest having any tickets such as train tickets or theme park tickets etc booked and printed before arrival as the hotel charges per page if printing is required. Check out advertised at 12pm, when we arrived we were informed it was 10am.

Plussat: Great location , close to the beach, shops ,pubs but quiet enough for a good night rest . The stuff was great - special thanks to restaurant stuff Adina and Elena ,hard working girls who took care of all our needs , Thank you !! We had half board ,dinner was great with different choices every night ,breakfast more or less the same every morning . Housekeeping did a good job clearing the room every day. Personally we had a nice stay ! All the best!

Miinukset: Not much to say , could use a toilet brush in the bathroom ( I understand that there is housekeeping taking care but ... )

Plussat: Great location with the beach, shops and restaurants a few minutes walk. Friendly bar staff and restaurant staff worked hard.

Miinukset: Small pool with about 20 sun loungers. No umbrellas. Pool area backing onto road so could hear passing traffic. Room very dusty and floor and shower not cleaned/mopped daily. No kettle in room so I brought my own but had to beg for mugs as restaurant/ bar not allowed to give to guests. Had a mini bar but no glasses provided for drinks. Nowhere to hang towels/clothes to dry. One small cupboard provided in family room with no draws. Restaurant always opened late and food repetitive. Show cooking always started about half an hour late. Would say this hotel was more like a 3 star. If you have a car be prepared to drive around for a least half an hour to find parking on the neighbouring roads or pay the hotel 15 euros a day for limited parking.

Plussat: Aamiainen sekä illallis buffee oikein loistavia,paljon erillaista tarjolla.

Miinukset: Valitettavasti huonekohtainen ilmastointi ei ollut päällä ja siivoojat suihkuttelivat voimakkaan tuoksuista ilmasraikastinta huoneisiin, käytäville.

Plussat: Hotelli oli siisti. Sijainti oli hyvä ja suht rauhallinen. Uima-allas pieni mutta kiva. Allas-alue oli viihtyisämpi kuin mitä ruuhkaisat rannat. Aamiainen oli hyvä ja monipuolinen. Hotellia vastapäätä oli kiva ravintola. Salousta oli helppo tehdä päiväretkiä lähialueille (mm.Tarragona, Montserrat, Sitges) ja vähän kauemmaksikin (Valencia).

Miinukset: Ajankohta jona matkustimme oli väärä (heinäkuun loppu) koska turisteja oli aivan liikaa. Toisena ajankohtana arvosana olisi voinut olla täysi 10 hotellille.

Plussat: Friendly staff, clean rooms and public areas.

Miinukset: Staff unable to communicate properly in English, and provides not accurate information. Breakfasts are not as they look like On the picture. Very simple, and not typical Spanish style.

Plussat: I loved that they cleaned the room every day, we had fresh towels every day

Miinukset: Nothing

Plussat: Clean comfortable rooms, friendly staff, good location.

Miinukset: Couldn't find any fault with the hotel.

Plussat: The photos deceive, partly renovated property. Given double room for triple, found clothes on the terrace and a lot of hair in bathroom. All staff absolutely terrible except restaurant manager. Food very average, enjoyed a few dishes. The worst was the staff treatment.

Plussat: Excellent staff, facilities etc

Miinukset: Nothing

Plussat: Really close to the beaches and town, poolside was clean and relaxing and really good breakfast. My favourite things were the music played throughout the hotel and that it smelled like a spa. Gym was great; clean and enough machines to get an all over body and cardio workout.

Plussat: Loved the pool and location. Next time would stay closer to the park like El Paso hotel or the Gold River as its easier for us. Rooms aside the location and amazing buffet breakfast are worth talking about

Miinukset: Room was disappointing to be honest but it was clean and spacious

Plussat: Lots to do, great location.

Plussat: Hotel fab!! Great location!!

Miinukset: Food expensive

Plussat: Hyvä aamupala, kivat altaat ja lyhyt matka huvipuistoon.

Miinukset: Check-in jono oli kamalan pitkä ja etene hitaasti. Aiempi check-in aika ei ollut mahdollinen. Huoneen sai vasta klo 15. Siisteyteen voisi kiinnittää enemmän huomiota. Ravintolassa lapsen ruoka-annoksesta (paistettu lohi ja ranskikset), jossa oli huomioitu allergiat (paistettu öljyssä, eikä mausteita) maksettiin 17,90€, joka oli mielestäni todella kallis. Me aikuisetkin syötiin ja juotiin halvemmalla. Uima-altaat olivat auki vain klo 10-19. Ilta-uinnille ei päässyt, kun tuli pois puistosta. Lasten clubi ei ollut auki.

Plussat: Monipuolinen ja runsas aamiainen

Plussat: Super good experience with hotel and Port Aventura Park. Park open until midnight. Really enjoyed our stay here.

Miinukset: Nothing

Plussat: The room are spacious and nice, well maintained, nice pools and bars.

Miinukset: Long waiting time at their reception, a few customer service personnel to handle all the hotel work, from regular check-in check-out to towel reception to selling parks tickets and quick access.... No water fountain available, if you want to drink water you have to buy it. Lots of mosquitoes

Plussat: outstanding room service and food. private pool and breakfast nearby

Plussat: As a family we had a great time. There were 15 if us and the hotel staff was accommodating and gave us rooms next to each other, which was great. This hotel is close to all the theme parks and beach, we would stay again

Miinukset: The food could be better, we had breakfast for the durationof ourstay and dinnerthe first night. I asked about 4 staff members for hot sauce - tabasco no no1 understood me. However I could of looked up the Spanish word for hot sauce. Additionally one of the rooms I booked had ants, but the hotel staff was great and dealt with it straight away.

Plussat: Pool Exellent even the location or set up. Our kids loved it

Miinukset: 8:00pm is too early to close the pool especially with the hot humid water here. 10:00pm would be great to close the pool

Plussat: Nice swimming pool, helpful staff

Miinukset: Not a big variety of food. Good select but repetitive.

Plussat: Great location and extremely friendly staff. The breakfast was good.

Plussat: We love this hotel this was our 7th year the location is fabulous staff are very nice hotel is spotless the beach is just next to the hotel

Miinukset: Our door key was deactivated at 10am on our check out day had to go to reception to get it reactivated at 10 20 am a male staff member let himself in to the room and i was in my underwear that is not good enough

Plussat: Very clean

Miinukset: The noise from other rooms

Plussat: Location right on beach

Miinukset: The room could have been better we looked out on the bins ! We was only there a sort time so it did not matter to much .

Plussat: Food and facilities, close to the beach

Plussat: Everything else was fabulous, wide variety of buffet offers (my son says "I love this hotel!"), Kiddie pool (couldn't get them out), lovely beach directly in front (literally u simply have to cross a narrow pedestrian/bike lane from the pool area), fun kiddie playground.

Miinukset: The only thing we didn't appreciate was the nightly minidisco and show being held directly in the centre area of the buildings and thus, having a room facing the centre area, we heard the noise until midnight, which prevented the baby and my 4yr old from falling asleep (despite having the balcony door tightly shut). The rooms which were facing the outside of the buildings of course did not have nice views of pool and beach but at least I am guessing were much quieter.

Plussat: Location was excellent as the hotel was located directly in front of the only wave break in the sea which was the only spot that was safe to swim and was excellent for snorkelling.

Miinukset: All the staff were very pleasant but the bar staff in the hotel bar were very inefficient. Didn't seem to be capable of taking more than one order at a time and then very slow. Although saying that the drinks were good value and the measures very generous. Although the food at breakfast and dinner was good quality it was more catering for the continental taste. We found an excellent full Irish breakfast in the Rugby Bar about ten minutes walk to the left as you leave through the front of the hotel.

Plussat: Property was on the beach with great pool and facilities

Miinukset: The room was too crowded and not enough room to move around comfortably. The beds were uncomfortable and the toilet was positioned too close to the wall and you were unable to sit on it straight on.

Plussat: The location is absolutely stunning, the breakfast is nice but not that much variety. However, I was really disappointed with the fact that for the money I have paid it didn’t even had an iron in the room, had to pay 2 euro every time when I wanted to use it, which I believe is ridiculous. I have stayed in one star hotel and they didn’t charge me for using the iron. Another thing is that we didn’t had the bed sheets changed, after I went downstairs to reception and complained about this it was done. They have told me that every 3 days are changing them but it was already 5th day . I have took them off the bed and leave them on the floor just to find the same sheets back on the bed. Wanted to stay one more night and we were charged 210 euro . For just one night . The pool was amazing and the drinks on the bar really nice.

Miinukset: Wanted to stay on more night and we have been overcharged. 210 euro for one night I believe is ridiculous.

Plussat: Excellent location to the beach and bus stop right outside with regular buses to nearby resorts. Stayed half board good choice of food. Beds comfy. Lots of sun loungers, beds, sofas and seats at the pool bar areas. Good price drinks.

Miinukset: Side sea view over looking the car park, noisy as room position was just a above where all the deliveries came in. No self catering option. Not very clean around pool areas but spotless everywhere else.