Hotel Pension Alla Lenz

Kind staff. Good localisation. Clean. Breakfast is so-so.

No indication of the swimming pool. A picture of the building is misleading - the hotel occupies two floors, there are some businesses in the building as well. A double room was very small.

The cleanliness. The staff was very friendly and helpful and allowed me to have an early check-in, around 8 am, with no extra costs and they kept my baggage for 8 hours after check out, without any problem. The hotel is not very close to the center, but it can be found very easy and also the distance to the center can be walked. Quite and safe area.

The single room was too small. No indication about internet or swimming pool. The TV in the room was too small and the remote control did not work. Only one small soap and a small shampoo envelope in the bathroom and for the second I should ask. For sure this is not a 4 stars hotel.

The lady at the reception was extremely kind and gave us every possible info on how to get where, which not only proved exact but extremely precious. A 15 minutes' walk to the very heart of Vienna, very well connected by public transportation

We had chosen this hotel so our 3-year-old daughter could have something fun to do in the evening, namely swimming: unfortunately the swimming pool was not heated and water temperature was way below comfort, she refused to bathe a second time after we had tried. I couldn't blame her, it was icy cold! Also, on our second day we had to queue for a breakfast table, because all were taken - you'd better go downstairs a little earlier than 9.00.

Brillant staff - helpful at every opportunity. Good location.