Hotel Pension Lumes

We stayed for 3 nights. The location was excellent. Breakfast was good. The room size was very good.

There was only one negative point in the whole stay. Although it is only one, I think it is a very important point, because, when someone books a room the least one expects is that the bed(s) will be good and not broken. The bed base of the king-size bed was broken in one of the sides. This meant that there was a constant big hole in one of the sides of the bed and the slats kept falling out of place. When trying to have a look at what was the issue I noticed that the bed and its slats had a homemade fix with pieces of folded newspaper. This told me it was not a new or unknown issue. On the morning after the first night, I told reception about this issue and by the reaction they were already aware of this situation before. I was told that they would manage this and would be fixed when I returned later that day. When we returned the bed was not as wobbly as before, that is true, but it was still not ok. It was still lower than the other side of the bed and still had a big hole in the middle of the bed. Because reception only works until 14:00, that meant that I would have to sleep again in the broken bed for the second night. The next morning I decided not to let it ruin our holidays and since there was only one more night I didn't complain again. This means that I have slept a total of 3 nights in an inadequate bed that caused me back pain. It is really a shame that something as basic as a proper adequate and not broken bed has failed in this stay.