Windsor Locks hotellia

Plussat: The staff was excellent and was certainly concerned about your stay and comfort ***** five stars

Plussat: Everything was great.

Miinukset: no.

Plussat: Comfortable beds, and the continental breakfast.

Miinukset: Not much to do around the hotel

Plussat: Bed was Ultra comfortable

Plussat: The rooms

Miinukset: Small indoor pool

Plussat: All Was Good, Great Job.

Miinukset: Good Coffee!

Plussat: I was upset that booking online means no parking for flights. The girls at the hotel were amazing helping me out and getting me affordable easy access parking.

Plussat: The room was immaculate and very comfortable! Amenities in the room and bathroom were a nice touch.

Miinukset: Perfect stay

Plussat: Location, cleanliness and professionalism of staff

Miinukset: Not applicable

Plussat: The bed was extremely comfortable!

Miinukset: The carpet in the hallway was dirty

Plussat: Most comfortable hotel experience I've had in years. Excellent bed, large tv and shower with great pressure.

Plussat: The room was very clean, bed was comfortable, and staff was great.

Miinukset: N/A

Plussat: Breakfast was good.

Miinukset: Front door was closed at 11 pm. Really bad idea.

Plussat: Comfy bed, room darkening shades, close parking,variety of breakfast foods, adjustable room temperature. Clean rooms

Miinukset: First night was very noisy. Someone was trying to open/break into rooms. This was about 10-11 pm. Also I hoped that room service would have come in to replace towels, make the bed etc. but they didn’t. Not sure why

Plussat: The staff Then the breakfast

Miinukset: We stayed 3 different nights and 2 of which stunk of mildewed shower curtains

Plussat: The hotel was convenient to stay near Bradley! We loved all of the improvements that were made. The staff was great and so was the shuttle driver!

Miinukset: Not many healthy options even the oat meal had flavourings

Plussat: Very clean and updated. Close to airport

Miinukset: Loud heating system that kept making a knocking sound throughout the night. There were fairly large gaps under the doors, and with the bright hall lights- it made it a bit tough for sleeping if you are sensitive to light when sleeping.

Plussat: Hotel clean safe location staff friendly no charge for pets

Miinukset: Store a tad expensive

Plussat: The front desk staff persin qhen i checked in was wonderful! Pleasant, accomodating and maanaged several things at once. A pro with a great attitude.

Plussat: It was conveniently located. Free and reliable shuttle service. Breakfast was yummy.

Plussat: Loved the no pet fee. Loved the modern decorating scheme. King size bed. Price was absolutely excellent. Very nice friendly front desk clerk. Breakfast was very good. Safe. Quiet.

Plussat: Convenience

Plussat: Great airport location. Quiet. Great value. Awesome breakfast. Staff was extremely helpful and friendly.

Plussat: The housekeeping Attendant was awesome she needs kudos for keeping our room spotless. I will be returning back this weekend. Please make sure the same attendant is there for our care. Thank you!

Miinukset: Everything was excellent!

Plussat: Very convenient, nice sitting area, although you need a pillow on the couch.

Miinukset: Hard to take a left turn onto route 75 the morning.

Plussat: The room was exactly what I was expecting based on the description. The pool was nice and there was a fun little basketball court near the pool.

Miinukset: The room had a bit of a funny smell and we couldn't open the windows to get some fresh air in the room. Also, there was some noticeable tension among staff members, which was a bit uncomfortable to witness.

Plussat: Great location and nice room.

Miinukset: The evening mixer/meal was horrible. The ice maker in our room did not work, so we had to get ice from the lobby area. No ice buckets so they just threw it into shopping bags. Some of the outside looked to be in need of fixing up/repair.

Plussat: The big bed and nice big bathroom

Miinukset: I thought the room was going to be a little bit bigger

Plussat: Room was so nice in appearance. Love the kitchenette, made things easier heating up leftovers etc.

Miinukset: N/a

Plussat: THE STAFF WENT ABOVE AND BEYOND IN WELCOMING YOU UPON ARRIVAL, AND THE ROOM WAS WAS LIKE BEING AT HOME. IN ADDITION TO A VERY GOOD BREAKFAST, THEY ALSO OFFER DRINKS, AND FOOD IN THE EVENING MAKING YOU FORGET YOU ARE STAYING BY AN AIRPORT.

Miinukset: That no water or drink venders were in the building had to go to lobby for all

Plussat: I did like the room

Miinukset: The traffic

Plussat: Everything

Miinukset: our air conditioner wasn't working 100%

Plussat: staff very helpful and friendly

Miinukset: N/A

Plussat: Very convenient.n I got in on a late flight, shuttle showed up very quickly and check in was smooth.

Miinukset: No, I would stay again

Plussat: Great pillows. Wonderful breakfast.

Miinukset: Noise that people made coming in late at night made in hallway.

Plussat: The shower pressure was amazing, the place was very clean and the staff were super sweet.

Plussat: I loved everything!!!! There’s nothing to complain about. The rooms are amazing and spacious. The customer service is AMAZING they can help make your stay comfortable. I will definitely be coming back!!!

Plussat: Loved it all

Plussat: The layout of the room was amazing, not to mention the cleanliness and friendliness of the staff. Seriously one of the best hotel experiences I've ever had!

Miinukset: Everything was breathtaking! The only thing missing for me would be an onsite restaurant/ bar... but that is no fault to anyone but maybe corporate. I truly enjoyed and even took pictures for my kids! Lol

Plussat: The location is great for late arrivals & early departures to/from Bradley.

Miinukset: The shuttle service from the hotel was AWFUL. I waited an hour and twenty and was only picked up after a third call to the front desk. I was picked up by the driver and an extremely drunk guest who said they were out on a beer run!

Plussat: Everything, The girl at the front desk"Grace" was so kind and professional!! Hank the shuttle driver was s sweetheart!!! I will always stay at your hotel!!!!!

Miinukset: Nothing

Plussat: Met expectations and was a new property ? To me anyway

Miinukset: Not at all

Plussat: Enjoyed the HUGE TV and the cable channels. Loved the seperate shower suite from the toilet !! Great microwave as well.

Plussat: Definitely my choice of a hotel when I do business

Miinukset: Everything was good

Plussat: Very easy access to airport

Miinukset: Nothing

Plussat: The location can not be beat

Miinukset: The furnishings are tired and the property is in need of a renovation.

Plussat: Good value, great location.

Plussat: Same as above. The pool could have been warmer. The pool room was too warm but the water was cold.

Miinukset: Everything was good. We only stayed so we wouldn't miss our plane the next day.

Plussat: large room attached to airport

Miinukset: no

Plussat: On the concourse, great for those "flights from hell".

Plussat: the front desk person was really on top of things. He offered to order a wheelchair for my mother to help her get to airport. He was courteous.

Plussat: Convenient

Miinukset: Restaurant below expectation. Menu was so-so

Plussat: Great to have a hotel at airport when you have late night flight that has been delayed.

Plussat: Proximity to airport

Miinukset: the hotel has gone downhill since my last stay. We requested a refrigerator for medicines we had and they said the housekeeper was on break and would contact us. We asked several times and never got a response. The room was ok, but not worth the much higher cost compared to nearby hotels.

Plussat: Convenient location; parking availabilty for Bradley Airport.

Miinukset: Way too expensive given the quality of the rooms. Poor value for the cost.

Plussat: Convenience to airport

Plussat: Our reservation was messed up so the hotel didn't have the king suite we'd booked. They offered a queen suite which was unacceptable. They offered us a second queen suite at no charge. The rooms weren't connected so this wasn't very convenient but we appreciated their efforts to meet our needs.

Miinukset: It's an airport hotel so there's not much 'neighborhood'. Nearby restaurants were McDonalds and Dunkin Donuts. We drove to a restaurant that we noticed on the trip to the hotel.

Plussat: front office staff- hotel employee very friendly, courteous, and helpful. room was clean, comfortable and spacious

Miinukset: room key card malfunctioned more than once but hotel employee went above and beyond helping to rectify the situation

Plussat: Our room was clean, comfortable, and well appointed. No notable problems with our personal stay experience.

Miinukset: Check in was a mess when we arrived at 6 PM. . Guests in rooms on upper floors had to wait for their rooms to be prepared. They sat around about the lobby. Since we had requested a ground level room, our room was immediately available. We missed having a breakfast provided in the morning. If there was an ice machine anywhere on this property it escaped my discovery. We felt sorry for those that had to wait for their room.

Plussat: Nice place, close to the airport.

Plussat: Full kitchen

Miinukset: smoking rooms

Plussat: Your girl in the morning and afternoon

Miinukset: Your girl in the morning and afternoon needs to brush up on people skills The late night girl compensate’s your morning girl

Miinukset: Airport shuttle service was quite limited. We were a party of 5 and they could not accomodate us, either in one trip or at the time we needed.

Plussat: Exceeded expectations for published rating.

Miinukset: Could not adjust fan nor temp controls on A/C unit. It was either freezing or had to be turned off.

Plussat: Clean

Miinukset: The darkening curtains did not close in the room on the fort floor. The grounds staff was able to see in

Plussat: The friendly staff

Miinukset: Nope

Miinukset: Room smelled like cleaning chemicals

Plussat: Location and friendly staff.

Miinukset: Heavy cigarette smoked filled room and noticeable smoke smell coming from certain areas of hallways in a supposedly non-smoking hotel.

Plussat: Everything else was okay. Service and staff were very nice. There was a great assortment of breakfast items in the morning and we really enjoyed the 12pm checkout.

Miinukset: We booked this place based on its "exceptionally clean" rating, but I wouldn't say that's what we received. I would say this room is below average in terms of cleanliness, at least for us. When we arrived, we went to use the facilities. There was a new roll of toilet paper but no matter how many times I tried to get down a layer, it kept getting caught and would rip. That's when I realized the roll was wet. When I pulled the roll out, it was yellow. This toilet paper was soaked in someone elses urine. I tossed that roll and scrubbed my hands. Luckily, there was another roll that was still in the wrapping. There were also (bodily?) fluids on our headboard that was there upon our arrival. No one did a thorough cleaning of this room and it shows. Another minor thing that was annoying was out toilet seat was broken. If you sat on the toilet seat, it would violently either shift to the left or the right. It was not secure at all.

Plussat: Breakfast was fair, about standard for the price range. Staff was competent.

Miinukset: Hotel was noisy, especially a large party that occupied multiple rooms, so there was a lot of activity in the hallway. Maybe they could have been placed in a wing further from the entrance?

Plussat: Was a great room for Great price !!!

Plussat: Access to everything was very convenient

Miinukset: No complaints

Plussat: Nice staff,

Miinukset: Hotel tub floor was chipped and cracked . Elevator was very outdated and old as well as some things in room.

Plussat: Not much.

Miinukset: The staff was not terribly friendly. The pool was really dirty. The room was over deodorized. The breakfast was not good. I just don't know why this is a 2 1/2 star hotel.

Plussat: How friendly and absolutely clean it is

Miinukset: Now

Plussat: Clem, modern, very comfortable beds.

Miinukset: No issues.

Plussat: Location

Plussat: Very clean breakfast was delicious

Plussat: A great hotel centrally located! Very comfortable and clean!

Miinukset: Nothing.

Plussat: Super staff and service. Close to airport with free shuttle.

Miinukset: Older facilities but clean and comfortable.

Plussat: Definately the location

Miinukset: I had a room without a refrigerator or tub. I wasn't offered a cookie either night. Entrance closer to the parking lot was not accessible from outside. You have to go in the main entrance which was inconvenient because of snow storm and being plowed in.

Plussat: The front desk staff and breakfast staff at the restaurant were all very friendly.

Miinukset: I thought the hallways were cold and we had to turn our heat up to 78• to feel comfortable.

Plussat: The staff makes the difference at this hotel. Everyone went out of their way to ensure I felt like a VIP. Also, one of the best locations for shopping and dinning.

Miinukset: My only complaint is that the pool was closed and it was not disclosed at booking. But hey, I didn’t come to the MIA to hang at the hotel pool anyway. No harm, no foul.

Plussat: Jayden was great. Suzie at the bar made us feel very welcomed.

Miinukset: The rude women at the desk playing with her weave and ignoring us for almost 5 minutes when we check in. She also put us in the wrong type of room twice before Jayden corrected it for us. That was under the Lawson name on Thanksgiving.

Plussat: The staff was wonderful

Miinukset: Little long in the tooth

Plussat: It was very clean and modern.

Miinukset: Bathroom was very, very small.

Plussat: Bar and restaurant was very nice. Food was great.

Plussat: Cleanliness and location

Miinukset: The heat did not work. I slept in my clothes because I Got in late and did not want a maintenance person coming to my room.

Miinukset: Location

Miinukset: Desk clerk assigned us room 320 that was already occupied!! We opened the door and the gentleman and we were both taken aback. Not good!!! She apologized - that’s it. Thank goodness he had just arrived as it could have been much worse!

Plussat: Convenient, comfortable and excellent value

Miinukset: Called for room service and they forgot to come

Miinukset: The carpets and upholstery were shabby and the furniture was utilitarian, but everything was spotlessly clean, and comfortable, and hey, for the price I was paying, the accommodation was tops!

Plussat: Proximity to the airport and price

Miinukset: Hotel room was not very clean. The room was very far and the room number was impossible to find as the numbers weren’t in order. And in the morning the fridge had yogurts, most of which were expired. Everyone was kind but the place needed some help

Plussat: The breakfast was very nice and well presented.

Miinukset: The room was dark, dinge, with a broken lamp and poorly cleaned bathroom floor. The carpet was stained. Overall this room needed a remodeling to update all aspects.

Plussat: Location to airport. Breakfast was good.

Miinukset: Rooms are out of date!! Our door was very hard to get shut. Very obvious the whole place needs an upgrade. I still would recommend this hotel but your standards need to be flexible!!

Plussat: Staff pleasant and getting my room quickly helped as I arrived after midnight.

Miinukset: Refrigerator made noise so I unplugged it to sleep. I replugged it on departing.

Plussat: It was close to the airport and had hot water

Miinukset: It smelled as soon as we walked in. The rooms and hall were very outdated and didn't seem clean. The heat didn't seem to work well, it was either very noisy and warm or not running and cold. The toilet in our room did not flush.

Plussat: Clean Good employees

Plussat: Very nice staff and location. Rooms and breakfast very basic and clean. Perfect for a simple overnight before early morning flights. Price cannot be beat.

Plussat: very convenient to the airport with shuttle and on site parking option, breakfast was nice. A basic hotel at a great price. Our second time at this property.

Plussat: The shuttle driver was friendly

Miinukset: Long term parking fees

Plussat: Clean, very close to airport, good shuttle service

Miinukset: Nothing negative

Plussat: Convenient to airport,an adequate breakfast and transportation to the airport.

Miinukset: The bedsheets were clean but wrinkled so I’m not sure they were changed. I slept on the top sheet.

Miinukset: They did not use their wake up call

Plussat: Very close to airport and the availability of the shuttle.

Miinukset: The room was to be a non smoking room but there seemed the someone next to me, which was also a non smoking room, was smoking. The other thing, that the wifi was not really available as stated. I had a really hard time connecting.

Plussat: Nice clean comfortable room. Desk attendant vert pleasant and helpful.

Miinukset: Bed was a little hard.

Plussat: Froont desk so welcoming and helpful.

Plussat: Good shuttles service ,nice staff , large room

Miinukset: Hallways were in need of new paint and carpet

Plussat: This is a friendly, helpful place to rest! Their continental breakfast was ample and delicious! Their staff is competent, anxious to please, and they treat their customers like friends! The shuttle service to the Hartford airport was the reason we picked this place but the staff is why we will go back! Thank you!

Miinukset: The room was tiny and the bed was hard as rocks BUT we improvised by putting 2 fleece blankets under the sheet and slept like babies!

Plussat: nothing

Miinukset: rundown, old motel, things are degraded, sheets had dirt, hairs and spots on them. was not worth the price, should have spent extra $20 if I only knew, would not recommend

Plussat: Location, room was satisfactory. Pleasant staff.

Miinukset: Continental breakfast. Donuts not fresh. Bed was too hard.

Miinukset: The staff was not helpful when I paid for the room. I reserved it with my bank card. When I arrived, I used my credit card to pay. The payment is now coming out of both my credit card and my bank account! I told them about it. He said it would not go through on my bank card. It is still coming out. I am very upset about it. It has been 2 days now. It should not have come out of my bank at all.

Plussat: Friendly front desk. Free rides within 2 miles.

Miinukset: Bed a little uncomfortable.

Plussat: Location to airport

Plussat: The proximity to the airport, the 24/7 airport shuttle, the property is clean and the staff friendly.

Miinukset: They had misquoted the price on the phone when we needed to add a person so it cost more than expected. Breakfast was included but they wouldn't allow us even a juice or piece of fruit before 4a.m. The king size mattress was old with worn-out sides and uncomfortable.

Plussat: Location

Miinukset: Needs updating

Miinukset: The bed was super uncomfortable. We ended up leaving in the middle of the night. I mean I wasn't expecting a sleepy but the bed was like a rock.

Plussat: Rooms were well maintained. Check in and out was efficient.

Plussat: Location

Miinukset: Ok, first of all...although the rate may seem like a great deal you will soon find out that an additional fee will be charged for internet (charged for each computer), and for microwave and refrigerator use(really)...second of all, although many websites still say "free shuttle" for this motel, this is the only motel around without a shuttle so calculate an additional $20 taxi fee to your room rate. Finally, my wife and I were interrupted by a drug addict knocking on our door at 1:00am looking for "good times" and refused to leave until we "got him high" He continued to knock on the door for 10 minutes...When I told him I was calling to cops he said "do what you got to do but you know you owe me!..I'll be back!"...(the rooms have door directly to outside, no security)... The motel manager said she was calling the police but the police never showed...she told me "they came by but saw nothing so they left." We were never questioned by the police or even saw them arrive at all. We decide to go to another motel, ...and only when I threatened to contact the news about our experience did we get a full refund...This review is no joke, sour grapes, or an exaggeration...do yourself a favor and stay away. -Joseph

Plussat: Near airport---Too near

Miinukset: Dirty, Old--Jet go right overhead on way to runway --Jets are real low and loud

Plussat: I liked the close proximity to quick serving and quick eating restaurants and the closeness to the airport.

Miinukset: I disliked everything else - the room smell, dirty sink, clogged sink drain, poor shower head, lack of hot water, no microwave, internet you must pay for per device, dirty doors and walls.

Plussat: Good, no frills airport stayover location. No airport shuttle; but it is close to airport & walking .distance to some car rental places

Plussat: The bed was comfortable & the fridge & bottle opener was a plus. Great value for the money.

Plussat: Very understanding staff...see you again!!!

Plussat: Rate is cheap cheep.

Miinukset: Noise from neighbors...again. I was in a different room last visit. Guess I get the loud guests as neighbors.

Plussat: Great location near airport and with walking distance of restaurant.

Miinukset: It did not have a breakfast buffet and did not supply a shuttle to the airport which is less than a mile away.