Country Inn & Suites by Radisson, Albany, GA

I just liked the location, close to highway and shopping center, walmart, restaurants even though businesses were all shut down, only taking take out orders.

Checking was east, but the bedroom linens were soiled. There were public hairs on the sheet, bed sheet were dirty and dusty. Grease/ skid mark spots were on pillow cases. We checked in at 430pm, got in the room, pla dc ed our bags down, left to get food, came back and immediately got ready to go to church service. we got back to the room at around midnight from church. We took showers, and when it was time to go to bed my daughters told me that the bed was dirty and they was going to sleep on their blankets that they brought with them. after realizing what was really happening I told them to get off the bed so I can see what they're talking about. Indeed the lines were soiled. I immediately call the front desk to complain and I told the Front desk staff (Austin) to come up and see exactly what I was talking about. He did just that, when he saw the sheets he agreed and apologize and brought me clean linen... The one he brought up were also stained smh. I told him that the managervhastondonsomething about this because its unsanitary and due to COVID-19 proper decontamination process needs to be enforced. he messaged his boss right away and told me the GM will be in at 9/10 the following morning. Next morning around 10am I called the front desk for the GM (Alwc Edwards), they said he wasn't there and they took my contact information. I called back around 1230pm, they said the same thing. I saw housekeeping at around 1pm and complained about the soiled linen. At around 4pm my daughters and I left the room to get food. When I went downstairs to the front desk, I asked to speak with the GM Aleck Edwards, the 2 agents looked at each other, then they both went in the back and came back and then one agent name Sara faster said the manager wasn't there. I said really. Then I said I've been calling multiple to get in contact with the GM, he has not even returned my call or whatsoever . I asked her to contact the GM, she said he is not there.

Not much...front desk staff at checkin was nice

Room was not clean. Floors were dirty and room smelled. The breakfast area was nasty. The chairs were so stained and dirty I didn't even want to sit. The food was cold and unappetizing.

location

Sadly, not up to our expectations. Carpet very dirty throughout the place, very pitiful breakfast, bathroom sink barely drained (heard another customer complain too).