Homewood Suites by Hilton Albany

Homewood Suites is usually our go to place when we stay in Albany for an extended weekend. Its more expensive than other hotels in the area but usually the little extras and worry free stay makes up for the higher price. I was very dissatisfied this time. While standing in the lobby to check in around 8 pm, I received a phone call from the hotel. I said I was already there and so the lady came out and informed me since we were the last people checking into a one bedroom queen suite they unfortunately overbooked and all they had available was a king suite. Our other option was to stay at The Desmond. Now only because Im familiar with the area as we come out here often, I know the desmond does not offer complimentary breakfast, I asked the lady and she did confirm that was the case. Im traveling with two small children, my husband and a teenager. Complimentary breakfast is a deal breaker. Fortunately I was aware of this. Also because we booked with booking.com there was 'no way they could adjust the rate. She said she would compensate us for the inconvenience with points. We choose to stay in the king suite, we were also told we could check back tommorow afternoon to see if the queen one was available. She said the room has a pull out couch and they had already placed a cot in the king suite. When we got upstairs it was obviously not going to work pulling out the bed in the couch and having the cot set up unless we wanted to move around the room crawling over beds to walk. So one of the kids just slept on the couch. It was a very small room. The cot is actually a twin size bed. As Im unpacking and placing things on shelves, I notice in the bathroom and closet, there is hair and not like long hair but like man hair. Not going to elaborate. I cleaned it up, told the person at the desk when I went down to ask for more blankets as the cot did not have any, they said they would let management know.