Staybridge Suites Albany Wolf RD-Colonie Center

The manger was very rude n disrespectful

If manger was friendly

The previous stay here I liked. This experience was horrible. I would like to never stay here again. I would like to find another facility.

I booked and paid for ahead of time a King size bed suite. When I arrive they put us in a room with a full size bed. My wife is 100 percent disabled and moving room to room causes a lot of pain. It took a lot of complaining to get into a room that was reserved and paid for ahead of time. We had to move three different times causing my wife extreme pain. Every year we take an hour trip to go to Albany area to visit my wife's two favorite stores and due to my wife's disability we have to get a room for the night so she can go to one store each day. So we book a room for a three nights in a row so that she can go to the two stores she likes. After just an hour drive it takes her a day in bed to recover. So to be moved many times just to get what we already paid for is appalling. And when dealing with the manager he tried to say it was our fault for using booking.com and that the only way to get what you paid for is to go directly through them. The managers behavior was unacceptable. I advise against ever using this establishment again! In the past I had referred people to this facility, that will never happen again. This has been the worst customer service experience I have ever had!